Daily cleaning, installation of cabin HEPA filters on flights from San Juan to Salt Lake City
Most visitors from San Juan need to provide a negative COVID-19 test result and/or quarantine to enter Salt Lake City. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Salt Lake City
Visitors from San Juan are not required to quarantine after entering Salt Lake City.
Visitors from San Juan must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Salt Lake City.
Current regulations for vaccinated travelers to Salt Lake City: most visitors from San Juan may enter Salt Lake City but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Flying to Salt Lake City from San Juan requires at least one layover, as there are no direct flights for this route. The shortest flight duration is 11h 40m.
In the last 72 hours, the best return deals on flights connecting San Juan to Salt Lake City were found on American Airlines ($152) and Frontier ($209). American Airlines proposed the cheapest one-way flight at $74.
Yes, you'll most likely have to show a valid passport before boarding the plane in San Juan and on arrival in Salt Lake City.
If you are looking for a flight deal from San Juan to Salt Lake City, look for departures on Fridays and avoid leaving on a Wednesday, as it's usually the priciest day. When flying back from Salt Lake City, Tuesday is the cheapest day to fly and Wednesday is the most expensive.
When flying out of San Juan you will be using San Juan Luis Munoz Marin Intl. You will be landing at Salt Lake City, also known as Salt Lake City.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from San Juan to Salt Lake City.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Salt Lake City from San Juan is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Salt Lake City with an airline and back to San Juan with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Salt Lake City from San Juan up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Pros: "Everything it was ok. Travel on time."
Cons: "No complaint."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Pros: "Everything JetBlue has to offer."
Cons: "Offer water between snack time would be great."
Cons: "JetTV only had 3 movies and they ran on their schedule. Was not on demand"
Cons: "No movies translated to spanish. Too crowded. Did not follow distancing while que exiting."
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Pros: "Great comfort and friendly crew"
Cons: "It was great!"
Cons: "The plane was full, there were barely any empty seats. Everything inside the plane was old. The bathrooms were gross. The TV didn't work for most of the flight, and when it did start working you couldn't choose movies or shows to start from the beginning."
Cons: "Gate was changed without communication. Better communication"
Pros: "The pilot provided us with a trip that felt more entertaining and expedient."
Pros: "Comfortable !"
Cons: "Better snacks"
Pros: "Moving seats to a less crowded seat."
Cons: "There was no empty middle seat and a pretty full flight. Only 2-3 movie options. Old plane with small screen."
Pros: "With the Covid-19 precaution in place, I felt really safe on the flight. Masks were required at all times; the crew did a great job with handing out safe snack and waters. JetBlue did a great job."
Pros: "New airplane"
Cons: "A working entertainment system. Old and no operative!"
Pros: "That I was able to get home."
Cons: "Delayed flight, missed my shuttle home and crew lost control of people."
Pros: "Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order."
Cons: "I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Cons: "This flight was for my wife and I's honeymoon and it was a miserable experience. The flight was delayed by several hours with no specific expectation of when it would actually leave. We were just continually told “soon”, “shortly”, “in an hour” all night long. If we were given a specific time then we could have planned on at least trying to sleep for a little while. It wouldn’t have been near the same inconvenience if it was during the day except it was during night when no stores were open to buy food or a pillow to try and sleep. The airline wasn’t able to get any pillows or blankets for us. Luckily we still made it on our cruise before it left but with no sleep it left us pretty miserable trying to recuperate from that night."
Pros: "I love Jetblue because everything always good for me never desapoint me"
Cons: "For me nothing"
Pros: "Staff was amazing, and the movie selections are always good"
Pros: "Amazing landing"
Cons: "All good"
Pros: "The luggage waiting time was 0!"
Cons: "Avery good"
Cons: "Yes because we have to Wait. 4 hour"
Pros: "Flight crew as great."
Cons: "Boarding was a circus, and the cabin crew could have cared less... All they were interested inward handing out credit card a;p,cation. By far, the worst cabin crew I have seen i the last 5 years."
Pros: "The crew was amazing. The seats were comfortable (I’m 6’4”)."
Cons: "The entertainment system had issues with the movies."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "The space was very comfortable."
Pros: "It was on time"
Cons: "My Screen didn’t work"
Pros: "Flight arrived on time"
Pros: "Lots of room between the seats."
Cons: "Late and unstable"
Pros: "No turbulence"
Cons: "It was all good"
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Pros: "It wass Great the only thing I didn’t like was the delay but other than that everything was great"
Cons: "The only thing I didn’t like was that the flight was delayed."
Pros: "There was enough leg room for a big guy like me so that was nice."
Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."
Pros: "Much better legroom , leather seats. Much faster, more orderly boarding. (the plane wasn't ready until 10 minutes before departure- Jet Blue got everyone on in 10 minutes for an ontime departure) You get beverages as needed instead of a 4 oz ration. Selection of snacks instead of 3 pretzels. Crews were friendly and young instead of old and abusive. Nice new Airbus 320."
Cons: "Limited options for travel. They don't go everywhere that I do."
Pros: "Very smooth ride, only a little bit of turbulence here and there but nothing to write home about. Crew was also extremely professional and friendly. For my first time flying solo, they were amazing."
Cons: "Entertainment was lacking. My entire row couldn't change the channels at all so we were stuck watching the same movie on repeat. Couldn't even get to the map to see how the flight was progressing. WiFi also kept going in and out every 3-5 minutes. Knew this was to be expected over Canadian airspace, but the rest of the time was unbelievable."
Pros: "Snacks and a drink included"
Cons: "Satellite TV did not work. Only showed one movie in english for a four hour flight (no choice in movie and it started replaying a second time)."
Pros: "The TV was free, thats about it."
Cons: "My plane boarded 20 minutes late. Jetblue forgot to de-ice the plane so we missed our takeoff spot and left an hour and a half late. We arrived in SLC over 2 hours late, and then proceeded to wait 20 minutes for an open gate. The entire flight I was seated next to an elderely couple that were making out literally on top of me. When placing my overhead bag, one of the straps were caught in the lock mechanism. Instead of the flight attendant moving my strap and closing the bin, she gave me attitude and told me to fix it myself. 2 hours into the flight i wished to sleep, but my television display was broken. As a result, the brightness of the screen was on the max setting the entire trip. The last two hours of my flight I spent dealing with a headache because the rest of the plane was dark, and the display was half a foot from my face. To top off my horrible experience, the row across from me, and the row in front of me, had a screaming infant which wailed the entire flight long. I will never fly with Jetblue again, and will advise anyone considering it to pick a different airline."
Pros: "Great gate attendants"
Cons: "Couldn't turn off the TV"
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "Nothing.... we had to book another airline to get us home as We were bumped from our flight a few weeks before we traveled."
Cons: "The airline canceled our flight and rebooked us for a late afternoon flight the next day. We had to book a return flight with another airline because there were no hotel vacancies in San Juan, due to the recent hurricane..... Didn’t even get a refund, just a credit with the airline, which they put a time limit on - one year from the original date."
"I need to go back to waterloo this week"
"Better food please"
"Delayed 1 h 40 mins"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Pros: "Very nice crew."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Free WiFi"
Cons: "Free WiFi"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Seats were great! No snackage... #covid19"
Pros: "excellent service very happy with the crew"
Cons: "Better food"
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Cons: "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
Cons: "Delayed was terrible. I arrived 7 hours later than expected."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Wonderful and on-time!"
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "No problems, friendly crew"
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "Crew was very helpful and attentive"
Cons: "The 4 hour delay."
Pros: "Crew On time Boarding"
Cons: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "That I arrived at my destination"
Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Quick boarding and on time departure"
Pros: "Laura was very helpful and so was the gate agent."
Pros: "AA is excellent."
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "More confortable seats."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "Nothing at all !!!!!!!"
Cons: "We waited 6 hours at the airport. American Airlines kept changing our gate number from gate a17 to gat a39 to gate a9. Then at midnight we received the noticed they cancelled the flight but before we received that the attendance at the counter all left. The display above gave us a number to call or we could go wait in a line with over 100 other people we started to for about 1hour and was on hold on the phone at the same time as we watch customer relation people leave while the line got bigger. Soon there were only 4 people with a long line. We left after 1 hour but stayed on hold on the phone. After over a hour we finally got through on the phone. The next fight isn't till sat even, we were leaving Thursday so we said we needed to cancel our flight. Instead of them doing the cancelling and refunding our money we now need to login after 24 hours with or tickets an request a refund. The fun doesn't stop with American Airlinees. We have flown them in the past for years and their service has gone down terribly since the take over."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "The service of the air hostess."
Cons: "Definitely more space is better."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Cons: "Cabin felt quite warm"
Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
Pros: "Nothing.... Seats were terrible!!!!!!!!"
Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."
Pros: "I likeKayak is always with me and informing everything."
Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Cons: "the flight attendant had way too many announcements. Her script was too long."
Cons: "No snack, one cup of beverage and no movies without paying."
Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Pros: "Fine short flight."
Cons: "LAX makes you think you are in a 3rd world country. Its dirty - poorly laid out and no amenities. I had to walk 2 miles and go through 2 TSA points to transfer from the international arrival terminal to terminal 8 for my final connection. Comparing LAX to the Frankurt Germany airport is like night and day. Finally get to my gate - and I have to watch a pop up ad to get 45 min of complimentary wifi."
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Cons: "no food, no entertainment, tiny squished seats"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
Pros: "Great flight"
Cons: "Everything regarding food $ wasn't aware of it"
Cons: "Delays. Miscommunication."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Cons: "Boarding. Board by inside seat to outside seat and it'll go much faster."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "Good flight"
Pros: "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
Pros: "Crew was nice and very helpful."
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Cons: "Seat room was terrible, ridiculous."
Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "On-time boarding."
Cons: "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
Pros: "Crew was great!"
Cons: "Entertainment system did not work"
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Cons: "Excelent service from kayak and the airline"
Pros: "United responded pretty well to the situation and gave hotel and food voucher."
Cons: "My fly got delay and because of that I didn't get in time to my connecting flight."
Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"
Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Pros: "The flight was comfortable, people were courteous, service was as expected."
Cons: "Friendly staff and the flight was comfortable"
Pros: "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
Pros: "The flight crew was wonderful and was a smooth flight."
Cons: "No entertainment, shared or individual screens are necessary. Especially in over water flight without wifi."
Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "Great, smooth flight.... arrived earlier than scheduled and left exactly on time!"
Pros: "The boarding process was excellent and the crew was very carismatic, nice."
Cons: "How the pilot end the flight. The lights were on and I could not sleep at all."
Pros: "Something to entertainment."
Cons: "Dont have music or screen tv"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
"I should've researched Frontier a little better. There is a charge for carry-on luggage and a charge for your seat assignment. The flight was delayed 1 hour with no notice at the gate and there was no Frontier representative at the gate until it was time to board."
"I liked nothing! The way they run things!"
Pros: "Quick efficient"
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Cons: "Frontier made me miss this flight"
Cons: "El servicio es de lo peor"
Pros: "Crew very kind and helpful. Seats a little tight"
Cons: "More leg room"
Pros: "Better costumer service !"
Pros: "The ease of getting onboard."
Cons: "I paid extra for the exit seats thinking there were going to be more comfortable, they were worse then the regular seats and I felt ripped off. On top of that you charge for water? That’s silly."
Pros: "I didn’t like a think since I checked in online and arrived within the 45-60min window to check my luggage. The system said it couldn’t find me. Frontier marked me as a no show before the time window closed"
Cons: "A full refund or they could’ve let me use that ticket price I’ve towards another flight equal to or of lesser value. What really ticked me off was I had to pay for my bags for them to turn around right after I gave them my card to swipe they then mark me as a no show getting even more money from. I will never use frontier ever again. I’d rather pay more money and delta"
Cons: "No allowing passengers in the back run to the front when the plane stops"
Cons: "You get what you pay for! Super full flight, no amenities or comfort"
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "My seat and the flight crew."
Cons: "You being on time."
Pros: "Finding a better price than the actual site of the air line"
Cons: "Nothin honestly."
Pros: "We had plenty of room with our young children. Everything was super clean!"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."
Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"
Cons: "Flight was more than 1 1/2 hours late taking off after we had already boarded with only one update from captain explaining that there was a computer problem and he had no idea when it would be fixed but that they were working on it. When we finally did take off, we waited for an additional 30 minutes in Salt Lake while we waited for a gate and another 30 minutes to be allowed off after reaching the gate. Given the amount of time for security and early check-in protocol, I could have rented a car and only arrived an hour later to my destination without having to endure this flight."
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "Good price"
Cons: "Worst trip ever"
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Pros: "Crew was fine."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Cons: "We were put on a Delta airlines flight because Frontier could not accommodate us."
Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."
Pros: "We got there safely and they didn't lose our bags"
Cons: "Nickel and diming is for EVERYTHING! It was ridiculous after we added up all of our "fees". It would have been so much cheaper to go on a different airline. I believe we were scammed to believe we were going to fly cheaper because we didn't have to pay extras what a scam!"
Pros: "The flight attendants were cordial and funny. The ground crew was great to deal with too. The new airbus seats were comfy but lack entertainment and adjustments. The thing that irks me about Frontier is that every time we fly we have to pay for bags, whether they are checked or carried on. It makes the cheap flight deceptively more expensive compared to the other airlines and you have to pay for them separately. Lose-Lose"
Pros: "The seat terrible no movie no water over 4 hrs terrible 35 dollies carry on bag at the end is more expensive than any good airlines Was on time departure but that is what we expect flight attendant didn't even want to answer if I have to pay 2.99 per Soda ... the price is in fmenù in front of you... and quote"
Cons: "Every thing is bad"
Cons: "No real complaints about the flight, HOWEVER, Frontier's luggage handlers (probably in Denver) ruined a piece of my luggage. I got home very late and didn't notice the problem until the next morning. I checked their baggage policy and noticed there was a four-hour window to report lost or damaged luggage, so I was out of luck on a $100 piece of luggage. I recognize damage can be caused by any airline, but when you have to pay to check a bag AND carry one on, you would think you'd be given more than four hours to report a problem."
Cons: "I've never felt more taken advantage of by a company than I have for Frontier airlines. I purchased my ticket on a tight budget, only to find that the cost more than doubled from fees when I arrived at the airport. I was expecting to pay extra for a checked bag, but have never flown with an airline that also charges $40 for an overhead bag. I ended up spending more on luggage than my actual ticket (2 bags), which turned what would have been the cheapest flight option, into the most expensive. They also have a seat fee- yet another last minute slap-to-the face charge."
Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."
Pros: "Crew did a fine job."
Cons: "Booked over Kayak which did not inform me of the excessive charges for things like booking seats or carry-on luggage. In addition, the new Airbus planes have seats that do not recline, made of rigid foam padding, and tray tables that are smaller than an iPad Mini. There was no food or beverage without an extra fee. There was no entertainment. Frontier would be a lot further ahead if it worked with services like Kayak to report consistent cost of fairs compared to other vendors. The bottom line is that this is the last time I fly Frontier, and the last time I book using Kayak."
Pros: "It was crazy cheap"
Cons: "The seats were tight, there was no movie, no snacks or drinks except to purchase, no tray table, and the bathrooms stunk up the plane frequently.... sigh I haven't flown in a while but I don't remember flights being this terrible"
Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."
Pros: "We got to our destination."
Cons: "Seats are like sitting on a piece of plastic and they don't recline, which was funny every time we landed or took off they would ask to have the seats put in the upright positions. The minimal savings you think you are going to have go away quickly when you find out you have to pay for a carry on and pay for a checked bag. Oh and you want a soda and a snack on your 3.5 hour flight? better be prepared to dish out for them as well. When you are getting on the plane they have billboards going down the walkway that say Featured on Frontier and Showing soon on Frontier, but no TVs to view on. No place to plug in your devices to charge like the other airlines I use."
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Cons: "I got stung by the $30 each way for a carry on bag. This made the flight the most expensive of my choices rather than the most affordable. Never again."
Pros: "Nothing. If I could say that I liked something, it would be that I liked that my flight wasn't any longer than it was."
Cons: "Both planes (departure and returning) were old, dirty, and I have sat in more comfortable metal folding chairs than the chairs on these planes. Frontier charges for everything. They charge for seats that recline, charge outrageously for reclining seats with a ting bit more leg room, their beverage service is not free, only water is not charged. No snacks either. Luggage that is considered carry on at any other airline is charged at $60 at the gate and the flight attendants pander and really push passengers to apply for their credit card. Horrible all the way around and we will NEVER fly Frontier again. Ever."
Pros: "It was on time"
Cons: "No drink, cramped seats. The fact that they lost a price but then charge for everything else so trip actually doubles"
Pros: "There was no food and no entertainment. The flight was delayed 30 minutes. These are not criticisms, I did not expect food or entertainment, and delays happen. I'm just explaining the score I gave."
Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."
Cons: "Pretty much the experience. I had a pretty lengthy layover to begin with. The delayed flight was absurd. It doubled my layover with little to no notification as to when it was going . It is was pushed back 5 times with no announcements from any Frontier employees. Plus once the plane finally ended up showing up, the gate was staffed with one employee that was seriously overworked. Everything was delayed again. Once we boarded the plane, there was yet another delay from the maintenance crew and there was no estimated time for departure. This seriously is making me consider never flying Frontier again."
Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."
Pros: "The safety of the flight, kindness of the attendants and the cleanliness of the plane."
Cons: "The hidden fees. I purchased a ticket not knowing that I would then have to pay for a seat! How ridiculous is that??? Did you expect I would hold on to a handle like on a subway??? If I purchase a ticket, I expect that to include a seat. Your ploy to attract people to purchase tickets, and then charge up the nose for even a seat as well as a carry on bag and peanuts, is not impressive. I will not purchase a ticket on Frontier again and I will definitely let my friends and family know that they will be paying just as much for Southwest if they do so. I'd rather know up front what the total charges will be. Very disappointed in this aspect of my purchase."
Cons: "Although there were warnings that "fees may be applied", I could not find how much those fees would be until 24 hours before my flight when I checked in. Before that, I had actively searched for how much I would be charged for my seat and my luggage both online and on the phone. No answers. I described this process to a lawyer who said there is possibility for a large class action lawsuit. I ended up having to pay $70 in fees (and will again on my flight back home -- probably -- again, there's no way for me to find out from Frontier until I check in). I don't mind fees, but they should be transparent. I will never fly Frontier again."
Cons: "Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous."
Airlines flying from San Juan to Salt Lake City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Juan to Salt Lake City
Masks required on board, masks provided on flights from San Juan to Salt Lake City
Social distancing seating
Middle seats unavailable to book on flights from San Juan to Salt Lake City
Testing for antibodies, testing for symptoms for flights from San Juan to Salt Lake City
Waiving of change fees. Search flexible flights from San Juan to Salt Lake City