Find cheap flights from John Wayne (Santa Ana) to Las Vegas

Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"

Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."

Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."

Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"

Pros: "Crew and plane ride."
Cons: "The seats hurt us."

Cons: "If you dont have TSA precheck....get it...lifesaver"

Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."

Pros: "Crew was nice"
Cons: "Leg room"

Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"

Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."

Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"

Cons: "They charge $50 for a carry on bag!!!"

Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."

Pros: "Nothing"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"

Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."

Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."

Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"

Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"

Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."

Pros: "The crew was amazing"

Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."

Pros: "Nothing"
Cons: "Still in Reno. Aircraft broke down"

Pros: "Great crew and online customer service..."
Cons: "1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’"

Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."

Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"

Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"

Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."

Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."

Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."

Pros: "Fare and friendly staff."
Cons: "No wi-fi."

Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."

Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."

Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"

Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."

Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"

Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"

Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"

Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."

Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"

Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"

Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."

Pros: "Cheap"
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."

Cons: "The flight got cancelled - trip had to be completely rearranged."

Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."

Pros: "The crew was very friendly"
Cons: "The flight was delayed 2 hours. The plane was freezing the entire flight. Apparently, the crew tried to get the pilot to turn down the air, but it never happened. I hate how Allegiant nickel and dimes you. Not even a cup of water is free."

Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"

Pros: "Nothing."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."

Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."

Pros: "Nothing"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."

"Flight was quick and on time."

"The ride felt inviting from the start. It was nice"

"3.5 hours late and took 40 minutes to get to gate after landing. Frontier is a mess."

"Waited 8 hours to board for a 1 hour flight, ridiculous"

"Late into Vegas due to weather. Not your fault. Gate not ready, your fault?"

"Nice and friendly service. Quick boarding - ontime landing! 5 out of 5 stars!"

"I was arrived airport before one hour 10min. Before arriving airport online checking had error… However they not allowed check in since im was not in airport 2hours before departure……. I have no idea about two hours policy….. And they not explain clearly also i asked airline workers name but they wont tell me They hide their name card…. Super bad experience No refund no explained…… I lost money super bad"

"Things were cool. No entertainment or water"

"Flight was delayed."

"I need contact the airline my money was stolen"

Pros: "Flight itself went smoothly and crew was responsive to people's needs"
Cons: "The check-in process for Frontier is a scam. Initial cost of my flight was $70, but they neglected to inform me of extra charges like carry-on and assigned seating until the time of Check-in, which upped my price to ~$130. Still not the worst price, but it was very scummy that this wasn't just charged upfront. Seats are uncomfortable, which led to many people getting up despite the seatbelt sign being on."

"Well the first and worst thing is that you have to pay for a carry on bag. Which they tell you if you don’t read it when you book your flight. You can do it through their website at the ticket area. The staff in Sacramento were RUDE and wouldn’t answer any questions. I will NEVER book with Frontier again. Save the headache and book with Southwest so you don’t have to pay to carry your own bag on the plane. It cost me 41 and 37. On top of my fare. Which by the way went up as soon as I booked it. First it said 38 and then wouldn’t you know it, once I was ready to book, it went up to 78."

Pros: "Fast and easy flight"
Cons: "No sign at the boarding gate what the destination of the flight was - sometimes gates change I couldn’t easily confirm that I was at the correct gate"

Pros: "Price and availability"
Cons: "Couldn't hear gate announcments and airport/gate team was overworked/understaffed."

Cons: "And baggage retrieval at Las Vegas was terrible."

Pros: "Excellent crew"
Cons: "I like my travel experience"

Cons: "On the trip out, we were packed into the plane (every seat full)but had to wait 45 min for the pilot. On the flight back, while checking in online, I was paying for my carry on. On the ticket it said checked bag. I spent an hour online and on the phone trying to correct the problem. It was impossible. Had to go to the airport 1 hour early to go to the counter to fix it. They would not fix it without a fee!!! Since I had already paid the $44 I just checked it. When I got on the plane, I was telling the person next to me in the middle seat about the frustration with the bag and he had the same problem! Once again we left 45 min late. Once we landed, we had to wait for the gate. I have been traveling a lot lately, the other 3airlines I have used passed out Clorox wipes when entering. Frontier did not. Sitting on a full flight for An extra 45 min, both ways, made me feel exposed and unsafe. Very frustrating experience"

Pros: "Lady at the check-in terminal was amazing. Flight staff did a good job."
Cons: "There were several “stretch” seats available for passengers filling three seats next to each other and flight crew refused to let people change seats, even if they were on the same side of the plane (weight distribution). Feel like they could have taken care of the customer better."

Pros: "Very friendly. Cared about the customers. Arranged seating to spread out the passengers."
Cons: "WiFi on the plane!"

Pros: "The crew was hilarious. I love their honesty and awareness of how terrible it is to charge people $4 for water on a 3 hr flight."
Cons: "The seats, the leg room, the captains announcements, the intercoms sound quality, the temperature, the entertainment, so so so very much."

Pros: "Boarding was quick."
Cons: "The flight was packed and I was seated between two strangers during a pandemic. Very irresponsible. This will affect my decision to fly frontier in the future."

Pros: "I was surprised that the flight was completely full despite a pandemic"

Cons: "Everything was good until the last flight from Denver to Las Vegas. They let us into the bridge but did not let is into the plane for a while because they just finished cleaning it and was waiting for maintenance to fix a broken chair, which made us stand and wait on the bridge. They should've just waited to let us in until the plane was ready instead of stocking us into the bridge.Additionally, as I was leaving the plane the one of the crew member was arguing with a customer, which could've been handle better."

Cons: "No one at the counter before the flight. Everyone was at the gate. I lost my flight and you wanted to charge me anotyer 100 dollars. And i had ti catch a flight frim Orlando and had ti drive myself there. They lost my baggage as well .first night in vegas was ruined by Frontier Airlines. Did not know that I needed my pool sticks to play ahead of purchase new pool sticks they cost $1,200 and I had a purchase 1 days worth of clothes unreal never experienced anything like this such a horrible Airline"

Pros: "Not much"
Cons: "I was stopped at loading & forced to pay 60 for my carry on even though I checked early online & it showed I had paid 40 for my bag. It was misleading, also checked with a Frontier staff at check in desk & she confirmed I was ok. "Supervisor" at gate was very rude & turned & walked away while I was asking a question & trying to show her my email receipt. I have never gotten sick on an airplane before but I did on all my Frontier flights & there was no air sickness bags in seat. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase. Frontier is not "cheap" at all. And worst customer service I've ever dealt with."

Pros: "The initial price was great. The direct flight was fantastic. No wasted airport time."
Cons: "I paid an extra $16 because I thought I had to pay for my seat. It was an emergency aisle so I got more leg room, but my seat didn't recline at all. It was impossible for me to sleep during my 3 1/2 hour flight to Las Vegss. Each bag you brought must be paid for whether it was checked or carry on. My original ticket price was $241. With the $60 bag fee and $16 additional seat fee ( I did not reserve one on the way home, so there was no additional charge for that direction). My total was $317. I would have preferred a larger airline with reclining chairs and free movies."

Pros: "Like, it was a first time experience . Notone wewill repeat. First off chrck in was not available until two hours before departure no one was at the counters when issued a ticket from an attendant she acknowledged my carry-on but said there was no fee to pay when called to board the plane the agent told me to go back to the counter and register my carry-on I did not understand and was irritated when we paid a fee of $45 for that carry-on we were able to board no complementary beverages or water were offered on a two hour and 45 minute flight . It seems like and nickeled and dime operation sorry but hard backseats are not the way I want to travel so very mediocre"

Cons: "at 4:30 pm I had a text alert that the flight was delayed by 8 hours yet there was nothing done to replace crew who were going over their max hours. The pilot and both stewardess told different stories. At 1 am in the morning they claimed they were looking for replacements. It is bad enough having a flight canceled and having to drive 840 miles or wait up to 2 days to be rescheduled....but to have blatant lies told was even worse. Then cancel due to weather...when that was not the case..so baggage fees cannot be refunded. The baggage fees were almost as much as the airfare."

Cons: "The crew was fine. There was a problem with the fuel in Santa Ana, so we had to make a stop in Las Vegas to refuel which took nearly an hour to do. On top of that the airline issued no apology, no refund or voucher even though the flight was meant to be direct. The strangest experience I had ever had flying and (even though I said it last time), I seriously will NEVER fly Frontier again."

Pros: "$49 price for ticket from Pittsburgh to Las Vegas. (WARNING: uncomfortable seat only, doesn't include any baggage)."
Cons: "The seats are very uncomfortable. They are smaller than before and the airline claims they are "pre-reclined." The boarding process is poorly organized (should fill from back to front). The staff is not friendly. Food costs, they claim you can't consume your own alcohol, and they begrudgingly give you water if you press them. When the plan landed at the exact time the pilot predicted 4.5 hours earlier, they told us that we were "early" and kept everyone waiting with seatbelts fastened. In fact the crew frequently abused the seatbelts fastened light during calm air. Don't fly Frontier unless it is severely cheaper; the experience is terrible."

Pros: "My choice of seats"
Cons: "Amount of legroom in my chosen seat"

Pros: "The flight was on time and the crew was friendly"
Cons: "The check in process was PAINFUL! The check in staff, only two ladies, were there by 4:30 but could not check in our bags until 5am, resulting in lines. Two staff members for everyone was not enough and one of them kept taking off to do something else, leaving only one person to check in. The Baggage Only line received way more attention, forcing the rest of us to wait longer even through we were line FIRST. You should take direction from Allegaint! I flew from Vegas to Fresno a few days later and their check in service was exceptional!"

Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."

Pros: "Absolutely Nothing!"
Cons: "Poor gate service, plane changed, gate changed. An absolute madhouse with the Frontier's employees either not knowing how to handle the situation, or not caring. Flight was eventually over and hour and a half late. After considering the additional charges for seat selection, checked/carry on bag, and outrageous charges for even a soda in flight - the economical flight I thought I was booking was any but a bargain. Historically I have flown on United...I took a chance with Frontier and will not make the same mistake twice...I now understand why Frontier is in financial trouble..."

Pros: "It was quick to get on the plane."
Cons: "I am very concerned with the staff of Frontier as how they could let not one, but two passengers on their flight who are CLEARLY past the legal limit of being intoxicated. I had two passengers, mother and daughter, who were in front, and beside me who were stumbling while walking to their seats, had slurred speech, and absolutely reeked of alcohol. I had made a point to one of the flight attendants about it, they did not do anything more than shrug it off, and then not only did I point that out, they went ahead and served them more alcohol 20 minutes later into the flight! More specifically two Coors and two small bottles of Vodka for the woman sitting next to me, and a Coors for the woman in front. They were causing me discomfort by making their drunken jokes, but the woman next to me made no due regard to personal space (which I get the airline at that point cannot control). However, the woman to my side had been alot less touchy-feely prior to receiving more alcohol. Not to mention I had paid the extra money for the assigned seats, which were added on to our total charges, but suddenly disappeared when I received my itinerary online. I will never book through this agency, or fly Frontier again."

Pros: "THIS trip was okay."
Cons: "This was supposed to be a round trip ticket. My original flight from Las Vegas to Houston was delayed and delayed and then finally cancelled. I was checking your app religiously and it wasn't until BOARDING ( 12:20 in the morning) that it said the flight had cancelled. Your employees just ignored me when I went to the front desk to ask what I was supposed to do. They finally took notice of me and said the best they could do was TWO days later. I don't live in Vegas so I asked where I was supposed to stay and they said they couldn't help me with that. You were going to let me sleep in an airport for two days! I asked what I was supposed to do about food and you said you'd email me a food voucher (you didn't) and you said you would email me a 200 dollar voucher for my next flight (which you didn't)! I had to find someone to help me buy a different flight on a different airline because of how UNhelpful you all were. The most disappointing and absolutely terrible traveling experience I've ever had. I don't know when or if I will ever fly with you again."

Pros: "There was not anything about this flight I enjoyed."
Cons: "The plane was late, there was never an announcement to let us know and the board said "on time" until we boarded. We waited at the gate for 40 minutes before the pilot came over the intercome to say it was a "paper work issue", we waited another 30 minutes and they didn't come back on to say thanks for your patience or apologize for the delay, we just started taxing. The pilot was not good, we experienced weird pitches during the flight. When we landed we waited another 20 minutes for the door to open at the gate. And to top it all off, they sent our bags to a different carousel than the board and the carousel it self stated. Nightmare and will not fly with frontier again, this new movement is a joke."

Cons: "When we showed up for our flight on Aug 28th the lady at check-in said we didn't have a seat and printed out a piece of paper with rules and guidelines on it she then handed me the paper and told me to check my bags in and go to the boarding gate to get more information on why I didn't have a seat, I repeatedly asked her why do I have to check my bags go through security go to the boarding gate if I don't have a seat she continued to tell me that's the procedure and they will give me the information, she was very rude so I continued to follow her rules I went to the boarding gate swear they told me I did not have a seat because the flights are oversold they told me they were going to give me a flight for the next morning and to come back in an hour and they would get it all situated so I came back in an hour they gave me my information for the flight the next morning but then they couldn't get my luggage back because they said it was too late to get it off of the plane where is I'm watching right out the window then load the luggage on the plane, I then proceeded to talk to a manager the manager said that she would have our luggage flown back to Las Vegas and sent to our hotel at 8:30 p.m. that same night August 28th and that never happened, I even called Frontiers baggage claim at 1:30 asking if they knew where my luggage was they said they had no idea and that they would send it out in the morning to my hotel I told her that's not necessary as I will be flying to Denver where my luggage should be in the morning she kept telling me she already was going to ship it to the hotel and couldn't understand why I didn't want it shipped to the hotel even though it was a pretty simple answer so she just continue to laugh at me and hang up, we also didn't get any compensation for an overbooked flight I would have to say that it's pretty horrible experience and knowingly that when I do fly it's usually with Frontier but all that will change"

Cons: "The flight was delayed a few hours. It took forever to Get out of the gate. It took an hour once we landed to get in the gate and deplane. I was given a seat on the computer and then when I got on the plane there were two people with same seat. The floors and seats were unbelievably dirty as well. I have never seen so much trash and crumbs everywhere. It was an awful experience. Our trip to Vegas the first night was ruined because we were planning to see a show Thursday evening and landed two hours late and could have possibly made it but we sat on runway for an hour before deplaning."

Pros: "The flight crew on plane was great."
Cons: "On my flight to Denver, was never mentioned on anything about paying for my carry on. But on the way back to Las Vegas. They stopped us and was very rude about having to pay. Using the "they should have charged you the first time" I think its crazy to be charged for a carry on, if they charged me one way and not the other then i feel someone was not doing their job. But it was how rude the lady manager was when I also only had cash on me. They wanted to charge me an extra $5 to go do a pre paid card. this was 20 mins before flight left. They must get on the same paid either charge both ways or no way. especially $60 per bag"

Pros: "Hard to come up with anything honestly."
Cons: "Service at the gate was unprofessional. Customer service rep was arguing with crew members and pilot. A family of five were all separated throughout the plane and asked if there was anyway they could sit together. CS rep just shook her head and said no. Ultimately I offered up the seat I paid for so the mom could be closer to her kids and ended up sitting in the back of the plane in a completely empty row. Could the rep not have looked it up and seen there was an empty row and made accommodations for this family?? I shouldn't have to be the one looking out for YOUR customers. They don't pay my salary...they pay yours."

Pros: "Nothing"
Cons: "I realize that there are some things that are beyond the control of the airline and I don't blame Frontier for the delay boarding or the rough weather, but after sitting almost 2 hours on the tarmac before takeoff and then the fasten seat belt light left on for the first nearly 2 hours of the flight, there was a plane full of passengers who desperately needed to use the restroom, myself included. What really annoyed me was that while rudely admonishing any passenger who dared trying to go to use the facilities to sit back down, the flight attendant herself went in the bathroom and relieved herself. When the seat belt light was finally turned off, I made my way to the restroom and this same flight attendant told me I would have to wait because another passenger sitting in the first row had been waiting a long time to go. I told her "everyone has been waiting a long time, well everyone but you." at this point she got very defensive and began yelling at me about federal regulations and so on and that she is allowed to use the bathroom. That may be true, but it doesn't make it right. Perhaps because I ticked her off, or perhaps just because of incompetence, my wife, myself, and the passenger in the third seat in our row were never offered any drink service. I did observe that even after the long delays and general ordeal of the flight, they were still charging passengers for soft drinks. I think a comped drink would be the least Frontier could do under the circumstances, but I guess anything resembling customer service is too much to ask. Add to all this the uncomfortable seats, the being nickel and dimed at every turn, which makes what first appears to be a good deal on a fight into one which is more costly than better quality airlines, I would advise spending a little more upfront for Southwest or some other reputable airline. You probably won't spend anymore in the end if you have luggage and would enjoy a beverage on the fight anyway and you will be treated with more respect and courtesy and other you will sit in a seat that doesn't feel like an old piece of plywood covered in vinyl. On both the flight to and the one from my destination, I noticed that the seats would not recline. I'm not sure if I had seats in rows that didn't recline or if none of them do."

Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."

Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."

Pros: "I like the fact that the management came up with an option to still fly the passengers to Las Vegas through another aircraft. I think the staff handled the situation very well. They maintained their professionalism despite the angry passengers. In fact, they were able to keep the mood lighter by smiling and throw small jokes once in a while. I want to commend these two employees who were there during this time. I wish I had their names but it was one male and one female. They were both black and both had long braided locks ☺ They were very accommodating."
Cons: "- I could see from my window seat that the ground crew had to unload ALL the luggages that were already on the plane and check them individually and manually, just to find the luggages of the unfortunate 41 passengers who cannot fly with us because of the limited seats of the new aircraft after the tail swap. It took them at least an hour and that obviously caused more delay for the plane to take off. - It was annoying to hear the foot steps of one of the crew members because whenever he walked by the aisle in the plane, he would literally stomp his feet which was very disturbing. The passengers were already exhausted and it was past midnighy, we all wanted to at least take a nap. - They should have at least offered free drinks like water or coffee inflight to compensate with the situation especially that it was already a red eye flight."

Pros: "The plane took off on time, was flying smoothly, and even arrived a bit early."
Cons: "I would have liked a little more leg and aisle room."

Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"

Cons: "Frontier's baggage policy is such a rip off and comparatively over priced. They allow 1 checked bag for 40$ whereas American Airlines and others charge 25$ a bag. For carry on items Frontier charges 60$(!) We were two passengers with each allowed a carry on item. After paying for our 2 bags, we were about to board when the lady at the boarding gate insisted on having us pay for our carry on ( whilst they clearly say one carry on item per person ). We were threatened with being kicked off the flight if we didn't pay for the carry on. Other passengers were also subjected to this behaviour. Never flying Frontier again. Rude boarding attendant, and a rip off baggage policy."

Pros: "Crew"
Cons: "Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous. I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added."

Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."

"For the price is perfect"

"Spirit’s seats are the most uncomfortable I have ever sat in on any airline."

Cons: "It was a lovely flight"

Pros: "Nothing about this flight was good. Rude workers. Confusing bag policies. This airline is terrible & I will NEVER fly with them again."
Cons: "Everything could have been better."

Cons: "Better seats serve snacks"

Pros: "The crew was super helpful. The pilot landed the plane super smoothly it was unbelievable."
Cons: "Some sort of social distancing should be implemented. Children should also be forced to wear mask or not fly as well."

Pros: "Boarding staff and Crew were friendly"
Cons: "Not having to be delayed for 7 hours"

Cons: "The flight was delayed and hour with no message. We were forced to wait on the plane that whole hour while the AC wasn’t working. Staff was overly talkative over the speaker and gave no opportunity to read or sleep. The flight had no form of control. In this time of the pandemic to sit on an airplane for an hour and wait while the staff tells jokes instead of information was ridiculous. Poor flight overall. Tons of turbulence as well."

Pros: "How quick it was to board and the staff."
Cons: "More comfortable seats and not so congested."

Pros: "Friendly crew"
Cons: "Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable."

Pros: "The stuetist."
Cons: "I used the kiosk to check in. But I still had to wait for everyone in line to drop my bag. We waited 14 minutes. Then the lady was talking to her coworker and not us. We spent 30 minutes just checking in before security. Then our seats were suppose to be together. After talking with the guy at the gate to get our seat assignments. We were sitting on opposite sides of the plane. So much for our anniversary trip together. I purchased 2 tickets together. So we would be next to each other. Worse flight experience."

Pros: "The plane took off The plane landed"
Cons: "The TSA agents were nicer and more helpful then Spirit reps. At the gate all they wanted was more money more money more money Not for themselves but for the airline. The wheels on my suitcase stuck out 1/2 inch so I was charged an extra $50 I asked if I take the wheels off would that help The agent said " I could charge you $60 how about that?" I WILL NEVER FLY Spirit again! And I recommend you find a different airline. I don't mind paying for what I get but when the company hides the charges until you get there. They should be in jail for bait and switch."

Pros: "What I enjoyed about this flight were the pilots. Take off and landing were great, and the flight arrived on time!"
Cons: "Poor customer service. Flight crew served beverages/snacks. Afterwards, the entire staff remained in the front of the cabin socializing most of the flight. One even had the audacity to tell me to put my tray up as we were landing, and my trash had not been picked up, so that I could put up my tray (still had liquid in my cup, and there was a lot of turbulence throughout the flight). Staff ( Jeremy) addressed a passenger very rudely, and the passenger was very irritated with the flight attendant. It’s not what Jeremy said, but how he said it. Instead, of Jeremy de-escalating the situation he continued to address the passenger rudely. Then he walked to the front of the cabin pointed at the passenger he was arguing with and was very animated in his telling of what just occurred to another employee. This infuriated the passenger. Disgusting behavior, Jeremy! Can’t believe Spirit staff have not been trained on flight safety. One, we are in a confined space, approximately 34,000 feet in the air, and it just takes one incident to unravel the peacefulness of the cabin, and place passengers at risk, but instead of Jeremy trying to manage the situation he continued to agitate the passenger. Then he sends another staff over to harass the passenger/family. Unprofessional and placing passengers at risk; because you never can predict how a passenger will react. To top it off staff did not say goodnight to passengers. I’m disappointed, because I recently sent a nice review to the CEO on Facebook. I guess I spoke too soon! The flight crew for flight NK 817 on 11/27/17 DFW to LAS, requires training, and may need to be separated for training purposes, because your flight supervisor cannot mange them, and it’s corrupting their behavior. This experience left a bad taste in my mouth. What is the standard for flight service, Spirit Airlines?!"

Pros: "That we got to where we were going"
Cons: "The airline charges $10 per person to check in and talk to an agent. So we went to the self kiosk, where we ended up paying $57 for a carry on and $36 to get seats next to each other. When we told the agent on our way out how ridiculous those charges were, she said "you don't have to pay for that back pack. And if you booked the flight together you would be seated together and shouldn't be charged." We told her we would have known that if she would have helped us, and she shrugged her shoulders. No refund. No apology. This stupid airline charges for everything - even water. Horrible experience. You save money with a cheaper flight and spend more with the ridiculous cheapskate business model."

Pros: "This time they flew to the right airport."
Cons: "Flight delay, High baggage fee for a carry on, noisy food trays, seats uncomfortable, Crew was mixed. One attendant really snippy. Yes we know you're late by 2 plus hours...we are too and it's your aircraft. Called customer support and didn't resolve anything until the 3rd call. Still haven't seen my mileage club miles posted. Called customer support and was told I already flew that reservation. Well yes and where are the miles? Not one for the timid. Low fare until you add anything. Pay for baggage online prior to getting to the airport. It was 38 dollars on-line and 54 at the airport. That's for a carryon bag."

Pros: "They were efficient at loading and unloading. The business model of minimal inclusions was fine."
Cons: "I booked through Kayak but was not told about all the extra costs that could be incurred. I was unaware of the extra costs for checked bags. The cost was far more than other airlines. The flight attendants talked non stop to the point I was wishing I had ear plugs. The discounts for printing your own tickets and checking your bags ahead of time was not communicated prior to check in. It is on the website but not through the booking service. The self check in kiosk at check in would not work so we were upcharged for not using it but we couldn't."

Cons: "Cost adder for bags, seat, boarding, snacks. Add these to the fare and Spirit would NOT have been my choice. Seats do not recline - very uncomfortable. Seats too close together. Rude Spirit employees at baggage check-in and on the plane - it was clear their job was to find some way to charge more money. A bag that weighed 39 LBS in Houston and had the same clothes weighed 43 LBS in Seattle and resulted in a weight overcharge fee as they only allow 40LBS Max for checked luggage when everyone else allows more. No updates during flight of ETA. No entertainment options."

Pros: "Nothing"
Cons: "I arrived to the airport on time. I did not see any marked kiosks so although I wasn't checking any bags, I got in line. I saw kiosks along the front of the counter that weren't being used, but I waited patiently in line. After about 10-15 minutes, the lady behind the counter tells everyone that there are kiosks (unmarked) behind us. I walk back to the kiosk and it tells me that I have not checked in on time. (Apparently, the cut off ended like 5 minutes prior.......while I was waiting in line). I figured it wasn't a big deal because I still had plenty of time to check in and make it to the gate. NOPE They wouldn't even check me in to let me TRY to make the flight I paid for. It was their "policy". So even if I could have made it through security and to the gate more than 15 mins prior when they close the gate to the plane (Which I 100% could have made it), they wouldn't issue me a boarding pass. So I missed my flight and had to spend $200 to buy a flight on another airline. I asked to speak to a manager. They made me wait 45 minutes to speak to somebody. He told me I was a "no-show" for the flight.... even though i was there the whole time including prior to their 45 minute rule. They were unsympathetic to my frustration and seemed smug and slightly amused at my frustration. Overall this airline is trash. It amazes me that they still can't figure out very basic customer service issues. And they wonder why people are fed up with airline service. It's not like we aren't all spending hundreds of dollars on these flights... oh wait, yes we are. Don't be fooled by their cheap fares. They are making money by implementing a bunch of other fees and rules to screw people out of their money. I HIGHLY RECOMMEND THAT YOU SPEND A LITTLE BIT MORE TO MAKE SURE YOU ARENT GOING TO GET TAKEN ADVANTAGE OF BY THIS AIRLINE. Oh and by the way, I wasn't the only one this happened to on my flight. There were at least 3-4 other groups in the same boat. So it wasn't just a one-time thing that happened to me. I very much got the impression that this is a conversation they have all the time. I'd love to know how much money they have kept from people who never got to take their flight."

Pros: "I did not like anything about this experience."
Cons: "2 days ago, I missed my flight due to traffic. The cancellation process was exacerbated by the fact that I was redirected to a call center, to someone who did not understand my situation, instead of a Spirit Airline associate. Spirit has since sent me a $50 voucher to "make up" for the $186 trip fee + $82 for checked bags and a $22 unexplained charge. I have filed a trip cancellation claim with Allianz to get my trip fair back (I thought this was the point of trip protection) and am disputing the other two charges with AMEX, considering I was charged for services I did not use. I will never fly Spirit again. I ended up throwing away money vs. booking with a quality airline."

Cons: "A friend and I were unable to check in online. Due to LA traffic we arrived 40 minutes before departure and the very rude desk jockey refused to even consider allowing us through. (Hard and fast rule: No check ins within 45 min of departure.) No seats were offered on a later flight either. The desk clerk was smug and indignant and his rudeness caused my friend (with a recent traumatic brain injury) great duress. We were extremely dismayed with Spirit Airlines and will never fly with them again. We want a refund!!!"

Cons: "I was on time and it took me a couple of minutes at the kiosk to check in. The online checkin was not working either on spirit airlines.com. I missed The cut off by 2 minutes literally. I told the agent I wasn't aware of their policy that all gates close 45mins prior to boarding. It's not like I had a checked bag in which case I would understand. Letting someone not board a plane 45 mins prior to arriving at the airport is just plain madness. They were so unadjusting and not ready to listen and then wanted me to pay $99 to fly the next day. Their service seriously needs major upgrade. I try not flying spirit because of this reason and now will avoid it at all costs."

Pros: "The original flight cost was comparatively inexpensive, but when considering what I got and didn't get for the price, not really."
Cons: "I was charged $57 for a CARRY ON! Whaaat?! That's ridiculous. Most airlines don't charge you that for a CHECKED bag. And the worst part was, when I asked why my daughter didn't have to pay for her carry-on (a backpack), she told me that it was because it was a backpack, and that if I'd have had a duffle bag or some other type of tote, I would not have been charged. REALLY?! How does that make sense? I shoudl have asked her for one of those plastic bags and put my stuff in there! Good fodder for a comic, to be sure. And I will be sure to spread the word about this to all I know. Spirit SUCKS."

Pros: "Nothing"
Cons: "Three of the four flights on our recent trip from Seattle to New Orleans were Canceled. Stop over in Las Vegas on the way there flight cancelled to New Orleans---3 hours in line at airport only to find next flight out 24hours later. Told due to weather. Next day we returned to airport to be told our flight again cancelled --this time pilots did not show for flights--placed on another airline and got to New Orleans 36 hours later then Planned. Four days later flights home from New Orleans to Seattle also cancelled. Long wait on hold with Spirit costumer service and no reason given for cancelled flight again. Asked and received refund form Spirt for those legs of flight then booked a flight home on different airline. We will never fly Spirit again. We feel sorry for their employees having to work for such an inept company. We lost a day and half of New Orleans time and two nonrefundable nights at our hotel in NO. Including cabs, and hotels over $700.00 lost plus the stress."

Pros: "I was grateful the flights never cancelled, but it delayed so often. Good news was I kept getting email notifications on all the delays."
Cons: "The airplane was not meant to be comfortable. The seats don't recline. There's no radio or TV. No Footrest. The seats had very little cushion. My first flight, it looked to be an older plane, so I assumed they bought it used. My second flight, the plane was definitely new and they styled it so it would NOT be comfortable. They even made the tray table shorter. Wasn't able to fit anything on that. If you are looking for comfort or peace of mind in getting to your destination on time, then I would NOT recommend Spirit."

Pros: "Nothing"
Cons: "6 hour layover turned into 11-12 hours. Repeatedly got emails during the layover that the connections was delayed an hour, 2, 3, ,4, 5, then 5 minutes, then another 20 minutes. How does the schedule work that way?? First night of vacation was taken by poor planning and management. Oh, we were giving $28 in meal vouchers for airport meal prices. The lead flight attendant was constantly occupied with her own stuff. It was just annoying. It was also annoying how she tried to talk fast over the intercom like she had it down, but it was obvious she didn't."

Pros: "Nothing."
Cons: "My flight was delayed 4 hours. The connecting plane then left without several passengers that were headed to Seattle. We were not notified that the flight was leaving without us. The employees were extremely rude and showed no remorse that we missed our flight because of their delay. We were given no options, just told we would have to deal with it. They refused to refund our flight or help with finding us a different flight home. We slept on the floor of the airport until the next day and took a different airline home. I will never fly this airline again. Their service is dispicable."

Pros: "Nothing. Seriously."
Cons: "The fact you charge 45 dollars for a carry on...when other airlines allow you to have a free carry on. It's already bad enough you cram people on the plane like sardines with your nonsuffocient leg room. Like seriously, thenleg room you allow is great for an average 9 year old but when your 6 foot tall and you spend a 6 hour flight with your knees crammed into the seat in front of you and your seat is broken and won't recline. I remember why I always pay for for airfair to be comfortable and not packed like a sardine"

Pros: "The huge line at the airport moved really quickly. The staff were very efficient and we were pleasantly surprised. I thought we might miss our flight because the line was probably a hundred yards long, but we didn't."
Cons: "We were surprised by additional fees for carry-ons. We ended up having to pay about $300 more than we figured. And the whole campaign for $9 baggage was misleading and frustrating. If you would just be upfront about how everything is a la carte, then there wouldn't be any nasty surprises. Sure the ticket seems cheap before you figure in the baggage and other costs. But we weren't ready for shelling out an additional chunk of change. Also, we were met with a gigantic line at the airport. Seems like all the other airlines had small lines."

Pros: "hmm, you got me to and from my destination."
Cons: "On both outbound and return flight I could not print my boarding pass. First your website made me change passwords, which was frustrating b/c the process did not work the first few times. Then I could not print my boarding pass, it just said "loading something awesome". It was not awesome to try several times and never print the boarding pass. So I arrive at the airport and they told me the flight was oversold and that I should have printed my boarding pass earlier. This occurred on both departing as well as returning flights."

Pros: "It was really, really cheap. Less than half of every other Dec 26 flight's cost."
Cons: "The terrible lines. The line to check my bag was horribly long-- even after the attendants made a line just for flights to my destination. There were just too few attendants working for how many customers needed to check bags or check in. Additionally, the seats were super small-- we were packed in like sardines. No amount of finagling or shifting would prevent me from touching either of my neighbors, even though I paid for extra leg room. And then you wanted to CHARGE for a CUP OF WATER. Not even a full bottle! I'm surprised you didn't charge for ice! All in all, I'm very disappointed. Won't be taking Spirit again."

Cons: "I had an important business trip on Sunday 12/18. I bought a ticket for a Spirit flight. I didn't print my ticket at home - thought I'd just go to Spirit's ticket counter, and they'd take care of it. BUT The agent said I'd missed the cut-off. She wouldn't honor or print my ticket - even though i probably could have made it through Security and made my flight. I WAS 5 minutes later to the airport than I wanted to be, due to a delay on public transit. That was all it took. I asked the agent if she would please print the ticket and let me try to make the flight. If i missed it, I said i'd eat the cost of the ticket. No. Because the agent would not budge,wouldn't even print the ticket so I could take my own chances at my own risk, I missed an important business trip."

Pros: "I liked how my flight went smoothly, and that the price of the ticket even with the cost of my purchased carry on bag, was immensely cheaper than all the other flights for that day. If you go off of comfort, this may not be the flight for you, but if you base a good flight off of how affordable it is, then I would recommend Spirit Airlines."
Cons: "I didn't like how the seats were not very comfortable, and they did not recline, or have any head cushion that can bend for your head to rest on. Yes, it sucks that you have to pay for a carry on bag, but if you can put everything into a normal sized school backpack, then you can use that as your free personal item. And if you have more stuff, then you just have to plan ahead, and pay for your bag ahead of time, as it will cost more than double at the gate. NOTE that if you have a layover, you will have to pay for the bag twice. I think that was the worst thing out of the whole experience. Don't count on getting free food or drinks either. Just bring them with you on the plane."

Pros: "It got me from Houston to Las Vegas without killing me . . . that's about it."
Cons: "From the booking process 5 months ago trying to fix an incorrect date I put in (had to cancel and rebook) English was not understandable. To their online problems. Couldn't get online to save paying an outrageous fee for luggage and online booking. Met with the standard go online and complain ? Rude unresponsive employees that garble off phrases so often and so fast as to be incomprehensible. Misinformation by the flight crew as to where the luggage would be. Smallest cramped seats I've ever been in. NEVER AGAIN. (this is not like me, I'm usually very easy going)"

Pros: "The seat and leg room seemed better than average. The rate for the flight was reasonable,"
Cons: "Well this was my first flight with Spirit. Since I went with a 3rd party vendor I didn't know the luggage fees or how they worked. So of course I spent more than I should have if I had known how to handle. In fact I could have planned different and maybe not spent the very pricey fees for the carry-on I used. So I guess the goal is to avoid them or minimize them by purchasing early when you book your flight. Like I said it was my first time so I definitely wasted money due to lack of knowledge on how those fees are done. My guess is many persons flying the first time can & do get stung by those fees when they didn't know how they work & the charges!"

Pros: "Flight was scheduled to arrive at the perfect time to meet another person flying in from a different location."
Cons: "You can't check in to the flight without registering (for what?). Fee policies were unclear until after ticket was purchased "Ultra low fares" are not lower than other airlines so all the hard sell tactics are not actually justified. They just make you look like scam artists. Baggage fees are mind bogglingly confusing and present you with choices for which you may or may not be eligible. Crew constantly reminds us of the crappy service as if they are proud of it (as in "please clean up the plane for us so we can keep your fares low"). Web site does not tell you what will happen if you don't choose a seat."

Pros: "Pilot was very funny and crew was kind"
Cons: "No food or drinks served Seats did not recline and were not comfortable Charge for carry on was absolutely unreasonable Overall, I will never be flying spirit airlines again. I intended to fly on this airlines as it was truly a discount .. I soon realized I had subjected myself to discomfort for no reason when I discovered I would have to spend another $100 just for my carry ons.. At that point, I may as well have just spent a little more money and flown for any other airlines with decent seats and complementary beverages.."

Pros: "There was absolutely nothing special or worth returning for on this airline."
Cons: "The reality of airline travel is that almost every person brings luggage. Your airline has taken advantage of this allowing me to book my flight with your airline all to be charged a rediculous amount for luggage. That was only the beginning of the disappointment. Then you have managed to squeeze even more $ out of us by charging an "optional" seat choice because all people have seating prefrances. All that aside your damn company is so cheap that you won't even give us a free drink/ soda or juice. God knows after the flight, luggage and seats I feel like everyone has paied enough that you should be able to give us a lousy drink. I asked for a cup of ice and never recieved it. Flight attendants were pretty snippy and one of them damanded that I "pull down the window shade" claiming to keep the plane cool. In all of my life and all the flights I have been on I choose a window seat whenever possible and have never been asked to close my shade by a flight attendant. Hell if it needs to be closed you might as well not even put windows in. After all that to to it off my bag did not come out of the carrocel when I got home. It was turned off and left over bags collected. The lady who was helping started to call around and investigate. Ironically I decided to get the insurance and when I brought that to her attention she tells me that spirit has no association with the insurance and it was my responsibility to "hire a lawyer" and bring this to this unknown insurance company that won't even work with the baggage handlers. The while thing was a compleat disappointment from beginning to end. Lucky for you guys there are enough people in this world so you don't have to rely on return passengers."

Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."

Pros: "Despite what it felt like; they didn't actually beat me with a stick."
Cons: "My car broke down on the way to the airport. The airlines wanted to charge me $300 (+100 for a bag) for a one way ticket to my destination when my original round trip ticket ticket costed 150 (+100 for one bag).. Not only did spirit fail to refund either of my plane tickets they also kept the bag charges. I had to deal with customer representatives on the phone three time. All the representatives were nearly impossible to hear due to their low volume and nearly impossibly to understand because of their thick accents. By far the worst travel experience I've ever had."

Pros: "the initial price for the flight"
Cons: "paying for seats,,the outrageous price for luggage,,waiting 40 minutes before they turned the seat belt sign off only to have it turned back on within 5 minutes. Even though the attendants were up and serving drinks in the aisle, they were turning people back to their seat that wanted to use the bathroom, while other passengers were allowed to get up and go to the bathroom. There was no turbulence and we had reached our cruising altitude. When the seat belt sign was turned off, we were warned that it would only be off for minutes because it was going to be turned back on for the descent. Will never fly Spirit again, lesson learned."

Pros: "The crew was sympathetic to my plight"
Cons: "Seats are thin as paper, so both flights, I felt kids kicking me in the back. The flight from Seattle, I had two very spoiled, loud, whiny kids complaining and kicking behind me the whole time, with a woman next to me who progressively got drunker during the flight. The flight attendants kept serving her, didn't seat her elsewhere. At one point, two women were SHOUTING at the mother of the two children. I just feel that something like this would not have happened on Delta. But, hey- get what you paid for, and I paid next to nothing."

Cons: "Our flight was delayed 6 hours (for a 1.5 hour flight), for what they said was a bird strike. At check-in I asked if it would for sure be able to go and they assured me it would. A few hours later the flight was canceled. The next flight available was the next day, so we just canceled our whole trip because it messed up the timing so much. We were out two nights of non-refundable accommodation and an Uber to and from the airport, with no compensation other than a refunded ticket and baggage. While in the two hour line for our refund, someone else in line had told us that they were told birds often get in the engines because they park at the end of the tarmac area. If it happens often you'd think they'd do something to help prevent the issue. I'll never use Spirit again (if they're even around much longer), but if anyone decides to use them they should book directly on their website instead of a travel website. While booking on their website, you can add baggage for one price, but after booking the price immediately goes up. The travel booking website I used didn't give the option to add baggage, so ours cost even more than it should have. It's an even more crazy price if you don't pay for baggage until you get to the airport."

Pros: "Nothing about their business practice is acceptable."
Cons: "Upon boarding they don't even serve you a glass of water everything is to be purchased. Also they charge for carry-on bags and if you forget to pre check your carry-on prior to boarding you will need to pay $100 carry on to board your flight. The chairs are so tight Mall that hundred and fifty pound male like myself had no leg room or shoulder room. And a return flight home to Oakland from Vegas was delayed by an hour. Mind you I fly often and I am an American Airlines frequent flyer. My first bag is free and a carry on, no question. They charge for water and soda. So if you're looking for a good deal just because their ticket price might be $50 lower or $20 lower you may and the paying $250 Plus per person on a round trip. Happy and safe travels."

Pros: "when we landed safely"
Cons: "Shysters of the not-so-friendly skies! As a loyal #AlaskaAirlines customer, I hesitated before buying tickets on Spirit from San Diego to Vegas. After finding an online "deal" for Spirit, maybe $100 less expensive and a convenient flight time, I bought them. Spirit should be heavily fined, if not shut down, for their dishonesty. Upon check in, there was a surprise $55 fee per checked bag and $100 FEE PER CARRY ON bigger than a purse EACH WAY. No cash was accepted at the check in, gate or in-flight. This was not a problem for us, but felt bad for any person who forgot theirs. Once on the plane, Spirit charges $3 per water, soda or juice (inc $3 per refill). Cheap snacks started at $3 per small courtesy size though $7 per "luxury item" of cup-o-soup noodles. Icing on the cake of poop experience was our airline server. Shocked in to tears of laughter, the woman with the beverages walked up and barked "what do you want?!" To our row. I asked to buy the Moscow mule. She said, "where is your card? If it is not out of your wallet now I am going walking away. Other people want drinks and I don't have time for you to get out your wallet!" LOL!! I gave it to her, then she barked a similar rant at the nice people sitting next to me. NEVER, EVER will I fly Spirit again. The charges alone are so dishonest but the service is awful too."

Cons: "Spirit canceled our IAH to LAS flight last night. We found out just a couple of hours before departure and sprit did nothing to accommodate us with alternatives although there were several flights flying this route. No explanation was given for the cancellation apart from 'weather' which for all practical purposes could have been the weather on the planet Mars. other airlines were flying flights on this route just fine. Feel so cheated that an airline can throw your flight away at the last minute, for no apparent reason beyond their own convenience and greedy network planning, not rebook you into reasonable alternatives, and get away with it. It's not about the flight money. There were 8 of us meeting in LAS from different cities, those friends had to cacel their perfectly good tickets. And then the cost of hotels, show fickets, reservations made, not to mention the effort and anguish to recover from loosing all this at the last minute. Folks, ITS NOT WORTH IT!! It's not even that cheap once you add expensive bag and seat fees. STAY AWAY FROM SPIRIT. I guaruntee you, you will get burned. Remember what they say about when it looks too good to be true, it likely is. Spirit is a lie as a concept. They are only out to get your money and will never have your back. One more anecdote: the customer service rep tried to sell us a credit card after our 1 hour long call to try and process ticket cancelations. A CREDIT CARD WITH SPIRT AFTER THEY RUINED OUR TRIP! That's how insensitive and out for your money they are. Also, we tried to cancel online with the link they provided on their CRAPPY website and they would only allow travel vouchers as refund. Why would I want worthless spirt vouchers after a flight cancellation when I never want to fly you again?"

Cons: "I got a middle seat because i wouldnt pay extra to reserve a specific seat and I'm clostrophobic.The flight wasnt full and they had open other seats so thats ridiculous. We werent allowed to move more than 3 rows forward or back into another seat so I was stuck in my middle seat. I'm deffinitely not looking forward to my flight back. I also cant believe I had to pay so much extra money for my luggage. I will deffinitely not fly spirit again. With all of their extra charges and the tiny crammed seats, they are a significantly lower bargain than pretty much any other airline."

Cons: "We arrived at the airport more tha 1.5 hours in advance of our flight and stood in such a long line that we missed our flight and had to rebook to. Later flight. There were not enough people at the Spirit counter to handle the long lines of people checking in. We had selected our seats in advance of arriving and had printed our boarding passes in advance but had to wait 1.5 hours in line to check one bag that was not a carry on. The customer service person T the counter was rude and not very sympathetic. We do not see ourselves flying Spirit, again."

Pros: "the crew on the plane. The all were outstanding and that all are the only reason I have anything to talk good about this airline. The ease of booking through Kayak was great."
Cons: "Spirit's website kept giving me issues while trying to check in and pre pay for luggage. I could not complete either. The customer service during checking, agent was a total dick and was not willing to help me at all. I had to pay full price for luggage even though it was their site that would not let me complete the prepay. I had a question at the kiosk and the agent would not answer any of my questions or come out to help me. I was really confused of why. He was not busy. I was the only there at the time. Oh. They claim to be the cheapest airline. Well they are not. They would not budge on luggage pricing for the military that has to bring a lot of uniforms and equipment with them. Back to the price. The purchase of the ticket was cheap. But then they nickel and dime you. It cost me an additional 150 dollars for one checked luggage. After all the nickel and dining, it would have been cheaper to fly one of the other airlines, and the amenities would have bee better on another airline. Heck, spirit does not even do the pre-check. I should have stuck with American. Overall, American would have been cheaper and they take care of their military personnel."

Pros: "Nothing."
Cons: "While the plane we needed was on time, it sat parked in the runway while we waited for another plane (to Detroit) to board and leave the gate. That plane to Detroit sat at the gate for over two hours. Finally, the pilots for the Detroit flight timed out so the plane de-boarded. Our plane was then pulled up and the began cleaning and getting the plane ready. 30 minutes later they informed us that our pilots had timed out and that the flight was cancelled. During the entire course of 3+ hours, we were never once informed what was going on. Getting refunds took over two hours. At the end of the process it was 2 a.m. in an ice/snowy Atlanta with no prospects for hotels."

Pros: "Getting to my destination"
Cons: "This airlines charges for everything. I called and got specifications for a free carry-on, went and purchased a bag based on the information provided and then incurs hundred dollars cost to carry the bag from one point to another. This was insane because my outbound flight was less than half full and my return was about 80% full. Additionally the width of my bag was the same as the free carry-on and there were is no issue getting it into the overhead compartment and leaving room for other people, in other words it did not reduce the amount of space available to other passengers. Additionally, in order to reserve a seat it cost me $16. The total cost of this trip on spirit exceeded The cost of flying on any full-service airline at short notice. The cost that I paid exceeded first class fair to my destination if I would have booked two weeks in advance. The planes are clean but are extremely tight and The seats do not recline. The tray tables are the size of a small tablet and the cost of any sort of drink or food is at very least six times the cost of the item at any grocery store. This airline clearly is interested in having one shot at a customer and not at acquiring customers who will do repeat business. Several of The people at my business event who also flew on this airline had a similar experience. Like myself they will never use this airline again. I fly Southwest often and I would encourage anyone I know to fly on this airline. I also fly a great deal on American which is not as nice as it was years ago but still is far nicer than many of the other airlines. Before you fly Spirit I highly recommend that you find out all of the cost that you might incur. I made the mistake of booking the airline on kayak and had no warning of the added cost. Kayak screwed up by not warning me and Spirit put the screws to me as hard as they could."