It was just okay, no frills, basic transportation with no luxury. No screens on the seats, no water or drinks on a short flight. Full flight but at least it was on time.
3 hour delay. Had to change plans and was still delayed.
As always, the entire Southwest experience was wonderful, from online booking to flight to baggage retrieval. Very grateful.
The flight was delayed for almost an hour. We sat on the tarmac. There was no announcement. Not by the pilot or the crew. And for some reason, there was no beverage service, so even though it was a short flight, we had sat on the tarmac and the extra hour delay made me understandably thirsty. Water would’ve been nice if they had offered it. And for the first time, I forgot to bring my own water bottle. Reminder to bring your own water bottle because you never know if you’re going to get a beverage.
It was a new plane with larger overhead bins & charging ports at the seats.
Our flight to Oakland was great bc the plane was new but it was delayed by 15min not bad at all. Over all it was an 8/10
Luggage was intact and arrived at the destination. What more could you ask for.. haha. The delay in arrival wasn’t SW fault.. just selfish passengers not wanting to check their luggage knowing they were in the last boarding groups
The flight in it self was good. The delays looking for pilots was unexpected.
The plane smelled musky and some passenger would coughing without covering their mouths or were not wearing a mask to stop spreading their germs.. yucky
The plane departed and arrived on time. The crew were entertaining and professional at the same time. Baggage claim was efficient. I was glad to fly with Southwest airlines.
Flight delayed four separate times. I’m now one hour hours late to landing.
The plane was an older model, so it wasn’t as comfortable as others. The flight attendants were not helpful during onboarding. It was a full flight so there was chaos finding space for baggage.
Awesome! On time flight, early arrival, and a complimentary upgrade!
Delta’s staff is unmatched. From the gate agents, to the pilots, to the flight attendants… all top of the industry.
Our flight from SFO to MSP was right on time on 11/15/2025. No delays. As we approached MSP at about 8 pm, we circled in the air until 8:40 pm so I don't call that efficient for MSP. I think the captain should announce the delay and why. (as if we all don't know that we are just circling around the area, slowing down, speeding up, slowing down.) Thank you. Marilyn Fischer
Excellent flight, the planes were newer, they did a nice job with boarding, great service overall.
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
New boarding doesn't make sense. Filling front first is slow.
You need to be a hacker to get the (Free) WiFi
Lost one piece of luggage even though I checked in 2.5 hours before the flight
Outstanding service, efficient & friendly crew, flight was safe, comfortable & on time
Flight delayed for more than 16 hrs and no effort was spent to provide an alternate
it was a very short flight so my expectations were low.
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Horrific. They missed my connecting flight to San Diego. I didn’t get there until Monday at 9am when I had a mandatory court settlement conference scheduled at 6am since we had parties on the east coast. This caused many issues. All because United apparently forgot to hold the doors open until my flight landed that only had a 10 minute delay. This was the last flight to Southern California. So I couldn’t even rent a car to finish the trip. United cannot be trusted when traveling on specific days and times since weather didn’t have anything to do with the delays.
Flight was delayed due to the late arrival of the catering truck, which is quite unacceptable. There was a beverage service, but no pretzel, or cookie, or nuts were served in coach.
Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
I was delighted that we were able to get on the 4:40 pm flight rather than our original booking at 6:55 pm!! Other than that, the flight was comfortable and landed early😊
How they treated my luggage was horrible. And foods are not edible… Flight attendants were not listening my request. Etc
The crew was mostly okay. The flight attendant who answered our questions was curt and unhelpful unfortunately. He seemed upset and I understand having off days.
No frills for sure. No gate announcements about flight delay, not even water to drink on the flight.
Stop changing gates at sfo. When you are elderly going back for it’s not fun.
Flight was cancelled and was not able to get another flight thru Frontier. Per frontier a refund was issued but I do not see a refund on my Afirm account.
After 5 hours of delay, they cancelled the flight. Very disappointed
My flight to LA was cancelled. I waited at the airport for 3 hrs saying it was delayed and then all of a sudden it was cancelled. Frontier only gave me a voucher and refund but could not rebook me. Flights on other airlines were too expensive last minute. I had to drive down to LA and didn’t even take my return flight home since I had to drive. One of the worst airline experiences in my life. It’s crazy how airlines can just upend people’s plans just like that.
They wouldn’t let us on the flight even tho we were an hour early. No refund not even our bags that were prepaid
8 hr delay. had to buy another ticket with another airline
They cancelled the flight then did nothing to help us rebook. It was awful - I won’t fly with them again
The truck that was refueling the plane drove away with the hose still connected to the plane and ripped part of the plane off with it
