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Pros: Quick tsa at bos cause of own gate set up

Cons: Tight and worn seats, had gate issues so sat an extra 15 min at gate in Minneapolis on top of taking off 30 min late from bos

Cons: Paying for carry on

Pros: There was no food or entertainment, but that wasn't expected. Why can't we put NA for those items in the ratings?

Pros: They treat you like they used to. Drinks snacks, although the snacks did cost but seats were comfortable and roomy. I chose a $17 seat both ways and it was perfect.

Pros: All I need to say.

Pros: No hassle, no drama, very smooth.

Cons: The blueberries were rather bland.

Pros: Everyone was really nice and responsive.

Cons: Seats are a little older. Not as comfortable as other flights. But not bad.

Pros: Entertainment

Cons: Attendant probably trying to be funny

Pros: Da Muffin

Cons: No IFe

Cons: Good customer service

Pros: Short flight, nothing to do with airline

Cons: Boarding was annoying and employees were rude. Had just gotten off of a connecting United flight and one of the employees barked at me that my carry on was too big and I had to close extra zipper even though I had no issues in the United flight I had just gotten off of......... I was starving and didn’t get a chance to grab food due to short layover time. We took a while to take off. We’re supposed to leave at 4:15 and left closer to 5pm. Then when we were on the air, flight attendants took a while to provide the snacks and water and they didn’t even get around to our row before they had to sit down for touch down. Smh. Terrible and thoughtless. Seats were uncomfortable and very little leg space. Entertainment only works if you’re able to download their app and of course no free WiFi because airlines want to force you to spend more money after you’ve spent a large amount to fly to your destination.

Cons: No space at all!! Really tight even the alley and overcrowded!..

Pros: Smaller plane so the two seats on each side provide more room. Very comfortable.

Cons: This is my second Alaska flight at this time. Both times it was late for departure and it’s the first flight of the day!! Once was a break failure light (understandable) and today was a manifest issue...how do you lose a passenger from scanning in to boarding (30 minute) delay!

Pros: - Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey

Cons: - Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?

Pros: The service was fine.

Cons: On the airline website it said that flights to OC flew out of the international terminal but they don't. Then the flight took off 1/2 hour late at least.

Cons: Having to pay for own transportation and time to San Jose when flight was supposed to be out of San Francisco.

Pros: Crew was pleasant. Plane was clean and adequately comfortable.

Cons: The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?

Cons: We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally  9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm.

Cons: My flight was canceled and rebooked overnight, then delayed 2-3x. This wasn’t all the airline’s fault, but nevertheless, it was a very mediocre experience.

Pros: Good friendly service. Flights were on time.

Cons: All good

Pros: The attendant on the flight that’s it

Cons: Flight was delayed 4 times , the gates were changed 3 times , traveling with my mom she is old , I will never use jet blue and thinking about kayak too

Pros: Everything was great

Cons: I was upset by the 2 hour delay! Caused me to miss one of the reasons for my trip due to the late arrival.

Cons: I sat in row 26 A. The window noise at times was deafening. I felt verycrowded

Pros: They treat you like they used to. Drinks snacks, although the snacks did cost but seats were comfortable and roomy. I chose a $17 seat both ways and it was perfect.

Pros: Quick tsa at bos cause of own gate set up

Cons: Tight and worn seats, had gate issues so sat an extra 15 min at gate in Minneapolis on top of taking off 30 min late from bos

Pros: One of the best airlines

Pros: They treat you like they used to. Drinks snacks, although the snacks did cost but seats were comfortable and roomy. I chose a $17 seat both ways and it was perfect.

Pros: New seats

Cons: Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane.

Cons: I sat in row 26 A. The window noise at times was deafening. I felt verycrowded

Cons: Nothing really

Pros: New seats

Cons: Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane.

Pros: There was no food or entertainment, but that wasn't expected. Why can't we put NA for those items in the ratings?

Pros: Good amount of leg room and relatively cheap baggage check rate. Direct flight. On time. Easiest check in process I have ever experienced

Cons: No free snacks and limited free beverage selection.

Pros: Quick boarding

Cons: After quick boarding we waited 30min after departure time for luggage to be loaded

Pros: There was a huge line for security but a sign telling us to expect a 15/20 minute wait made it more acceptable. The boarding to the Alaska flight itself was seemless and the on board staff were very friendly and helped stow my bag. The captain apologized for the late departure of only 30 minutes and kept us informed of how the flight was progressing.

Pros: Crew was amazing very friendly and polite.

Cons: Bathrooms were not maintained during duration of flight. With airlines like Delta and JetBlue stepping up their in-flight service Alaska needs to get with the program. I think everyone and their mothers we're in boarding group C but yet no one was in A...make it more dispersed.

Pros: I used an expensive backpack that lost a major fastener that rendered it basically useless.

Cons: I didn’t like the way they handled my luggage. I can’t get another backpack like the one Alaska Airlines ruined. I’m sad.

Cons: The food

Cons: Flight late

Pros: Flight was okay but late both on take off and landing

Cons: I wish they would tell the passengers about delays before you are stuck on the plane.

Cons: Why using the oldest plane to fly for a 5 hours flight? Seats are very uncomfortable and the last row doesn’t recline.

Cons: I sat in row 26 A. The window noise at times was deafening. I felt verycrowded

Pros: They treat you like they used to. Drinks snacks, although the snacks did cost but seats were comfortable and roomy. I chose a $17 seat both ways and it was perfect.

Pros: Good amount of leg room and relatively cheap baggage check rate. Direct flight. On time. Easiest check in process I have ever experienced

Cons: No free snacks and limited free beverage selection.

Cons: Paying for carry on

Pros: Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices.

Cons: Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport.

Pros: Excellent service and upgraded snacks in economy

Cons: Nothing

Cons: waiting on the tarmac for 40 minutes

Pros: The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight.

Cons: No complaints.

Cons: This flight was canceled!!!! Jet Blue could not place me on another flight within 72 hours.

Pros: The cookies

Cons: There were not enough cookies !

Pros: Everything was great

Cons: I was upset by the 2 hour delay! Caused me to miss one of the reasons for my trip due to the late arrival.

Pros: Quick tsa at bos cause of own gate set up

Cons: Tight and worn seats, had gate issues so sat an extra 15 min at gate in Minneapolis on top of taking off 30 min late from bos

Cons: Paying for carry on

Cons: Nothing really

Cons: I sat in row 26 A. The window noise at times was deafening. I felt verycrowded

Cons: The food

Cons: No space at all!! Really tight even the alley and overcrowded!..

Cons: The WiFi was out

Cons: Flight late

Cons: waiting on the tarmac for 40 minutes

Cons: Delayed flight, customer service was hard to work with.

Pros: Flight was great

Cons: The waiting area at gate 47 is a joke. Doesn't anyone care that it was filthy and had 10 seats for passenger waiting to board their flight?

Pros: Flew us safely home.

Cons: We waiting on the runway for over a long period.

Pros: The attendant on the flight that’s it

Cons: Flight was delayed 4 times , the gates were changed 3 times , traveling with my mom she is old , I will never use jet blue and thinking about kayak too

Cons: I was upset by the 2 hour delay! Caused me to miss one of the reasons for my trip due to the late arrival.

Cons: This flight was canceled!!!! Jet Blue could not place me on another flight within 72 hours.

Pros: Everything was great

Cons: We took off over an hour late!

Cons: Changed gates twice, boarded late, sat ont he runway, waited for a gate on arrival and then waited for baorrding ramp.

Cons: Alaska airlines were ridiculously late...by 2.5 hours, gave us no reason why, added too many people to delayed flight so much so we had to sit with our carry ons on our lap! ..and then sit on tarmac for quite some time! I used to like Alaska..I am very very disappointed in them! Would be nice if we could get compensation some how..otherwise, dont think I will use them again! very very disorganized flight!

Pros: Alaska staff person was able to rebook us on a 6:00 flight. (However, this meant a frantic rush to another terminal.)

Cons: Flight was canceled at the last minute, when we were already at the airport at 5:30 a.m. for a 7:00 flight. We had a connecting flight to Tokyo so this was very upsetting.