Couldn't manage booking online, was given wrong # by their support, took some time to figure out.
Flight canceled morning of flight with very little notice and told we would fly the next day - 24 hours later, it eventually turned out to be about 27 hours late leaving the ground.
Poor online communication following brief email saying that the flight was canceled. I called customer support by phone (took awhile, their lines were down) when I heard about the delay to check that my connecting flight was not affected - was told it was fine and I was confirmed for the connection (the guy spoke rudely to me about it, which was irritating).
Arrived at SFO the next day for flights. They had only one staffer on the ground in SFO who kept telling me (and I saw him telling others) "we're a budget airline", "I can't help you". The people checking in passengers at Departures had volunteered from other airlines. This is when I learned that I was *not* booked on the connecting flight, and I would have to deal with it on the ground at KEF. Also learned that I had paid for 3 bags instead of the 2 I thought I pre-paid for - and they would only be checked through to KEF. Every other passenger that I spoke with on my connecting flight was confirmed on the connecting flight.
We flew on a chartered plane which had no discernible markings with the exception of the tail wing which looked like it was stuck on with chewing gum, which caused me to walk to the desk to be assured that safety checks had been conducted. Wow had hired a rental crew but didn't seem to have communicated with them either: they had no information about how to deal with our lateness or concerns, no information about the connecting flights. There was little information about the plane, no transparency that the flight crew was a chartered crew (they were nice through the challenges they were facing). No one at SFO seemed to have much information either.
Overall, sudden changes and disruptions, poor communication and information to both passengers and everyone helping those passengers, heaps of frustration, resulting in people missing reunions and losing vacation time.
I will never fly this airline again.
The boarding was on time and organized. We left pretty much on time and with ear plugs I was able to sleep a decent amount.
MAKE SURE TO BRING YOUR OWN:
- Entertainment (there are no screens, iPod rentals cost $$$)
- Headphones ($28 on board)
- Empty bottles of water to fill up at airport (water costs $$ on board)
- Get coffee at airport ($3 for disgusting instant coffee on board)
- Blanket / layers (flight was kept VERY cold and no blankets provided)
- USB charger and wall plug (there ARE outlets at seats)
- FOOD!!!! Snacks, sandwiches, trail mix, napkins, fruits and veggies etc. Anything not liquid is fine thru security. And if you bring it in a little shopping bag it will just look like duty free stuff and you won't get hassled about it as a carry-on
- CASH - their card reader sucks and randomly won't read certain cards that aren't enabled for "offline purchases" so make sure to bring $40 cash in case you forgot something.
- Hand sanitizer - the bathrooms were almost always out of soap on board
You may also want to ship item ahead depending on international shipping costs and how much ex stuff you have because bag fees are very high from what I heard ($80+).
Leg room is decent (better than Norwegian air I think). Seats and aisles are narrower than some other airlines.
I prepared thoroughly with almost all of the above so it was alright. Keep in mind that WOW flights are cheaper than everyone else's because they cut every possible corner.
The flight was very, very cold. Wear layers and bring your own blanket.
$80+ bag fees so i highly recommend shipping stuff ahead and bringing only a small carry on.
The seats are quite narrow, fine for me as a very slim woman but they just fit me and even an average size guy would be fairly snug.
That they didn't informe me in advance that a simple carry on would cost $80, food was only for sale and they didn't tell me earlier either, it was very low quality and expensive, seats were unpadded, couldn't recline and thus really uncomfortable, there was no pillow/blanket given, they kept the lights on most of the way so it was difficult to sleep, crew was unfriendly, and there was no entertainment system.
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