Find cheap flights from San Francisco to Santiago de Querétaro

Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"

Pros: "The airline manage to put me on an earlier connection to Mexico City, very appreciated"
Cons: "Plane seats are very uncomfortable, not enough space"

Pros: "Nice crew. Free movies."
Cons: "Temperature in cabin was extremely hot and dry."

Pros: "the good serice"
Cons: "better plan es"

Pros: "Crew amazing, food really good, I just had a better experience because the lack of leg room, my 3 years old was hitting the next seat so the lady totally ignorant and mediocre was arguing with me."
Cons: "Change people seats when they are very picky"

Cons: "All es excellent."

Pros: "Crew members gave out extra snacks toward the end of the flight."

Cons: "The check in process. We are Indian citizens with US green cards. The Mexican consulate says this combo is good enough to enter Mexico, but apparently it wasn't good enough for the people checking us in! They took our passports and has us wait before immigration in a detainment room. THEY WERE WRONG"

Pros: "The crew was very helpful and attentive."
Cons: "The flight was delayed."

Pros: "The snacks"
Cons: "More snacks"

Cons: "Just a little better food please"

Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."

Cons: "We were delayed for about 4 hours. We had to get on and off the plane a few times, until they finally told everyone that the flight has been canceled. Had to book another flight with a different airline."

Pros: "The orange juice only"
Cons: "The service from the crew The food or lack of it The 1st class seats are very uncomfortable"

Cons: "I checked in on line but went to check in desk to make sure my bag wasn't too heavy and the man changed my seat! Then I went back and the next guy said I couldn't have my seat even though it was 2minutes later and gave me a new seat but a better seat. Then the first guy comes over to give me a boarding pass for my second flight and again he changed my seat to an awful seat. And I wanted to sit next to a friend from Mexico City to Lima so that seat change was really mean. Once one the plane the man in my original seat got an upgrade so I got to sit next to my friend about half way through the flight when she came to tell me about the empty seat when she came to the back of the plane to use the bathroom."

Pros: "We booked premier class and enjoyed the extra comfort. The first leg of the trip went well."
Cons: "The second leg of our trip had a flight cancellation, so we got bumped out of premier class even though we had already paid for it. There was an 8-hour delay in Mexico City and the second leg of our trip was no-frills, so we have to go through Aeromexico's online process to get reimbursed."

Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."

Pros: "Food, entertainment, comfort,"
Cons: "Crew was really RUDE"

Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."

Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"

Pros: "The staff at check-in were wonderful."
Cons: "The upgrade to first class was $150 and definitely not worth it. I was disappointed in the experience and would not recommend. I was traveling with my mother to Mexico to celebrate her 60th birthday and was very excited to upgrade to kick off the celebration. We were offered a glass of water or orange juice after boarding; and when we requested a celebratory glass of champagne, we were denied. As in all other airlines first class participants are served anything they desire while the economy passengers board. It wasn’t until an hour into our flight that we were offered something again. At one point, I turned around and noticed that the first several rows of economy class already had their meals. Before first class. This is not something I would expect. I only fly economy class and was beyond excited to experience the first class amenities, only to feel extremely disappointed in the service by AeroMexico. At this time, I would like to request a refund on the upgrade."

Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."

Cons: "The delay was awful. They rebooked us on flights landing the next day by evening when we had to reach there by early morning"

Cons: "No TV screens for entertainment on a long flight made for a very long journey."

Pros: "The crew were great always ver polite and helpful having tv on flight makes people more relax I know I was"
Cons: "Everything was good my complain is about the rude passengers in the plane just cause u pay for a plane ticket it don’t mean it gives them a right to be rude with the crew"

Pros: "arrived ahead of schedule"
Cons: "took an hour to taxi after landing no vegetarian options for food"

Pros: "The services on the counter"
Cons: "My flight was delayed"

Cons: "There is no veg food option. The staff at airport (mexico city) were very rude and not helpful at all. They tried to take money from us for a stupid reason about my dog. They deliberately took so long that I missed my flight. They gave me ticket in the next day flight and that too in 1st class that costed me almost the whole fair of the trip. I had too much hassle to deal with by booking hotel, taxi etc."

Pros: "Food and drink offerings, the staff were professsional and courteous."
Cons: "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."

Cons: "My flight was late which caused me to lose my connection and the airlane did not provide a hospitality stay at a hotel."

Pros: "Efficient and friendly service."

Cons: "Our flight got changed and we received no notification. Instead of 1 stop we ended up with two. Two flights were delayed therefore we missed the third one. Just a terrible experience. The staff was very rude, had no people skills, and didn’t know how to explain the situation."

Pros: "I like that there are USB charging ports under the tv for every seat."

Cons: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."

Pros: "When I was about to pass security with my bar code if the mobile ticket , security said that the machine cannot read the bar codes of electronic tickets from Aeromexico therefore I had to run out to the counter which was already closed, run to the first level, find a the business center and pay 6$ to print my ticket, I almost missed my flight . It never happened to me before"

Pros: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
Cons: "The screens in the seat backs are a little dated and low-resolution."

Cons: "On my way to Lima I flew through Mexico City. It took over three hours to get through customs and caused me to get to my gate minutes before the flight closed its gate. For this reason I made note to upgrade my flight so I could be close to the front of the plane and get to customs as quickly as possible. Aeromexico made me check my bag which is the SAME bag I came down with. Same size, same Weight. Their reasoning for this was because they had a full flight, yet I had paid extra to upgrade in the first place and their policy states you can bring on one carry on to store in the overhead. I'll likely miss my connection due to this. I will never fly Aeromexico again."

Cons: "Delays with immigration meant I missed my connecting flight to Tuxtla. They should allow people with connecting flights to go to the front of the line. Ridiculous system the way it is now."

Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"

Pros: "Nothing"
Cons: "Every thing"

Pros: "Courteous, professional, efficient. Good sense of humor!"
Cons: "Nothing"

Pros: "Crew was modest!"
Cons: "The smell"

Cons: "Flight delayed 2.5 hours. Terrible customer service. Lack sense of urgency once time to go. Lack of coordination. Horrible customer interfacing and attitude"

Cons: "We sat on the runway after we landed for over an hour and I missed my connecting flight. No one offered to help or apologized for the delay. No compensation was provided"

Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"

Pros: "Nothing"
Cons: "My bags were left at origin airport (SFO), now I have 2 kids in cancun that can't go to the pool because we have no clothes, I will need to figure out tomorrow what to do. Not happy right now!"

Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"

Pros: "Nothing!"
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."

Pros: "I was rushing because I was close to late, I got pulled out of line and asked if I'd be willing to take a direct flight to Mexico City instead of layover, they said I might get stuck in Guadalajara because of short time. They really made my day and took great care of me! Thank you"

"I booked this reservation 2mo in advance with 2 lap babies. When i called to add the babies they never told me about the lap baby rule. If I would have known i would have bought my toddler her own seat no problem. They moved my seats far from each other. My babies need to sit near their mom it was a redeye. At check in the manager did us a “favor” and moved us to adjacent aisle seats… in the last row. Those seats don't recline and the constant people, flushing and talking woke the babies up all night. No one slept. The main attendant couldn’t be bothered and had a, get over it bad attitude. Oh did i mention i had a dog at my feet also?? Every time they were woken up by the bathroom (constantly) my babies would cry for their mommy and i could only hold on at a time. adjacent seats from mommy is not comforting . Why on earth would we be moved to those seats?! I know why. We were discriminated against for having babies. “Put the babies in the back.” I was a 4x a year flyer at minimum. We will NEVER fly with AA again and i will be filing a complaint. You should be ashamed of your treatment of a family and young children."

"Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX"

Pros: "Check-in started a bit late due to late arriving incoming flight but the crew at the gate as well as in the plane did their best to speed the process. Flight was smooth, lande ontime despite taking off nearly 20 minutes late. Captain kept us informed when, through no fault of American Airlines there was a delay at the gate. Overall well done in these trying times."
Cons: "It will be nice when things are back to normal and actual food is served on flights of 4 or more hours duration."

Pros: "Best boarding"

Cons: "The fact the my connecting flight was delayed 3 hours making us miss the last leg of the flight to Bahrain. I'll never use kayak ever again"

Cons: "Even in first class the my treat you like cattle, asked for water 3 times and it came 30 minutes later with an attitude, like she was doing me a favor. The seats are a joke for first class, literally the cheapest trim configuration an airline could purchase."

Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."

Pros: "Nice crew and reasonable seats. With only 20-30 on the flight there was plenary of room and to spare to lay down across the empty seats (a sad reality)."
Cons: "Given the circumstances not much. I hope we return to full planes and less difficult travel scenarios that enable it."

Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Pros: "The crew was nice"
Cons: "The flight was repeatedly delayed and AA isn't social distancing on their planes, causing people to be right next to another person for multiple hours. Even with masks, the risks could be further mitigated if seating was more staggered."

Cons: "No screens, poor WiFi connection and an hour late for mechanical issues. Things happen but waiting on a mechanic for almost the entire time to get there and fix it in 5 minutes isn’t acceptable."

Pros: "The touch screens had lots of movie options, which was nice."
Cons: "The crew wasn’t friendly and the seats are crazy narrow"

Cons: "More luggage space and plugs on the plane to charge devices"

Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."

Cons: "The plane was cold!"

Pros: "Crew was nice, entertainment was good"
Cons: "The food was terrible, no options, Boarding was disorganized and not in sync with what was on the screen."

Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."

Pros: "Seats we fine"
Cons: "Delay 2 hours"

Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"

Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."

Cons: "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"

Cons: "5hour flight should have a meal"

Cons: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"

Pros: "Great and welcoming crew."

Cons: "Old plane with old screens"

Pros: "Nice to see the airline boarded and took off on-time. Kudos to the airline for actually having a meal option for breakfast without dairy for folks like me that are lactose intolerant. Oats were delicious"
Cons: "Boarding group 6 was awkward. Crazy American Airlines lady kept yelling at the first two passangers to use blue lane to board, which we were already walking in, pointing to us and repeating herself in a rude manner that made us pause and question ourselves that we were in the right lane! So we got out of the lane only to have 5 passengers cut in front of us. Idiot lady misdirecting passengers. Poorly handled."

Pros: "Plane was on time, good service, main cabin extra is nice with my knees"
Cons: "No problems"

Pros: "Better-than-expected legroom and comfort. Plane was clean, well kept. Much newer aircraft, so the enhanced entertainment features were great!"
Cons: "Poor boarding experience due to long line and plane capacity. Felt bombarded by American Airlines marketing schemes for their airline credit card."

Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"

Cons: "great flight"

Pros: "Seats were surprisingly comfortable"

Pros: "Crew was really good"
Cons: "Other than the crew everything is really bad."

Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally  9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."

Pros: "New plane, early departures, nice crew, terrific entertainment system."

Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."

Pros: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Cons: "AA trying to sell seat "upgrades" during online checking."

Pros: "Over 2 hours delayed, plans ruined"

Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"

Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."

Pros: "Did not use"
Cons: "Tight seating"

Cons: "Multicity trip was cancelled because I was not able to take the first plane."

Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."

Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"

Cons: "Flight was delayed and i have to miss my connecting flight."

Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"

Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."

Cons: "The self check in kiosk in PHL The man working on 6/5/17 priority- First class was a total jerk. He sent me to a different desk, despite my having upgraded to 1st Class, and all his kiosk computer check in stations were EMPTY."

Pros: "This was probably one of the best flights I've had. Attentive flight attendants and the seats were very comfortable. I would definitely fly again."

Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."

Pros: "Probably just about the only domestic flight where you still get food in steerage."

Cons: "Not social distanced full flight"

Cons: "Better snacks ...maybe nuts"

Pros: "Flight was packed in like sardines. Seat was uncomfortable"
Cons: "Have passengers sir at every other seat."

Pros: "Seating allowed for social distancing and wasn't full. Crew was great."

Pros: "Great nonstop, friendly crew"

Pros: "Food was great"

Pros: "The middle seat was vacant which is good."
Cons: "At the moment I feel that every establishment that’s out serving people are doing the best they can in this covid situation."

Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."

Cons: "When I made the initial booking/seating, United was not allowing the middle seat within the row. Needless to say, the plane was packed. Not one empty seat. Disappointing!"

Pros: "The crew was friendly and helpful."
Cons: "We were told at the gate that we would be able to purchase food on the plane, but it wasn’t the case."

Cons: "Poor customer service"

Cons: "They over sold the flight. Also they had numerous passengers on the flight that were not wearing/using a mask"

Pros: "Updated plane. Seats were nice. Flight landed ahead of schedule"
Cons: "The new controls built into the armrests are HORRIBLE! You accidentally hit a button constantly because ITS AN ARM REST! Get the engineers building something to cover it up. We landed early and I was so excited to get a jump home. I then waited for 35 mins for my bags to appear on the conveyor AFTER walking all the way to the baggage claim from the gate. I arrived home later than I expected.....This is not the first time that the United baggage was so slow. This needs to be an improvement area."

Pros: "the flight attendants were a breath of fresh air. truly great client service, genuinely friendly. every person working at the airport that i encountered on my way to my flight was rude, disassociated, and honestly seemed to enjoy being petty while at their job. the moment i arrived onto the plane, the male flight attendant that greeted me was so kind, made sure i was okay, and was a source of much needed sincerety during the entire experience, as were the rest of the crew. thank you thank you."

Pros: "Ease of getting on the plane"
Cons: "Premier Access was useless; WiFi didn’t work for the first half of the flight making people spend money on no service.; free food offerings were the worst I ever had, but never got charged for my wine; AC was non existent; crew did the best they could with what they had. All crew took their break at the same time, should consider staggering breaks; IAH terminal had to long of a q for passenger pick up. The cars moved extremely slow as well. Need to try and improve this part of the process, if possible."

Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."

Pros: "There was nothing I liked about this flight."
Cons: "No verbal announcements during boarding meant this flight had a very chaotic beginning. I cannot believe how tight the seats are on United's planes, and I am not a terribly large person. Airlines that still charge passengers for in-flight entertainment deserve a special sort of hatred that they receive, and United is the worst for this. Charging for wifi and movies is straight out of the year 2000, and that's squarely where United is. If JetBlue can offer free wifi, complementary movies and TV, snacks that are not stale, and an extra inch of legroom so can United. I hate this airline."

Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"

Cons: "It was HORRIBLE. They had to book us on another flight to Houston and then to Dallas because there were no more direct flights. We arrived at the check in counter at 10 AM. Flight left at 10:40. We were only 5 minutes late for the cutoff after a 15 hour flight with delays that were NOT our fault but were the fault of the airline itself. Our seats were terrible going back and they did not even offer us any kind of voucher to help with the added time and stress of having to wait for another flight and take an extra one."

Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."

Cons: "The “entertainment” system was more like a “frustration” system. The wi-fi was painfully slow. I had to use a different browser. Then download software. Then close a separate browser. Then download more software. At each step, I would scroll through an entire list of movies (painstakingly slowly) to get to the one I wanted, only to find that I needed to do yet another slow process before I could proceed. Finally, after 30 minutes of effort, I was watching my movie! And then 10 minutes into it, it cut off and I could not re-open it. Thanks for wasting my time and killing my soul with this “entertainment.”"

Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."

Pros: "Reached SFO safely. Thank God!"
Cons: "Awfully rude and uncaring cabin crew. Especially a guy named Eric. Bumped my shoulder with service cart when Zi was sleeping. Ignored me when I tried to catch his attention several times. Didn’t care a damn about offering a vegetarian meal/snack. Both times only available meal was non vegetarian. Normally the crew tries to accommodate and offer some options. But Eric said this was it...take it or leave it. Just so rude and uncaring. No entertainment in head rest in front. Internet was extremely spotty and the charging station would stop after some time automatically :("

Cons: "The gate changed, the United App did not update and we did not look at the flight status board upon arrival as we were relying on the United App. Ran all the way to the 'old' gate (90) only to realize b/c we heard something over the loudspeaker about a flight to Portland at Gate 60 (we had just landed from IAD right near that gate). Looked at the board and realized the gate had changed, had to run all the way back to the other gate and it wasn't boarding yet. When I mentioned all this to the gate agent, she told me i should have checked the board & refreshed my app...i refreshed my App 6 times and it still didn't update - i'm not an idiot but she made me feel like one. She had no sympathy and was not nice or helpful. When we got on the flight, realized it was empty and we were sitting WAY in the back when there were plenty of open seats, so we moved up thank God!"

Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."

Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."

Pros: "Nothing. Absolutely nothing."
Cons: "First, our flight UA 194 was redirected back to SFO after 2 hrs of flight due to problem with weather sensor device or something of flight. Then we were cheated and provided with Economy class seat from FRA to MAA for the next day. We paid for full Business from SFO to India but our connecting flight was changed to Economy seat. Very very very poor and fraud technique from United crew. We are very sad about this and we will never ever take United or Lufthansa again. Never ever + we will request all our relatives to abandon these kind of cheaters."

Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"

Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"

Cons: "When I landed in San Francisco, my ticket did not have a gate number on it. My layover was only 55 minutes long so I knew I needed to get straight to my gate. I looked at the screen of departures. The screen said Eugene was at gate 72. I rushed to gate 72 to find that on display screen for gate 72, it said boarding for passengers to Orange County. I then walked to information. The gentleman at information wrote down that my gate was gate 67. I hurried to gate 67 (with only 15 minutes until boarding for my flight began). At gate 67 I asked a United Airlines worker if I was at the correct gate. He said no, my gate was 72. I explained to him I was just there. He was very rude and said if I did not want to believe him, that's fine. I said no, I believe you, I just want to be certain I am going to the correct place as I should be boarding very soon. I started running back to gate 72. On my way I stopped at the United Airlines customer service desk and encountered yet another rude United Airlines associate named Irada. She told me I needed to wait my turn in line and could not help me, even though I needed to be boarding soon. I ran back to gate 72 and the board said Eugene. I asked a pilot who was sitting down on break about the reasoning behind the boards and he helped me. A pilot whose job is not at all in customer service was the one who helped while those with the job in customer service were rude. I was very exhausted and upset with the confusion and noone willing to help. I do not believe I will be flying with United anymore if associates who are supposed to be helpful are not."

Pros: "We toured the Boeing plant in Everett (Seatle.) I wish I had bought a T-shirt I saw in the gift shop. It read, "If it ain't Boeing, I ain't going.""
Cons: "Except in the row right behind 1st Class, the seats are kinda crammed (in.) On a commercial on one flight, during the spiel about safety, the movie screen showed about 5 or 6 cabin attendants putting up their trays in prep for landing. Tey all leaned forward as far as they could to reach their trays. I looked around. I could reach my tray with my arms at my sides. If the actual airplane had had it'w seats spaced apart as in the movie, the plane would have been fully loaded with some 35 passengers. I forgot what airline it was, maybe yours?"

Pros: "Nothing"
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."

Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"

Cons: "Arrived in SFO late due to delay from SBP on flight 5022. Rushed to the gate for flight 5992 which was scheduled to board at 2:00 and depart at 2:25. Arrived at the gate at 2:12 with 4 other passengers, 3 of which came from flight 5022. Found the door to the jetway closed and no airline employee to be seen. One fellow passenger ran to a neighboring gate to ask an employee for help and was told they could not help us. Another passenger called united customer service and was put on hold. At 2:23 the united employee emerged from the jetway and told us that we had gotten there too late. When we told the employee that all 5 passengers had been waiting at the gate for ever 10 minutes, the employee argued, insisted that we were lying. This was not only extremely unprofessional but also added insult to injury after we had missed this flight due to fault 100% on united's shoulders and none of our own. I am completely baffled how an employee could not wait just a few minutes when you have 5 passengers rushing in late. The employee could have looked in the system and seen that we were already on the ground and coming from a near by gate. I was rebooked on flight 1889 at a later time. After boarding 1889 a maintenance issue was detected requiring all passengers to deplane. It is beyond me why this issue was not discovered until after the flight had been boarded, when at that time the plane had been sitting at the gate for over two hours. After being delayed over an hour we were on our way to Austin. Ultimately I arrived in Austin 5 hours after my original arrival time due to the incompetence of united airlines. I was disappointed by the lack of professionalism and compassion by united employees throughout the ordeal."

Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."

Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."

Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."

Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."

Pros: "Our names are Steve and Jan Hovde if you have any other questions about our flight concerns. We can be reached by phone at 360-332-8414. We did not call FAA, but still very much a concern. We have flown United other times and many other airlines and many Boeing 737's...we noticed other passengers looking at each other because of the clunking and growling sounds."
Cons: "most important I vowed I would try and call FAA about safety concerns with the plane. Mechanical noises prior to take off , during flight(right fan whine) - could hear it when started engines in SF., Some loud clunking at take off bringing in landing wheels and again letting down for landing in Seattle. When plane came to stop at the gate, again some noises we have never heard before on 737's. Please check out that plane more closely. Part of our concern is that Pilot mentioned before take off that they had problems with scheduled 737 and they needed extra time to locate another 737 that could be used(Why our take off was rescheduled twice and different gate)......it seemed that one that had been mothballed may have been brought out to use......We did mention some of this tactfully to stewardess' standing near exit when we got off the plane(She seemed surprised and wondered what we were talking about. We were so thankful we made it. We just figured that flight crew would be tracking these odd noises and pass along to captain if he couldn't hear."

Pros: "The flight made the best out of what they had to work with. They got me to my destination."
Cons: "I paid $200 extra to get upgrade my seat but it was far from an upgrade. I my seat was next to the bathroom. People were constantly coming and out as well as stepping on my feet while they stood and stretched so I never had any actually "extra leg room". I didn't get any sleep from the bathroom lights contasntly shining in my face. The entertainment was horrible there were no tv screens expect for the small ones going down the aisle. Felt like I was on a flight from when I was 10. When we made it to our destination baggage claim was a mess and our carsoul kept changing. None of the passengers or employees knew what was going on. It was a mess."

Cons: "We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day. We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off. We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport. We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse. There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it."

Cons: "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers. But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service."

Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."

Cons: "Bought the ticket with Brussels, but it was operated by United. Late departure. When we boarded, we found that United had booked another person in my assigned seat! Had to stand in the aisle for nearly 10 minutes while attendant found another seat for us, farther back in the plane and in the center section. Absolutely no legroom and the food was hardly edible. Every few years I fly United in the hope that they'll have gotten better, but it just never seems to happen. Still can not recommend this airline."

Pros: "There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again."
Cons: "Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board. The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change. This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor. I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again."

Pros: "The crew was wonderful. We accidentally left our Camera on the plane and didn't realize it until we got to our hotel. They had found it and returned it directly to our hotel. They saved our honeymoon."
Cons: "We had checked in early and selected seats together because this trip was our honeymoon. We or an alert saying our plane was changed as well as our seats and we were seated on OPPOSITE SIDES of the plane. We were then charged over $200 in order to sit next to each other. I even called United directly and they said there was nothing they could do. That's pretty inexcusable and ridiculous. If the customer service representatives are not Empowered enough to rectify such an egregious inconvenience, then why do they exist?"

Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."

Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."

Cons: "This is an international flight from San Francisco to Manila. Because United has a policy of "meals for purchase" on domestic flights, the Sfo-Hnl and Hnl-Guam legs did not serve meals. Only the Guam-Mnl portion had dinner. The planes on each leg were cramped and old. Seats were old. No in-flight entertainment unless you rented a tablet. The fare cost around $720 which was not really a bargain since other international airlines like China Airlines and Ana were offering fares in the same ballpark fare. I made a mistake booking this flight and by the time I realized it, it was too late. I will never fly UA on international flights if there are other options. Asian airlines have newer planes with more legroom; customer service is better;and in flight entertainment and food offered. I intend to post a blog on travel sites "buyer beware.""

Pros: "Crew was fantastic, went above and beyond to ensure my comfort and satisfaction with every aspect of my flight."
Cons: "My vehicle keys were removed from my checked luggage requiring to pay extensively to have a locksmith come to the airport the next day to create new keys. I slept in the parking lot due to the fact the locksmith could only open the doors and could not cut new electronic keys until morning. I am extremely enraged over this incident. I know the keys were contained in this article due to the fact that the Keychain was left on top, without keys. I could not imagine why someone would remove these keys from my Keychain that holds only those keys. I would like to hear your openion on the matter. Thanks, Alexander Kruse"