The stewardess are very nice and pleasant, Someone onboard had a medical attention, and they attended that person non-stop all throughout the flight, and yet, did not forget to serve and help other passengers.
The Alaska Airlines app made it very difficult to find my boarding pass. It was very frustrating to use! The flight itself was flawless.
The flight was excellent and very friendly and helpful staff. Will travel again and recommend to friends. Thank you
Did not have In flight service on my round trip due to turbulence. I did not partake in In flight entertainment. Flight descending into LAX was very turbulent. It would have been nice if the pilot communicated with us during that rough descent into LAX to ease the minds of some of us more nervous flyers.
They canceled my flight with only a couple hours before checking in at the airport and offered no alternatives to get home.
I had entered my TSA pre number when I bought the ticket but TSA pre was not on my boarding pass. I went to find an agent at check in and there was only one agent one duty for first class and a line of people waiting for check in/baggage with no agent manning that area.
Comfort level was below par. Food selection was non-existent. Paying $35 for 1st bag is never appreciated. I will not fly them again. I am actually trying to change my return flight.
The flight attendants were excellent and I was in the back of the plane. Much much better than recent JetBlue experiences on that route and better than Delta on that route.
I’m not sure there is anything that can be improved, even the cost was fantastic.
Poor. They should have given me a row with more room and instead they put me in a middle seat with two strangers next to me
The flight crew where really good. Better then the crew from BNE to SFO
Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal
left on time, reasonable boarding process arrived early luggage came out quickly
Some flight attendants were great others were cranky. Seats were very tight and sitting on an aisle was very hard as the carts and people walking constantly bumped shoulder and arm.
Pushed back only to get deplaned due to a tire damaged by ground crew. They did at least go pretty fast. The bathrooms should be banned under the Geneva convention. No room to even sit straight on the toilet. The under-seat entertainment units block what little leg room there is.
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
from SFO-> FRA flight, AVML meal was significantly less compared to regular meal, especially no Desert, no Bread, no sides.
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Not pleasant trip cross country when the entertainment and WiFi system not working. No entertainment for entirety of route. Staff was rather nonchalant in that they dismissed the problem due to age of plane. It would have been nice to know this up front so I could have come prepared to read or download movies before boarding Coincidentally or not, there was a similar issue with the entertainment system on my previous flight I took on my fist leg of the trip. There are no seat TVs, so you must rely on the app when it works. United can do better. Also, what use it it to pay for boarding group 2 when half of the passengers are in the same line as you?
Flight was good, crew was excellent. No complaints at all
Delayed 3 times in a row for 4 hours total. Incrementally pushing back the flight claiming gate delays but they eventually changed the actual plane, due to technical issues. This strategy to avoid compensation to passengers is unprofessional.
The delays were never ending and we were never properly informed as to why. 1st and 2nd delay were handled well, but by the time we received our 7th delay, and then subsequently asked to willingly get bumped, it turned into one of the worst flying situations of my life. I didn’t get home until 2am which is roughly 5 hours later than originally planned.
Flight was 4 hours late. Landed at almost 1am instead of 9pm. No explanation given. The new seat configuration is the absolute worst. Uncomfortable seats, unreasonably warm. In flight "entertainment" is just wifi. We're expected to use our own streaming services. Terrible, terrible flight.
They lost my bag. Hopefully it will be here tomorrow.
Very short flight. No food or entertainment required. Nice crew. Flight left late.
Took 3 hours to check in and drop off our suitcases. Half of the passengers were still in line by boarding time. The computer systems and staff were very slow. Staff were also disorganized and kept allowing later flights to skip lines. Suitcases were piling on that several other passengers didn't get their suitcases. Then, we were sitting in the plane for 2 hours and were told that the flight was overbooked. We missed our connecting flight and had to fly the following day but with a stop over. Good thing ONE WestJet customer rep was pleasant and actually knew how to do her job when we wanted to rebook to a direct flight. Thank you to Kim at Toronto airport. Terrible experience at PUJ. Won't go back to Dominican Republic.
The trip from LAX to Calgary was aboard a 737-700, which is more than twenty years old. Service was fine, and the food was good, but there was no inflight entertainment, and no WiFi. The flight from Calgary to Vancouver was also delayed more than an hour, due to congestion on the Calgary tarmac. And no food service, but there was in-flight WiFi which made a big difference.
Got home 30 min earlier than anticipated. A welcome result when you're tired from a long day of travel. Customs and bags were quick and we were home in no time.
Not sure what happened, but for some reason we had to sit on the plane for an extra 10 minutes once we arrived in Abbotsford. Obviously, it was an engine issue.
The flight from SFO to YVR was delayed and my bag did not make it to my next flight from YVR to SYD. It took almost 3 days after I landed to get my bag and when I got it, it was filled with dust
All attendents were very efficient, pleasant and happy. Everything went smoothly. The seats could have been wider. There could have been more free food instead of just one small bar.
Board from the back of the plane to the front - it just makes sense. Try it.
My bag was sent to lost and found. It was taken out of the plane without asking passengers if the bag owner is in the plane. I had valuables in my bag. I am very disappointed at this behaviour
The flight was great. I like it when airline capitalism give you information. For someone with flight jitters it really helps. And this captain was very cheery and reassuring. I had trouble understanding the head flight attendant because she spoke very fast. But overall staff were very helpful and kind.
They rescheduled me and I had no issues with the new flight
No paper towels in bathroom. Aisle seat difficult to get out of Other than those, excellent service
Both flights are delayed so I rate the whole experience as mediocre.
Well managed flight comfortable. Wish they had back of seat screens
Bad experience boarding and flight got delayed didn’t make it to my next flight
