Flight delayed for people who “should’nt have gotten thru tsa” had to look for their bags took two hours With no explanation had never happened Poorly handled
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Nothing"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "The crew was very nice,,"
Cons: "Im not sure, everything was just so nice,, more chatting mabye talkin more,,"
Pros: "The boarding was quick and efficient, the plane was really clean."
Cons: "It would be nice to be able to recline the seat, and if at least water was served (even if snacks and other drinks cost money)."
Pros: "This flight itself met all expectations and I am very pleased with Allegiant."
Cons: "Communication & Technology @ check-in. I was never able to check in using the Allegiant phone app. Reason never communicated. Unable to check in online. Finally after a long hold over the phone I reached an agent who explained the system was updating. Bad set up. Could have been communicated!"
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Cons: "Allegiant needs to get stuff together when it comes to boarding."
I love to be able to connect my own devices to the entertainment system. It works great!
I really wish American offered some type of free messaging.
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "The crew was professional. The seats work OK. This flight was on schedule and on time and I appreciate that most of all."
Cons: "Nothing really. No complaints"
Pros: "Pilots and crew are still great- all negative comments have to do with corporate policy."
Cons: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Cons: "5 hour maintenance delay due to non-responding maintenance crew. Deplaned. Then re-boarded. Then additional delay due to broken tug. Ridiculous."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Cons: "Seats were changed twice for this flight. It was very cold on the flight"
Pros: "Flight delay because co captain didn't report to work"
Cons: "Everything"
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Cons: "No WiFi on the short flight/old plane? I really like the free United movies to keep my mind off being up in the air. Wish it was standard on all their flights. It was also weird that the pilot came out of the cockpit before the flight and addresses us all using the crew mic. It was weirdly uncomfortable since it has never happened on any of the other 10,000 flights I have taken. Made me think something was wrong."
Pros: "Comfy seats"
Cons: "Flight delayed and the entertainment was expensive. No charging outlet"
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "Nothing"
Cons: "After the entire flight was boarded & ready to go the plane had a mechanical issue before take off. Had to sit on the plan for 90 minutes before we were allowed to exit the plane. No other flights available For family of three until 3 days later! Had to demand to be transferred to another airline so my family & I can go home the next morning. Overall stuck in SNA airport for 8 hours. Didn’t get a refund for baggage, instead was given meal vouchers for the airport in the morning. United did provide hotel for the night but nothing special. United staff where nice to make the best of the situation."
Pros: "I don't know why the 2-seats-per-side planes are so much more comfortable than the 3-per-side ones, but it was a much better experience than my previous one. As far as economy seats go, it was about as comfortable as I've had."
Pros: "They were on time."
Cons: "There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless."
Cons: "My flight was delayed, leaving SNA and I would not make the connecting flight to HNL. Lyn P. at SNA placed me on Alaska Air and I was able to make my connection. Howeer my bag is lost. When I inquire on the 1-800 Baggage resolution number, my bag has not been found yet. It has been 12 hours since my bag was placed on Alaska Air at SNA."
Pros: "Nothing about this airline."
Cons: "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
Cons: "The doors did not close on time and the plane left at least 15 minutes late due to boarding delays."
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Pros: "Quick and easy check in."
Cons: "With visibly injured foot , I struggled putting luggage in overhead bin and flight attendant stood behind me calling out but offered NO assistance. The same when unloading. Customer service should not be compromised for economic fares"
Pros: "The boarding process was organized and the plane was clean. The service was top notch. I was a little surprised about the price to check a bag ($40 each way). I must consider that when comparing rates in the future. I will definitely fly with them again."
Cons: "I was unaware a carry-on had a cost to it. Then when they told me that if I paid at the desk it would be $50, but if I did it online it would cost $38 I obviously went to do it online. I was unable to do so. Even the desk associates were unable to do so. So they gave me a phone number to call and told me that they would refund me $12. Well, I got unnecessary attitude from the person (Arya) with whom I spoke with when I was being calm and collected. That's what pushed me over. I can handle bumps in the road calmly until I'm getting attitude from the customer service."
Pros: "Plane was new - very impressive!"
Cons: "Plane was delayed with no explanation, No free snacks - just free water, high baggage fees"
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."