Pros: "An excellent crew makes the flight so much comfy."
Cons: "Everything was fine."
Pros: "Crew is always great."
Cons: "The TV wasn't working at my seat"
Pros: "Nice crew, better planes than Spirit Airlines!!"
Cons: "Multiple delays & gate changes! Arrived 2 hours later than expected- not good for my ride home who had to wait so long!!"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "System were down for 3 hours left 3 and 1/2 later"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Pros: "Flight overall was fine"
Cons: "4+ hour layover in ft Lauderdale turned into almost 6 hrs due to delays but they’re ‘working on getting it out earlier so be there at the original time’...."
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Cons: "Checking in to the connection flight was horrible. The initial flight was delayed. Once we landed in Florida, customs was apparently backed up so far that we could not leave the plane. It ended up causing us to miss the flight. Jet Blue did provide a hotel and food voucher for the night."
Pros: "On schedule, good flight"
Cons: "No movies"
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Cons: "I did not like the fact that I had to spend 8 hours in the airport waiting for the plane. It had nothing to do with the weather. It was mechanical at one airport and it was passenger problems on the plane going to New Orleans. I got a food voucher but it was because I asked for it. The least they could have done for The passengers without asking for it."
Cons: "Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen."
Pros: "Jet blue was on time and there's plenty of snacks"
Pros: "Crew was nice and the flight was fine"
Cons: "I was quite shocked that the seat I had originally been put in the head phone jack and The Wholearea where the channel changes was falling apart. I was able to switch seats due to flight being not full but that would be annoying. I also was weirded out that they did not ha e touch screens. In general the plane just seemed old and dirty to me."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Pros: "On Time and smooth."
Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."
Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Pros: "Seat space, legroom, personal TV, free movies, free unlimited snacks"
Cons: "The the fight was 2 hours late"
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Pros: "The crew was very nice"
Cons: "Delayed for 1hour + minutes to departure"
Cons: "turbulence and did not offer snakcs"
Pros: "delay, delay,....."
Pros: "Wow - perfect trip from booking to arrival in FLL. Easy website, luggage and assigned seat included. Helpful ground crew in BUF. And the best free inflight wifi. I will book again."
Pros: "service in the gate was excellent"
Cons: "a flight attendant has a friend or a partner as a passenger at the emergency crew, and they were making rude comments about a family aboard. It was very uncomfortable"
Cons: "Was all good"
Pros: "I got to my destination safely and on time."
Cons: "TSA made me take my belt off. Not JetBlue's problem m"
Cons: "Mechanical problems delayed the flight one hour."
Pros: "I flew JetBlue to and from Costa Rica, which included two connecting flights. All four of my flights boarded, took off and landed on time and in at least one instance, early! The staff are always great, free drinks and snacks, plus personal entertainment for all. One of my planes was brand spanking new - it was gorgeous and oh so comfy! I hope I only have to fly JetBlue going forward!"
Cons: "Arrived at airport to stand in line for jet blue and no employees there. We waited at least 30 mins before an employee showed up and even though we checked in the night before, we had to wait another 30 mins to drop off luggage."
Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Pros: "The legroom was a nice surprise. I thought the seats I’m fromt of us were going to be sitting on our knees but my boyfriend who is 6’2 had room to stretch his legs out. The in flight entertainment wasn’t bad either."
Cons: "I wish JetBlue would explain how they categorize to board people. I know some airlines that board first class, passaengers with disabilities and then back of the plane to front. I think it works so much better this way."
Cons: "Most TVs on the plane did not connect to direct TV as promised"
Cons: "Landed and sat on the tarmac for 30 minutes waiting to deplane. The Captain made an announcement to explain, but the speakers sound like they are underwater. The wait was because there wasn’t a set of stairs available. Love budget airlines."
Pros: "Overall good experience"
Pros: "Fast boarding"
Pros: "As always I'm never disappointed with jet blue. Great snacks and the wifi and tv are a plus! I only fly jet blue when available. Direct flights from Richmond Virginia are awesome."
Cons: "Not a thing. 0 complaints"
Cons: "No priority boarding for credit card holders"
Pros: "Seats and leg space"
Pros: "Larger seats and more leg room than United which we usually fly. Very accommodating and nice personnel all of whom happen to be women today."
Cons: "Los televisores de nuestra fila no funcionaban y al llegar el vuelo tuvimos que esperar 40 minutos para poder salir del avión."
Cons: "No snacks a available, limited beverages."
Pros: "Great flight! Kind people good service timely!"
Cons: "I didn't like the TV's, They were old. Seats did not recline."
Cons: "My flight was delayed and had no notice"
Pros: "Fruit and bread was good"
Cons: "The sandwich wasn’t good"
Pros: "seat comfortable"
Cons: "ticket price"
Cons: "Everything was excellent"
Pros: "The airplane was very nice with great space between seats and the crew was nice."
Cons: "During boarding procedure, the gate used did not support the number of passengers and was a little bit messy"
Pros: "Plane was good, plane staff were good."
Cons: "Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat. There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca."
Cons: "More available for information and resolve situation to passenger lost her connections"
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Pros: "Overall service beats One World"
Pros: "never took flight due to cancellation by airline. still have not received refund."
Pros: "yes, it was amazing"
Cons: "nothing, everything was excellent"
Pros: "Service great, the tickets include 2 pieces of luggage. Great food on flight. Seats super spacious and lots of entertainment on flight. Highly recommended"
Cons: "We left half an hour late and they didn’t tell us why even thouywe were on board. But we arrived on time."
Cons: "No vegan/vegetarian food options"
Pros: "My first time flying on Avianca. American based carriers should take a look at Avianca’s playbook. Free hot towel given after take off, free pillow and blanket, a meal served with out a fee. Flight attendants make up and hair professionally styled, flight attendants offering to place bags in overhead bins. Customs forms handed out an hour into the flight not the last 30 minutes."
Pros: "The small delayed"
Cons: "The bad service of the people"
Cons: "Flight delayed twice; lots of confusion; no straight answers."
Cons: "Airline connecting flight from rio to Lima to miami. First flight was delayed, the four of us missed our second flight. Then we had to go to bogota from Lima and run to make it to our last flight. All of this made us miss work and sleep, 26 in airports and airplanes. The worst experience. Rude staff on top of it all"
Pros: "very nice experience nice flight food and beverages"
Pros: "Seats were confortable and the entertainmente system worked well"
Pros: "Customer service despite flight set backs"
Cons: "My luggage never made it. They are tracking it."
Pros: "Avianca se destaca por su servicio y amabilidad de todos su personal! Adicionalmente los acuerdos con casi todos los aeropuertos para tener acceso a atención privilegiada y con acceso a salas VIP, amo viajar en Avianca de trabajar y con familia aún más!! Son mis preferidos"
Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."
Pros: "Customer service is the best"
Cons: "Everything was perfect"
Pros: "You’re website sucks I bought a ticket from your website and it got cancelled and I never got the notification in my email I got the news at the airport That’s what I will tell all my family friends and everybody that I know how your crappy service really is"
Cons: "The direct flight to Miami was postpone at 1:00 in the morning. They sent me to Panama and then to Miami in the last back seat of the 2 flights. My suitcase is still in Panama. Not delivered in Miami. The flight Panama-Miami was really dirty. What a disaster!"
Pros: "Excellent service can't ask for more"
Pros: "Good service and on time"
Pros: "Right on time....."
Cons: "The flight was delayed"
Cons: "You broke my lugage and nobody took care of this situation."
Pros: "Perfect with no problems. Everything was on time."
Pros: "Everything was good"
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Pros: "Excellent service"
Pros: "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
Cons: "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
Cons: "Ran out of one option so had to settle for a meal in which I was allergic too."
Pros: "Overall I love flying of them. The items that I have given them a lower grade or not important to me. The crew was terrific. The planes are excellent. And I love being with them. The US customs area is terrible at Fort Lauderdale airport. It's a shame they haven't made the experience going through there much better."
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "The comfort and service"
Cons: "Everything was ok"
Pros: "Even for 3 hour flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.! Also... No attitude from the flight attendants like American Run companies. where grand ma gets nasty after she hears you have an accent and dare to ask for extra water...."
Pros: "I slept all my way to NY"
Pros: "Food was decent."
Cons: "Hot airplane. Crowded seats. Rough landing. Unhelpful staff."
Pros: "Crew was nice, smooth flight"
Pros: "they were very accomodating"
Pros: "I was able to stay in an aisle seat. The flighd didn't have much turbulence. The landing was very smooth."
Cons: "Flight atendants weren't much friendly. Boarding process took a lot of time to complete and during this time it was warm inside the airplane."
Cons: "Excellent experience during covid times."
Cons: "Boarding crew not very friendly"
Pros: "Quick boarding process! Everything was on time as estimated."
Cons: "Brighter, kinder and nicer faces."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Cons: "Everything was good!"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "How nice and gentle they were."
Cons: "Long waiting lines."
Pros: "Everything in 1 class"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "Overall it was good"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
Pros: "Prefer access"
Cons: "Schedule, we got late at Panama AirPort"
Pros: "Amazin !! Thank you"
Pros: "The crew was great and the food selection very good as well"
Pros: "inflight entertainment"
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Cons: "The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh"
Pros: "Sat in business, pleasantly surprised with the lay-flat seats. Would definitely fly with them again!"
Pros: "Crew and service was great."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Pros: "Great comfortable flight. Decent sized seat."
Pros: "Everybody was extremely cordial"
Pros: "Everything was very efficient and everyone was very pleasant."
Pros: "Crew was outstanding! Pleasant, helpful, and professional, smiling even when dealing with difficult passengers."
Cons: "The sound with the headset faded in and out and was scratchy sometimes. I gave up."
Pros: "Some free alcoholic beverages. Good service from flight attendants."
Cons: "Zero entertainment for a long flight."
Pros: "Quick flight"
Cons: "The flight crew was friendly, the seat was comfortable, and the flight was quick"
Pros: "Early arrival. Friendly staff."
Pros: "Service and leg room"
Cons: "Wish there were TVs in the chairs"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Food was good. Crew was efficient and friendly."
Cons: "I️ think the crew could have come around with drinks more than once in a 5 hour flight."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "You pay for a ticket. If they get you to your destination safely and close to on time, they did their job. Once, half the fun was getting there; now all the fun is after you arrive."
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Pros: "The electricity went out at the airport in Panama which caused cancellations and delays. Copa did not handle the situation well. They did not put extra staff to deal with all the people who missed their flights. It was a total mess. I had to wait hours to get a new flight."
Pros: "Overall good experience. Crew member were polite and pilot did well flying."
Cons: "Seats uncomfortable and way too cold in the plane."
Pros: "Free lugagge under plane food and alcohol!!"
Cons: "Long connection"
Cons: "The flight was overbooked from Panama to Lima, so they leaved us for another day, and we missed the flight from Lima to Cuzco as well as the tour of tomorrrow morning to Machu Pichu, more than 1200 dollars of lost and for sure no responsability from Copa."
Pros: "Excellente customer service"
Cons: "No non-meat option for food"
Cons: "There should be more entertainment"
Pros: "Nothing I like"
Cons: "Bad all around"
Cons: "Entire Flight delayed 90 minutes due to Costa Rica inmigration authorities burocracy.."
Pros: "The staff was nice and the flight was timely."
Cons: "There was no entertainment and the sanwich served was very small."
Cons: "10 hr delay in San José. A nightmare!"
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "In flight staff was very friendly and attentive. Especially Miguel who put forth extra effort trying to help us find transportation options to our hotel at the time of day we arrived."
Cons: "The only thing that was inconvenient was that because of the mode of travel (private flight) we used to get to San Jose, we had to sit at the airport for almost 5 hrs and even though there were at least three other Copa flights to Panama City, they were all overbooked and we Were not able to change to an earlier flight."
Pros: "The service by the crew in providing the food and drinks was excellent."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Host and hostess' excellent. Food and drink was the high-lite of my trip. Most airlines do not give the quality Copa does. I will definitely fly with again. Do you fly direct to Costs Rico? from any NY or NJ airports Sincerely. Nora McGgrath."
Cons: "Less baggage weigh allowed than normal. Cost an extra $100. Plane left late with no explanation."
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "I loved the drink service. Star Alliance aircraft continue to impress me with their cleanliness and maintenance. The crew service is wonderful. I thought boarding was standard, compared to other airlines. The in flight entertainment was a positive surprise."
Cons: "If you stick to your part of the Panama City terminal, there may be VERY limited food options. For me the only food option in the area was a tiny fried chicken stand."
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "The kindness of the cabin crew, the food the drinks"
Cons: "The flight was pretty full, there were very few vacant seats and there was not enough space for social distancing. Also, quite a few of the hand sanitizer machines were empty at the MSP and MCO terminals."
Cons: "We are in the midst of a pandemic and while masks were "required," the number of passengers not wearing a mask or wearing a mask incorrectly was obscene. The flight attendants needed to be reminding people and correcting people on their mask wearing. More importantly, the airline needs to be upholding the safety of their passengers! I was also seated DIRECTLY next to another passenger, which breaks all social distancing. And while I repeatedly asked him to fix his mask, it still always managed to fall off his face while sleeping. I know it isn't really the fault of the crew, but I think the airline needs to do a better job."
Pros: "Seats were good, leg room ok"
Cons: "Check in desk wasn’t labeled with Sun Country. It said Canada Air. Nothing posted about needing to get a departure tax prepaid."
Pros: "The crew was very nice and professional."
Cons: "Delays. We got to the airport 2 hours early and at that point saw the flight was delayed 35 min. By the time we got through security and to the gate the flight was now delayed over 4 hours. Then at one point the delay changed to 3 hours. Then back to 4. We didn’t find out a reason till we took off."
Pros: "Entertainment options for a long flight. Room seats."
Cons: "Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?"
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Pros: "Price and it was nice that it was a direct flight from DFW to LAS"
Cons: "Seat size, paying for everything including online check-in and picking your own seat, not the friendliest flight attendants, VERY small seating areas."
Pros: "The flight crew was fine and got us there on schedule."
Cons: "Terrible leg room and seats are like sitting on a bench. Not happy with the person checking us in as claimed we did not sign up for the correct bags but couldn't argue so stiffed us with another fee. Amazed they don't have pay toilets but that may be coming. Except for the return flight already scheduled home I will seek a different company the next time we fly. Looks like the sun is setting on Sun Country compared to what it used to be!"
Pros: "Great service, friendly, helpful staff."
Cons: "This airline is impossible to contact both for reservation changes and their credit card service"
Cons: "We had to change gates after boarding had begun. We were late. It was a 5.5 hour flight and we weren’t offered any complimentary snacks. Crew was not very nice. No in flight entertainment."
Pros: "We were bumped to first class."
Cons: "Knowing our next flight will be coach."
Pros: "Sat in the 4row, the one right behind 1st class, had miles of leg room."
Cons: "Don't get the 'cheese plate' , unless you like fancy cheese wiz on saltines."
Pros: "Like the direct flight and flying out of Terminal 2 in MSP. Very pleasant flight crew!"
Cons: "Leg room just keeps shrinking. I’m 5’2” and can’t imagine what it’s like for those > 6 feet tall! Would also love some snack for free. It can’t cost that much!"
Pros: "Easy trip from Costa Rica to MN, and an amazing flight crew. They were great to talk with and super friendly!"
Cons: "The flight was delayed about an hour and then took a while to leave the gate, but that was not Sun Country's fault"
Cons: "Zero space, no assigned seating, unhelpful crew."
Pros: "Friendliness, clean aircrafts, leather seats, larger seats, tray tables, on time, willingness of ticketing agents to move your seat"
Cons: "No snacks (free), must pay for a seat"
Pros: "Everyone, from the personnel at check-in, the gate to the entire flight team were efficient, professional, cheerfully helpful, and all-around in good spirits. Given that Thanksgiving eve is such a busy travel day, I was pleased with the positive experience."
Pros: "The flight was great, getting into Seattle a bit early. Very smooth, and I loved how the cockpit kept us updated on our progress. Snacks available, but we had brought our own bananas, pretzels, and a ginger snap cookie to share. I didn't rent a movie unit, so I had to provide my own entertainment! The seats are tight, but the round trip fare from Minneapolis to Seattle was $180 plus $20 something fees and tax! I call that a great bargain! Thanks Sun Country!"
Cons: "Can't think of a thing."
Pros: "Great service & great flight"
Pros: "There were no delays, everything happened without a hitch. Loved meeting the Sun Country Bear, who was at MSP for the first flight to Sonoma County."
Cons: "I wish you could choose a seat without being charged. There wasn't food or entertainment to rate, so I gave an average 3 stars bc there wasn't an NA option on the scale. They charge way too much for a tiny Jimmy John's sandwich."
Pros: "Time for the flights excellent"
Pros: "The crew was friendly and boarding was quick, seats were comfortable and plane was clean"
Cons: "No snacks included, bags of pop chips was $3. No entertainment on the plane (I ended up just sleeping anyway). They didn't have space for everyone's carry on and asked for volunteers to check their bags but didn't enforce any rules for people who had 3+ carry on items"
Cons: "Uncomfortable seats"
Pros: "staff was nice, snack sizes were large and reasonably priced"
Cons: "we were on the plane well over an hour and a half before beverage service began for our 3.5hr flight. i had planned to catch up on work during the flight and was told there was no wifi. i would've flown a different airline had i known that and paid the extra for the ticket. it wasn't worth what i saved. also the seats are not comfortable and seem smaller and closer together than most. there was barely room under the seat to store my purse."
Pros: "Absolutely nothing"
Cons: "First flight was delayed by 2 hours with no notification, missed connecting flight, no apology given and worst seats on plane were booked for us. Had to wait over 5 hours for next flight which also ended up being delayed and no option of discounted upgrade even though 9 of the 12 first class seats were available."
Pros: "Crew was very nice"
Cons: "Not much to dislike, fast flight"
Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."
Cons: "I arrived 45 minutes before my scheduled departure because I was stuck in traffic. I was told that I was 5 minutes late that they had just closed. I'm upset. I missed my flight. Now I have to pay for another. I'm upset. My flight hasn't even left yet. Why was I turned away??? Really upset. Really disappointed."
Pros: "My daughter and I got a real kick out of the information sheet for what to do in an emergency."
Pros: "There were storms in the east, but we flew around them. It may have taken a few minutes more, but it was a smooth comfortable flight,"
Pros: "Everything went well"
Pros: "I liked on the way there that the pilot came on a few different times with announcements with is very calming to get updated. This used to be a given; however, it isn't anymore so this was nice. plenty of seat room."
Cons: "turbulence was pretty bad on our flight both ways. Pilot on the way back began descent and all standard announcements were made by flight crew, several minutes later he finally announced he was landing. The price"
Pros: "Getting seats right behind First class = More leg room!"
Pros: "Doreen L, our flight attendant was so kind and cheerful to us and everyone she served. She is definitely one of if not the finest flight attendant at Sun Country!"
Pros: "flight attendants were nice"
Cons: "seats, food"
Pros: "Having a complimentary beverage. The food may have been good it I had any."
Cons: "We waited for 30 minutes in the airplane waiting for one person to show up. It would be nice to know why, was it a good reason? The piolet said nothing until we were in the air for over an hour. I think all the people waiting should have an explanation. So, the plane was 40 minutes late so I needed to wait another 2 hours for the next shuttle."
Pros: "This was my first time flying with Sun Country and from now on I will try to always fly Sun Country. The most helpful and polite staff I have ever encountered period."
Pros: "Larger overhead bins. Pleasant and helpful staff."
Cons: "Plane was 45 minutes late in take off custom check and mostly waiting for late passengers."
Pros: "Humphrey terminal in Minneapolis is a refreshing change from our other travels out of the Lindbergh terminal. Plane was clean, on time and a pleasant flight."
Pros: "Quick and easy boarding. Helpful gate agents."
Cons: "Turbulence and no warning from pilots and no apology or mention of bumpy landing. I also overheard flight attendants complaining about the bathroom cleanliness and saying it is not their job to clean it (the sort of conversation that is best had when customers are not present). Also, there was a long line for the bathroom most of the flight."
Pros: "I like that SunCountry flys directly to my most important locations,"
Cons: "Can't spring for a bag of pretzels or something?"
Pros: "Crew was fine, flight time was quick."
Cons: "Flight was delayed by one hour because of a late flight leaving from MSP-DCA. Seats were uncomfortable."
Pros: "I had never heard of Sun Country before, and thought I would be in for an uncomfortable Spirit Airlines type of experience. I was pleasantly surprised that the seats were comfortable, there was room for my carry-ons, and everyone was pleasant."
Cons: "I just acquired a Known Traveler Number for TSA Pre-Check. When I checked in at the airport, the self-service screen showed my KTN, but printed the boarding pass without saying PreCheck on it. I didn't notice until I was at security and was no longer able to get it corrected. I was told by the TSA person (not a Sun Country employee) that it was "random," but surely your system can factor KTNs into boarding passes automatically, especially since I (and other passengers) paid for the DHS enrollment. I was also hoping for electrical outlets in the seat so I could use my laptop."
Pros: "Great seevice"
Cons: "Se got What airline ofertes. Se are ok"
Pros: "Every person we interacted with was very pleasant and did what they could to make the trip enjoyable."
Cons: "Seating is very crowded and uncomfortable. There was 2 empty seats on the row behind me and when I attempted to move to one of the open seats, the person sitting in the row (an non-uniformed attendant) told me I could not sit there as the seats were a premium option."
Pros: "Non-Stop to Liberia, Costa Rica! No more Delta flights through Atlanta for me! It was a fast 5 1/12 hr flight into Costa Rica. Overall Excellent experience with Sun Country to Costa Rica. The boarding was easy-no hassle- They were on time. Crew was mostly great and respectful. I was in coach-so can't speak for first class, but overall a great experience."
Cons: "Of course - have to pay for luggage now. But I was able to do all that online prior to going to the airport. Was hungry on the flight- had to buy $5 breakfast sandwich that wouldn't break them to give out. Similar to a Holiday Gas Station sandwich. It got me through. Lion's Tap burgers for purchase on the way home -not bad- again microwave gas station burger for $5. Better than a $10 salad in the airport. Don't they get people feel ripped off when charged more in the airport for the same thing cheaper outside the airport?? It's not highway robbery-its runway robbery. But all the airports and airlines do this. Not Sun Country exclusively. But hey- Sun Country-you could do this different!! Be the leader!!"