Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Seat comfortable. Appreciated the amount of space beneath seat in front of me. Made storing my personal item easy and I had enough leg rpm; didn’t feel cramped. Crew was. Professional and informative."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "- On-time boarding and departure - Friendly and efficient crew - Ample overhead bin space (flight was not full)"
Cons: "- Retrofitted Airbus has less less legroom and comfort in all seat classes than old VA configuration - Dog was allowed to roam aisle unleashed - No seat-back entertainment screens - Delay in disembarking at destination due to malfunctioning passenger boarding bridge"
Pros: "Everything was good. First class meal was tasty."
Cons: "There was a cat underneath my seat and meowed the entire flight keeping everyone in the plane up. Some animals should not be allowed on red-eye flights."
Pros: "The crew was great, the plane was clean and updated, the in-flight entertainment was good."
Cons: "On both of my Alaska Airlines flights we took off later than scheduled, by over 15 minutes. It could have been due to the congestion at LAX. And the seats were comfortable if not a little cramped. I also wish we would have been offered adult beverages on my late flight into SFO -- helps for sleep."
Pros: "crew was nice"
Cons: "disorganized boarding led to delays. Landed and sat on the tarmac in the most jet fuel emitting area of the airport and breathed it in for 40 minutes before getting to the gate. Just disorganized in general with take off/landing planning."
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "The fact that movies were available in a domestic flight and the variety of movies."
Pros: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Cons: "longer seats."
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Pros: "Very comfortable seats and great snacks"
Cons: "Really small bathrooms in Salt Lake City gate area. Terrible wait!"
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Cons: "More complimentary food options given it’s a 6 and a half hour flight."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Crew and amenities were great. Loved the snack and food options and the warm towel upon landing!"
Cons: "Takeoff was delayed by 30 mins and we taxiied on the runway for about 30 mins after landing"
Pros: "Super friendly staff, best-tasting food outside of flying first in some of the East Asian carriers. The massaging feature on the lie flat bed was also excellent."
Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Cons: "More luggage space and plugs on the plane to charge devices"
Pros: "Seat room is limited, especially when you are in the middle seat."
Cons: "Seat space"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Cons: "Registration in SFO was extremely bad. It took one hour. 30 minutes nobody was on working place."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Free snack and drink"
Cons: "Complicated check in process for basic economy. Sat on tarmac for 30 min for gate to open up. Crew was not knowledgeable. No food, no WiFi."
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Cons: "Closed captioning or subtitling didn’t work on the app."
Pros: "Seats, flight attendant"
Cons: "Boarding is still a bit of a mess given how many people are in Group 1 or better."
Cons: "Basic Economy forces you to check bags for a fee and prohibits carry on luggage. I was not prepared for this when checking in. Luckily, we were able to downsize into one suitcase which we checked in."
Cons: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Pros: "Food was delicious! Crew was very nice and friendly and plane was very clean."
Pros: "On time, rare for a full flight."
Cons: "A little quicker on the baggage upon arrival would have been nice."
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "Waited on runway for 30 minutes before taking off. No explanation from cockpit. Waited another 10 minutes once landed before pulling into deplaning area. It was an uncomfortable flight."