Pros: "Everything was great. Seats, service, flight, crew."
Pros: "Very spacious."
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "Entertainment selection was nice."
Pros: "Clean Washroom"
Cons: "N A"
Cons: "The flight had over six hours in combined delays!!!"
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Cons: "We were late getting into ATL."
Pros: "I was originally booked through jfk with an 80 minute layover. When I told a delta.help desk employee i feared it was too tight (I flew out through jf k and that was enough to convince me...) he booked me through Atlanta with a.comfortable schedule. Thank you!"
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "Everything went smoothly."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "On time flight courteous service"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Pros: "Staff, service, options"
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "The bulkhead sears had no electrical outlet"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Cons: "There was no gluten free snack option."
Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."
Pros: "My luggage was lost. I reported it and they said that they would send it to Dallas where I was staying the next day. Got into a new country and city without my luggage. Had to buy clothes and toiletries at Walmart. The next morning I received I call to say my luggage had arrived. I went to the airport and indeed it had arrived and for some reason it was returned to Atlanta. After endless calls and conversations I got my luggage that evening. It was very inconveniencing. Worst experience of my life. Never again."
Cons: "Luggage issues Cleanliness of the plane The cabib crew"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."
Pros: "Flight came with free entertainment. That's a plus."
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Pros: "Boarding experience was excellent as we used a wheelchair."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Courteous employee interactions from bag check/gate to arrival!"
Cons: "Everything was truly GREAT"
Pros: "Included drink and pretzels. Free carry on and seat."
Cons: "First of all, the line to check in was extremely long and the employees were rude. When I put my bags through the check out they stopped me and said I had to throw away my cologne because it was too large. However, on the Spirit Airlines I had no problem whatsoever. Will never fly with American Airlines again!"
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Easy to board. Comfortable seats. Very kind flight crew."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "Fast and much more efficient than the previous leg of our trip"
Cons: "No other snack choice, just pretzel. Can we have some cookies?"
Pros: "The flight was on time, nice crew."
Cons: "Only pretzels and drink on a 2.5 hour flight."
Cons: "Cabin pressure was not great!"
Cons: "Missed flight in DFW. All other flights full. Had to reroute thru Miami"
Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."
Pros: "Cookies they offered were vegan friendly."
Cons: "Had to sit in the very last row which didn’t recline."
Cons: "Just little delay."
Pros: "On time"
Cons: "Rude flight attendant"
Cons: "Dated plane. Business class seats did not have power outlets to charge mobile phone."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Cons: "No food, no entertainment, no room for luggage, no good."
Pros: "Seat was pretty good, flight crew performed well."
Cons: "Left and landed over 2 hours late. Still, it took forever to board the flight. The cabin staff was unorganized and unpleasant."
Pros: "free movies"
Cons: "flight attendant was rude"
Pros: "Flight attendant was friendly and gave great service!"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "The landing was great!"
Cons: "Crew not very friendly but thats normal in AA"
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Pros: "Forgot to load meals for first class! Otherwise good"
Cons: "Still waiting after long walk for baggage"
Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "That I at least had an aisle seat."
Cons: "I used to fly USAir all the time. The service was excellent. Following the merger, not so much anymore. The seat was very cramped. So much so that I had trouble walking when I got off the plane, and I'm in pretty good shape. I used to get upgraded often with USAir. Now that I have 3 times the mileage built up, it never happens. This wasn't the worst American flight , however. I recently had the displeasure of flying on one of the new planes, and that seat was so upright, cramped, and hard, it was like being on Spirit! (And I refuse to get on their planes ever again) my entire body was sore and stiff after flying on the new AA jet."
Pros: "Entertainment and crew"
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "The entertainment was amazing"
Cons: "We were delayed multiple times and landed extremely late"
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "All flights were on time and arrived early."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "The planes people and service."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Cons: "Security going through my luggage over a candle"
Pros: "Flight and flight crew were wonderful. No problems at all."
Cons: "I was stranded in Miami airport because I was bumped from every flight. I was late to my 0500 flight from Houston because I circled the airport 3 times looking for the rental car return. Tried to check in 5 min. before boarding time. Was told I had to be rebooked. No problem. Next flight left about 0830. Made it to Miami. Was bumped every flight that day. Was #1 and #2 on waiting list for last 4 flights of the day, but was not given a seat. Others who were either employees or also waiting somehow got a seat though. How is this? Had to sleep in airport and pray to make the AM flight. I'm so disappointed that we are not picked in waiting order. No, all the others did not have priority seating or something. Passengers talk while waiting, so I know I'm not assuming this. We also heard the employees conversations about "hoping to get a seat too". None of us were told our new flight assignments were "stand by" either. If I was aware of this, I would have made another flight arrangement or could have driven to my destination! I paid for a ticket, yet employees on stand by flight get priority. Not right!"
Never flew due to Kayak's screw up!
There was no in flight entertainment or food.
AC Cancelled our flight when we were waiting to board due to pilot staffing. They would have known this well in advance. Very frustrating. Rescheduled for the following day.
Canada's airport is disorganized, He have to start recruiting so that the line at immigration moves quickly.
Cons: "Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI"
Pros: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Cons: "overall service"
Cons: "Unreasonable delay, not very friendly crew."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Cons: "Not much knee room"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Cons: "Too short period between 2 flights, barely have time to pass the border, almost miss the next flight. No inventory of food."
Pros: "Getting off the plane!"
Cons: "They delayed the flight by almost 2 hours. Tried to make me check a carry on bag when the plane wasn't even at 50% capacity and one of the representatives was rude about it. Despite having a delayed flight and not many people on the plane, they still lost one of my bags. They also lied to me about taking care of my other friends who were coming from the same connecting flight as me but was hung up in customs. My friends were traveling with small children but were denied entry to the gate because they were a little behind. I could keep going but never again on Air Canada!!!! Never!!!"
Pros: "I liked the care, the kindness, and the help"
Pros: "Boarding was easy"
Cons: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Pros: "smooth flight"
Cons: "if the connecting flight from Vancouver to Toronto was not 5+ hrs, and then told one of my luggege was lost, from Vancouver, to go though Security/Immigration and had to wait was not good. It was found and I was able to get to the gate but only 20 min. left... because the flight was late arriving from Montreal. Phew! Two customers had been waiting for a baggage for 24 hrs, there, totally frustrated. Compared to their ssituation, mine was not so serious? Two men at counter were not sympathetic, no emotions showing. Until I paid attention to their problem, a woman showed up, tried to amend the situation. AirCanada's corporate image was damaged by those two men."
Pros: "The crew was friendly. Boarded on time."
Cons: "No more free drink."
Cons: "They had nothing together. My first flight was delayed so I got in late and my connecting flight was rescheduled for 5 hours later. Their "free meal voucher" for rescheduling amounts to one slice of pizza and no drink. The airport then lost my checked bag and kept me waiting in one room for 4 of those hours to where I was still rushing to catch my next flight. Air Canada then forgot to assign a plane to my new second flight so I waited another 2 hours to board. Once boarded, the airline made us wait another hour while they loaded bags, then unloaded some of the wrong bags thy put on. They then tacked 25 minutes in the wrong direction and we went all the way back. I have never seen so many people rushing the customer service desks because they missed their connecting flights, throughout the entire time I was stuck in Toronto. Additionally, their "in flight movie system" doesn't work unless you rent one of their iPads. It prompts you to download Java Flash player even if you already have it instead of asking to run it. Then once you allow it, you get a 1-2 second animation then the movie breaks. There are similar errors with their music and tv show features, I tried all of these in my laptop and phone."
Cons: "No leg room, no snack. I had requested wheelchair service and was not met with a wheelchair as I exited the plane. Had to walk up the jetway. No onboard entertainment."
Pros: "The crews were nice and the seats were comfortable"
Cons: "There were so much miscommunication. Coming from Hong Kong it was late for 3 hrs , then I need to pick up my luggages and went thru immigration. Missed the flight to Toronto, checked at the counter and was told did not need to pick up my luggage until I got to Atlanta. Well at Toronto, my luggages didn't go through. I had to pick them up and went thru immigration on the USA side again. Missed my flight again! It was so frustrating except all the employees were very nice and helpful."
Cons: "Boarding Zones 3-5 is always a mess"
Pros: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Pros: "Friendly crew"
Cons: "Touch screens were broken"
Cons: "1 hour 35min delay for a 1 hour 40 minute flight!!"
Pros: "The entertainment on the air Canada app had good selection bjt i couldn't vet it to play after selecting tv, I movie, or podcast. There was no in flight movie to choose from either."
Cons: "1시간이상 딜레이, 비행기를 타고서도 1시간쯤 있었던 것 같다. 그리고... 난 뒤에서 두번째 좌석에 앉았는데, 맨 뒷좌석에서 두 직원이 밥을 먹으며 얼마나 떠들어 대던지... 그리고 돌아다니면서도 주머니에 손을 넣은 채 거의 빼지 않고 말만 많은 젊은남자직원... 정말 건방져보였다. 착륙할 때 얼마나 급정거를 하던지 맨 뒤에 있었던 큰 물병이 떨어져서 맨 앞까지 굴러가더라. 다른 승객도 나와 눈이 마주친 후 무사히 착륙한 것을 축하한다고 쓴웃음을 지으며 농담을 했다. This is the Air Canada."
Cons: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Pros: "My flight was on time"
Cons: "No leg room Seats uncomfortable"
Pros: "I am glad to have this opportunity to express what I was thinking when I got off the plane on Sunday. That was one of the best flights I have ever had. The flight was so smooth, take off, during flight and landing. Koodoo sto our captin! Also, I noticed the sir quality was great. I'm didn't feel dry or irritated by the sir as can sometimes happen. The crew were pleasant and I liked my seat. Hope the flight back is as enjoyable."
Cons: "Nothing of import."
Pros: "They have television screens"
Cons: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Pros: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Cons: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"
Cons: "No cookies or pretzels."
Pros: "The customer service desk at Lufthansa/Air Canada did help us set up additional flights for the next day."
Cons: "Since we missed our first flight to Toronto, we missed this flight to Atlanta."
Cons: "bad service and didnot tell customer some critical information"
Pros: "Our attendant was great-- really funny and friendly guy !!"
Pros: "Staff in Tokyo were very nice. Couple flight attendants I felt were rude to some passengers."
Cons: "See above. Very uncomfortable seats. Food was not very good."
Cons: "Three hour delay. Getting into Atlanta at 2:00am"
Pros: "SEATS ARE VERY TIGHT"
Pros: "I bought Business Class because the rate was very competitive. Seat was comfortable enough. Flight departed nearly an hour late, but arrived early at the destination, which helped."
Cons: "The flight attendants in first class honestly seemed overworked and had no time for anyone. A request for a mixed whiskey beverage brought a Diet Coke instead. The attendant didn't seem to care at all when the mistake was pointed out, nor did she fix it. Snacks and drinks were essentially flung at us with the care of throwing slop at farm animals. Which pretty much describes the quality of the meal."
Pros: "Amazing legroom!"
Cons: "Poor selections of snacks and drinks"
Cons: "No food. Beverage only."
Pros: "This was the usual flight. Nothing exceptional. The flight crew were very nice."
Pros: "Good food for transatlantic flight"
Cons: "The headline says it all. Even though our bags met the carry-on size conditions, we were told we must check them because they were overweight. We've never had them weighed before, including the Air Canada trip to Dublin from the states. "It's ok, they'll be there when you get there." We've been home about 24 hours and they haven't located the bags yet, so no word on when they will be sent to us. Very poor online and phone customer service."
Cons: "Not enough room. Very uncomfortable."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "Leg room was sufficient"
Cons: "Touchscreen monitors were not the best."
Cons: "In flight movie wouldn't even go full screen!!! Had to squint"
Pros: "Airline crew did everything to keep us comfortable during the flight"
Pros: "great seats and flight"
Cons: "not that i can think of"
Pros: "It was a flight."
Cons: "The glory days of the airlines are gone."
Pros: "The seats were very spacious, the ground and cabin crew were very courteous and the entire flight went smooth."
Cons: "No In-Flight Wi-Fi."
Pros: "Enough leg room. Soft comfortable seats. Crew attentive. Smooth ride. Bathrooms kept clean"
Pros: "The other passengers were understanding and patient."
Cons: "The crew was inattentive and in accommodating. A little water would’ve been nice."
Pros: "It was no airplane for us for another 2 hours. United does it more often then other carriers. We mad it home at 2 am instead of midnight."
Cons: "Didn't make flight due to problem with baggage claim"
Pros: "We had turbulence at about 37,000 feet so the pilot took the plane up to about 39,000 feet so that made the flight smoother. We arrived 16 minutes early"
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Great customer service"
Pros: "Boarding process."
Cons: "Everything else besides the boarding process."
Pros: "The flight from Frankfurt to Chicago arrived late, had to collect bags and clear customs which delayed transfer, had to go from one end of the airport to the other on a train which operated very slow which delayed transfer, had to then clear TSA security checks which were very slow and again delayed transfer. Moving at the max speed we were capable of, we arrived at the opposite end of the airport too late to board and were left behind. United was not very sympathetic, although provided ticket for next morning flight. The entire experience was very disappointing following what was a decent tour of Italy."
Pros: "On time!"
Cons: "Very crowded flight - almost overbooked!"
Pros: "Overall flight was good but since previous flight was late and I had only one hour to get my luggage, go through customs, check back in and make the flight it was too stressful because nobody could help much. Also, the bag did not make my flight because person was not really in the hurry to get my luggage to the plane."
Cons: "Long lines at the terminal that's primarily United; overbooked and needed volunteers to give up their seats which caused a 40 minute delay; uncomfortable seats and waited for 45 minutes on the tarmac because apparently they can't connect to the gate in the rain"
Pros: "Didn't think my seat was too comfortable. Had to sit on my neck pillow. But flight was on time. Crew friendly."
Pros: "Everything went good. Crew was professional, flight was on time"
Pros: "The panctuality and the service were really excellant."
Pros: "All good. Like the exit row. Extra leg room"
Cons: "No fee for movies on international flight"
Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
Pros: "Organized boarding"
Cons: "Very cramped"
Cons: "How can an airline justify not serving a meal on a 5+ hour flight? No wonder there is not a single American Airliner in the world's best airlines, service and customers are not the priority."
Cons: "My flight email itenerary was about 45 late So when I got to the airport my flight had already left. Makes for a sucky experience having to buy a whole other ticket at full cost."
Pros: "We'll coordinated."
Cons: "I missed my flight because of frustrated immigration"
Cons: "Same as above. Loading of front of plane first."
Pros: "Flight attendances"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "I enjoyed an on time departure and early arrival."
Pros: "Efficient service"
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Cons: "Same as connections will never use United again bad experience"
Cons: "Crew seemed preoccupied. Not interested. Never did get water. Flight was late coming in late going out. Sat on Tarmac in Atlanta for 30 minutes. Not able to get on wifi to watch movie."
Pros: "Flight speed was fast in arriving and pilot updating us was the best"
Cons: "Crowded cramped"
Pros: "Excellent all the way!"
Cons: "It took about 30 minutes to get luggage in Atlanta"
Pros: "I paid for more leg room and got it."
Cons: "There is NO excuse for Wi-Fi to not work! Why even bother to provide it if it does not work?"
Pros: "Ok. I got a whole can of diet coke. Plus the crew got us to Atlanta in one piece."
Cons: "See the above detailed response."
Cons: "The entire experience"
Pros: "All was fine. Nice, friendly staff. Plane had more leg room than most. I did not use any entertainment so can't say."
Cons: "The mix of whatever cracker things you give out. They are virtually tasteless. Pretzels or peanuts or cookies would be much better."
Pros: "Same as previous flight"
Cons: "same as previous flight"
Pros: "I liked the entertainment options on board. There was adequate leg room with seating."
Cons: "The seating back was not very comfortable. There was very little cushion. I had to re-position myself quite often to get comfortable."
Pros: "Arrived 40 minutes early and the boarding process was orderly with boarding by sections"
Cons: "The food"
Pros: "Everything!! Awesome!"
Cons: "My girlfriend nagging in my ear."
Pros: "Thank you"
Cons: "Thank you"
Pros: "I liked the price of the flight and the crew was amazing."
Cons: "No free snacks. No entertainment. The seat wasn’t the most comfortable. We boarded late."
Pros: "Left gate a few minutes late but arrived a few minutes early."
Cons: "Seats are cramped and uncomfortable for flight duration. Any longer flight I would consider either upgrades or another airline."
Cons: "When flying frontier you know you're flying frontier for a low price certainly not the experience. My flight to my destination was fine ( no frills but fine) . My flight back home was Cancelled due to an airport issue ( not frontier's fault) however their overseas " reschedule flight line" provided little to no help to get me home. They simply did not have the trading or care to help their customers to get home. Their sentiment was " so your flight was cancelled what do you want us to do about it?" Very poor experience!"
Cons: "Horrible experience with check in employees. I have never been so mistreated by an airline employee in my life"
Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."
Pros: "i was at the gate to get on the plane. there was two minutes left before they were supposed to close the doors for take off wouldnt let me on the plane. i had to set there for over 15 minutes with the plane on the ground trying to figure out how to get to my destination. the attent was trying to help but then left there post before i could figure out what to do. totally unacceptable due to me being a minor and not aiding and assisting to the fullest. i had to leave the airport without a way to my destination because everyone left all posts all three gates and the baggage check in area was closed for over 5 hours. my father had to call and get me on the next available flight. they charged him a 100 dollar fee for changing my flight."
Pros: "Polite crew. Quick and organized boarding."
Cons: "30+ minute flight delay. No free amenities: snacks, drinks, entertainment. Tiny tray tables."
Pros: "The ticket was cheap. My flight from Atlanta was as good as anything I could expect. It was very smooth, no waiting, and I was upgraded at the gate to an exit row. To Atlanta, wasn't as nice. But still an affordable ticket."
Cons: "On my way home to Atlanta, they left my Prechk off my tickets and I got relegated to a center seat (which is very hard for me because I'm claustrophobic). I understand that Frontier is cutting costs as much as possible to provide cheap tickets, of that I am truly grateful, but the fact that they won't even provide you water free seems a bit much. There are probably a lot of people who don't know this and dehydration is vicious on a flight so crammed in. Also, I can understand no entertainment whatsoever on a hop flight (less than 2 hours), but nothing at all on a 4 hour flight also seems hard to understand. Heck, even a magazine would have been nice, but where would they put it?"
Pros: "Flight was smooth"
Cons: "The process was horrible at SFO ."
Pros: "Boarding process was efficient and timely."
Cons: "There was no inflight source of entertainment, hence the price. Cost of carry on is ridiculous."
Cons: "The non-reclinging seats are terrible."
Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."
Cons: "I used to fly with Frontier regularly years ago without any major issues. So when I saw the cheap fares, i booked without even thinking about it. After discovering that they charge you for every little thing including a carry-on bag, i got a bit concerned. Then my flight was cancelled the night before my early morning flight, which Google informed me of at least 2 hours before Frontier did. After almost 2 hours on hold, I was told they could get me to my destination in 5 days...are you kidding me?!?! I ended up cancelling my whole reservation and booking last minute with another airline. Frontier sent me vouchers for my inconvenience, but I'm not sure I'll even use them as I'll be using other airlines in the future."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Cons: "Flight delay of 4 hours not communicated until 10 minutes before departure. Flight was cancelled 2 hours later with no attempt to accomodate any passengers. I had to take a train to Philadelphia just to get another flight home and all expenses were out of my pocket. If I had backed out on the flight after booking, the air line charges me a fee, but if they refuse to follow through on returning me home, I am out of pocket. DO NOT FLY FRONTIER AIRLINES."
Pros: "The app was nice for quick boarding and the Atlanta crew from boarding to the flight was the best. Denver to Atlanta was not."
Cons: "Didn't like the hidden fees at checkin that took my ticket from $207 up to double that amount. I didn't budget for that and the other sites make you aware of there fee at the time of purchase not when you think you are about to board and leave on your flight."
Pros: "Flight boarded, left and arrived on time. Easy."
Pros: "I paid a bit more and got one of the seats with extra leg-room at the very front of the cabin. Not only was it great to not have someone reclining so far into my lap I couldn't read or do anything else, but the dividers between the seats were comfortable."
Cons: "The staff on my flight out was excellent, the one on the way back was okay. I had someone two seats away on my row who not only slugged down three vodkas in a row once we were in the air, complained about his lack of leg room, kept using the seat between us as part of his personal space and generally made himself obnoxious to me while the staff did nothing to help, but they offered to sell him more alcohol on their return pass. It wasn't as bad as the trip with the drunk white rapper who rapped at me all the way back from Vegas once, but I do wish the staff had encouraged him to move or allowed me that opportunity as the flight was not full. I do hate having to pay for a carry-on as well as a better seat, especially when some people were carrying on oversized bags and space was already very limited even though I boarded in Zone 1 and my luggage and purse were both stored several containers back and the staff did nothing to help me retrieve either after landing."
Pros: "Attendants were helpful and friendly."
Cons: "I did not like the surprise that I had to pay ANY fee, much less such a high fee, for a carry on and luggage. Therefore, what I thought was an incentive to fly Frontier because I felt as though I was getting a great deal, became Just another money-grabbing corporation who I felt was insincere upfront about the added charges. This made My flight even more than I would have paid total for a larger and more well-known carrier. Therefore, no more incentive To use Frontier.... Disappointed... In addition, the tray table was so small it was virtually useless. At least the service Was good....Cokes should not really be at a cost, since the fare was higher than a larger carrier. Hmmmm....."
Cons: "Flight was delayed."
Pros: "The crew was all nice, but all of the crew just seemed to be in no hurry whatsoever."
Cons: "Every part of this trip was slow and poorly operated. Checking bags both leaving and returning took about 45 min despite pretty short lines to check bags; the staff was just extremely slow and inefficient. The plane was not ready to go and we sat on the plane without being told what was going on for about 45 min before departing for the return trip. Then when we arrived in ATL, the airport supposedly was not ready for us and we had to wait about 15 min to pull up to the area to deboard. Overall my experience with Frontier was the worst of any airline I have flown with despite the cheaper ticket price."
Pros: "the crew was amazing... so were the agents at the gate.. you all have hired very good people..."
Cons: "seats didn't recline"
Pros: "Service was good ,on time , no hassle for bags ,I had one bag ,I was hearing lot of harassment on baggage . I found all good , no issue at all"
Cons: "Service,on time"
Pros: "Plane was on time. No frills but otherwise good flight."
Pros: "Loved the price and time."
Cons: "Crowded but ok."
Cons: "Seat 'tables' were the size of a postcard, was shivering the entire trip without the help of the overhead blowers, couldn't lean the seat back which seems almost inhumane. Less isn't always more."
Pros: "On time"
Cons: "Everything went well"
Pros: "This is my return flight. The cost of the flight was something like $90 round trip from ATL to orlando international. No brainer. I'll take it."
Cons: "After spending $90 on the flight I got to check in the day of and find that it is going to cost me $40 down and back to bring a CARRY ON. I then find some fine print that says how to get around the $80 round trip fee. Get a carry on that fits under the seat in front of you. So I pack in a small backpack that can "fit under the seat in front of me" and have less clothes than I want for my trip but am able to offset the almost 100% increase in cost. They didn't appear to care that people had carry on at the terminal despite saying it was going to cost way more to check at the terminal than online. So some people had paid, other didnt. That seemed to irritate some of those who had paid as we talked about this with other people on the flight. I probably could have brought a full size carry on and not had to pay for it, but who knows. On our way back, we were 30min early on 5:45AM flight from ORLANDO, GREAT RIGHT?...but because Frontier did not have their act together, there was no terminal for us to unload from. We actually then waited on the tarmac for over an hour waiting for Frontier to back a plane out that was not even flying until later that afternoon. Our seats in our row did not recline back. I dont know if that was part of the low budget thing or something was broken. We were not in front of an exit row. There was not actually a button to push, so I assume it was part of the low budget thing and they just don't recline. On check in, more cost issues come up - pick a seat...not just a seat for things like extra leg room or up front. They will make you pay for a middle seat next to the toilet if you want it. No one wants that seat, but if you want to sit next to the people in your party, you are going to have to pay for it. I wouldnt recommend it to anyone. I was going to give it a little bit of a slide b/c I knew that it was a budget airline, but, after all the nickle and dime issues, when we had to wait for an hour on the tarmac, I blew an internal fuse and just made my overall bad experience, worse."
Cons: "I've never met such a rude staff. Every single attendant and ticket staff was horrific. By the time the flight ended, I heard at least four different people/families mention that the experience was so bad that they would never fly Frontier again. Everything was dirty and the Frontier workers treat us like animals. I've also never been on any other airline even spirit that made you pay for a duffel bag. By the time I paid for the small bag 60$ each way, it was more expensive than a Delta flight. I will continue to fly Spirit or Delta from now on and never again with Frontier. Horrible."
Pros: "Friendly crew/staff"
Cons: "I don't like paying for carry-on luggage, especially when I had no idea until I was about to board the plane. My seat was uncomfortable. I thought Row 5 on an Airbus 320 would have reclining seats, but to my disappointment it did not. I was surprised when the attendant informed me that most of the seats in the front front of the aircraft do NOT recline. Overall, flying Frontier reminded me of the one or two times I flew Spirit. I have avoided that airline ever since, and I will probably do the same with Frontier."
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Pros: "The only thing I liked about the flight is that we reached our destination safely."
Cons: "I didn't like how the airline didn't stick to their schedule. I understand that flights get delayed often.gut for a flight to get delayed 3 times is ridiculous. Our flight was supposed to leave at 5:20pm MTD and land on Atlanta before 11pm EST. We were notified about the delay about less than an hour before the flight. It was pushed to 5:50. Then 6:25. The actual flight didn't leave until almost 7:30 pm and landed in Atlanta passed 1am. This caused me south inconvenience. First, I had to take a half day off from work when I could've worked and got paid a full day. Next, the airline wasted hours of my time I can't get back. Time I could've spent with my family that I'm only seeing for a short period of time. By the time we got to the airport, which was way later than expected, the concourse trains were not operating anymore. What should've been a quick ride from concourse D to T turned out to be a 20+ minute walk to get out of the airport. Lastly, I missed my ride after getting of the airport. I was supposed to ride the train (Marta), but due to the delay, I missed the last ride. Not only was I inconvenienced but it trickled down to my family and had to wake up on the wie hours of the morning to pick me up at 2am. Overall, it was a terrible experience."
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Cons: "First the flight was delayed but didn't say anything until after it was past time for the flight to have already left. The flight attendees were rude making people use the lavertories in the rear of the plane due to someone laying in the crew area blocking the front lavertory. Then had an attitude when I used the front one cause the rear ones were full. Arrived in Atlanta and it took 30 min to get parked which was the case on both flights. Then because we were late it took over an hour to get our bags to baggage claim. When frontier Baggage claim was asked about the delay the person couldn't put down their cell phone and look at me the customer when I was asking about the delay on the bags. They had a very rude reaction when I got upset about them not putting the phone down to address the customer"
Pros: "Flight was smooth and landing excellent."
Cons: "Bag fees. Narrow seats and seat trays."
Pros: "We left over 30 mins late, yet arrived 10 mins earlier of the origonal time"
Cons: "The prices for food are insane. Drink prices are not realistic."
Pros: "Letting Retired Military board early"
Cons: "Seats don't recline"
Pros: "For a cheap, quick flight under 3 hours this was a reasonable flight. It has the bare essentials, especially if you are traveling alone or without children. The crew was friendly and unlike the flight TO Miami (delayed by almost 2 hours for maintenance reasons---the a/c was not working and the airplane was very hot. Luckily everyone was told to return to the gate and wait for the problem to be fixed) this return flight was actually early! The plane was clean and in good condition."
Cons: "Aside from previous mentioned delay to destination, the unknown fact that you have to pay for your carry on luggage AFTER ticket purchase was a bit of a shocker...but for such a cheap ticket price I was expecting some hidden fee's along the way. Having to pay for something as simple as coffee or a small snack (what happened to free peanuts and pretzels?) seemed a bit excessive also so i was extremely disappointed at this also. Also, the trays on the seat backs were EXTREMELY small, just about big enough for a tablet so I am not sure who the airline is saving that space for?.. Again, this is a great airline for short flights but I don't know if i will be using them for a long flight in my future unless they have aircraft's with more comfortable options."
Pros: "Baggage fees should be made more clear when booking they are also way too expensive"
Cons: "Baggage fees should be made more clear when booking they are also they are also way too expensive"
Pros: "The crew was nice."
Cons: "The airline posted a cheap price. But once you add the price for carrier on bag, seat. It was more than the other airline. Won't do. Frontrie again."
Cons: "I didn't know I had to pay so much extra for my luggage. I'll be flying very often from this point forward - unfortunately it will not be on Frontier. I don't this airline is very honest."
Cons: "The flight was delayed for nearly 4 hours, without notice or explanation for most of that time - even though it was a foregone conclusion, because a replacement aircraft had to be flown from CA to FL for maintenance reasons. Then, the counter personnel were arrogant and offensive in dealing with disappointed passengers (who would not be arriving at their destination until 2 am). Frontier is absolutely the worst airline I have dealt with in the past several years, and I am not likely to ever book a flight on Frontier again - especially since the hidden fees tend to make the ultimate price nearly the same as other airlines."
Pros: "The same as I remarked before. Great attendants. great service."
Cons: "plane very uncomfortable. Never travel that far having to sit straight up with no leg room. 4 hours is to far to travel in that position. May for 1 hour but not for 4 hours. That far there should be free cokes and peanuts and chips. I mean how much is that going to cost airline when you are paying for carry on bags. Also person ally I don't like to fly when the plan is completely full. I am a Vietnam vet and after seeing the total destruction of a plane in the "num" I start getting PTSD. I KNOW NOT YOUR PROBLEM. But there are some things that Frontier can do to make their airlines more customer friendly."
Pros: "They don't comply with thier own policies. Thier website says a carry on bag and a personal item (such as a laptop bag) is allowed free of charge. When i reach their with a very tiny suitcase and a laptop bag, the front end staff tells me I am fine and can go ahead with the sevurity line. But when I reach at the gate and just as I am about to enter the flight a frontier employee snatches my bording pass and says that I have to pay $60 for my one item, as only one item is allowed. And she was so rude that she wouldn't listen to anything. Says the gate closes in 3mins if you wanna get in this flight pay $60 or else she wont let me in. I had no choice other than to pay. This was through kayak. I would request kayak to not keep any kinda relation qith such ripoff fraud companies, if they don't want bunch of bad reviews them self. Frontier has already millions of bad reviews and one more added from my side just now. I would never ever travel frontier again. N by the way the flight sucked as well."
Pros: "Another passenger got a little light headed during the flight and the crew did excellent well on helping and resolving the issue."
Pros: "Leg room ok"
Cons: "Flight delayed 6 hours Flight staff not friendly Charge you for everything imaginable Their next step is likely charging for the bathroom Not helpful on phone either Uncomfortable seats (back hurt and I'm a young guy) Avoid at all costs"