I don't think there was anything you could have donn. The flight itself was good. But the flight was full of families with crying babies and very rude people in First Class. It made the flight very long. But that's nothing the crew could have done anything about. it was the passengers on the flight that made it a challenge.
I couldn’t check in online or in a kiosk. It kept asking me for a passport even though I was flying to Puerto Rico, where a passport isn’t needed if flying from the US. Also, there was no entertainment on the flight and the plane itself was somewhat old fashioned. The crew was very nice, though.
Pros: "Crew was really attentive and professional"
Cons: "The boarding was a nightmare. D gates at SeaTac is my least favorite since you need to be shuttled by bus to the play. At that point, your elite or first class status is thrown out the window since it's a free for all to get on board as they pack you in the bus like sardines. It delayed the departure by 30 mins. Also, Alaska should look at getting entertainment sets in the back of the headrests."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Cons: "Nothing"
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "Best flight ever, plenty of leg room. Not much turbulence. Checked in and boarded plane with no hassle. Plane clean and comfortable. Great service. 5 stars for jet blue."
Pros: "Great service. Also loved the size of the seats and the leg room that I had."
Pros: "The early boarding for families with strollers and the comfortable seats with a little more space than other airlines."
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Cons: "N/A"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Nothing."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Pros: "Terrible seats! It keeps getting worse."
Cons: "Timing of leaving the airport! It was delayed and I missed my international flight"
Pros: "The personal at counter very helpful."
Cons: "Some information on website is unknown for call center people, like issues dealing with disabled people."
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"
Pros: "The crew was very nice, the food was good and the entertainment too."
Cons: "The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too."
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Cons: "Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again."
Pros: "crew was wonderful but we sat on the runway the whole day and then they cancelled the flight"
Cons: "I can’t tell nothing more about, cause everything was really excellent"
Cons: "The arrival to bogota was a caos. We waited 2 hours to get immigration..."
Pros: "Boarding was easy- food was ok. Flight on time"
Cons: "The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca"
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Cons: "There is no TV and no music options. Also, they said they provided free Wi-Fi but it was unavailable during my flight."
Pros: "The people were nice and it felt like a quick flight."
Cons: "There was no one at the check-in desk when I got to the airport and when someone called to ask when they would be there Sun Country said they come 2 hours before the flight. Giving people an hour to get through security and get to they're gates before boarding. I also should have looked at how much it would cost checking a bag($20) and all the additional costs that Sun Country has (seat: $7-$25)."
Pros: "Price was reasonable."
Cons: "The lady at the check in counter was unfriendly - gave me hard time communicating with me."
Pros: "Once we got on board all was well."
Cons: "That we couldn’t get boarding passes online without buying a seat. We arrived from an Alaskan cruise about 6 hrs early and had to wait until 2 hrs before our flight, when a ticket agent arrived, before we could get where we could get food to eat. Then the security line was unbelievably long and we just got through shortly before our flight. Luckily there was a bagel shop right next to the boarding area."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Pros: "Nothing"
Cons: "The flight was the worse we've ever had. Had us running from north concourse to the south concourse for at least a mile& then busing us back to the north to board the plane. No room in our seats, one drink cart, ¬ able to put anything up in the overhead without paying $30 dollars. Having to pay for a small crummy seat that left our legs cramped after a 3 hour flight. I shutter at the thought of our return flight home! NEVER AGAIN will we fly Sun Country!"
Pros: "Check in was quick. The flight was smooth. Staff was courteous and attentive."
Cons: "The tired babies screamed the whole trip. Supply entertainment on flight."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."