Daily cleaning, installation of cabin HEPA filters on flights from Santa Ana to North Carolina
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 49m
The cheapest ticket to North Carolina from Santa Ana found in the last 72 hours was $110 one-way, and $269 round-trip. The most popular route is from Santa Ana to Charlotte, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $70.
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Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
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Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
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Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
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Scores according to KAYAK customer reviews
Pros: "The staff at both airports were amazing. (SNA/SFO) From ease of arrival at check in by Alaska Airlines staff to the airport security at SFO providing assistance to help me guide my ride to pick me up the best description of where I was to ease pick up. That’s not to mention the Alaska staff that allowed me to move my flight up to accommodate my schedule or the excellent staff at the gate and on the plane. Very nice experience!"
Pros: "Very punctual."
Pros: "very attentive crews."
Cons: "45 minute delayed departure due to maintenance documentation issue"
Pros: "Great entertainment Fun atmosphere"
Pros: "Fllight landed early and departed a few minutes early too - YAY!"
Cons: "They sent my bag on an earlier flight and it was not on the carousel at baggage claim."
Pros: "no, I had to sit in a middle Seat but that's because everyone loves flying alaska"
Cons: "2 hours late, with no response as to why."
Pros: "As is usual for Alaska everything worked."
Cons: "Surprisingly for Alaska, the crew did not seem fully engaged."
Pros: "The food was obvs a little expensive but it was good."
Cons: "No entertainment."
Pros: "Roomy seat."
Cons: "There was some confusion as to which gate to board at"
Cons: "Flight was delayed."
Pros: "Great Trip"
Cons: "Crew forgot to unlock 2 bathrooms and chatted while a long line built up. Wifi very inconsistent."
Pros: "Everyone who works for the airline seems to have a wonderful attitude. It truly is service with a smile. Great experience."
Cons: "Nothing to dislike."
Pros: "Better snacks dry almonds or other options"
Cons: "Delays for 3h"
Pros: "Short flight"
Cons: "1. Waiting for 2 hours between flights. 2. Big issue: The loading process used by Alaska is horrendous."
Pros: "Flight departed a bit late and arrived early, good crew for departure and arrival, and in-flight service was very friendly."
Cons: "Sat in an exit row, and the seat cushion was essentially non-existent. I would rate the comfort as below poor if possible, which is really a shame given that everything else on the flight was a good experience."
Cons: "Free wifu"
Cons: "Arrival in San Francisco from Santa Ana airport at International airport. It was a nightmare for pickup person to citcle SFO arrival arrival terminal 2 to find the paasenger. I took a long time circling the airport many times even though passenger was at the curb site."
Pros: "My first time flying on Alaska Airlines and was very pleased with the crew and comfort of your plane. Hope to fly Alaska again."
Cons: "I had to buy another ticket during my trip."
Cons: "Flight was delayed"
Pros: "First time flying from SNA/OC. Accessibility of terminals was great, close by parking and only 2$/hour. Almost no wait for check in and security, very fast and convenient. Boarding was uncomplicated and there was enough space for carry on items. Loved that they offer wifi throughout the flight and free messaging (in case you don't need full internet access). Will definitely consider flying with Alaska Airlines again!"
Pros: "Friendly crew"
Pros: "charging outlets"
Pros: "On time"
Cons: "One attendant unhappy"
Pros: "Everything was great"
Pros: "Their services m"
Cons: "There was no tv and it was a bit chilly in the flight"
Cons: "Flight delay...NOT Alaska Airlines fault."
Cons: "Lack of movies"
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Pros: "The staff in the airport as well as on the plane were friendly and provided prompt service. Flight was quick with arrival estimates being on the over rather the under, nice little surprise."
Cons: "Actually boarding the plane and getting off took a little longer than I liked, even for a medium sized plane. Might have been more efficient had people gotten to all their seats first and then put luggage away."
Cons: "Turbulence and delay"
Pros: "Excellent staff, pilot was very good with information us about sites"
Cons: "The internet not working"
Cons: "I didn't like that I had to pay to use the Wi-Fi that was on board."
Pros: "Very friendly saff"
Pros: "The complimentary beer and wine was a very nice option. The crew was very polit"
Cons: "On Time. Friendly"
Cons: "I don't particularly like the cookies they hand out. I also don't like the fact that food has to be purchased on a five hour flight."
Cons: "The flight back was delayed over 1 hour and I had friends waiting to pick me up."
Cons: "Better snacks"
Cons: "The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost."
Pros: "Amazing crew"
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Pros: "Crew was nice"
Cons: "All tables in economy class are broken for both flights - tables sit on you lap. Plane is very old with very small tv screens"
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "Friendly staff."
Cons: "Working USB ports. On time departure."
Pros: "I arrived safely at my destination."
Cons: "I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in."
Cons: "The coffee could’ve tasted better."
Cons: "No WiFi. Little service."
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Pros: "Everything went smoothly."
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Transfer f from first flight leg"
Cons: "Food and the 757 lay out"
Cons: "The crew was terrible & rude."
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."
Pros: "It was on time"
Cons: "Minimum everything"
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."
Cons: "It was late arriving to greensboro"
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "They offered water and snacks It was quick"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Pros: "The crew was very attentive and apologetic."
Cons: "Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Great service for a short commute trip."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Pros: "It's hard for me to write this review as the first 4.5 hour leg was incredible. Staff was very friendly and did a great job. Otherwise, the equipment was old and dated. Good thing it's only an hour-ish flight."
Cons: "Old plane, hard seats designed for humans less than 3 years old."
Cons: "Boarding took forever. Delta doesn't seem to have a good system. Plane was packed to the last seat. Congrats! No food for purchase. Will avoid next time."
Cons: "No in flight entertainment"
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Pros: "Nice crew"
Cons: "Smallest seats I’ve ever been in. Late departure because they forgot the plane’s security check in-between flights. Drinks served but no snacks."
Cons: "No inflight entertainment. No free snack. $40 for a carry on!"
Pros: "Comfortable and clean cabin"
Cons: "Nicer staff (we are used to southwest)"
Pros: "On time"
Cons: "Lost bag"
Pros: "More seat room than usual—very nice. Seems like a new plane."
Cons: "If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive"
Pros: "The flight was fine nothing special it’s good for getting you from a to b"
Cons: "The seats are small just like all airlines but no snacks were provided even though the plane was delayed 2 hours because of weather"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Cons: "Delayed 3 hours. Didn’t give us any information."
Pros: "Flight was delayed and I was not notified. No on board entertainment. Connecting flight was also delayed. No on board entertainment either. Missed work due to delayed flights. Landed 2 hours late."
Pros: "Nothing stood out"
Cons: "There were no individual monitors to watch movies or tv. The flight was late. The flight attendant didn’t serve us a drink because we were going to land in 35 minutes but we could have finished it by then ( this would have been our second drink it’s not like we were intoxicated). So just overall not as fun a flight experience as other airlines and would try to avoid again in the future."
Pros: "Was an undersold flight so there was room to stretch out!"
Pros: "I enjoyed the friendly and considerate staff, and the fact that our flight got in early! Also, love the woman's script for the safety presentation."
Cons: "I would have thoroughly appreciated a complimentary snack and water-it's the little things that matter most!"
Cons: "The flight down from msp was an hour late, flight from phx to msp was 1 1/2 hours late taking off. New charges for carry ons and luggage are unreal! Rip offs! Going to find a different airline!"
Pros: "We didn't crash, and we weren't delayed too much"
Cons: "The flight attendants seemed to skip us regularly on there service runs, they weren't overly friendly. Food selection wasntgood, but that's probably my fault for not bring my own."
Pros: "Every thing"
Cons: "Don’t know yet"
Pros: "Boarding process was smooth, appreciate the direct flight, especially during the winter months. No delays."
Cons: "Seat support and comfort could be better"
Cons: "paid too much for this flight for how terrible it was. not even sure why i fill out these survey's, Sun Country doesn't do anything about my complaints or even send a follow up e-mail."
Pros: "Liked that is was a direct flight."
Cons: "$8.00 for a drink that I could finish in the time she helped the next person. $6.50 for a breakfast sandwich! The price of tickets is bad enough, but then to gouge people for food. Ridiculous"
Pros: "I liked it all. It was comfortable and on time. And I had a delicious snack."
Cons: "My flight was canceled for unknown reasons."
Pros: "We left on time and arrived early."
Cons: "No free snacks. No wifi. Fans and lights weren't working. we were crammed together like sardines. I have no interest in hearing the announcements read by Minnesota 'celebrities'"
Pros: "I didn't like anything about this flight because I didn't get on it."
Cons: "I disliked everything tbh."
Pros: "This Airline does a great job! Everything was so seamless on both ends of our trip"
Cons: "A small snack would be wonderful"
Pros: "I liked the price"
Cons: "Ok so we had to wait for 90 min into the flight before any service."
Pros: "The crew was friendly."
Cons: "Sun Country doesn't have a gate in Dallas so boarding was a challenge. It was a very unorganized process and took much longer than a standard boarding. Takeoff was delayed by an hour due to this. We will not be flying Sun Country again."
Pros: "The flight was seamless from start to finish. The flight attendants were professional, quick and personal. I highly recommend Suncountry for flights from Seattle to Minneapolis."
Cons: "trash pick up sonner and often"
Pros: "The crew was very y hospitable and attend I've, as was the counter agent who checked me in."
Pros: "Non stop"
Cons: "No wifi, one restroom for full plane,"
Pros: "Easy check-in and boarding at Minnesota's hometown airline. Will always fly Sun Country if it's an option."
Pros: "Average flight"
Cons: "Had a good trip and appreciate Sun Country--especially the terminals!"
Pros: "Crew on board was so nice... Asked the pilot and let me know when we flew over a certain city I asked about. The crew that checked me in was extremely nice too and allowed me to check one of my two bags for free as a one time courtesy."
Cons: "The flight was delayed and they didn't really say why, but they made up some of the time in the air."
Pros: "Friendly staff and comfortable flights."
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "The crew were courteous and professional."
Cons: "Sun Country does not have enough overhead bin space as they asked for people to check their carry on luggage so they had space. All they served was drinks with no peanuts, crackers, chips or anything. The plane was cramped and if you sat next to an overweight passenger, their body would hang into your seat space. The plane had no place to plug ear buds into for music, no movie, and no entertainment whatsoever unless you paid for it. Evidently, you get what you pay for. The airline has good prices, but you don't get much except transported to where you want to go."
Pros: "Crew was great."
Cons: "Planes are clean but old and a tad small."
Pros: "Crew and staff were friendly, efficient and helpful through the whole process, from checkin to landing.Will definitely look for Sun Country flight options in future."
Pros: "I liked flying out of Humphrey terminal. Considering that we left 50 minutes late we arrived about 15 minutes late. Our bag was waiting for us at the carousel."
Cons: "Boarding was late. Very unfriendly crew members. No greeting upon boarding at either door(where ticket was taken or entering plane). One in particular kept bumping into my arm and was in such a hurry to get around another passenger at one point that she flung the plastic bag she was carrying into my face! And she didn't even notice. It was also extremely cramped."
Cons: "The flight could have taken off, storms in NYC yes, but other airlines flights were able to avoid and get in the landing queue much easier, without boarding on and off a hot plane.... likely not go with Sun Country again...."
Cons: "we could have gotten chips, pretzels or something lite for a snack"
Pros: "Terminal 2 is a delight to fly in and out of."
Cons: "website would not allow us to check in. Said we had to call. We did, and we waited on the line for 1 hour and 25 mins only to be told by a not so friendly agent that we would have to check in at the airport. That is what we should have been told via the website vs. call in. Get your act together SC, you are our hometown airline, but not if your customer service is not at least on par with your competitors."
Pros: "I haven't flown Sun Country for many years because I couldn't get directly where I was going on that airline. I was so pleasantly surprised on both of my flights--non-stop to and from SFO from MSP--at the cleanliness of the plane, the comfortable seats, the tiny bit of extra knee room made all the difference for me, a long-legged woman of a certain age. The passengers were assigned seats mostly on the aisle and window, giving us an empty middle seat for space and separation of space. That made so much sense. On the flight home, I was not feeling well, and I talked with a Flight Attendant who allowed me to take on of the several empty rows (it was a red eye flight) so I could lie down for a couple hours of the flight. Again, common sense, as the rows were empty, but such a caring gesture. I will sing Sun Country's praises and check their routes first before I make any other arrangements for flights."
Pros: "The boarding was efficient and the plane left on time."
Cons: "It would be nice to get a snack along with the beverage, like peanuts or crackers. There is minimal leg room."
Pros: "Boarding time was good. I was able to upgrade to first class at a good rate."
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "It was fast"
Cons: "If you forget to check in 24hrs early you're screwed. No good seats left"
Pros: "This flight was very uncomfortable. The seat was extremely lumpy and I was unable to sit still. I kept trying different positions, but to no avail. The crew did not come around with as much water as my previous flight. This plane was older and did not have any entertainment, for a 5+ hour flight. Disappointing."
Pros: "The crew was professional. The seats work OK. This flight was on schedule and on time and I appreciate that most of all."
Cons: "Nothing really. No complaints"
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Attentive crew very appreciated!"
Cons: "More legroom"
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "Taxi time to gate was almost half hour."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Cons: "Rude staff, not willing to help"
Pros: "Crew was great"
Cons: "boarding could have been better. the plane was half empty and the lady at the gate took my bag and let others bigger on the plane. I just thought she could have use a little better judgement. It was fine on all the other flights and within the guidelines. And there was lot of overhead space"
Cons: "The flight arrived early but sat on the runway for almost a half hour before we were able to exit the plane, causing quite a number of passengers, myself included to miss connecting flights! Not okay."
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "Staff were nice and the pilot got us to Asheville faster than expected."
Cons: "Due to the short trip there weren’t on trip snacks or drinks. Not necessarily bad, but can’t give them a high rating for it if it’s not offered."
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "Great no complaints"
Pros: "On time"
Cons: "The plane was too warm before take off."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "All AA employees I interacted with were professional & very helpful to me & my family. Thank you"
Pros: "Food voucher, small consolation for a missed dinner with family!"
Cons: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Pros: "In flight entertainment is good."
Cons: "Leg room is getting less and less. I’m 5’10” and couldn’t move my legs."
Pros: "Almost all parts were more than satisfactory as expected"
Cons: "Didn't enjoy nor appreciate the nearly 9 hour delay due to plane maintenance issues."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "We pleaded with attendant to let us take our carry on. We were first to board and all others on the flight were volunteer bag check only. It is Very difficult for me to walk. We packed in small carry on just so we could avoid the baggage carasol. She could have Easily granted our wish and treated is in volunteer manner like everyone else. But no way."
Cons: "Everything else was fine."
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."
Pros: "I loved getting up close and personal with others."
Cons: "I didn't like being stuck in a window seat next to two oversized passengers. The person in the isle announced to the middle seat that " I'm giving you notice that I need all of my seat". So the middle seat took up part of my seat, and I feel cheated, because I couldn't use all that I paid for."
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "Have a great trip without any problems."
Pros: "Entertainment had many options with a few good and recent movies."
Cons: "I purchased Alaskan tickets, hoping for their legroom, baggage guarantees and excellent beer. Instead I got an American Air flight – one of their trusted partners. None of their deals carries over to AA. I guess I will pay closer attention next time."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Pros: "I got home eventually"
Cons: "Wifi way too expensive compared to other airlines"
Pros: "The only thing to like was arriving on time."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!"
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "How dark the flight was to sleep"
Cons: "Delayed flight"
Pros: "The pilot and the crew were very apologetic and went out of their way to make us feel comfortable & relaxed."
Cons: "We were delayed due to weather."
Cons: "It was terrible. A missing flight attendant caused an extra delay in departure. Missed connecting flight. American Airlines was not prepared to assist all the stranded travelers. Had to spend night in the airport until I could get on a flight the next day. This was not what I paid for."
Pros: "COMFORTABLE SEATS EVEN FIR A BIG GUY LIKE ME, FRIENDLY STAFF."
Cons: "LAST RED EYE FLIGHT WAS CANCELLED"
Cons: "Excellent experience"
Pros: "Good job"
Cons: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Cons: "With the exception of delays due to thunderstorms all was excellent."
Pros: "The level of service and appearance of employees. The entire staff was very attentive and offered assistance multiple times. The airplane was clean and kept at good temperature which is a plus because other airlines don’t put focus on this."
Cons: "Our seating could have been placed in a better range. We had a party of 4 (2 adults and 2 children) our seating was split sporadically, the 2 adults were split and placed in two different rows next to 2 other single individuals. The 2 children were placed in the back rows. Same rows next time!!!"
Cons: "Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!"
Pros: "On time"
Pros: "Staff was on point!!! Awesome"
Pros: "Getting off the plane."
Cons: "The plane was so small and uncomfortable. People care more about chickens having adequate space in their cages more than humans have space on an airplane."
Pros: "The roominess of the plane. Awesome."
Pros: "The efficiency and professionalism was excellent. Both legs of my trip went great!"
Pros: "Better than I expected, given the bad publicity of late"
Cons: "My aisle seat has miniscule foot room"
Pros: "I was excited to hear about the private screening"
Cons: "The connection was horrible and the movie stopped every couple of minutes"
Pros: "That I got home"
Cons: "Never made it to destination"
Pros: "The entire process went well."
Pros: "I ctually no complain but the wifi not free"
Pros: "We've arrived just on time!! really liked the service"
Pros: "Nothing your Service was horrible"
Pros: "Seamless checkin and boarding. We were early to get into Denver and things were on time."
Cons: "Things were a bit crowded and options for food were limited"
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "Comfort , service,..terrible!"
Pros: "We made up late departure and arrival was close to ontime."
Cons: "Tight seating and luggage overhead bin storage too small. Our bins were already full with others bags when we boarded. Wonder why the bins above your assigned seat would be used by other passengers."
Pros: "Arrived about 15 mins early. Not bad"
Cons: "Left late one hour."
Pros: "It was great"
Cons: "Nothing everything was fine"
Pros: "Punctual departure and arrival"
Cons: "The A319 that was used appeared quite tired. Strange irregular banging noises were heard and felt under the wing root area as jet taxied out of Santa Ana. After landing, a very high pitch squeal started and lasted 5 minutes after engine shut-down. Finally, there was a very loud "sawing noise" coming from under the aircraft after parking in the terminal that others commented about the loud sawing noise. Canadair aircraft was much nicer and quieter that was used from SFO to Santa Ana."
Pros: "Being a red eye, they were too busy congregating among themselves and chatting away.. when requested for a beverage, the service was as though they were doing a big favor and the guests on-board were disturbing them..!!"
Pros: "I love how polite and efficient your employees are. I was immediately offered assistance with baggage check in and with using the kiosk. You should be very proud of these staff for they represent United well. I thoroughly enjoyed every member I met.Thank you for a 100% wonderful experience."
Pros: "Everyone was very nice"
Cons: "I was up all nite. Could have used a cup of joe."
Pros: "The aircraft"
Pros: "The staff was efficient, friendly, funny and honest. Smooth landing, great service. Thank you!"
Cons: "Not enough room to write my opinion !!!"
Pros: "Delayed bc of weather."
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Pros: "The price...for once, a weekend to SF was reasonable!"
Pros: "No problems."
Pros: "On time comfortable seat."
Cons: "Everything was fine"
Cons: "The snacks where gross."
Pros: "Easy process, no issues. Pilot handled turbulence well, landed pretty smoothly. It was a good trip."
Cons: "No complaint except the trash other passengers left on the plan."
Pros: "There was not enough room for my legs."
Pros: "Service was good"
Cons: "What happened to the 1960s concept of stewerdess?"
Pros: "Enjoyed the small size of the Raleigh airport."
Pros: "I liked how friendly the attendants were."
Cons: "I hated how it kept delaying and delaying I didn't know what to do or if to leave and come back time change was ridiculous"
Airlines flying from Santa Ana to North Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Santa Ana to North Carolina
Masks required on board, masks provided on flights from Santa Ana to North Carolina
Social distancing seating
Middle seats unavailable to book on flights from Santa Ana to North Carolina
Testing for antibodies, testing for symptoms for flights from Santa Ana to North Carolina
Waiving of change fees. Search flexible flights from Santa Ana to North Carolina