Pros: "The flight was smooth and on time. The crew members were very nice and helpful"
Cons: "JetBlue is the best"
Pros: "The entertainment was beyond amazing and made the flight so much more enjoyable. I actually was disappointed we landed so soon."
Cons: "Nothing. Everything was perfect and I would fly jetblue again."
Pros: "The flight was more or less on time."
Cons: "Power outlets at seat and a more responsive entertainment system. A bit more friendliness in the service"
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Cons: "My luggage was torn and half of my stuff is missing from my bag"
Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Customer service."
Cons: "1. Getting checked-in and a seat assignment, with my initial check-in with Iceland Air. 2. Getting a seat assignment before I arrived at the departure gate. 3. Having a Jet Blue employee at the baggage re-check counter."
Pros: "Boarding was smooth and on time, offer to check baggage, plenty of overhead space, spacious cabin for coach, variety of complentary drink and snack options, friendly and helpful staff. No long waits to taxi or arrive to gate."
Cons: "Wish we had TV/ movie function on Northbound flight, had it on Southbound flight."
Cons: "Checking in to the connection flight was horrible. The initial flight was delayed. Once we landed in Florida, customs was apparently backed up so far that we could not leave the plane. It ended up causing us to miss the flight. Jet Blue did provide a hotel and food voucher for the night."
Pros: "Not much"
Cons: "Same as above"
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Cons: "Took an extra 45 to deboard"
Pros: "Everything was good. Much better than some of your competitors. Good crew. Captain came on and talked to all the passengers. Thumbs up for that. Boarded on time, took off in time, landed a little early. I can’t complain."
Cons: "Some of the passengers. Can’t help that..."
Pros: "Jet Blue was fantastic. Every seat on the plane was the equivelant of Delta Comfort + without the hefty upgrade!"
Pros: "I liked the snack options and that the drinks were full size."
Cons: "I did not like how tiny the screen was. I paid extra to sit in the extra leg room option, but when I went to sit down the screen was disappointingly different than the others. I wish I would have known this before purchasing."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "The crew was excellent! Helpful and friendly.:)"
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from FLL to Atlanta"
Pros: "The food was very good they had flat screen TVs by every seat brand new plane!"
Cons: "The crew weren’t amazing"
Pros: "Seats were spacious."
Cons: "Looked like plane had not been cleaned for a while. TV screens were filthy. Stewardesses were not the friendliest. Seemed annoyed to be attending to the passengers."
Pros: "The service was great and the departure time was close to exact."
Pros: "Easy self check-in at BOS airport with self-service kiosks and bag drop with no lines."
Cons: "Flight was delayed but JetBlue did not make any announcement or give updates, reasons, or targets. Lots of sitting around with no information at all. Very frustrating!"
Pros: "The smooth flight and landing."
Pros: "I was so comfortable and love the free movies!"
Pros: "Flight was fine, crew very nice and attentive."
Cons: "Baggage was said to be coming but then flight went off marquee after 30 minute wait. Ticket agent said “we had two planes come in at once so...sometimes marquee drops off after time. Really? That’s your excuse? Delta lands hundreds a day and luggage doesn’t take 45 min to arrive. Sorry I gate checked. Please Tighten that up Jet Blue! and send an agent to provide an update rather that leave people wondering what happens when their flight # goes away and no luggage. Pitiful."
Pros: "Jetblue service, cranberry juice and snacks (tried a different one this time - vegetable crispies)"
Cons: "No chocolates (at least couldn't see it in the offering )"
Pros: "Love the ample legroom in coach seating, and that I don’t feel like one of gazillion sardines in a can. Snack selection is awesome and free: ) Flight attendants were courteous Check-in staff at the departure gate was friendly and even shared a quip of humor!"
Pros: "Everyone was really nice ..."
Pros: "Very comfortable seats and legroom for economy. Pilot and crew were very friendly and helpful. Snacks are slightly better than the norm."
Pros: "one of the crew was excellent - he was friendly and helpful."
Cons: "the small non-interactive video screens"
Pros: "Jet Blue had the best price for my destination. Boarding went well. The seats were comfortable and the entertainment (tv movies, music) was good. The crew was friendly and helpful. And the pilot did a smooth landing."
Cons: "Had to use a kiosk after doing a mobile check in. The kiosk the kiosk malfunctioned and I had to go to a kiosk assistant ( a real person). There were a lot of travelers in line to get assistance after using the computer kiosk. That didn’t save any time."
Cons: "Bad, bad and the worst"
Pros: "Absolutely nothing"
Cons: "The flight was delayed over 2 hours. The pilot wasn’t there to fly the plane. No delay notice was given until after boarding time. AC on the plane didn’t work. This just to name a few things"
Cons: "Delayed departure after a long layover"
Pros: "I flew JetBlue to and from Costa Rica, which included two connecting flights. All four of my flights boarded, took off and landed on time and in at least one instance, early! The staff are always great, free drinks and snacks, plus personal entertainment for all. One of my planes was brand spanking new - it was gorgeous and oh so comfy! I hope I only have to fly JetBlue going forward!"
Pros: "All the staff members were very friendly and helful. The seating was very comfortable with lots of leg rom. Both flights were on-time and the in-flight service was very good!"
Pros: "We got there"
Cons: "Late departure Old seat back system Broken tray table"
Pros: "Stuck thirty minutes and counting. Landed. No gate"
Pros: "Choice of healthy snacks, not run of the mill pretzel and peanut."
Pros: "The ticket agent was extremely courteous and helpful. She did her best to get our party of six seats near one another. She even came and found me several minutes after I left her station to hand deliver boarding passes to me."
Cons: "The on-line checkin process was miserable. I spent over an hour and a half attempting to checkin. I received numerous "invalid document" errors. I was unable to check in all members of my party at the same time. I was unable to check in any of the minors in my party due to the fact that I could not check in more than one person at a time."
Pros: "Smooth flight on time and great staff!"
Cons: "All good!"
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Pros: "Convenient flight times and prices"
Cons: "The cabin was overly warm and a little cramped"
Cons: "My tv did not work."
Pros: "JetBlue always provides quality service and is a consistent product."
Pros: "Window seating"
Cons: "More leg room without the cost"
Pros: "I didn’t die."
Cons: "Frontier is awful."
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Pros: "Boarding was fairly quick"
Cons: "Before boarding mention that passengers have to go to their assigned seat."
Pros: "Seat - non-adjustable. Hard but survivable for 3 hours. A320 equip"
Cons: "Time of day was not good - but you can't control THAT. Roudy passengers (group of 3 men in 20's) behind us - musta be (legal in Colorado) 'chemically enhanced' - uncomfortably LOUD."
Pros: "As our pilot said: today we defying the laws of gravity Frontier continues to deliver quality at exceptional value. Well prepared crew, on time departure and early arrival. What else can you ask for?! The flight included a short recognition of all service members, veterans, police and firefighters on board - one more reason to fly Frontier"
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Flight landed 1 hr early. We were out of plane in 20 minutes"
Cons: "Check-in luggage is expensive"
Pros: "Nothing as far as the airlines goes"
Cons: "The seats, the ac, costumer service, website, staff, cost,"
Pros: "Excellent, efficient boarding process. We left on time even though the inbound flight arrived late. Friendly and efficient crew. We are arrived on time. The aircraft appeared to be new, and the interior was very clean."
Cons: "I paid for the "perks" which allowed a checked bag, a carry on, and a more desirable seat (assigned in advance). Despite buying a seat with additional legroom in the front of the cabin, the seat on the airbus 319 was uncomfortable. The seat is narrow and has little cushioning and back support. In addition, the cabin was uncomfortably warm for the first half of the flight. I was among the first to board, but I was asked to put my back pack in the overhead compartment 2 rows behind my seat (again, I had paid to have a carry on item). This is a problem when deplaning, as everyone immediately takes up the aisle and there is no way to go back to retrieve the item until most of the other passengers have left the plane. The food/beverage service is for purchase only. The only complimentary service is a cup of water. There is no entertainment system, and little room for a laptop or even an ipad if the person in front of you reclines the seat."
Pros: "cheapest flight I could find. The flight attendants were very nice."
Cons: "seats were very uncomfortable because they were basically plastic and they didn't fold back. very little space for my knees."
Cons: "Checking in the luggage took a while. No agents until two hours before the departure time."
Pros: "Smooth and on time"
Cons: "Airplane was too tight with seating. I had 2 very large people next to me who spilled into my seat. Very uncomfortable situation"
Pros: "Clean planes, friendly crew, speedy boarding. Great price"
Cons: "Cramped seating, small drop tray, no clear regulation for the carry on bag size and amount. I paid for a checked bag and carried one to be placed under seat just seemed people where stowing bags everywhere."
Cons: "The seats were paper thin. Luckily I didn't pay for mine but I feel bad for the people who actually paid to sit in the seat of their choice it's definitely not worth it."
Cons: "It was wasteful and greedy. They just wanted money when the flight wasn't cheap to begin with. I felt like they were taking advantage."
Cons: "customer service , pricing, overall will never use this airplanes again."
Pros: "They charge different fee on luggage I pay$ 85 this is a rip off"
Pros: "The price was great! So thankful to get to see me Son in Denver for $100 round trip."
Cons: "We landed in Atlanta around 10:40 and sat on the Tarmac for 45-50 min. The pilot said we would be getting a gate in 10 min and that was not even close to true. I am sure there are rules about using using other gates. But I don't understand how we have to sit on the tarmac for almost and hour. It was just frustrating."
Pros: "The price of my flight was the cheapest when I bought it; which is why I bought it. The flight was on time and I had minimal wait time at the carousel."
Cons: "That you literally get nickle and dimed for EVERYTHING. It's literally like taking a greyhound bus in the air. And even then I bet the seats on a Greyhound bus recline."
Pros: "Not a thing"
Cons: "I understand weather delays, but the frontier personnel had absolutely no idea what was going on. The personnel that were aware weren't telling anybody anything. I watched my flight say on time and then our time passed and then was deleted from the que on the board. No one informed us what was going on. We were moved to three different gates. The employees of this airline need to be retrained immediately. If i were the CEO I would close immediately and focus on training, customer service and communication. I will never fly this airline again and I will advise every single person I know to fly a different airline."
Cons: "My family and I missed the flight because of a man fell and killed himself on the same train we were taking. We were held at the station under the tunnel for 2 hours and it made the local news. I called Frontier and tried to explain the situation to Gary the manager and hoping that he could help me with a credit so I can fly Frontier again the following week but he said that he couldn't help me at all! That's a guaranteed of the worst customer service and zero non-returnable customer!"
Pros: "The plane was boarded and took off on time."
Cons: "Every detail associated with a flight on Frontier incurs an additional cost: checked bags, carry-on bags, getting a seat on the plane (really, your ticket purchase doesn't get you a seat), food (including snacks), beverages (including sodas or juice). Also, there was no option for entertainment. On my plane there was dog hair all around the three seat block, because the crew didn't have a vacuum cleaner available to them to clean up from the service dog on the previous flight."
Pros: "Getting off the airplane."
Cons: "Everything else. The gate agents in Atlanta were nice. But the flight was delayed on the way out due to maintenance - Frontier contracts out their maintenance - so then we switched to a different plane. I was more than an hour late to my meeting in New York. Even The flight attendants were rude - they wouldn't even give me a cup of water after I had run to a different terminal and back trying to catch a different flight out. The flight back was even worse. Again, we were delayed. And the flight attendants were rude. I've flown probably around 200 flights in my life. These two flights were without a doubt the worst experience I've ever had."
Pros: "Cheaper prices. Boarding was easy. If you are looking for a cheap, quick flight, this is your way to go. Just be prepared for the smaller fees that add up to make your flight not be as cheap as you thought it was going to be."
Cons: "Drinks and snacks (like peanuts and pretzels, sodas and juices) were not provided without a fee. Seats did not recline unless you paid more for them. By the time you add in the baggage cost, the money for drinks/snacks, and include reclined seating, you could just go ahead and fly one of the more expensive airlines and be more accommodated. The pricing would probably work out to be the same."
Cons: "That the flight was over an hour late. Everything else was good."
Pros: "It was cheapest."
Cons: "Seats are rock hard and jammed together. No complimentary food or drink, except water. Flight attendants were sub-par. Bathrooms less than pristine."
Pros: "Price of the ticket was cheaper than others, but the airlines charge ala carte for everything after the ticket. (Seat, bag, beverages). After all the fees you end up paying the same price for a major airline."
Cons: "Cheap ticket"
Pros: "I appreciated the email about the flight being delayed I wish I knew to look for it."
Cons: "I could see paying extra for upgraded seats but every seat was an upgrade that came with a slight additional charge"
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Pros: "I like that I finally returned home finally the following day, however, I had to purchase a rental car and hotel an additional day for my inconvenience."
Cons: "During boarding on the original day of return back to Atlanta, the rep that was boarding the passengers closed the gate earlier than 10 mins so before I could return from the restroom she closed it. I was within the 10 min timeframe because I returned back to the gate at 5:34 am and the flight was scheduled to depart at 5:45 am. The plane/crew/passengers were still sitting at the gate so it was an inconvenience."
Cons: "Only allowed a personal item. They literally charge you for everything. Early check in and you have to pay for your seat if you want a guaranteed seat next to the people you're traveling with."
Pros: "Liked that it was cheap and that it got me to my destination."
Cons: "The flight was significantly late (both of my Frontier flights were), the seats had no padding, the tray-tables were half-sized so that you couldn't put a laptop on them. I would not recommend Frontier to anyone unless they absolutely cannot afford another airline. There are affordable airlines that do cheap flights well. This is not one of them."
Cons: "Carry on bag charge is WAY too costly . space is there, no more work for Frontier employees. I paid $35 going and $40 returning for my bag. Also, purchasing your seat, maybe it should be first come first serve."
Pros: "flight was really good. price was excellent. crew was nice. I had a wheel chair and they were very helpful."
Cons: "seats aren't very comfortable. 3 hr delay (not frontiers fault) seats don't recline. don't mind paying for food but VERY pricey."
Pros: "That I arrived home safely."
Cons: "You have to pay for a carry on, no complimentary snacks, flight was delayed an hour"
Pros: "The only thing I liked is that I was on a nonstop flight"
Cons: "The seating was small, couldn't even recline my chair, charged for snacks and beverages except water and the flight attendants were extremely rude."
Pros: "The crew was helpful when I didn't feel well. Helped with a plan if I needed one."
Cons: "There was nothing to not like. I think a small beverage should still be free but all in all I would use this group again."
Pros: "I didn't like anything"
Cons: "The floor was dirty, the seats were uncomfortable, you have to pay for a carryon bag, and pay to select your seats."
Pros: "The three hour flight from Denver was very pleasant. The Flight attendants were there when you wanted them, and leaving you alone otherwise. The plane itself rode nicely, and the crew gave us just the right amount of information. The expediency with which they loaded the plane was excellent."
Cons: "On every plane, if you fly coach, the seating is terrible, that's just a given. The Frontier flight from Denver to Atlanta is your typical move-people flight, there's not a lot of frills or extras, but that was what I was there for... The lack of first class doesn't bother me, but might if someone cared for that sort of thing. The seats don't recline...again, if that bothers you."
Pros: "We had great flight attendants!"
Cons: "No major issues. Seats wouldn't recline, no snacks but I understood that this was a budget airplane."
Cons: "Delayed over two hours leaving. When arrived sat on Tarmac for over half hour. Essentially they lied about the reason for the delay. Not timely at all I'm not sure will fly them again."
Cons: "I arrived at the airport 2.5 hours before my flight. The flight was delayed by two hours when I checked my bag. And then kept pushing more and more because they were mechanical problems with a plane in Denver. When I was about to push to the 6.5 hour mark ( which I learned via email) it made my arrival time so late in Atlanta but it did not make sense to make the trip. I spoke with someone on the phone from front tier and then a person at the gate. They told me I would be refunded all fees and also receive future travel vouchers. Imagine my surprise today when I saw that I had been charged a $99 cancellation fee."
Cons: "This is the first airline where I experienced making a payment for my seat & where it was cheaper to check my luggage. A addition $96 had to be spent. NEVER AGAIN"
Pros: "i arrived almost 40 minutes early than the stated arrival time...unfortunately my ride was not there based on the flight's posted arrival time"
Cons: "no participation in tsa pre check. was not aware ahead of flight, otherwise would not have used airline. no complimentary drinks. boarding was 20 minutes early, another inconvenience as a result of having to go through security check. will not use airline again."
Cons: "Plane was very late, Pilot did not show, red eye flight became a true overnighter, took baggage forever to get to carousel. Actual flight was ok, too many added fees."
Pros: "I liked that I got a window seat."
Cons: "Paying for a small carry on bag."
Cons: "Had to sit on the runway for almost 2 hrs because the gate was not clear. Had to wait for almost an extra hour for checked bags at baggage claim."
Cons: "Flimsy seats..hurt your butt Tray is smaller ttan notebook No leg room at all....i am 5'5 Charge you up to 45.00 for for a carry-on. Charge you 1.99 for can soda or juice Charge you for water Charge for snacks Charge you extra to sit in the exit seats Flight was late Alanta airport train shuts down at 1 am....had to walk from gate E all the way out. Flight attendants were snippy and rude to others Ask to speak to manager and denied NEVER AGAIN"
Cons: "On time, better service."
Cons: "Gate agent was rude during randomly approaching me to ask about bags. Feel free to contact me for more details regarding this interaction. Upon landing, our gate was occupied and somehow an additional plane was being given access to the soon-to-be vacant gate before us. Flight steward was funny and tactful with dealing with a customer's complaint about idling engine noise as we waited on our gate, but I could definitely sense the tension between the two, and the nonexistent desire of the stew to deescalate the situation, but rather, antagonize the guest a bit in reprimanding him for his complaint."
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Cons: "Crew was not helpful rude and disengaging"
Pros: "on time landing and departure"
Cons: "leg room"
Pros: "Crew was friendly"
Cons: "Flight was delayed by 5 hours, and all we got were biscoff cookies"
Pros: "The staff was wonderful, and hilarious! Shout out to Scott from flight 338! He made everyone on the plane laugh. Also the staff at check in gave me an emergency exit seat so I had plenty of room!"
Pros: "AVOID THIS AIRLINE AT A COST. AFTER EVERYTHING YOU HAVE TO PAY FOR YOU ONLY SAVE ABOUT 100 BUCKS SO FLY DELTA"
Cons: "EVERYTHING. EMPLOYEE WAS RUDE TO MY WIFE IN LINE AT ATLANTA AIRPORT."
Pros: "Friendly crew, comfortable seat, no delays..... great!"
Pros: "The flight attendant are very nice all the time"
Cons: "The seats don't recline"
Pros: "Great crew. It was really cool that someone won a $5000 voucher. I wish it was me, he was only one row in front of me, but still an awesome thing for an airline to do."
Cons: "We were on the same plane from Seatac, WA to Detroit to Atlanta, to Orlando, so no longer than 15 minute layovers. This meant no time to eat at airports and no time to charge devices. Since there was no in flight movie and nowhere to plug in anything on the plane, my son was extremely bored and it was stressful for me to keep him busy for 10 hours! On top of that, there were no in flight snacks and the food was overpriced. Also, for some reason, we didn't have seat assignments. It would have been nice to know ahead of time where we were sitting and not have the added inconvenience of having to get it at the gate."
Pros: "I was assigned a seat that leaned back. Much better than the molded plastic seats on my trip to Boston."
Pros: "I liked the seating. I had enough space n sat very comfortable."
Cons: "Everything was fine"
Cons: "All the delays"
Pros: "I like that they were the only ones that had a nonstop flight to Atlanta."
Cons: "They wouldn't accept cash when I wanted to purchase water to drink, they don't offer courtesy water, no food unless you own a card, the seats are very uncomfortable!!!"
Cons: "Everything about this airline sucks"
Cons: "My chair was broken and freely reclined without pressing the button. This caused my chair to bounce whenever I changed seating positions. Probably not too safe. Flight was an hour late and included a 35 minute taxi once arriving at my destination."
Pros: "Staff is very nice and professional"
Cons: "Seats are not comfortable"
Pros: "No problems."
Cons: "No problems."
Pros: "Everything moved fast"
Pros: "The crew,flight attendants and staffs before boarding were all awesome"
Cons: "My friend and I were traveling and the departing flight was fine, but during our return flight her seat was given away. They moved her 3 times and instead of apologizing for the inconvenience, they just seemed very annoyed with her. It was not her mistake, she checked-in 24hrs prior, and they over booked the flight. The frustration should not have been directed towards her. Very disappointed in the outcome and attitudes of the attendants more so that a mistake was made. I do realize no one is perfect, but I work in retail and realize its all about how you recover from it."
Cons: "Three lanes for agents to check in. One lane had 2 agents then 3 agents. The middle lane had an extremely slow agent that was shared with the last line who had their own agent as well.. Middle lane was a catastrophe as a result. Took 40 minutes to check in with only 10 people ahead of me with 5 of them being one group. I mentioned the problem 3 times to an employee standing there viewing the lines getting longer and longer. She did nothing about getting the middle line some help. She made it worse by feeding another line to theslowmiddle agent. Spirit airlines does not need to reinvent the wheel. One line accessing all agents works!! It really does!!"
Pros: "The price."
Cons: "Everything else."
Pros: "They got our bags onto our connecting flight even though it was only 20 minutes between landing and takeoff."
Cons: "We had to pay the airport taxes separately and unexpectedly to leave Costa Rica. I know that Spirit wants to save us costs by not charging us for things we don't need but that cost isn't optional so it's just deceitful to not include it. The baggage check at the airport is also only open at a certain time so we had to wait an hour and a half in the baggage check line to wait for it to open and THEN it turns out we were accidentally in the express members line (which was unlabeled) and the spirit employees made us get to the back of the regular line which was huge at that point (note we were the first people at the counter before that happened. AN HOUR AND A HALF IN LINE before it opened, another HALF HOUR to get through the line when we had to get in back. THERE IS NO FOOD BEFORE THE SECURITY CHECK. When I was reserving/buying my seats the website gliched so I had to refresh and all the prices doubled!!!!! Note this is in a five minute window."
Pros: "Seat, front to rear, was roomie. I'm 6'4"
Cons: "55.00 Charge for carry on, is extremely steep."
Pros: "All fares went up"
Cons: "Boarding in last minute in rush. Fare is less On time 15 min delay start."
Pros: "On time"
Cons: "Luggage is extremely expensive!"
Cons: "My flight to Costa Rica was delayed over four hours due to a computer panel malfunction. Spirit "compensated" us passengers with a $50 certificate which was good only on another Spirit flight that you had to book within 60 days, and a meal voucher which only came after we had waited so long that we had eaten anyway. In my opinion, they wanted to appear as if they were trying to do something for us while actually giving us nothing of any practical value. My return flight to Fort Lauderdale was scheduled to depart at 12:30 PM. We arrived at the airport and waited over an hour in line to be told that the flight had been delayed until midnight due to a volcanic eruption. The only information they would give us was that we were supposed to come back at 9:30 PM to see if the flight would be departing. They did not offer us any amenities or any other options other than to sit in the airport for 12 hours and wait. At our own expense, my mother and I went and got a hotel room so we could at least be comfortable. We returned as instructed at 9:30 PM, and there were no Spirit airlines employees at the airport. They did not show up until 10:30 PM. We waited another hour in line, learned that our flight was delayed yet again, and basically sat in the terminal until we were finally allowed to board at 2 AM. Now I understand that a volcanic eruption is completely beyond anyone's control, however Spirit appeared to be the only airline operating out of this airport who could not figure out some sort of an alternative to accommodate its passengers. When we came back as instructed at 9:30 PM, we were the only passengers in the entire airport. Yes, the entire airport was empty except for us, and a few security personnel. And Spirit airlines did not even bother to show up until an hour later. Now, if this lengthy delay was really due to volcanic conditions, why did every other airline operating out of that airport figure out a solution? You would think that after such unpleasant experience, the airline would at least offer you some free snacks? Well, you would be wrong. They would not even offer us so much as a bag of peanuts or a cup of water for free. Let me also say that when my mother and I arrived at the hotel we had reserved so that we could wait more comfortably, we explained the situation to the girl at the check-in counter and she asked what airline we were flying. When we told her, she rolled her eyes and gave us a look that said "oh, them again!" According to her, this kind of thing happened twice a week on a regular basis I already had a very low opinion of spirit airlines because of their mercenary pricing tactics. They post a low fare to get you to buy a ticket with them, then they hit you with all kinds of ridiculous fees to make up the difference. For an airline ticket that was less than $400, we had to pay nearly $110 in extra baggage checking and seat selection fees. Then they switched our seats anyway."
Pros: "Flight was cheap (or so we thought: read the rest of the review), crew was awesome"
Cons: "Waited almost an hour in the "quick bag drop" line, nearly caused us to miss our flight. Also, 2 checked bags and one carry-on cost us $155 extra EACH WAY!!! Was not expecting that!!! Don't know any other airline that shoves it in you so deep, and by that time it was too late to do anything about it but pay their exorbitant fees. Could have flown Delta by the time we paid all the charges. Won't be flying Spirit again, felt quite bamboozled by this experience. If we had had another choice to get back home we would have used it!"
Pros: "I like the stripped down price. I read more about Spirit Airlines before I left and knew the rules, planned accordingly, and didn't have any problems. I would fly with them again. Because of who Spirit is, I wasn't able to give a 5 in all aspects of the survey. They aren't known for their food, comfort, entertainment, and awesome service. The price for my ticket is what mattered to me and I got just what I needed to make my trip just right!"
Cons: "It was cancelled 30 minutes before the flight and I lost money as I was forced to book another flight that was double priced."
Cons: "The experience was bad exept the crew. Everything possible went wrong apart from the plane arriving safely on the ground."
Cons: "Flight was delayed for two hours with no explanation and the boarding into the flight was too disorganized a very shameful experience"
Pros: "The person who did the announcements on the planes PA system needs to speak better English, not garbelled and more clearly, no matter what nationality they are. Staff not friendly. Most of all plane was extremely dirty and those boarding were giving the flight attendants bottles and garbage left by previous passengers. Boarded the plane at 4:30, they announced we would be leaving earlier than expected. At the same time I am getting notification thru flight tracker that we wouldn't be leaving until 5:30. Five minutes later they came on the pa to tell us we wouldn't be leaving until 5:30. Didn't leave until 6:20."
Cons: "See above. Can't believe it cost me $4 extra dollars just to have a seat and had a 2" plank to put my water bottle on that kept sliding off. No seat pocket to put my stuff in so I wouldn't have to keep reaching for my bag. Most of all, we made sure we adhered to the airlines rules of personal items and checkin bags. People were bringing on the plane larger bags than they were supposed to so obviously spirit isn't adhering to their baggage policy which cost me money in the end because I realistically didn't have to check my bag. Could have carried it on like everyone else."
Cons: "The website stressed me out about what I could pack and they didn't even check at the gate."
Cons: "Flight was cancelled."
Pros: "I was feeling well, and ended up throwing up with the increased turbulence. I had a feeling it was coming so I was proactive and asked for a trash bag. The flight attendant was very sympathetic and gave me ginger ale to settle my stomach (without me asking). It's the small things. I also did random sears and got lucky to get the upgraded seats both times !"
Cons: "The flight was delayed, undelayed and delayed again. They began to board the plane and didn't realize the pilot was not on board so we had to get off. I didn't have any carry-ons or checked luggage, but there prices as ridiculous for luggage."
Cons: "I didn't like not knowing before I got to the airport that it cost $55.00 to carry on a backpack. I saw a family of four whose mother was crying because they were not aware either. Their trip all of a sudden would cost them $55.00 x 4 carry on bags to total $210.00 for one way. This grand total of $420.00 wouldn't be such a big deal if they had been aware of it. So maybe make it more clear to your customers what exactly your selling and offering."
Pros: "On time flights, OK seating, friendly cabin attendants."
Cons: "Checking baggage was a long process. Cramped seating in coach."
Cons: "Delayed filthy plane with many hidden expenses. Rude service when I asked for a wet wipe to clean the seat"
Pros: "I liked everything"
Cons: "I didn't like that they charged for the foods when it's over a 100 people who paid . Least could give 1 free condiment"
Cons: "Delayed flight with no explanation on why we were delayed ! Never flying again .."
Pros: "Nothing, this is the first and last time I will ever ride this airline."
Cons: "Very disappointed in their service from the ticket counter to not offering water on flight. It was the worst service I have ever experienced. On my way to atlanta they charged me $50 for my one luggage and returning to new orleans they charged $65. I paid $40 on line and they charged $25 at the counter. The ticketing agents are very unprofessional."
Pros: "The pilot was very informative and kept us up to date on the delays and times."
Cons: "My flight was deleted from the system without my consent. I had to arrive out the airport four hours early to be sure I had my flight I paid for. However I did not have a flight. They rescheduled me for the next day with no hotel accommodations. I asked to go stand by for the original flight I was scheduled for and paid for. They said no because it was already booked ten people over."
Pros: "Extortion at check in counter in Orlando. I was charged $52 for small personal item bag that weighed less than 6 lbs. I told the rep that it fit the display measurement and that I should not be charged. His response: "you do not have time to argue this." I will never use this airline again."