Pros: "Crew was very friendly and provided excellent service."
Cons: "Wifi out on this flight. Short flight so no problem."
Cons: "Our first flight was canceled. We called and had to change airports. No upgrades were offered. Tried changing return flight and the wanted to charge us after they cancelled the flight."
Pros: "The flight attendants were awesome and made the flight good."
Cons: "The flight attendants showing up late due to a late arriving flight."
Cons: "Flight read delayed almost a full hour. My 11 year old daughter has to sit by herself as we were unable to get seats near one and other."
Cons: "the original flight was cancelled. the replacement flight was delayed. then we sat on the runway with no updates for almost 40 minutes. and we landed a half hour after the predicted landing time of 115p with no announcements to keep us updated. the woman next to me was stressing because of a connect"
Cons: "Food is not expected but stale pretzels are worse than nothing. No entertainment"
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Cons: "Our flight was cancelled and we had to wait 8 hours to get another flight"
Pros: "Comfy pre-next gen seats. WiFi did not work on this plane. Low clouds at SFO = 2 hour delay."
Pros: "Crew kept us updated often."
Cons: "4 hours delayed due to maintenance, and we didn't know there was an issue until we boarded, so we sat on the plane at the gate for a really long time and it was uncomfortable."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Cons: "Nothing"
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Cons: "delayed leaving, delayed arriving, sat on tarmac on both ends..."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Cons: "We were to leave the airport at 3pm, but didn't leave until 5pm. So we ended up arriving at 6:30 instead of 4:30. Not happy at all"
Pros: "Friendly staff"
Cons: "-Delayed departure (almost 2 hrs). -Gate change with missing flight info at the new gate screen until the last minute. Lots of confused passengers asking if the gate was correct due to the flight leaving late."
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Wasn’t able to take the trip and no one could help me with a refund or rescheduling
Pros: "Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954"
Cons: "We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing."
Pros: "Flight was on time"
Cons: "Food was horrible and no drink options. I hate diet soda yuck"
Pros: "Nothing"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"
Pros: "Check in was very smooth. Flight crew was very attentive"
Cons: "Presentation of food was not great."
Pros: "Ay the counter they were nice"
Cons: "Food was the worst and service from flight crew was Poor"
Pros: "Overall it was a great experience, the crew was friendly and polite, the seats were comfortable, a lot of choices for online entertainment."
Cons: "There was a little disorder in the forming of the boarding line, and the breakfast food, egg specifically had an awful taste."
Pros: "Crew was very nice and serviceable"
Cons: "Food was very cheap and movies very very old,most up date a little bit More!!!"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Nothing"
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Nothing"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Cons: "They lost my luggage and have not been helpful in trying to locate it!!"
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "My flight was canceled and rebooked overnight, then delayed 2-3x. This wasn’t all the airline’s fault, but nevertheless, it was a very mediocre experience."
Cons: "We thought we were going to be flying on British Airways American Airways."
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Cons: "Late to board. Slow to run through safety. Late late late"
Cons: "12+ hour flight with no working outlet to charge phone or headphones. When I asked to move to a seat that had a charger, they basically said no - even though there were about 20 open seats in the next "economy class" level. So for 6 hours, after my phone died, I basically stared at the wall and then had no phone to assist with my directions or hotel reservations once we landed. Food was not good. Plane was old, and had a few random screens playing a movie that kept freezing and had to be restarted."
Pros: "Everything ran on time and the staff was very friendly."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Cons: "San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe"
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "The Crew attention was nice and very proffessional. Good coffee"
Cons: "We are very tired and the airplain isn't comfortable."