Find cheap flights from San Francisco to Kaua'i
Good to know
|March||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$537||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Top tips for finding cheap flights to Kaua'i
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be January, November and December. The cheapest month to fly to Kaua'i is February.
- Morning departure is around 7% cheaper than an evening flight, on average*.
FAQs - booking Kaua'i flights
Which airlines have a flexible cancellation policy for flights from San Francisco to Kaua'i due to COVID-19?
How long is the flight to Kaua'i from San Francisco?
Are there Kaua'i travel restrictions currently due to Coronavirus?
How does KAYAK find such low prices on flights to Kaua'i?
How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from San Francisco to Kaua'i?
What is the Hacker Fare option on flights to Kaua'i?
What is KAYAK's "flexible dates" feature and why should I care when looking for a flight to Kaua'i?
Top 5 airlines serving San Francisco to Kaua'i
Scores according to KAYAK customer reviews
Pros: "Crew! And comfortable seats"
Pros: "Our Airbus plane was from the Virgin fleet. The interiors are different from the Alaska Airbus fleet. Seats are more comfortable, there's an in-seat entertainment system, and wifi is different - it's Viasat not Gogo, and it's just $6 per flight - much cheaper than Gogo. However there's no in-seat power like on the Alaska planes, and the entertainment system doesn't allow you to view on your own device like Alaska's planes do. Hopefully they can combine the best of both as they merge service."
Cons: "No food options even through flight is 90 minutes. Should at least offer the fruit and cheese platter."
Pros: "Got us to LA"
Cons: "Delayed once everyone was boarded. No warning on the turbulence."
Pros: "Staff great"
Cons: "Same old movies"
Cons: "Alaskan did away with the food & drinks on demand, part of which made virgin so special. Also internet did not work and documentation of it was wrong anyway, not good for work commuters. Flight was over a halfhour late taking off, however displays said ontime and sfo staff ignored the queue waiting to ask questions"
Pros: "Attitude of the crew"
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."
Pros: "Courteous crew, quick boarding and roght time flight"
Cons: "No free snacks for a six jour flight. Restrooms were too small."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."
Cons: "Food/ beverage service was bad."
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "Comfortable seating and fast boarding."
Cons: "It take the plane a really long time to get to the gate. I understand flight sometimes get delay but we landed at 8:04 and didn’t get to the gate/existing until 8:40. I wish the flight crew kinda inform us that we might get to the gate a little later due to etc, but nothing was announced and the crew seem a bit annoyed with the situation as well. Well atleast one flight attendant in particular."
Pros: "On time"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "All good with Alaska and Virgin America"
Pros: "Free movies, clean seats, friendly staff"
Pros: "Friendly and helpful staff"
Pros: "The crew was good."
Cons: "Baggage crew definitely stole my sunglasses right out of my luggage. I left them in a case in my baggage - they took the glasses left the case. I reported to Alaska, but haven't heard back for a few days."
Pros: "Very quick and easy boarding system. And, very friendly flight crew."
Cons: "The flight was booked through Alaska Airlines, but facilitated through Sky West. At SFO, Alaska runs out of terminal 2, but Sky West out of the international terminal. I went through security at terminal 2, only to find out that I needed to leave security, get on the tram and return to the international terminal."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "The staff was polite and helpful."
Cons: "Some mechanical issues delayed the flight. we had to board from a ramp/walk way. Not sure how much of any of it was within their control."
Pros: "Professional and friendly staff, clean plan, excellent service"
Cons: "Plane was late"
Pros: "The crew was friendly. They tried to be funny"
Cons: "Didn't offer us any compensation, even if it were just some snacks or something. I guess the budget is that tight"
Pros: "Smooth flight lovely flight attendant"
Pros: "Always the best service"
Pros: "The staff was extremely friendly and attentive. Boarding was a breeze and hassle free. They brought around beverages 3 times during the flight. Right before landing they handed out complimentary cocktails. This was my first time flying with Alaska Airlines, I would fly them again."
Cons: "No complaints!"
Pros: "Wine flys free is amazing!!!"
Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"
Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"
Pros: "On time. Efficient. Clean new plane."
Cons: "Their new 737-900 was stripped-down! No complimentary entertainment system at all! NOTHING. Instead, they expect the passengers to use their own smart phones. The only option is passengers have to give up their private information to GoGo to use the system. Don't do it! To add salt to that wound, customers have to pay to see a film. Don't do it! That experience alone made the flight a dud. All I can say is, thank heavens it was a short flight."
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Cons: "no complains"
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Cons: "crew delay alaska has not compensated yet please help"
Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."
Pros: "The flight attendants were great, the plane was very clean and comfortable,"
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"
Pros: "On schedule"
Pros: "Decent but not great leg room REAL FOOD AND FREE DRINKS! New big plane"
Cons: "Legroomt can be better"
Pros: "Surprise lunch with wine, gratis--like airlines used to be!"
Cons: "Too crowded, lousy food"
Pros: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Pros: "staff were great and friendly and helpful"
Cons: "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
Pros: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Cons: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Pros: "I like the service"
Pros: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Cons: "I wish there was at least two snack services throughout the 5 hour flight."
Pros: "I liked the ease of it all. I didn't eat nor drink anything but their tray of drinks was efficient, and they did offer me a drink. I began reading the flight magazine, which has great articles, and before I knew it, half way through, we were already landing."
Cons: "The dirty crumbs between the wall with the windows and the seats. Someone needs to get a vacuum attachment down there. I couldn't stop noticing it."
Pros: "The dinner"
Pros: "The people in the plane are fine."
Cons: "Hawaiian air's customer service does NOT exist. When I had a problem and needed a simple change on a ticket because documented medical emergency they would not help. I had to purchase a second ticket for the same flight which cost me 1,100.00. I will forever bad mouth this airline until I get satisfaction which will never come."
Pros: "Friendly team, efficient boarding, clean."
Cons: "No wifi. Charge for pillows, blankets, headphones."
Pros: "I like the seating accommodations that they made."
Cons: "It was extremely cold and you were only offered to purchase a blanket. It was not fair."
Cons: "The cabin temperature was unbearably cold. We asked for a blanket and they said they had blankets for purchase. We agreed to purchase because it was that cold. The flight attendant returned and told us that they were completely sold out. It was a very uncomfortable flight."
Cons: "A/C was not working correctly so we were all freezing."
Pros: "Good service"
Cons: "No movies - too cod in the cabin"
Pros: "Close to on time, luggage available quickly at baggage area"
Pros: "Comfortable with good service"
Pros: "No entertainment on the flight, not even tablets to rent. Enjoyed the free drink!"
Cons: "Food was borderline"
Pros: "Relaxing and free tv."
Cons: "Very hospitable ."
Pros: "Airbus seats were comfy. Air hostesses were nice, but I didn't get anything because I was sleeping the whole flight."
Cons: "Did not like the girl at the check in counter. No smiles at all, not a good representation of aloha Hawaiian spirit. She looked like she hates her job. She couldn't assign me a seat right there and she told me she'll call me up to boarding counter. She also promised to get me an aisle seat on my next flight but she gave me window instead."
Pros: "Came on time"
Cons: "No entertainment"
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"
Pros: "Some really good Hawaiian nationalist documentaries! Great to watch, great that they were free. More real Hawaiian stuff! Food AND Wine included was really a plus. It takes you back to how flying used to be, and certainly seemed to keep everyone settled down on what could be a long flight otherwise. It certainly helps where the small seats are concerned- you sit still & feel pampered. Pre- brewed tea A GREAT way to go, as a teabag in a tiny cup of non boiling water doesn't work & it must be more work for the staff to juggle it."
Cons: "I know there MUST be a technical reason for the long slow winding approach to Kahului, but it was really rough on my wife and made her sick - twice, as it took so long- after such a good flight. I know probably unavoidable, but had to say."
Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"
Pros: "Short flight, excellent crew."
Cons: "It was impossible to understand the announcements due to the cabin noise and rapid speech of the speaker."
Pros: "Atmosphere at board during the flight"
Pros: "Atmosphere, service."
Cons: "A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad."
Pros: "Pleasantly surprised by breakfast. It was fabulous!"
Pros: "I travel extensively for work and am quite used to the drudgery of poor equipment and exhausted flight attendants. But, not so with Hawaiian Airlines. From the new A330 airplane to the gentleness of the staff, what a pleasant surprise. I was expecting to board a bucket of bolts and anticipated the customer experience to be sub par just because I didn't think they had the volume to merit the equipment and properly trained personnel. Boy, I couldn't have been more wrong. That airplane was a Cadillac in the air and the flight attendants were genuinely kind. Well done Hawaiian Airlines. Well done."
Pros: "Regionally themed snack."
Cons: "Only two drink options. Had to rush to connecting flight."
Pros: "Lots of leg room. Breakfast in coach , snacks etc"
Cons: "Extra charge for luggag"
Pros: "Crew was nice, food was ok, comfortable, went by quickly."
Cons: "A little cheap selling blankets and headsets"
Pros: "3 days before departure , I had confirmed our flight , and asked if I had one free check in luggage ? And they said, yes .. When i get there .. I'd pay $25 . I'm so pissed."
Pros: "The service was great."
Cons: "Plane needs to be updated. Lean back all the way. More snack options."
Pros: "No air tubulance Free food Free drinks Empty seat next to us Flew by..lol"
Pros: "I'm really glad I used Kayak, it was very easy to use the app, it quickly guided me through the fields, booked my flight and excepted my payment the first try"
Pros: "Well pleased with every aspect of flight. Food not great but at least there was food. Hawaiian chips and rum punch was nice touch."
Cons: "Had to pay for movie."
Cons: "The email I received said to go to Terminal 1. When I got there the the attendant said this is a common confusion and that Hawaiian Airlines is actually in the International Terminal. This was unmarked and I was 5 minutes late to the 45 minute cut off for check-in. I am on standby for the same flight tomorrow, but now I have to get their 2.5hrs before the flight. Hopefully everything works out. *As a note for the future, maybe you can add a serif font to the itinerary email so that terminal names are not misprinted. Also a guide of where that terminal is, and whether or not it is an international terminal*"
Cons: "Aircraft was too warm. Needed more air!"
Pros: "compared with other airlines they were just OK"
Cons: "Connection at Schiphol often tricky;"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "3 hours delay"
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "Wonderful flight attendants"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "On time"
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice"
Cons: "Seats are surprisingly narrow, and lack privacy"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "Plane was a newer one, clean, and the stewards were nice."
Cons: "New seating was terrible. The seats are so jammed together that my knees were pushed up into the seat in front. How can anyone be comfortable with this kind of seating arrangements?"
Pros: "Quick flight and we flew over Yosemite (where we recently hiked). Also, the free in-flight entertainment is such a nice addition! My wife and I had the seat open next to us, so it was very nice to have extra room in our row!"
Pros: "Crew service, attitude was much better compared to most US based airlines. Comfort+ has great perks."
Cons: "Aircraft was old."
Pros: "The crew were super helpful with my toddler and 5year old as I was traveling by myself. Everyone was very friendly and allowed me to board early as well as helped me when my toddler was crying to distract her. Service was fantastic! The plane was new and I really appreciated having entertainment I didn't have to pay extra for."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Pros: "Free drinks"
Cons: "Corn nuts for snack. I'm allergic to corn. I get people want snacks on a flight and you can't make everyone happy. It was ok. I just said no to them."
Pros: "On time"
Pros: "lie flat seats and linens were very comfortable"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "Staff was friendly but Stern with customers that needed it"
Pros: "Carol Ann flight attendant was very good at keeping us comfortable with the delay in takeoff. She kept us comfortable"
Cons: "Flight delayed due to change of pilots"
Pros: "need to feed people more often and make the seats alittle more comfier but other then everything came out good looking forward in flying with delta again"
Pros: "Great flight. Flight attendant was hilarious and extremely helpful to all even as we were grounded for a bit in Atlanta due to weather!!!!! Flight crew was stellar while traveling thru an extremely thick cloud deck."
Pros: "Service is good. Flight on time."
Cons: "Don't like the chicken wrap which is dry and hard."
Cons: "Charging money for window and aisle seats a new low"
Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."
Pros: "The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!"
Cons: "Can't think of anything negative. A long time standing by on runway waiting for departure."
Pros: "Big plane and fairly comfortable"
Cons: "It's more of a shuttle than a transcontinental. Seats are narrow with little leg room. Like all others you have to pay for everything. Delta terminal is not easy at jfk. Sfo is fine and works well All airlines are the same these days. Flights are uncomfortable and crew just throws out peanuts and water"
Cons: "The person taking tickets asked me to check my bag. I said ok and he instructed me to step aside and taking anything out of it that I might need. I did this and when I came back they had locked the doors."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Pros: "Professionalism, friendliness, accommodating, helpful."
Cons: "Suggestion: Pregnant mothers especially without a carry on should be able to board or exit with priority. It would also be helpful for the aisle seat priority to be given to expecting mothers as well."
Pros: "We paid for an exit row seat with more leg room"
Cons: "Airplane was freezing and the flight attendant couldn't be bothered to change the temperature or bring us extra blankets. Ridiculous that we had to pay for seats on top of paying over $1000 for the flight. We had to check our bags when we boarded bc flight was so full, but once we boarded we noticed plenty of overhead room"
Pros: "On time. Arrived 30 mins early. New plane."
Cons: "Middle seat. Very crowded, could hardly work on my laptop. Food was not great. Had a turkey roll. Opt to pay for the $10 sandwich at the airport."
Pros: "Like delta have single tv, good coffe, will be better is from centro o South America , a time w connection and will safe"
Pros: "Entire experience and costumer service was excellent"
Cons: "Wifi too expensive"
Pros: "Seats we fine"
Cons: "Delay 2 hours"
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "Nice seats, good food, good service"
Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
Pros: "The crew has invited my kids to take a picture with them. My wife and I have been impressed."
Pros: "Should have booked AA instead of BA."
Cons: "AA couldn't find BA reservation. poor integration of services"
Pros: "The very long TSA line was very fast. Good job TSA. Flight attendants were very attentive."
Cons: "Found the first class seat capsule uncomfortable after about three n hours. Certainly would not want it for Transocean flights."
Pros: "Very very helpful I will fly AA every time I can"
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "The flights were on time and the staff was very friendly."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Pros: "Seats were surprisingly comfortable"
Pros: "Smooth transition with our connecting flight"
Cons: "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
Pros: "Except for narrow seats, all fine"
Cons: "Narrow seats (we were in exit row, so plenty a leg room)"
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "New plane, early departures, nice crew, terrific entertainment system."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Cons: "I'm getting to Madrid 24 hrs after I was supposed to"
Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
Pros: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Cons: "AA trying to sell seat "upgrades" during online checking."
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Cons: "Four and a half hours on board and just a cookie? Really!?"
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Cons: "You overbooked the flight"
Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."
Pros: "Landing at destination"
Cons: "Plane, food,seat, entertainment and missing flight crew"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pros: "Crew and promptness. Roomie seat."
Cons: "No cellphone charger. No movie screen at the seat."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Probably just about the only domestic flight where you still get food in steerage."
Pros: "The accommodations. Loved the high tech tv and choices on the entertainment, as well as the more advanced reading lights. LOVED LOVED LOVED the charging ports available."
Cons: "The headrests/seats weren't very comfortable."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Cons: "Late by 40 min"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Cons: "It was delayed for about a half an hour. Other than that it was great"
Cons: "I had booked an international flight with British Airways and it ended up being American Airlines. There was no notification of this change and I was not happy. I found AA to be subpar. The plane itself didn't have individual screens and my view was obstructed by other seats. The food was terrible and I got sick later, possibly from the bad airline food. Overall I got to my destination on time, but unhappy as I had chosen an airline and was forced to use another."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "Our extra leg room seating was fantastic. The crew was delightful."
Cons: "The entertainment was just okay."
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent."
Pros: "Being in Italy"
Cons: "The flight was an hour delayed while they loaded cargo. When we arrived in Frankfurt we sat in the tarmac 45 minutes and missed our connection to Naples. Instead we had to wait all day and got an evening flight to Milan and then a local flight to Naples. Upon arrival we discovered they lost our bags. Now we're spending our holiday with nothing but the clothes on our backs."
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Cons: "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Pros: "It was a good flight and for a great prize"
Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."
Pros: "The food being offer was good"
Cons: "The experience as a whole was rather disappointing"
Cons: "It was super cold. Miserable."
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Cons: "I was dreamy disappointed when I purchase the ticket I thought I was going on luthhansa Airlines instead, i was on United Airlines which had a old 747 back in the 1990's it was dirty and uncomfortable. When I made the booking on kayka there was no indication that United Airlines was going to be substitute Airline"
Pros: "The worst part of my experience was the rudeness of the crew."
Cons: "They were late."
Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"
Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"
Pros: "Super easy & smooth flight. We left on time & arrived early."
Cons: "Nothing really. Honestly, I slept for half the trip, so it was pretty uneventful."
Pros: "I had a special meal and they were mindful to bring it and check that everything was okay."
Cons: "I downloaded the United app for entertainment but for some reason, I wasn't able to watch movies. It kept giving me an error. Make sure you download the app before the flight and that you have the latest version! At least they were playing movies and shows on the main screens."
Pros: "We didn't crash?"
Cons: "After much concerns and inquiries made bag did NOT make the plane! There is as no one to h love me to n white Planes for 45 minutes! No one at the counter? Wow! Finally supervisor Jill was able to track it down in Chicago where th y took it off the he plane as my carry on because they had no room l ft from the h limited space. After working very hard to get my bag of o White Plains that evening, supervisor Jill hung out an hour past her shift ended to get it on the last transport to my hotel. The transport blew herself by ft and never showed up or called the o say he wasn't coming back! I got my bag on he next morning just in tim for my event! I also was not credited my frequent flyer miles. Some glitch in the system. Overall I must rate my experience as a one star simply because the pilots got us there safely."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Pros: "Quick flight, beautiful day, interesting company sitting next to me very pleasant flight."
Cons: "The flight was overbooked and they were offering vouchers for later flights, wasn't a bad thing, though, I'd have done it."
Cons: "On board service!!!!!"
Pros: "Direct flight was convenient"
Cons: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
Pros: "Crew worked hard and were terrific."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "Good crew. Nice ground staff in SFO."
Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Cons: "One of the fight attendants answered no to moving to an empty seat saying it was an Economy Plus seat but in less than 3 minutes another passenger freely occupied that seat. Really?"
Cons: "Bought the ticket from Lufthansa but the operator was United. Although it was known by the operator that there is a delay already at check-in, passengers where notified only at the gate. Delay was so long that most passengers would miss their connection. After standing an hour in line at the gate to book alternate connection, counter was closed and we were directed to another 10 min walk away. After another 1.5 hours without reaching a representative we had to rush back to the gate to board. In Frankfurt had to stay in standby for the next alternative flight. Luggage was delayed in the US for 2 more days."
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "Boarding was much more organized with lines marked for each boarding group. The crew was super friendly. Also, I received a whole can of cran-apple juice, which was much nicer than just a small cup. The tv options were also fairly priced for the options available."
Cons: "Long delay in San Francisco"
Pros: "On time!"
Cons: "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
Pros: "Very little to like"
Cons: "First : I bought Lufthansa tickets but was flown w United. Rude staff terrible food and unbearable seating no tv monitors per seat. I travel to Europe 4 time a year... This was without question the worse"
Pros: "Uneventful flight, on time performance, fast boarding"
Cons: "The main cabin entertainment was really bad, with picture freezeng once every few minutes for 20sec. Crew ignored it, movies mostly not watchable"
Cons: "There was a long time delay. The inflight crew seemed to have an issue with helping you and when you did finally get a stewardess/steward, they will tell you to wait. No hot towel and almost an 8 hour wait to get your meal on a 13 hr flight!!!"
Pros: "Flight crew"
Cons: "I couldn't believe that this long flight had NOTHING in the form of entertainment. No wifi to watch on your own device and no inflight entertainment. I was stuck in the middle of 2 people with a baby with nothing to pass the hours. Unbelievable!!!"
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "Seats were not comfortable, no individual tv screens"
Pros: "You can carry up to 16kg in your carry on. That's great."
Cons: "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
Pros: "Movies were ok."
Cons: "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."
Pros: "Lmnot full flight"
Pros: "on time arrival"
Cons: "power outlets were present but not functional. A real pity as I counted on it for my long trip to keep my portable devices. Lounge in Chicago does not have many outlets either and the next plane to Brussels either. This prevented me to keep my devices up along my trip preventing to work or watch movie as I wanted."
Pros: "No food provided except small snack"
Cons: "Completely full flight"
Pros: "Food was good, flight was early, and I watched three movies on my phone through the United app. No complaints here!"