Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Pros: "Quiet flight."
Cons: "Our luggage didn’t make it to us in its entirety."
Pros: "The flying part"
Cons: "Tiny seats"
Pros: "Great customer service"
Pros: "small airplane but fly smooth and landed safe."
Cons: "nothing at all"
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Pros: "On time!"
Cons: "Very crowded flight - almost overbooked!"
Cons: "Price gouged to escape hurricane Irma"
Pros: "it was ok just a long flight"
Cons: "food too high"
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Pros: "The flight was very pleasant!"
Cons: "The landing was pretty brutal!"
Pros: "Everything went good. Crew was professional, flight was on time"
Cons: "Two people were assigned the same seat"
Pros: "All good. Like the exit row. Extra leg room"
Pros: "The flight wasn't too packed."
Cons: "My husband and I flew from Newark to Atlanta on 03/12/2017 with United. My husband is active duty military and Alicia assisted us with checking in our baggage. She was very kind and helpful. After retrieving our tickets, we went through Security and my goodness, the process at Newark is awful and TSA WAS EXTREMELY RUDE. That's besides the point. Our flight was delayed because the pilot was not there. Our departure was at 0605 and we didn't leave until 0630. Everyone boarded the plane and we were waiting for the pilot. Then the crew members were pretty rude and not friendly. I know it's an early bird flight but jeez, they can be a little nicer. One stewardess had high heel boots and literally would stomp up and down the aisle. Then she kept saying my purse was not under my seat which it clearly was. I don't know where else she'd like me to put it, maybe in the passengers seat in front of me. I would probably not fly United unless I have no other choice."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "All was handled beautifully!! Great flight and we arrived early!!"
Pros: "It was a smooth flight."
Pros: "Fastest flight and boarding."
Pros: "We'll coordinated."
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "Flight attendances"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "Flight was on time and smooth."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "We appreciated the upgrade to first class. Perfect for our vacation"
Cons: "Not much, my husband had to check his carry on bag due to a full flight. But we weren't that upset about it."
Pros: "Boarding crew was very friendly."
Cons: "It took a long time for the luggage to be unloaded."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Seats aren't comfortable"
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "Great spacious seats."
Cons: "Rude staff at the gate. The lady did not even let me finish my question before saying "No"! I approached her at the gate 1 hour before the flight to explain that I was not able to pick a seat online and I was trying to get an isle or a window seat due to my sciatica nerve pain, but she interrupted and said "no" before I got to ask the question. A few minutes later my name was called by another agent for a seat assignment. When I approached them, the first agent told the agent who called my name "no, she already has a seat" and did not even let me talk! This is awful customer service. I always fly with Southwest, but this time I had to fly with United because of the timing of the flight. I will choose an airline where I can at least get to finish asking a question and apparently that is not United airline."
Pros: "That the flight was over"
Cons: "Had to pay for flight, tiny sardine seat, water and people on flight were in a huge hurry to exit plane at gate, hardly waiting for row by row polite deplaning. At least I had an assigned seat! Baggage took a long time to arrive. The crowd on flight were very loud - awkward personal conversations. Crew were good."
Cons: "You have to pay for everything. No leg room"
Cons: "Seating was wrong , they gave me a different customer's ticket and had me standing waiting for my seat . Attendant left empty bottle in seating area and walked away . Staff was loud and unproffesional."
Pros: "The end."
Cons: "The airline"
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Cons: "Multiple delays. Turbulence. Not even offered water."
Pros: "The flight did get me from Chicago to Atlanta successfully, which was essentially the goal. The flight was not at all delayed, which was very appreciated. The staff was wonderfully nice, no complaints."
Cons: "The flight was very simple, I was unaware of their baggage policy before arriving to the airport. Other airlines make it clear how much a carry-on will be, I was unaware, and I felt a little tricked when I got to the airport and paid $55 for my bag. I don’t recall it being clear when I purchased my ticket either. I would have likely gone with another airlines if I knew it would be that expensive for a carry-on. No complimentary beverage service on the flight, which would have been nice. Keep expectations low, I don’t really need entertainment or a complimentary beverage service on the flight, is it nice and very appreciated, yes."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Pros: "Very comfortable seats and smooth ride"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "Flight attendants"
Cons: "Food items were expensive, having to swipe my card for a cup of water was quite annoying. Missed my first flight due to baggage being closed out although I tried to check my bags online almost 3 hours before the flight."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Cons: "Attendant were not professional talked personal businesss during flight. Looked tired"
Pros: "It was a no frills flight, but it was a good no frills flight"
Pros: "Flight left on time"
Cons: "staff was not professional nor helpful. baggage fee is outrageous for carry on."
Pros: "There was a 3 hour delay. They lied about the reason for three delay. They charge way too much for carry on and checked bags. After paying for bags spirit is actually higher than the other airlines."
Cons: "The lying about the reason for the delay. Price of bags."
Cons: "Worst airline ever"
Cons: "$100 R/T checked bag surcharge. No comp. snacks or beverage. Cramped uncomfortable seating. Inappropriate sale and hard promotion of Spirit credit card on both flights."
Pros: "Great flight and price for tickets"
Cons: "Can't complain"
Pros: "You get exactly what you pay for. A no frills service that gets the job done."
Cons: "The smaller aircraft are a little uncomfortable"
Pros: "They were on time and the return flight crew was friendly."
Cons: "The bag fees for me to check a bag and carry on a second bag was $100, so my inexpensive fare was $200 more. On the flight out the seats were very uncomfortable--plastic non adjusting seats. Thank goodness the flight was only four hours long. While I understand that drinks and snacks are "add ons" and a profit center, passengers have to buy expensive water and snacks with the gate vendors. Surely the airline could stock a few gallons of water for dehydrated passengers? The cost of my two bags would have covered bottled water for everyone on the flight."
Pros: "That the plane was really on time."
Cons: "No good service. Service try to sell you overpriced snacks and drinks. Carry on bags $55, Drop off bags $52."
Cons: "extra charge on carry on luggage and they charge for a snack and a drink. i will never fly with them again."
Pros: "Nothing really, I will stay away from Spirit in the future."
Cons: "There was a delay in our flight, did not receive a notice or anything. Had to sit in the airport for four hours. Has I received an update or a notice I would of planned around that. Also, the staff didn't seem to care. They just blamed the weather in Philadelphia, when we checked the weather there its was 83 and sunny. When we talked to the staff about it they changed there reason and they finally told us the truth; which was a staffing issue. I guess the previous flight crew decided they had enough and they didn't want to fly to Minneapolis."
Pros: "If not for the people this airline would disappear"
Cons: "Wouldn't let me board my flight even though I got the almost an hour before take off then told me I had to pay $100 to catch the next flight. I will never got with spirit airlines again."
Pros: "Liked pre-boarding experience, on time flight arrival and baggage pick up"
Cons: "Tight uncomfortable seats"
Cons: "Sudden notice for flight delay near at originally scheduled boarding time."
Cons: "That you had to pay for everything. A water? Really!? Snacks should be somewhat free"
Pros: "I like that I got home."
Cons: "The hidden fees ($20 for a carry on, $20 for a seat, no complimentary soft drinks, etc), the rude attendants, the late departure, the terribly rough landing..."
Pros: "Crew on the plane were very nice but the front desk were not very friendly nor explain things well."
Cons: "Unfortunately- I have a horrible time with your website, was never able to access. (Spirit) Your customer service is horrible, the young lady even hung up on me went I ask to speak to a supervisors! I was nice went expressing my concern, and trying to understand what was happening. The 2nd time I called the young lady was very friendly and helpful but I never got my email and she verified the email address I believe it was a system error. I was so surprise with the cost of baggage has to high. This was my 1st experience with this airline and probably my last. I travel often and I have never had such a horrible experience! I never compliant but this time I must express my concerns."
Cons: "They charge $55 for suitcase (other airlines only charge $25) AND for $55 each carry-on suitcase. They do NOT serve anything, not even water, unless you pay extra for it. The seats are cramped. At McCarran airport, they changed the gate but neglected to tell the people waiting at the gate. In Atlanta, the flight was delayed over an hour, almost 1.5 hours. Overall, I doubt that I will EVER fly with Spirit Airlines again"
Pros: "The flight actually happened."
Cons: "Flight was delayed for multiple hours numerous time before it was CANCELLED and we were told there wasn't another flight for 2 DAYS. I knew it was a horrible airline when I booked, but didn't think it would be this bad. This isn't a rare thing on this airline either."
Pros: "Purchasing my ticket from Kayak was easy and quick! But actually flying Spirit was a horrible experience. There was a delay without explanation regarding my return flight. The planes were old and during take offs and landings seemed to be on the verge of falling apart. The staff was rude and seemed like they were not confident in the planes abilities either. Overall, as a first time Spirit flyer I have no plans of flying with them again. Similarly, now I know why people always fly Delta!"
Pros: "The flight was delayed for 3 hours, with no explanation of any kind. When we landed in Atlanta at 2:30 in the morning, the trains were out of service and we all had to walk from the last gate in the last concourse to baggage claim. We did receive a $50 voucher for future travel for the inconvenience. But I don't think I'll be flying Spirit again."
Cons: "Delayed, exorbitant baggage fees, no beverage or snack service, general logistical incompetence."
Pros: "Once flying it was smooth"
Cons: "Delayed twice, lots of waiting"
Pros: "Arrived at my destination."
Cons: "Flight landed 30 minutes late and then we were delayed another hour with no explanation after being told it'd be only 10 minutes after the last person got off the plane. Unfriendly not even dating to border on polite."
Cons: "Flight kept getting delayed and the crew was not communicating what was going on. Also, the seats are pretty uncomfortable."
Pros: "Air comfort"
Cons: "Charges for luggage is very high. I paid $110 for two bags."
Pros: "All of the Spirit Airlines staff were smiling and friendly. In a busy environment this is not always the case."
Pros: "I liked everything"
Cons: "I didn't like that they charged for the foods when it's over a 100 people who paid . Least could give 1 free condiment"
Pros: "THE CREW AS GOOD"
Cons: "THE PLANE WAS DELAYED AGAIN THE SEATS WERE VERY UNCOMFORTABLE. SECOND TIME IN A WEEK THE FLIGHT WAS DELAYED WAS OVER AN HOUR LATE EACH TIME"
Cons: "Spirit Airlines gives passengers no time to check in thru security and did not allow me to board even though I was an hour early. They always overbook flights and then cancel your flight at leisure."
Pros: "Excellent, I havent get any issue at all, flights are.on time, excellent customer service, I'm really happy."
Pros: "Overall I had a good flight. Everything went as smooth as it should have."
Cons: "Paying for seats that recline is unreal and paying $40+for a checked bag and a carry-on is quite ridiculous. The maximum weight checked luggage weight is 40 lbs which is quite difficult when your a woman traveling for a week."
Pros: "The low fares are always good"
Cons: "I jus don't like how you have to pay for one small carryon. Everyone should be entitled to at least one. I had to pay almost $90 for my carryon round trip. If that was the case I would have flew with another airline that doesn't charge me for my bag and the fares are not far from the prices of spirit. I. Total my round trip flight cost me $220 jus for air fare and luggage. Not acceptable. I'd rather fly delta or jet blue. I would pay much less than the total investment at spirit and won't have any baggage issues"
Pros: "Crew was friendly & boarding was quick."
Cons: "Bought flight because it was cheapest advertised; however, paid $36 for my one carry-on and another $56 for my one checked bag! The $25 extra was due to it being over their 40# weight limit (other airlines allow 50#). I'm very petite (5'2" & 105#), but still felt the seat was extremely small! Upon landing, there wasn't a gate available; so we waited nearly an hour to de board the plane. The passenger next to me said that's happened 4 of the 5 times he's flown Spirit (1-3 hour waits!!). Lastly, our luggage took a considerably ling time to arrive at baggage claim. Although we landed by 6:43, it was 8:30 before I had my bag and could leave the airport."