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Being delayed for a coffee maker then being told they lied it was a mechanical issue.

Not much.

No food at all on a 6 hour flight! And worst of all, no in-flight entertainment. The personal streaming service is ridiculous. You need the United app to view 99% of content, but you can't download the app while sitting on the plane (using data) because it is over 100mb and iPhones won't download over LTE at that size. So, if you really want the supposedly "Free" entertainment, you have to pay an outrageous 12.99 to get the plane's wi-fi, then download the app, then view the content. United, I wish you the very best in your unending quest to parallel American Airlines in terribleness. Hopefully, the market will select JetBlue, Virgin and Delta as dominators in the market and you will go out of business. Good day.

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Zero.

The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable.

Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off.

Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads. Flight was delayed.

At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.

Nice easy ride once the plane got there

2 hour delay which wasn't jet blue's fault but it would have been nice to have been sent an email about it or something

Flight was cancelled and we were not informed. We missed international flight and nobody took any proper responsibility.

Free Directv and music, free snacks

Great in flight crew, nice free snacks, good entertainment.

Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.