American Airlines has waived its change and cancellation fees on flights from Santiago de Querétaro to Dallas. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Cons: "It was a Great flight. I always enjoy flying Delta"
Pros: "Flight was fina s far as air travel goes today. If they are forcing taller people to pay extra for comfort they have succeeded as in the future I will have to look into "comfort plus. I am not large, 6'1" 180# and my knees were tight to the seat in front with my back tight into the seat. Not a great way to spend 4 hours!!!"
Cons: "Extra personal space and food that isn't served frozen would be nice!"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Pros: "Awesome crew!"
Pros: "They were great & super friendly!!"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "Crew was nice and took care of us. We respected them and got it right back."
Cons: "It was no fault of the airline, but we got his with some weather delays which dampered our very long trip. Also, the leg room on the flight from Detroit to PDX was very small, we got lucky that we only had two people for our row of three seats. Let us stretch some."
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Pros: "Flight attendant was great!"
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Pros: "Gluten free snacks, hooray!"
Pros: "The very personal pilot"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "customer siervice was great and welcoming was awesome"
Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Cons: "Lack of legroom in economy"
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "Gate agents were very helpful and kind"
Cons: "The flight was late. Not a lot of communication as to why."
Pros: "The best service"
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Cons: "Small plane"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Pros: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Pros: "Plane and flight were ok"
Cons: "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
Pros: "Good Entertainment"
Pros: "They were courteous and prepared, when they couldn't offer something they gave me options for other things, and seemed genuinely concerned about my experience!"
Cons: "i don't have any real complaints. Economy seating is still economy seating, so those problems didn't go away"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Cons: "I had a problem getting a boarding pass that was a carryforward from a problem that I had had on the flights from the USA to Frankfort 2 weeks earlier. On those flights, I was denied boarding on the flight from Amsterdam to Frankfort because of miscommunication between Delta and KLM. Apparently, the staff who dealt with that problem did not note that the issue had occurred, so it looked like there were "out-of-sequence" segments on my initial flight and I was not allowed to check in electronically. It took several calls to KLM and Delta in Frankfurt to try to resolve the problem and finally it was determined that it could only be resolved at the airport. Other than a very nice KLM representative, the other people I talked to seemed unwilling to engage in helping me and sent me along to someone else. Although the problem was ultimately fixed, this was not a great customer service experience."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "The airport in Belize is much more managemable than most in the US."
Cons: "Slightly crowded waiting area"
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "As expecred."
Cons: "Chaotic boarding process."
Pros: "Flight was on time"
Cons: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "Friendly attentive crew"
Cons: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
Pros: "Good free mobile entertainment"
Cons: "Plane was unbelievably hot the entire flight. Air vents did not cool the plane at all. We were all sweating the entire time."
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Too cold"
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Delayed for three hours due to weather"
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Everything was fine"
Cons: "The trip was good"
Pros: "The flights were on time and the staff was very friendly."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "American airline flight to Paris was great"
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "It was excellent!"
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "It was all good.it was"
Pros: "Slept very well in business. Great crew!"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "The friendly personal"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Cons: "The pretzels"
Cons: "Poor cew service"
Pros: "The flight was fine, the crew was professional. Other than weather related delays, overall okay experience."
Cons: "Nothing that couldn't be helped. Had terrible weather."
Cons: "Seats not enough padding"
Cons: "Sore lower back from the seat."
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."
Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"
Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."
Pros: "The counter for UA was not attended. I had to make few calls and they managed to put me in the next flight via Chicago"
Cons: "Reality. Flights are sometimes delayed and bound to miss connection"
Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"
Cons: "Probably one of the worst flights I have ever had. Flight cancelled - bumped back to last flight of the day. Even the standby was a mess up, boarded the plane where my seat was already taken, and after 10mins standingin the middle aisle, asked to leave. Just a drama"
Pros: "Food was great as alwaya, staff was ok"
Cons: "Boarding at IAD is difficult, the airport is very space restricted. (At the united terminals) so it makes kt a little uncomfortable. The configuration of the old United planes in business is horrible, 2-4-2. I was on a 4 seat and you don't get your own place. By far, Continental planes are much better. Apart from this: Love United"
Pros: "Direct tv in united codeshare flt"
Pros: "It was nice"
Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Cons: "Middle Seat"
Pros: "Great service"
Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."
Pros: "The boarding process was excellent, smooth, orderly and expedient."
Cons: "The stewardess unassuming behavior."
Pros: "Everything went smoothly"
Pros: "United offers so many free movies and shows it makes the flight fly by."
Pros: "Very " Seamless" service. A really enjoyable experience."
Pros: "Nothing to complain about,"
Cons: "Dirty plane"
Pros: "Horrible. 4 delays and then it gets cancelled. Hotel paid for. Had to get to Dallas. United Airlines Customer Service person didn't care. Didn't try for a connecting flight. I will never ever fly with United ever again. I am flying from American Airles today at 1130am. I am still in New Jersey horrible Kayak. Horrible. They should pay for my first night at my hotel at least."
Cons: "I already wrote what I had to write. 4 delays and then cancellation! Are you kidding me? Had itinerary planned for Friday Night and that got ruined because of United Airlines stupid logistics. I will never fly United! Give me a voucher ! Give me something. Aren't even offering a cab for me to take from Jersey to LaGuardia. It's your fault people. Enough said."
Pros: "On time and early for the second"
Pros: "Boarded original plane right on time."
Cons: "Sat at gate for over an hour sweating profusely because a/c wasn't working.after 45 minutes was served half glasses of water. Made second attempt to depart gate and had to go right back. Then told to disembark plane and wait for replacement. Boarded it at 8:50, arriving Dallas at 11:50, 3.5 hours late missing all prearranged transportation with 0 apologies. Had to make my own arrangements to complete my trip at significant expense to myself and 0 assistance from Airlines."
Cons: "Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed."
Pros: "Flight was smooth and on time"
Cons: "We booked these flights and made our seating assignments when we booked months ago, but all six of us (my spouse and 4 kids ages 15, 13, 9 and 7 and myself) were forced to all sit separately on our longer connecting flight and not in our assigned seats that we had booked and reserved months ago. My kids were scared to have to sit by strangers. No one offered to switch with us so at least the younger kids could sit by their parents. The steward, Tim was rude and snooty and annoying."
Pros: "Great experience. Quick and well executed boarding/deplaning"
Cons: "my flight was delayed 2 hours"
Pros: "We arrived almost an hour early! I didn't know that was possible!"
Pros: "On time."
Pros: "No food provided except small snack"
Cons: "Completely full flight"
Pros: "Seats were comfortable and plenty of leg room, flight attendants were attentive and took care of drinks and made several trips to picked up garbage."
Cons: "I was told the wifi was available on my return flight but I could not get it to come on."
Cons: "It's was so hot on the flight. The vents above our seats were blowing hot air. It was miserable. So uncomfortable"
Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."
Pros: "Perfect flight"
Cons: "Was charged $50 for my 42lb luggage"
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close."
Pros: "As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions"
Pros: "I like the cheap upgrade to first class"
Cons: "There was no food on an evening flight of over 2 hrs"
Cons: "Flight was delayed because they didn't have enough flight attendants???????????????????????"
Pros: "A gentleman at check in was very helpful."
Cons: "My boyfriend and I were traveling with our almost 2 year old and were assigned seats apart from each other."
Cons: "Flight got cancelled"
Pros: "I found my seat with no problem."
Cons: "The flight left Houston late. The check in process was fine, we were asked to check our bags because the flight was full. Once on board and seated the flight attendant came on and said there were 5 bags without the proper tags for people to claim. How could they have improper tags when the person at the gate was giving the tags out? Four bags were claimed and with 1 bag (blue) left the flight attendants asked us 3 more times "whose bag it was?". When no one claimed the bag one more person from United came down the isle holding the bag asking everyone one last time. I heard him say "I was told to do this". At this time 4 more people boarded late. I thought after a certain amount of time boarding would end?"
Pros: "Nothing to like, to be honest. 1hr delay and making my wife swap seats."
Cons: "I HATED the way my wife and I got split up from Houston to Dallas. Stewardess was NO help. They actually moved my wife to a different seat so they could put a mom and baby next to me. WHY NOT MOVE US BOTH!!??"
Pros: "There were hundreds of us in O'Hare during an ice issue. I got out 20 hours later by flying standby on a bigger plane to a city 279 miles from my airport (and my car and luggage). What was edifying during those very tiring 20 hours was this - no one, United or we passengers was rude or disrespectful. Were we (staff and passengers) all worn out and tired and frustrated? You bet. Everyone kept an attitude of acceptance for the 20 hours I was at O'Hare. Very impressive - civilization has a bright future."
Cons: "Under the circumstance, nothing bad."
Cons: "United lost one of our baggage"
Cons: "Absolutely terrible. My first United flight delayed over 2 hours causing me to miss this flight."
Pros: "Appreciated • the attitude and friendly care of the flight attendants • being able to hear and understand the pilot and announcements • loved the creative and engaging flight instructions • service was professional & made you feel first class"
Pros: "Best of all"
Pros: "Great seat i had to pay extra but it was worth it"
Pros: "Attentive service"
Cons: "Too small of a plane for such a long trip. Just one bathroom in the rear and extremely noisy."
Pros: "Crew was curtious and the flight was smooth and on time."
Cons: "The pricing for a movie was a little much for our flight, and seating was really tight."
Cons: "They cancelled my flight and l was missed flight by a mistake from their representative"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Pros: "I like everything about it"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Pros: "Caring and through personnel in the face of a virus."
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "Great crew- fast boarding"
Cons: "More comfortable seats"
Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"
Pros: "The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight"
Pros: "the price"
Cons: "Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!"
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Pros: "great crew"
Cons: "more comfortable seats"
Cons: "El equipaje tardó mucho en salir"
Cons: "Deliver bags"
Cons: "Staff, food, clean, entreatment, in one word, everything"
Cons: "Check in was super slow. Had to pay for everything"
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Cons: "The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable."
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service"
Cons: "Give the drinks at least for free"
Cons: "luggage waiting time and boarding"
Cons: "a lot"
Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."
Pros: "Amazing crew"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Pros: "Good crew"
Cons: "More organization toward boarding"
Pros: "The crew was friendly and helpful"
Cons: "The seats were very uncomfortable, the boarding was confusing and took a long time."
Cons: "Will never fly with this airline, volaris charged me $60.00 for normal check in bag."
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "Nothing to like. Crew was unprofessional, rude, and no comfort in the flight."
Cons: "Everything could be better. At least offer compliments coffee/sodas instead of charging for every little thing."
Cons: "Very bumpy flight"
Pros: "On time"
Pros: "I don like it is a bad airli e"
Cons: "I don like nothing"
Pros: "All right"
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Pros: "Fast, efficient flight. Clean plane. Easy deplaning. Great Oaxaca airport and baggage delivery.."
Cons: "absolutly awful Mexico City checkin experience. No English help in any way. No English speakers or signs. Couldn’t check bags but no idea why. They didn’t like our boarding passes. Sent us to many different lines who had no idea what to do with us. Check in agents completely unhelpful and disinterested. Also ignorant. They had to keep calling supervisors over to help. (They need training and there should be someone there to help non Spanish speakers) Never told us the gate. We had to keep finding passengers to tell us where to go. Gate kept changing. Written gate on overhead screens different than where we were supposed to go and then changed twice. Flight late but all the info at the gate said in time."
Pros: "Travel time"
Cons: "No real food only snacks"
Pros: "The Valaris staff were most helpful and courteous. The flight crew was professional and the airplane appeared be just fine."
Cons: "The lack of a check-in machine and the long lines at the check-in counter were annoying. Also the legroom in the plane was minimal."
Cons: "Everything was the worst experience ever"
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Cons: "Worst customer service i ever had."
Pros: "Ticket agents we're respectful"
Cons: "Never received email boarding pass. No kiosks. Charged for boarding pass even though they could see my reservation/confirmation# Website States checked bags15kgs/carry on 7kgs. At check-in stated only 10 klgs total so we had to pay again due to overage. Only water free on flight. I fly every week for work."
Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"
Cons: "Los sobrecargos, Eduardo e Itzel, no dejaron de agarrarse las manos, abrazarse durante el vuelo. La falta de profesionalismo es clara y decepcionante del grupo que esperas que este pendiente que todo vaya en orden. No es posible tomar a unos jóvenes en serio cuando te dan instrucciones si se comportan así. Además, Eduardo salió a cabina, cepillándose los dientes, y poniéndose spray en el cabello (cuando los aerosoles claramente están prohibidos."
Pros: "On time."
Pros: "La posibilidad de viajar a Chicag sin escalas"
Cons: "La línea Volaris o por lo menos el avión en el que viajamos es muy viejo. Y el mantenimiento deficiente."
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "the fly was delayed and the seats are too crowd"
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Seat space"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Cons: "3 hours late"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Cons: "Customer service"
Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"
Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"
Cons: "Mex AirPort ,"
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Pros: "On time"
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Cons: "One check in booth for 170 passengers. Pathetic."
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "So late"
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Pros: "Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience"
Cons: "the staff has no idea of their work or their routes the truth and are arrogant"
Cons: "Better staff"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Cons: "The flight was Delayed 1 .1/2"
Pros: "Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last"
Cons: "Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them"
Cons: "This airline is always delayed. The seats are too small"
Cons: "It was delayed by an hour"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Cons: "They canceled my flight"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Pros: "Por favor mantener Los precious gracias"
Pros: "45 minutes after the original departure time, without any information about."
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "Normal flight"
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."