Find Cheap Flights from San Francisco to Guadalajara Miguel Hidal (SFO - GDL)

check-in counter unprofessional

My name is Edna Vazquez, and I bought a ticket flight for my mother flying from PDX (Portland, Oregon) to SFO (San Francisco), and from SFO to GDL. My mom's first flight departed at 7am in flight 663 on November 28th, form PDX to SFO. In PDX before arriving the planes door, Alaska Airlines Flight 663 checked-in one of my mother's little suitcase and they told me she would recieve that in Guadalajara. My mom doesn't speak English at all, so I asked for assitance for her in SFO's airport to help her board her flight with AeroMéxico. In SFO, my mom asked one of your employees (A lady I do not have her name, but this is the reason I'm writing to you) working on Nov 28th, at 11:30am at the check-in desk that morning for flight #8411. My mother asked her if her suitcase would be sent to GDL, and her answer was that the suitcase was in SFO's airport Baggage, that the plane was leaving in 15 minutes and that she had to options "to lose her suitcase there or to lose her flight". I mean, without any bias from my part, this employee should be on your sight to be fired for her terrible customer service skills, and for causing that stress to my mother. My mom insisted if she could get help, and your employee told her that "She couldn't do anything about it, that it was not of her business". Besides that, my mother said there were other people and she would just answer rudely to other customers. It's a shame that our own Mexican paisanos treat us like this to your own paisanos. I don't know what that is, but happens a lot in this work positions often, I wonder why. I also, don't want to remain quiet about this, this should be treated. It hurts to know that my mother was treated this way, and that this employee might reamin there treating other people this way. Hopefully my letter to you will do something about it. I thank you for reading this letter. Sincerely, Edna Vazquez

The plane was running at very low capacity, so many of us had rows to ourselves

No power outlets at the seats, No video, difficult to find power outlets before boarding the plan, the boarding area was very sanitized.

The way the attendant handled the situation

That the airline overbooked the flight by a lot and several people weren't able to fly when scheduled. This is a very irresponsible practice. We were lucky we were not in any hurry to get to our destination and we volunteered to flight whenever available, however, it is not professional and it is very disrespectful of people's time.

The flight was expeditious and the flight crew was well organized. overall, it was a pleasant experience.

The meal provided seemed wholesome enough for an omnivore, however, a vegetarian meal alternative was not on the menu. It's perhaps a minor inconvenience because the flight was 4 hours long. Perhaps it's too much to ask for but It would be nice if the airline would consider the dietary needs of vegetarian or vegan passengers.

the boarding.

one hour arrival delay. seat very old and tight space.

Nothing. It really was the worst travel experience we've had.

Staff at boarding area was rude and disorganized. Plane was worst I've seen. Old with the least legroom I've seen yet.

I was rushing because I was close to late, I got pulled out of line and asked if I'd be willing to take a direct flight to Mexico City instead of layover, they said I might get stuck in Guadalajara because of short time. They really made my day and took great care of me! Thank you