It was unexpected not to board with a jet bridge - the weather was good that day so it was not an issue. It was completely unclear what boarding group was called...there was no monitor with that info.
The boarding was easy, the crew was amazing, i just wish the onboard entertainment selection would have been better for such a long flight.
This flight had mechanical issues. I changed flights, which Alaska Customer Service handled beautifully. Then that flight was an hour late. I was originally supposed to land in San Diego at 730pm and I landed at midnight,
First class food and service was excellent. When I booked the ticket my outbound was automatically upgraded to a non bulkhead aisle seat which was much appreciated. However, my return was not. By the time I upgraded only windows on the bulkhead were remaining. It would have been nice if my seat was automatically upgraded within the appropriate advance time window so I didn't have to worry about it. (Not a big deal)
more time in layover in seattle because security for passport is a very long line
Flight delay. Didn’t receive seat assignments til last minute and partner wasn’t seated together
I was surprised by the lack of customer service from Alaska. While away I had a family emergency and called salsa to push my flight one day to lend family support and what I was met with by the customer service agent couldn’t have been any worse. Not only did this woman have zero compassion but she could barely contain her sheer disdain for her job but she gave new meaning to bad customer service. All I wanted was to find a way to move my flight by one day- she offered zero solutions other than to pay for a full fare new ticket. This experience has left me with never doing business with Alaska again. 👎
It was difficult because me and my husband weee seated separately not only us but other families too. Everyone asking each other to trading seats. Other then that it was good.
It was hot in the air plane could’ve have air fans for every seats. Every flight attendants were great except one that serving my first meal didn’t asked what I want, she just gave to me . Also attendants should learn English and able to understand the what was asked of them. Other then that they were great.
Captain on the flight and the flight crew were great. The onboarding was terrible with delays of several hours. The baggage claim was a nightmare from SJC to SEA but very good on the way back from SEA to SJC. The luggage took almost 45 minutes on top of being stuck taxiying for an hour after landing from SJC to SEA. Terrible experience from SJC to SEA. Will probably not fly Alaska again.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
It was NOT pleasant. Started from checking our luggage to the last time getting off the plane. The crew was not friendly, the food was horrible and the seats were too close to each other that I got a bruise on my knee.
Late departure due to large number of wheel chair patrons. Used to having a box of snacks to select from in comfort plus. The flight attendant just rattled off what was available and asked us to pick. Felt rushed and uncomfortable. Seat was great. Prefer having the screen on the seat in front of me instead of having to pull it up from the seat side. Lots of room for my carryon under the seat in front of me.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
Really bad baggage handling. Had my Rimowa bag badly damaged at the latches.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Paid extra for a “comfy seat” which was anything but!
It was cancelled unexpectedly so we rented a car and drove home.
Everything that was available was excellent. Spacious and comfortable, with lovely and helpful crew (one was having a bit of a sour day, but that happens). We sat on the tarmac for one hour and seven minutes waiting for our gate to clear in SAN, but the pilot kept us informed and, amazingly, was very professional in not ragging on the airport (whose fault it was).
Flight was delayed 8 hours so far. Don’t expect to fly when choosing Spirit Airlines. I will happily pay more to never deal with this company again.
This airline is effective for the price you pay, do not expect anything extra at all. You have to pay extra for seat assignment , carry on luggage, food, you name it ...and even if you pay extra for better seats they do not recline.
Got on quickly and easily. When it turned out the other two seats in my row would be occupied, a nearby flight attendant immediately let me know that I could move one row behind me since it was an empty row, I moved into the window seat where I could relax enough to take a little nap. Can’t ask for much more.
Awful. My flight was three hours late leaving DFW and we just arrived at LAX three hours late and stuck on the runway. I heard the Spirit workers at the desk in DFW say that we were waiting on a crew. I am extremely disappointed in Spirit.
Canceled my first flight for no discernible reason and couldn't rebook me on to a new flight until the next day. They did not compensate me for the delay in any way.
At LAS airport, bag drop process was hard, you need to pay for a faster drop. There was a long line for a free drop and you need to do it by yourself. No one helped you. Bad experience at LAS airport.
Terrible airline. Cancelled the flight less than 24 hours before the flight. Caused me extra expenses!!! This will be the last time me and my family will travel with them
The flight attendant was arguing with a passenger before takeoff. The passenger was frustrated but the flight attendant should have handled it with grace, but instead she was nasty and rude. The seats were comfortable and the flight was uneventful. I wish we didn’t have to pay for drinks or snacks but that’s what you get with a budget airline.
Stuck in Phoenix for two days, not even a hotel voucher offered.
At check in they don’t let you be with the person you are traveling with unless you pay $40 per seat . Really bad policy they have
Every day about it was very different all the boarding pass where all wrong l miss flight no refund all crazy
Airline changed the gate from Terminal A to Terminal D which is quite far and only sent a text message few minutes before boarding. Around 50 people missed their flight and as plane didn’t wait for them.
Flight got delayed for 3.5 hours, and for the first hour after the departure time there was no update from the gate folks...
The personal at boarding are rude and try to steel people with their rule of personal item , really bad experience for us
Both flights were delayed. The sizing of bags is crazy. I know it is advertised as a no frills cheaper option but it does feel like you are being extorted for money the whole way-- $20 dollars to talk to a gate agent? Charging for soda a pretzels? I don't think I will be flying Frontier again if I can help it. That said, all the staff were wonderful.
Staff members pretty horrible when boarding. No care for customers
The trip was good but the last minute changes I didn’t like because I had already talked to the attendee and they didn’t help me with my ticket I was having trouble checking in and when the time was up they help me but charge me for that and last minute luggage it was a small bag. After I was in the airplane I realized you were charging because the flight was almost empty and you have to get the money some how. Thanks for everything.
