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Nothing

Overpriced bag fees, rude flight attendants, shitty planes.

Let's start with the fact that I got to the front counter and they did they close the flights an hour early. I had to pay $120 to change the flight. Now instead of flying direct to dfw I was routed through Fort Lauderdale. That was the biggest mistake. I come back and check in later that afternoon. The flight to Detroit had mechanical problems. For some reason it was decided that the Detroit passengers would use the Fort Lauderdale plane. And the Fort Lauderdale passengers had no plane. The next 4 hours were spent in long lines with no ability to book a flight on another carrier. Spirit put us on a flight the next morning that was delayed. I got to Fort Lauderdale around 10 am the next morning. I needed to connect to dallas. I was informed that the next flight would be 8 pm at night! Overall this is a cheap airlines with terrible customer service. I would not recommend anyone fly to international destinations with spirit air

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

It gets you to the next airport

I keep losing weight but it seems like the plane seats keep getting smaller and smaller. The only thing I can say is that they do get you to the next city. But for the next day you are trying to undo the pain in your body from the flight. Even the boarding process has become another money making venture for the airlines - I don't need to board first or early as I don't want to be cramped into the space any earlier than I have to. But it is said that the airlines give you a price when you book and then you have to pay again and again and then again so the price you were shown and got you to book turns out to be a small portion of the actual ticket cost.

The flight initially left ahead of schedule and that was great.

Although i know this was beyond the control of the crew on board, the airline could have done a better job of at least establishing a presence and taking questions. When our flight was diverted to the Houston airport due to weather we were kept grounded because we were an international flight. Then told to get to terminal A after getting through customs. No one mentioned that terminal A was a ways away, and once we got there the line was already over 100 people deep from all the other diverted flights. No one from American Airlines attempted to address people standing in line to keep us informed or check in with us. I stood in line for three and a half hours before finally getting an announcement that there would be a bus to take us back to the DFW airport. This was a 4 hour bus ride, effectively ruining my plans during my long layover. Never did anyone from the airlines address us or helped navigate. Just pointed us in a general direction and washed their hands of it.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Arrived earlier than expected. Were seated in the emergency row, great legroom. Leather seat, comfortable.

Boarding was late. Had to wait.

The airline personnel couldn't have been more kind, courteous and professional. The airplane itself was in excellent condition, and the entertainment had the potential of being very good,

There were seemingly nonstop commercials that were running on the screen, and being broadcast throughout the entire cabin. Bring your earplugs if you don't want to be bombarded by commercials for two thirds of the flight.

We prepaid luggage on-line and the check in at counter still took 30 minutes because employee at counter couldn't see proof on her end that we had pre paid. We traveled with our three kids under 8 and they would do nothing to seat us next to each other. We couldn't check in on-line so we were considered late check in, despite checking in at the airport 2 hours before the flight. We boarded and sat on the plane for an hour then deplaned due to faulty weather radar. 3 hour delay. Still no help to seat our family together. Very swaying and bumpy take off and landing. Seats don't recline. No drinks or snacks passed out, only for a charge. Cheapest airline ever. Will never fly again on Spirit. Flight home also delayed over an hour. Oh, and luggage max is 40, not 50 lbs., and they charge per bag per direction. They also charge you to book seats next to each other, despite us booking our flights months in advance and checking in 2 hours prior.

Beat spirit flight I've ever been on. Friendly, funny crew. Smooth ride!

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Staff was very helpful and friendly both at the gate and on the jet. Boarding and takeoff was on time each way.

Price of baggage

The flight times were reasonable. The actual flight was OK. Boarding was organized.

The pre paperwork was annoying and tedious. The cost of baggage was illogical. We were traveling with no opportunity to print a boarding pass and the charge was $10. After landing there was a delay to the gate and a long wait before opening the door. Once you take into account the added time and charges it is not as low cost as originally advertised. It adds to my sense that air travel has nothing to do with the customer.

I love the movies they have aveilable, help me alot for a 4 hours flight

Pleased that a snack and beverage were served even though the flight was only 50 min.

Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.