Staff are helpful and patient. I don’t appreciate the almost 5 hours delay and also the delay of our luggage and being switched from one carousel to another to pick them up.
We waited over an hour for our luggage to arrive at the carousel in Seattle.
Good. They checked my bag FOR FREE so I didnt have to try to hoist it up into the overhead compartment. Also, they served free beverages, which I appreciated.
I ordered the fruit and cheese plate on both outbound and inbound flights, the cheese portion on the inbound flight was half of what it had been on the outbound flight. 🙁
Everything was really good except it was really cold in the plane,
Delayed flight due to mechanical issues. You only serve water or apple juice which is pathetic. To get to connecting flight you need to take a train so dumb. All in all it’s certainly not about the customer is it? You make that perfectly clear. It’s the last time I fly with you no matter how cheap your fares are!
There was no seating at the gate, no where to charge your devices, super crowded. Boarding in group F meant all luggage space was taken when it was time for me to board. The boarding crew was short with everyone and seemed irritated. The luggage space was insufficient, the seat was too small for me (6'4") and very uncomfortable trip. I was in a middle seat between a person snoring the whole trip and a person with very strong body odor. The flight crew was terse and unfriendly, seemed irritated and impatient. Yelled a lot at people with earbuds in, understandable. Finally, we arrived 10 minutes early, only to sit on the tarmac for 20 minutes and wait for a gate. Worst flight experience I've had in years.
Check your emails that you sent me. 9 emails were sent telling me that my flight is Delayed. Each one with a different time 7:10, 7:55, 9:31, 9:09, 9:29, 9:44, 10:00, 9:49, and 10:10. That was how my experience went.
First time flying with any airline that has decent seating. Great experience crew was friendly and the pilot was as well.
Even though we checked in, checked bags, and went through security, I was told at the gate that I hadn’t checked in. I was pulled aside and had to verify my identity yet again. Otherwise, the flight was fine.
Both flights were late 2+ hours with ZERO communication from the airlines or their staff. No offers for compensation. WiFi didn’t work for streaming and they said to only use browsing but that didn’t work either. Waste of $$. No drinks only boxed water or apple juice. No snack. One of the worst flight experiences I’ve ever had.
If I knew I would be on Alaska Airlines flying back, I never would have bought the ticket. My flight kept getting delayed and Alaska always seems to be late which is why I don’t fly on them.
Good. They changed our gate very late and then when we landed, we had to wait 20 minutes to get off the airplane because another plane was in a slot.
Flight was canceled with no voucher of any kind and next available flight was two days later.
It was very pleasant. The staff and crew are very polite.
On time. Alaska upgraded seat comfort with memory foam seat covers with head rests
the people at the counter, NEED TO BE MORE HELPFUL. we had three suitcases to check in and we were not trying to be an INCONVENIENCE TO YOUR clerks. but she was not helpful and made our trip back home memorable but not IN A GOOD WAY. Sadly to say, you guys need to teach to be and to go above and beyond to help THE CUSTOMER BY ANY MEANS POSSIBLE. they need to leave aside whatever they are going thru in their lives, THEIR WORK DEMANDS THAT OF THEM, IF NOT THEY ARE NOT IN THE JOB THEY SUPPOSED TO.
Not happy that I booked a flight and after I booked it, you guys changed it when I could’ve got another flight and got to my destination on time then got sick and was not able to make the flight and try to make arrangements to reschedule my flight, but because it was a basic flight I wasn’t able to reschedule it without it costing more money so no, I will not be using your guises airline due to the fact that you guys haven’t been pleasing to me from the start thank you
There were several delays and we were stressed about making our connection. The announcements for boarding were hard to hear or understand. The seating was uncomfortable for a 6 hour flight.
I wasn’t able to check in online at either website Hawaiian or Alaskan. I called Hawaiian to check in the night before and was put on hold for 1h 30 min with no customer service help. Gave up and hung up. When I went to ticketing counter couldn’t check in at computer. Went to counter and they let 6 people check in before me. By the time I was able to check in all the seats were gone and got the worst seat assignment back seat with no reclining chair and next to the bathroom. Had I been able to check in online for both flights I don’t think I would have gotten stuck with a bad seat assignment. When I asked Alaskan check in person why I wasn’t able to check in online he said he couldn’t help me or tell me because he didn’t know. Never have had suck bad experience with either Alaskan or Hawaiian when they were not merged together.
