Horrible!! The WiFi was not working, the food was awful
We’ve never been more uncomfortable on a flight than we have on this particular one. The seats in front of us reclined so far back that when the person reclined their seat of broccoli, it almost hit me in the face and left me with literally no room to move that said I had to recline my seed in which made the person behind me upset. It seemed like the seats also would recline without even pressing the button in the armrest and would unrecline as well for that same reason, and it also seemed that some seats reclined more than others. The bottom cushions of the seat were so thin that even after one hour of an 11 hour flight, our tailbones were so sore. It seemed like an overall old airplane. It also didn’t have individual air vents and it was extremely hot the entire flight. Several passengers were commenting on how hot it was. The breakfast was some kind of flavorless triangle, puffy egg, laying in a watery bed of steamed peppers and onions and spinach. It was not appetizing at all. The flight crew was extremely nice so that was a nice thing this flight attendant. They let us try different types of Swiss sodas, which was really nice and the dinner was actually delicious but still overall given the other considerations. It was pretty much a miserable flight without basic seat comfort.
At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
We flew an Air Bus 330 airliner from Zurich to Boston. Our seats were terrible. I am 6'5" with long legs. I tend to refuse paying extra for extra seat room, usually it's tolerable. We were side by side in row 40, with my wife in the window and me in the aisle. The internal arm rest only rose to 45 degrees, I thought it was broken. I ended up standing by our seats in the aisle for an hour. A stewardess finally approached me and asked if I was feeling sick. I told her that it was the worst seat comfort I had ever encountered. She left and shortly came back telling me that there were center row seats two up from us where only one passenger was sitting out of the 4 seats. I took her advice and sat there most of the flight. I put m legs sideways in the adjoining empty seat. But the arm rests there as well only rose to 45 degrees, so it's a feature, not a defect. The arm rest position really limits our position. It's a horrible seating design, what are the air craft designers thinking?
Food used to be better and comfort was not attainable after 5 hours everything starts hurting.
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
I can’t even the whole trip was a catastrophe
Poor. Seats uncomfortable. No leg room. Hot and humid the whole trip. Food and staffs were ok.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
Some flight attendants were great others were cranky. Seats were very tight and sitting on an aisle was very hard as the carts and people walking constantly bumped shoulder and arm.
Pushed back only to get deplaned due to a tire damaged by ground crew. They did at least go pretty fast. The bathrooms should be banned under the Geneva convention. No room to even sit straight on the toilet. The under-seat entertainment units block what little leg room there is.
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
from SFO-> FRA flight, AVML meal was significantly less compared to regular meal, especially no Desert, no Bread, no sides.
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Not pleasant trip cross country when the entertainment and WiFi system not working. No entertainment for entirety of route. Staff was rather nonchalant in that they dismissed the problem due to age of plane. It would have been nice to know this up front so I could have come prepared to read or download movies before boarding Coincidentally or not, there was a similar issue with the entertainment system on my previous flight I took on my fist leg of the trip. There are no seat TVs, so you must rely on the app when it works. United can do better. Also, what use it it to pay for boarding group 2 when half of the passengers are in the same line as you?
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
Premium Plus is a really good idea for longer flights
Same as last comment. Food sucks. Quality. Not surprising most people have no clue about nourishment Clearly
The flight left late and I didn’t get a glass of bubbly upon boarding (which I’m used to when booking business class on other flights), but otherwise it was a pleasant flight with lovely, helpful crew members and I enjoyed my meal.
Couldn't fit knees, only 1 toilet working, didn't get anything to drink cause the stewards were not able to get to us
Flight was canceled for a reason they knew hours before but did not mention. Next the gate chnage from 37 to 38 at least 10 times. Ridiculous.
The flight from SFO to YVR was delayed and my bag did not make it to my next flight from YVR to SYD. It took almost 3 days after I landed to get my bag and when I got it, it was filled with dust
Great check in process in LA and good service The check in process as well as at the gate is way better in the US versus canada 🇨🇦
All attendents were very efficient, pleasant and happy. Everything went smoothly. The seats could have been wider. There could have been more free food instead of just one small bar.
I liked a lot , the flight attendant so nice ,the seat very comfortable I enjoyed the flight , I will do it again with Air Canada,
It was a smooth flight both in the sky and landing!
The crew was really nice. The plane seats were kinda small even for a 5’6” / 158 lbs person.
Fare was great, seat comfort the opposite as cushion was worn out. Ok for 2 hour flight, not for 4.5 hour flight..
Flight was delayed but crew gave little to no communication, then “began boarding” but really just had everyone stand up and wait for an hour without any news or updates, as if we were going to start boarding at any second. Total chaos. Seemed like this was their first time boarding a plane. When we arrived at our destination, we waited for over an hour for the baggage claim belt to even turn on. Probably waited at baggage claim for our luggage for close to two hours. Everyone was very confused and of course we all worried that the luggage was lost. Again, zero communication and everyone we asked just said “I don’t know.” So we were left wondering whether to wait, or file a missing baggage claim, or check the other baggage claim belts (which we did every fifteen-twenty minutes because we were just confused). Lack of communication throughout the experience was a huge issue.
The value is there, but the layovers in Lisbon were not great. The passport control was so bad that a 2 hour layover became very tight and on the return the Terminal was barebones which made it a long 3 hours.
From Casablanca to Lisbon our baggage 2 pound over they want me to pay $120 for 2 pound which unexpected we are two family 8 of us they counters lady her customer service is not good I fly frequently for my business next time fly with TAP Air I will think twice
Booked business with TAP from LAX to Cabo Verde - overall ok, but just doesn’t feel like business class. More of a budget airline
Poor. Our flight was delayed and they told me I would be fine to make my connection in Lisbon, I missed it. Then they told me my bag would be automatically loaded onto my new flight to rome. It wasn’t. It’s been 4 days and I still don’t have it.
I like the price. I dislike the website where I wanted to ask questions about the unusual high prices of the luggage fees. I called the toll free number from the United States and I cannot get through. You should test your own toll free website for info and you will know what I am writing about.
Wonderful just hope the had more direct flights to Boston
Boarding process was fast and efficient. Short flight but on time and well organized. I would certainly fly TAP again.
Very borderline, low budget airline without low budget prices There are no counts of soda, everything is dispensed enlarged bottles and poured into tiny cups about 70 mL so in order to keep hydrated you have to take 3-4 cups at a time. Also, there was only one food item offered, pasta, they ran out of chicken right away. Snack was very poor. It was called tuna sandwich, which is truly borderline. The flight attend attendance seemed to be overworked and tired.
TAP‘s flight attendants seem to be among the least ambitious of all the international flight crews we’ve flown with. . When we left US and went to Portugal, and when we returned from Portugal, flight attendants were not very visible. Then did not offer frequent water breaks and when we had to go back to request water, I was almost an imposition. Meal quality was just average. The dinners were fine. Breakfast wraps were presented soggy.
Late flight Delays Poor service Poor staff Worst airline ever
Lufthansa still has a good level of quality compared to US airlines, especially with respect to (1) food quality - actually tasty, (2) good French red wine - free, (3) good movie selection. Also my ticket price includes 1 free check-in luggage, while some other budget airlines sneak in an extra $150 for a checkin.
The food could be better, more snacks. And have some plugs to chargue the phone.
Everything was really great just The aircraft was too old and sounded it will break during takeoff
Extremely pleased with the crew. Best flight attendants ever! Very friendly, genuinely caring and attentive.
Best flight attendants ever! Very customer and service oriented, courteous, professional and helpful.
Cheapest airlines I have ever been on. I got downgraded and never got on united. I got rerouted through Vancouver onto jetwesf
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
