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Top 5 airlines serving from Costa Rica to New York
Scores according to KAYAK customer reviews
Cons: "Couldn't check in online."
Pros: "The crews on Qatar airlines are always top notch!"
Cons: "The flight was delayed"
Cons: "I got to the airport just to find out that the airline cancelled this flight. I had to repurchase an already paid for flight Again! $1019!!"
Pros: "flight ok good, service good"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Pros: "On time, great service, clean plane"
Cons: "WiFi didn’t work for two hours of the flight, no movies for a 4 hour flight"
Pros: "Free WiFi but couldn’t turn off the white screen in front of my face after done using it"
Cons: "Lack of professionalism with crew. Could not understand the overhead announcements from the one stewardess. Sounded like she had a mouthful of marbles Picked up trashonly once at the very end of flight (5 hr flight). Offered drinks n food only once. Had no earplugs for WiFi"
Pros: "How you can get up and grab your own snack instead of keep asking for one."
Cons: "I had to ride a 6hr flight with no TV or music that didn’t work the whole flight. I told the flight attendant three times who wasn’t much helped or felt it wasn’t important enough. I eventually got pissed and left it alone."
Pros: "Short flight"
Cons: "No information shared in a timely manner. More than 2 hour delay."
Cons: "The 3 hours delay"
Pros: "Their services and wifi"
Cons: "So far nothing, with my experienced"
Pros: "A little more leg room than usual in coach"
Cons: "Entertainment system didn’t work."
Pros: "On time"
Cons: "We arrived later for almost 2 hours"
Pros: "On time departure"
Pros: "Am very happy with Jetblue. I will fly with them again."
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "Great take-off and landing"
Pros: "Crew was amazing!"
Cons: "Fogged out of JFK had to refuel in Newark - OK - but no one refueled plan for 20min and I missed my connection."
Pros: "I got to sleep the whole flight. I was really tired. It was a late flight and was very quiet and comfortable."
Cons: "Dirty plane from inside. No entertainment. The screen didn’t worked half the time. Most uncomfortable seats ever! No charging port either! First and last time with JetBlue."
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Pros: "Comfortable and cheap."
Cons: "Everything. Lost my bag"
Pros: "It is the shortest way Skopje / San Diego home for Us in both places. I have traveled with Turkish Air 4 times. I stay longer time and like the fact that they allow two suitcases check in. I like the hospitality beg with all needed . The food was good. The crew was helpful. The entertainment was limited. Overall it was good but not as comfortable as I would like for such a long flight. It is like a contract to "stay sited"90% of the time."
Cons: "On the way to San Diego long wait at the Istambul Airport over night not place to rest. All in all the crew was very helpful and food was good. The comfort in economy class was limited could not strech legs or sleep. I did request and filed out paper work for frequent fly ( last time 6 mos. ago) but did not get any word or credit for upgrading. In NY finding Jet Blue was hard. But we liked that new plane exept for the fact that there was no food service for 6 Hrs flight."
Pros: "Easy, comfortable, quick."
Pros: "The food was good"
Cons: "No comment"
Pros: "when we finally left it was a fast flight"
Cons: "the delay"
Pros: "how much training is provided to flight attendants for listening skills?"
Cons: "uncomfortable seat"
Cons: "Flying through New York JFK, airport and customer service is very poor."
Pros: "Good but could improve on food. We need more food, beside that I am satisfied"
Cons: "Service in general, nice plane it's new and large seating spaces"
Pros: "Took off on time."
Cons: "Noisy entertainment system"
Pros: "I enjoyed the leg room of the emergency row and the flight attendant was quite nice."
Cons: "There was no food included nor any drinks, expect for a small water. The movies all cost money to view. There was water condensing near my window and my bag and jacket on the ground ended up wet. This was unacceptable."
Cons: "Flight was canceled. No flights to JFK. Had to drive. Return through Logan, so car stuck in NYC. Nobody will route us to NYC unless we spend another $500 or more and Jet Blue rescheduled our flight to NYC on 2/26/2016 (2 days after connecting flight to Dublin). If you can find flight to NYC area from Logan after 430pm on 4/15/2016 and get Jet Blue to pay I will use your service forever and recommend to everyone."
Cons: "The customer service. The people in bagger office are the worst I have ever seen. I never saw people trading customers like them. Terrible."
Cons: "Started boarding very late with no information provided. Then boarding seemed to take forever. The plane took off almost 40 min late and there seemed to be no obvious circumstances to cause this. And then my in flight entertainment screen was not working."
Cons: "It was very uncomfortable plus on of the flight attendents. Gave me a face after I ask for another drink aren't they free? Plus they don't give you headset and charge you for them. The wifi was down and I pay for it lost 9 dollars on that. It might not be much but I was expecting more."
Pros: "I like this website and airplane a lot, they have great service."
Pros: "While others waited for spirit jet blue checked me in quickly and all was good. If you have to call, someone sctually answers and helps! They just need healthier snacks. Attendants don't know much either about the technology of the tv"
Cons: "The transfer to connecting flight not clearly posted. Had to stop several times to ask where I should go and how to get there."
Pros: "I didn't like the gate changes twice in DR. I also didn't like the delay."
Cons: "The seats were very comfortable."
Cons: "Flight was delayed and it caused me to miss my international flight. Had to reschedule it for the next day"
Pros: "Loved onboard wifi"
Cons: "checking in process not well organized"
Pros: "First time flying jet blue. I loved the extra leg room! Since it was a holiday the Pilot made the movies on the flight free which I'm sure doesn't happen always. It did however make for a more cheerful Christmas flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Customers Service: I had an issue with the baggage (it was broken) and they say that is an normal process."
Pros: "It was everything pretty good!"
Pros: "Thankfully we missed the holiday traffic so we were able to check in and board effectively."
Cons: "Food service was poor and planes were outdated."
Pros: "The crew was super polite!"
Cons: "Seats were too cramped."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Cons: "Baggage was left behind and It aaroved 5 days later, terrible follow up and no compensation at all, total nightmare"
Cons: "Boarding was too slow"
Cons: "no vegetarian options"
Pros: "Free food, free drinks, free luggage!!!"
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Pros: "The crew was exceptionally kind And efficient The food was ok"
Cons: "Not that much"
Pros: "Food wasnt bad movie selection wasnt bad either Flight was pretty smooth"
Cons: "Ran out of chicken too quickly"
Pros: "Whole experience from San Jose through to Panama City was good. Although a short flight, the crew managed to serve a meal and drinks. As it was such a short flight, there was no entertainment."
Cons: "I arrived and my baggage was mishandled and broken by Copa Airlines. I have submitted a claim and they have yet to rectify the situation."
Pros: "I liked the TVs, the free food and drinks, and the comfort of the chairs"
Pros: "I like how profesional and friendly is everybody"
Pros: "Everything was good!"
Pros: "The food was good, a small snack and drinks. The crew is friendly"
Cons: "They could renew the fabric of the seats, and carpets. there is not entertainment offer"
Pros: "No extra fees, flight was on time, staff was pleasant"
Cons: "Only 1 person boarded us, slowing up the process considerably. There were 2 employees there, and both should have helped"
Pros: "Price, efficient boarding, crew"
Cons: "Crowded small seats, overhead movies no one watched,"
Pros: "Fui atendido muy bien . La puntualidad y la informacion que van suministrando es de primera"
Pros: "free luggage and food"
Cons: "they had me waiting for 8 hours at the airport for my fly and sent me to a hotel with no hot water. Many many more things that I did not like. riped luggage, arrived niext day made me loss one day"
Pros: "Everything ran on time, quick flight, comfortable seat for sleeping."
Pros: "the options they give, are excellent... The best for any customer... And the healthiest, since 2 days before i yraveled in united and got stomch sick cause all they give is chicken and meet and those are bad options as airplane food"
Cons: "I had to wait a lot for my luggage in my final destination.... Thats all"
Cons: "The flight was delayed"
Pros: "On time Great service"
Pros: "the fact that I made it home safe"
Cons: "that we did not have assigned seats and had to run to get out connecting fight before plane took off. All passengers didn't know where to go and waited to get assigned seats and plane took off late. I was not happy that my husband and I got place in separated. When I asked to be put together person at counter said once we were in plane. On plane we were told to wait until everyone was seated and that plane was not full. Once everyone was seated I was told plane was full and no seat left. When we arrived to N.Y. one of our suitcases did not arrived. It is now Sat. and still no suitcase. We contacted Copa and suitcase will be Fedex on sure when it will arrive"
Pros: "The food options were amazing! They even had free wine (white and red). Even on the short flight from Cartagena to Panama City, they gave us a little sandwich."
Cons: "Boarding in Panama was crazy. While the crew on the plane was excellent, the employees that got everyone on the plane were rude and flustered."
Pros: "Entire efficiency fluid from check in to departure"
Cons: "?? Not fan if airline food - but I didn't eat it . Nice to know if you get on plane starving that you don't have to pull out your wallet . Other airlines charge you for everything but "air" to breathe."
Cons: "my luggage handle was cut off my rolling suitcase by TSA without notification or reason and as I try to file a claim I am getting the run around:("
Pros: "All was good."
Pros: "USB port Video/TV screen in seat. Food was good. Very lovely staff"
Cons: "The loud speaker was VERY loud..."
Cons: "My boarding ticket said that boarding starts at 6:06pm when boarding actually started at 5:26pm. I almost missed my flight."
Cons: "Between San Jose and Las Vegas, probably in SanJose, a 500 dollar Breil Milano watch was taken from my checked luggage. In a rush at the hotel, I had regrettably packed it rather than carrying it on."
Pros: "The service, the big smile of the representatives"
Cons: "Keep it up!!"
Pros: "fue un viaje muy tranquilo y plasentero"
Pros: "There was a flight delay longer than what my next layover was going to be. Copa rebooked me with American Airlines and got to my final destination just 40 minutes later than originally planned."
Pros: "They served a meal and it left on-time."
Cons: "I bought my ticket through Kayak and it included a layover in Panama City. However, it was being run on two separate airlines (United and Copa). Because of this, I could not check-in online. I arrived in San Jose to check in early since I had a 4am flight and was planning to sleep in the terminal. However, the Copa crew did not show up until 2/2:30am to begin checking people in at the counter. There was no other way I could get my ticket ahead of time and I probably would have stayed at a hotel and left early rather than arriving at 8pm and waiting for 6 hours in the open part of the airport."
Pros: "All is great!"
Pros: "Flight arrived on time"
Cons: "Row 22 was not a charme. We did not get any drinks at all. Should not happen on a flight. No entertainment"
Pros: "Copa does everything with excellence and although economy seats are small, their superb service overshadows everything else. I'll definitely continue to use Copa Airlines and recommend it to everyone."
Pros: "Copa does everything with excellence and although economy seats are small, their superb service overshadows everything else. I'll definitely continue to use Copa Airlines and recommend it to everyone."
Pros: "They help to us, to be together inside to the aircraft"
Cons: "Boarding, entertainment"
Pros: "try lost/misplaced luggage in cali, colombia"
Pros: "Typically good Copa service, including breakfast service even though the crew had only about a half-hour to accomplish that."
Pros: "movie selection was excellent! seats were very comfortable!"
Cons: "Before boarding in Panama they crammed too many people in a tiny gate and there were not seats or air to breathe. BAGGAGE CLAIM IN NY TOOK MUCH TOO LONG."
Pros: "Free tv, meal, alcoholic beverages and blankets. It feels like an airlines from the 90's, in a good way."
Cons: "Operations needs help. We waited in line for 2 hours on our departure from LA. They were trying new software but it didn't work. They finally gave up on it and went back to the old software."
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Cons: "The legroom on AA's new planes is atrocious."
Cons: "They charge for coffee."
Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Pros: "Efficient boarding and on time departure."
Pros: "i could sleep on 3 seats, because had two seats free near me))))"
Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Pros: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Cons: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "Nice seats, good food, good service"
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Cons: "More options with first class food"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Pros: "I arrived at Dusseldorf"
Cons: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Pros: "The crew on board the air craft was great"
Cons: "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
Cons: "Uncomfortable seats, no entertainment available"
Cons: "Practically no food was served."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "This is not an experience I would wish upon anyone."
Cons: "My booking for some bizarre reason had my name on it twice and I was out of luck. Air berlins does not have a counter in any of the airports. If you are flying this you are on your own. If anything goes wrong you'll be stuck calling a 1800 number to Germany. Worst experience of my life had to buy a new ticket at the counter for 5k dollars to get to Berlin with family."
Pros: "I like the crew, they were very nice all the time"
Cons: "They need to put the airline name that they use. No one at the airport knew about republic airline After I couldn't find republic airline I stopped at American airline and asked them there they told me that I'm flying with them not republic"
Pros: "Was fine."
Cons: "At FJK the air train signs need to be more visual."
Cons: "No sense of customer service whatsoever! Avoided helping people at every opportunity. The way the spoke with and treated customers was appalling. AA nickel & dining for seat selection until one gets to the gate (and a actual agent shows up 45 mins or so before takeoff) is a shame."
Pros: "We got to New York. The flight was very nostalgic... it felt like I was flying fifteen years ago."
Cons: "And by flying fifteen years ago, I mean in an old 757 with overhead screens, dated interior, and a flight crew that couldn't estimate time worth a dime. AA gates D7-D9 at San Juan are straight out of the original Home Alone movie. Every time the pilot said something should a few minutes, it took about twenty minutes instead."
Pros: "Delivered bags at jfk within 20 minutes"
Cons: "Time warp in block buster videos from 2000"
Cons: "Space in the economy seemed to be shorter than in other 777-300 of other airlines"
Pros: "Comfortable flight, had power outlets, arrived early. No complaints."
Cons: "hard chairs no space between legs no food nor munchies entertainment can be better"
Pros: "Toooo worst"
Pros: "The entertainment. The fact that we had TWO meals - each one delicious!! The fact that we sat in the two seats with window and aisle."
Cons: "Comfort of seats and when checking in being checked in with your party not scattered around."
Cons: "Boarding too many unnecesary questions"
Cons: "Customer service."
Pros: "Is hard to think what did I like. Nothing"
Cons: "Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode."
Cons: "Boarding timeliness and process was bad."
Cons: "Flight was over sold and lost my seat"
Pros: "The crew was super professional"
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Pros: "It was ok."
Cons: "The prices for the flights are deceptive. You pay extra for EVERYTHING! Seat assignment, drinks, luggage, additional weight for luggage I’ve 22 lbs. a real ripoff compared to other airlines. Plus, they wouldn’t give us boarding passes for the leg from Guadalajara to Oaxaca in Oakland so we missed that flight and had to buy tickets on another airline."
Cons: "Everything’s was worse I never use this aerolíne very upset"
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg"
Cons: "The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better"
Cons: "Give the drinks at least for free"
Pros: "El abordaje fue muy rapido"
Cons: "Que sean más puntuales"
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Cons: "This schedule is not for me , is too late and is not even direct , I almost miss my connection to Mexico City ."
Cons: "More options to fly out of Chihuahua because Volaris is horrible."
Pros: "Flight attendants very helpful with luggage"
Cons: "Flight times changed. If I had not logged into email I would not have realized my flight actually left 45 minutes earlier"
Pros: "Crew was very professional in appearance and attire."
Cons: "Free snacks."
Cons: "Crew did to know how to be patients or help the guest specially when you have an infant with you"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "New plane"
Pros: "Price and luggage package"
Cons: "Very little space between seats, slow bag drop process"
Cons: "Very bumpy flight"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "On time"
Cons: "Chaotic boarding, seats very uncomfortable and no legroom, flight attendants did not speak English, zero entertainment options"
Pros: "It was on time. Crew was fine."
Cons: "Cramped seating, uncomfortably hot the whole way, they Michel and dime you for every single thing so the “low fare” became more expensive than other options."
Cons: "Left 22 minutes late, there was a bomb scare, we made a emergency landing and after one hour we are still on the plane with no ens in sight."
Cons: "They don't follow procedures for all, if your white and speak English then you won't ask for nationality, if you are brown and speak the native toung you will be asked if you are a citizen to that country or if your flying with a visa mean while they have the passport in their hands. return flight was canceled with not much notice"
Pros: "The crew was nice and professionnal"
Cons: "Boarding was late and messy. Seats are narrow. I guess I got what I paid for. The delayed arrival put us into JFK at nearly 3am. No public transportation available"
Cons: "Seats are large but hard Sell food. Nothing free."
Pros: "Excelente el tiempo de llegada :)"
Cons: "The gate change of the flight was not properly notified."
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Cheap flight"
Cons: "Really unconfortable plane and flight hostess weren’t able to deal with situations."
Pros: "Nothing. Literally nothing positive."
Cons: "They charge for everything. Even if your luggage overweight is 0,2 kg."
Pros: "No water you have to pay"
Cons: "For everything they not given you a glass of water"
Pros: "I liked nothing, literally nothing."
Cons: "Between almost making us miss the flight because they couldn’t identify or scan the boarding passes THEY printed out (which were just little stickers on the back of our passports with no information), the flight was over 45 mins late! Additionally, the pilot said it was flight 911 to Los Angeles and then laughed and corrected himself to flight 900 - are you serious? Not a joke."
Pros: "everything went well from check-in to the flight crew to getting a taxi."
Pros: "Great experience and service."
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "Enogh room to move to an extra seat"
Cons: "Flight attendent was sassy"
Cons: "Kiosks in Mexico City on the way back were closed in the middle of the day. There was no one to talk to or get my boarding pass. Horrible old planes with tiniest seating. Never again."
Pros: "Cheap ticket prices."
Cons: "Flight was changed to 3 days later than we were supposed to leave. Not able to reach customer service. Kiosks in Mexico City have no idea what is happening, I had to raise my voice for someone flying to help translate. Horrible old planes with tiniest seating. Never again."
Pros: "Confy seat. Nice crew"
Cons: "The late arrival and the extremely long line at customs"
Pros: "The crew was great shirt trip"
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Cons: "I wasn’t sent an email or text letting me know the flight was delayed 3 HOURS!! I was traveling from Northern Michigan and would’ve changed my travel to Detroit had I known. I had to spend time waiting in the airport."
Pros: "Kaska was very helpful during my checkin. All the staff was on point and helpful. I was worried because all the bad comments. I guess if you know what to expect you will enjoy your travel with spirit."
Pros: "Airplane was new and comfortable. The crew was friendly and helpful."
Cons: "Being charged for the ability to choose a seat and bring a carry on bag makes Spirit less of a discount airline."
Pros: "Flight departed on time. Price of tickets was nice."
Cons: "Waiting for baggage took some time..."
Pros: "A 2hour delay cause of air traffic"
Pros: "Direct flight into Myrtle Beach"
Cons: "Excessive baggage fees, Spirit is a joke, they should not tout themselves as a discount carrier and then charge for everything but air !!!"
Cons: "Not even a free cup of water???? I paid $457 for a one-way ticket and on top of that I paid another $47 for a stupid carry on (in which I could be a second bag on any other airline for that price!) and when I ask for a cup of water because I was thirsty I had to pay?? the chairs are small and dont recline. I definitely did not have a good experience with this airline."
Cons: "Paying for every single carry on suitcase"
Pros: "Excellent pilot and crew"
Cons: "Difficult and deceptive company."
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Cons: "Secong time in one year with no compensation."
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Cons: "Luggage limit 40 lbs instead of 50 lbs like every other airline, so they can charge you $30 dollars more for your luggage when you get to the gate. The flight was oversold, they had people on standby. $5 for half a cup of soda or juice, they don't even give you your whole can. Plane was freezing, people were wearing their polar fleece. On top of that, they announce an advertisement for their credit card aboard, with a whole plane of captive listeners forced to hear. Awful customer service, no phone number to call, will never fly spirit again If I can ever help it!!!"
Cons: "I will never take the spirit airline any more!"
Pros: "Seats looked new"
Cons: "The flight was delayed over an hour & half due to 'no landing time in NY'. Totally unrelated to weather or the aircraft. Drinks are available for a fee - even water!"
Cons: "They claim to be the best because of the "no frills" fares, etc...having to pay for luggage and carry on is ridiculous! The seats are the most uncomfortable, no tvs, no space, no reclining seats -- jet blue costs the same and has amazing features, service and crew...I'm never flying Spirit again!!!"
Cons: "i had to pay my on board luggage, the chair doesn't reclinate, no food, no intertainment and the price was not that cheap to justify all of these down sides"
Pros: "prompt service on time departure"
Cons: "Not happy with Spirit charging for ANY service or even water on board"
Cons: "I DON'T WANT ANY FLIGHT CREDITS."
Pros: "Nothing would never fly spirit! Nickel & dime u to death could have flown first class on any other airline by time finished all additional supplement payments!"
Cons: "See above"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Pros: "Nothing at all. Worst experience ever in 34 years of travelling."
Cons: "First answer is selfexplanatory!"
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Cons: "Spirit seats are too tight. The airline is chintzy and I'll never fly them again"
Cons: "No one ask me if Wanted water. I finally went to the back & a stewardess gave me a cup of water."
Pros: "I could not believe how much extra money was spent on very basic necessities. Choosing any seat (not just an exit row or extra leg room), paying for $40 to check a bag, and then an addition $25 at the gate because my bag was over 40 pounds. (Every other airline's rule is 50 pounds.)"
Pros: "new. clean plane. the flight was 20 minutes landing... great service. Great price!"
Cons: "There was nothing to not like..."
Pros: "I like low fare and overall serveice"
Pros: "Crew was friendly and attentive. I lost my passport in the plane and everyone helped me and even made a big deal when we found it. Very nice."
Cons: "By far the most uncomfortable plane ride I've ever been on. No legroom no recliner. For a 2 am flight it was miserable. I'm pretty tall so it was even worse for me but the price was great so I guess you get what you pay for."
Pros: "Crew was fantastic but limited comfort in the cabin unless purchase 'extra room' seat."
Cons: "One lavatory was out-of-order, no leg room unless pay extra and bags slow being brought to baggage-claim area."
Pros: "Service and speed of flight."
Cons: "When the flight arrived at the gate there was no one to bring the sky bridge and everyone had to wait to get off. And then the door to get to customs was locked and no one has a key to unlock it. Overall flight was on time and pleasant."
Cons: "Crowded, no leg room, plane is cramped, moved flight times ahead of schedule so half of the customers had to run to the terminal, showed up thirty minutes early at destination but had to sit and wait for 40 minutes"
Pros: "Crew were friendly"
Cons: "Waiting over hour for luggage to be unloaded, seats were uncomfortable, $50 for checking a bag a little crazy too"
Cons: "Spirit starts with a very appealing price and by the time your finished with them charging you for EVERYTHING, you may as well have taken a much better airline. It is like staying at the Motel 6 instead of the Hilton. You feel like cattle the entire time. You need to be there 2 hours before your national, not international, flight just to be sure you make it to the gate on time, because the lines for check in are so long. You have to pay for a sip of water if you want one. They have four stewards and stewardesses who stand around and literally do nothing on the plane. They don't even check to see if electronic devices are turned off, or seatbelts are buckled. I hated the whole experience"
Pros: "Efficient operation. Of course there was no entertainment and I did not purchase any food so I can not comment on the food."
Cons: "Having to wait 8.5 hours in LGA because the boarding doors were closed 15 minutes prior to departure and I arrived at the gate 10 minutes prior to scheduled departure because I was stuck in a traffic jam for over an hour because of an automobile accident."
Cons: "No one knows the details or reason of why the flight was cancelled. Moreover, most people have terrible attitude and are very unprofessional."
Pros: "On this flight the seats were better then the flight going to Fort Lauderdale."
Cons: "Flight 711 out of Myrtle Beach,SC was cancelled without any notification! Only emails I got were one saying my flight was on time and then another, 20min later, saying flight was delayed. My wife and I and about eight other people were there without any notifications of the cancellation and the spirit workers had no remorse and were rude! They did not care we were late for our honeymoon. Thank goodness we at least got our money back but I think there should be something else coming from them for the hassles we had to tolerate yesterday December 14, 2015 considering we had to pay double the price of our original tickets on a different airline."
Pros: "I got a brand new plane and there was more leg room and the crew was very nice besides one guy could even be that he was the boss of the crew. Even though the flight was delayed we landed the same time"
Cons: "That I had to pay five bucks!! For only two cans of coke and my back was hurting a bit after the flight and that there was a delay....."
Pros: "Every thing was as expected new plane friendly staff. Overall good experience except end price by the time you buy seat pay for luggage cup of coffee as expensive trip as other air lines."
Pros: "Hate this airline.. Everything is an add on long lines the ultimate in no frills no personal service truly low class"
Cons: "Delayed. And charged for everything"
Pros: "The flight was just good, not much space for passengers, but I have to say that during the flight I was carrying a big amount of money and I fall asleep and lost it without notice, a flight attendant found it and gave ibacknd to me, that was pretty remarcable for me."