The Costa Rican airport tax was not included in the airline ticket price so we had to spend more than an hour (!) in San Jose airport to pay the tax (whereas other airline companies include thia tax in their ticket price).
Everything costs extra in Spirit/
In short, terrible experience.
I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served.
Nickle and dimed me to death. They call them "frills" I say when every other airline includes the costa rican "EXIT THE COUNTRY TAX" in their fare, but spirit doesn't mention them and then makes you pay before allowing you to get a boarding pass or LEAVE THE COUNTRY!! What the heck. $55 for my CARRY ON BAG!!! Frills????????? I think not! These are BASICS!! THAT SHOULD HAVE BEEN INCLUDED NOT CHARGED AFTER THE FACT. So. 250 for plane tickets plus $55 twice and $30 exit tax. So $390. NOT $250. TOTAL BAIT AND SWITCH!!
Crew was friendly and attentive. I lost my passport in the plane and everyone helped me and even made a big deal when we found it. Very nice.
By far the most uncomfortable plane ride I've ever been on. No legroom no recliner. For a 2 am flight it was miserable. I'm pretty tall so it was even worse for me but the price was great so I guess you get what you pay for.
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