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Pros: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"

Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"

Pros: "The crew was nice but never got the menu."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Yes overall probably the best flight to Chennai from DC"

Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."

Pros: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."

Cons: "Lights did not work, so diner was guessing whats was in the tray"

Pros: "Q Suite is top-of-line business class product"

Pros: "EVERYTHING!!!"

Cons: "Food"

Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."

Pros: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Cons: "Nothing"

Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."

Pros: "On time, fairly good food, good entertainment system."
Cons: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."

Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"

Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"

Pros: "Everything"
Cons: "Everything"

Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."

Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"

Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"

Cons: "My suitcase was broken"

Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"

Pros: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore .."
Cons: "flight onward from doha to lahore should b new ...everything is good i only felt had the aircraft been better and new latest then jurney would have been excellent."

Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."

Pros: "Excellent airport; always on time; good meals; excellent entertainment"

Cons: "both flights had 2 hours delay... also lugages cames with next flight."

Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."

Cons: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."

Pros: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."

Pros: "Good food, good service and clean planes."

Pros: "Everything, great airlineevrething"

Cons: "Flight was delayed materially with little forewarning Service was poor"

Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Cons: "no one came to help even after asking for assistance"

Pros: "Punctuality"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."

Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."

Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."

Pros: "Boarding experience was very good. Crew were attentive for the most part."
Cons: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."

Pros: "Food"
Cons: "Was told to move seat up and down repeatedly"

Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."

Pros: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."

Pros: "Great flight"

Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."

Pros: "Lots of leg space, good seats."
Cons: "Food could be better, much better."

Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."

Pros: "Crew were super nice, a lot of entertainment varieties"
Cons: "That I had to deal with some rude local officers at the airport, one of them was Qatar airline employee, 3 were security and immigration staff. They ruined my trip with thier rudeness."

Cons: "I asked the crew to gave me a glass of hot milk cause of my diet, if it's possible, he laughed at me and told me I bring you warm one and never come back with even warm milk"

Pros: "on this trip, nothing."
Cons: "We had to walk from the one side of the airport to another, security check AGAIN (this was a transfer flight, why another check?), then we had to walk ALL the way back to where we just came from, as the boarding gate was close to where we got off. We wanted to go to the loo, but they said we are late. But we sat for another hour behind the gate and waited for the plane. At 01h00 in the morning after 12h of travel, not the best experience - and something that could be avoided."

Pros: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Cons: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."

Pros: "The seats were so comfortable"

Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Cons: "Don’t be late"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "Very friendly crew and on time with no problems."

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."

Pros: "The entertainment options were good."

Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "Entertainment"
Cons: "Food and one bathroom out of service makes an awful flight"

Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Cons: "Bit cramped for space"

Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Cons: "Bag was lost"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Pros: "Very friendly and helpful personnel."

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pros: "Good efficient flight crew friendly and helpful"

Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Pros: "Great crew service. Among the best ever."

Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "The staff and crew"
Cons: "Nothing"

Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Cons: "I missed my flight because of MU"

Pros: "All is great."
Cons: "Nothing is not good."

Pros: "Comfortable"

Pros: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Cons: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"

Pros: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Cons: "Service, staff and food."

Cons: "Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights."

Pros: "The crew was helpful and polite, food was good"
Cons: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."

Cons: "Same as above. Seats very narrow. But enough leg room"

Cons: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"

Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."

Cons: "my luggage was misplaced and I didnt have it for 3 days."

Cons: "my plane to NY flew off without me and 11 people."

Pros: "The friendly crew, and quiet cabin"
Cons: "The food was too Finnish."

Cons: "The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices."

Pros: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"

Pros: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Cons: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."

Pros: "Selection of many movie choices"
Cons: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."

Pros: "A bit delaye in Departure but ok overall"

Cons: "I missed the flight"

Pros: "It was very quick"
Cons: "Nothing"

Cons: "Crew wasn't attentive. Seats were small."

Pros: "The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off."

Pros: "I got to my destination, eventually."
Cons: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."

Pros: "everythning"
Cons: "16 hour overnight stop at helsinki airport."

Pros: "All around great service and reliability"
Cons: "Alittle more seat spacing"

Pros: "crew, food"
Cons: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."

Pros: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Cons: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."

Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."

Pros: "Nothing"
Cons: "Small plane incredibly cramped for8 hour flight"

Pros: "I was glad that it was a direct flight, and the crew was nice."
Cons: "The seats are too small, and there were two empty rows behind us, but the crew seemed to be using them to sleep and did not allow anyone back there. The monitors were in the aisle, and I could not see it well, and I was never offered any headphones, so I could not watch the in flight entertainment. Overall, the flight was pretty disappointing."

Pros: "the price was very good"

Pros: "I liked the price."
Cons: "It's all crammed but given the price I can't complain"

Cons: "Experienced very rude cabin crew"

Pros: "On time, good movies, good service."

Pros: "Movies Food Comfortable seating"
Cons: "Going through security"

Pros: "Nice dinner, drinks, and snack services"
Cons: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."

Cons: "No leg room"

Pros: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Cons: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."

Pros: "Excellent service - on time, comfortable and great food!"
Cons: "Some staff were a little abrupt, but very efficient and helpful."

Pros: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Cons: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."

Pros: "Kind staff"
Cons: "Entertainment outdated"

Pros: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Cons: "I will not fly again with this American airline"

Pros: "The food and entertainment were good."
Cons: "This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane."

Cons: "Finnair "outsourced" the flight to a Portuguese HiFly. Boarding: flight delayed for more than 1 hour, with passengers sitting all this time in the plane and waiting for all connection flights to arrive. As a result we arrived late for our connection flight. The Finnair people that met the passengers on exit form the plain did not provide any information how we should proceed next. We were left to figure it out by ourselves. Crew: The impression was that all the flight attendants from HiFly were untrained. The did not know what to do an how to do. They seemed lost on the plane. Comfort: Plane seemed to be re-purchased from some Arab airline. Food: bad Entertainment: v system was broken. Information system was showing wrong current time."

Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."

Pros: "Smooth flight given the tough turbulence."
Cons: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."

Pros: "Staff was kind, flight itself generally went smoothly. The boarding process itself went fairly quickly, and I was able to disembark within minutes of landing."
Cons: "This Finnair flight was operated by American Airlines, but American Airlines did not notify me about the change in flight number until I called in a panic the night before because I was unable to check in. The plane was nearly 2 hours late departing from Chicago O'Hare with no explanation given. 1hr and 45 minutes is a long time to sit without going anywhere. Food was incredibly uninspiring and the staff was kind, but generally seemed distracted. I asked for a beverage at one point, but the flight attendant was too busy trying to get the passenger next to me who was passed out on sleeping pills to put the window shade down to give it to me. American Airlines is one of the only carriers left that has not upgraded to individual entertainment units for transatlantic flights and so the entertainment was like something straight out of Mad Men. Probably my worst flying experience to date."

Pros: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Cons: "Cost for additional luggage was high"

Cons: "Most of the entertainment consoles did not work"

Pros: "The staff was very kind."
Cons: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."

Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Cons: "The only complaint I have was the bag dropoff counter. There was one person, checking in 9 airlines! A second person came after awhile, and they were amazing, polite and very efficient. But the wait to get to the counter was not acceptable. Even tho' we were fourth in line, they began calling people from the back for another, I guess, earlier flight, different airline. Understandable, but frustrating for those of us who arrived early, but had to wait. Otherwise, flying Aer Lingus was a pleasure."

Pros: "Crew and new, spacious aircraft"
Cons: "Nothing in particular."

Cons: "No USB charging point working and I had purchased on board wifi"

Pros: "Seats were comfortable. The blankets and pillow were an amazing addition and made the flight more comfortable."
Cons: "Would have enjoyed free WiFi"

Pros: "The price point."
Cons: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."

Cons: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"

Pros: "Nothing.....never made the flight....due to multiple flights delayed. My family and I had to be rerouted which caused us to miss our flight home from LAX."

Pros: "Got a free seat next to me."
Cons: "Plane delayed at one airport and again for 15 agonizing minutes at Dublin as an Aer Lingus ground crew forgot to turn on a parking indicator according to the pilot. Then nearly missed connecting flight made it by running. Nobody would allow someone to move faster through lines for a connecting fligh"

Cons: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"

Cons: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"

Pros: "Same comments"
Cons: "Same comments"

Cons: "The air hostess was very rude and showed no cursory to passengers"

Pros: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Cons: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."

Pros: "Flight on time"
Cons: "Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband."

Cons: "Would it be too much to ask for a free beverage for the almost 3 hour flight between Dublin and Rome?"

Pros: "Not a lot"
Cons: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."

Pros: "It was a short flight but the flight attendants made the most of my trip. They were very accommodating"
Cons: "Nothing"

Cons: "my seat wouldn't stay up, kept sliding back seat27a."

Pros: "Lots of entertainment. Spacey seats and plenty of bathrooms."
Cons: "The food wasn't great and I wish they would have picked up the dinner trays way sooner"

Pros: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."

Pros: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Cons: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."

Pros: "great on board staff great onground staff in Dublin!"
Cons: "almost 2 hours waiting in line to be checked in (unable to check in online) due to lack of staff...only 2 check in counters open."

Pros: "Plane was half full."
Cons: "Food was terrible, and if you’re white and your significant other is black you may have to request things for her because she won’t get them even when she asks"

Cons: "The chairs are so uncomfortable!"

Pros: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Cons: "Seat"

Cons: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."

Pros: "Boarding went quickly but there was no discomfort on the plane. Staff was friendly and efficient and they made an effort to take off and arrive early to our destination."
Cons: "Nothing, excellent trip"

Cons: "Paying for coffee??"

Pros: "Ahead is schedule"
Cons: "Even had to pay for coffee"

Pros: "Nothing"
Cons: "Everything"

Cons: "No complimentary water. Seat would not go back. Steward was disinterested and did not assist. Very uncomfortable flight."

Pros: "Crew was very nice and accommodating. After boarding was complete they moved several passengers to other rows which allowed a better distribution of open seats."
Cons: "Per usual, airline food is blah!"

Pros: "Great service! Wonderful entertainment(movies, tv, etc.) delicious meal!"

Pros: "The flight was quick and smooth. We didn’t have any trouble getting onto the flight and finding our seats."
Cons: "I didn’t like that there was no complimentary drink service . When they came around with tea or coffee is was 3€, I wasn’t informed that until after I asked for a tea. I would never have got it otherwise. That may have been my misunderstanding since on our other Aer Lingus flights we had been given complimentary tea."

Pros: "The automated check in and baggage tagging using the kiosk was fantastic! Very professional flight attendants. Overall very comfortable. Great options for entertainment - and we didn't have to "pay as you go." Clearly covered in price of the flight. Same with luggage - love not having to pay separate bag charge. Much preferred over the "nickel-and-dime-you-to-death" approach of U.S. airlines!"

Pros: "Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in ."
Cons: "Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag."

Pros: "Friendly crew, comfortable seats, okay food."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."

Cons: "Paying for beverages seemed a bit much."

Cons: "They airline left our luggage in Dublin and we still do mat have it. It's been over a day. 25 other people were impacted by this error. My daughters wedding is in two days. I have no clothes. My tray table was filthy. Had to ask the flight attendant for a wet napkin to clean the tray and my hands."

Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"

Pros: "The on-screen entertainment as good and easy and free. It was great to get two hot meal services on such a long flight. Cabin was very clean. Captain was quite cordial and informative."
Cons: "On an almost 11 hour flight, we got very thirsty so an additional beverage service would have been nice. I must say that I was a bit taken aback by the fact that they get their crew to sell merchandise during the flight from their on-board catalog."

Pros: "Most attendants were good, good choices on entertainment"
Cons: "Our attendant was less that helpfully, refused to provide a blanket suggesting that my wife get her own. Locked the lavatorys and had we to ask the good attendant to open for line of folks next to our seats. Never smiled once, maybe her new braces hurt but no excuse. Sorry sound guaility on movies was also poor"

Pros: "The cabin staff were pleasant as we boarded."
Cons: "The food was mediocre at best. No attempt to bring around water or other drinks between food to encourage hydration. When I went back to the galley to seek some water, all 3 attendants were asleep - 2 even had blankets over their heads! It did not seem like they were particularly into providing a pleasant experience for passengers."

Pros: "Not much"

Cons: "Seat 31A: Headphone socket was not working properly, table was broken (didnt keep the food tablet), entertainment system crashed after pausing the movie. check-in baggage was lost during journey and still couldnt get found. Very annoying."

Cons: "I was recently on a 5 week tour of South America where I took 13 flights. They had a boarding system whereby you boarded by numbers with the highest numbers boarding first and they had 3 designated small queues 1-15 16- 30 30 -46 and this worked extremely well"

Pros: "Seats were fine with enough legroom"
Cons: "Movie selection poor Earphones almost unusable."

Cons: "Flight boarding time is wrong. No information provided"

Pros: "Option of 2 seats along sides instead of 3 Crew was helpful rebooting the entertainment systems"
Cons: "Charged for alcohol on an overseas flight. Entertainment counsel didn't work or was really slow thru most of the flight"

Pros: "The cabin crew was very helpful. The landing beautiful."

Pros: "Good experience overall, no issues at all"

Cons: "It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient."

Pros: "It was quiet and nice not to be interrupt Ed by food service"
Cons: "Bathrooms on plane could have been better maintained"

Pros: "Service was great!"
Cons: "It would be nice to have a few more food choices for the long flight"

Cons: "The pillow and blanket I was given had hairs from other people. It was obvious they were reusedanfnot cleaned"

Pros: "All the Icelandair staff from Seattle to Frankfurt represent their airline well, thank you! Stop having Kayak sell your tickets"
Cons: "All the extra charges for anything other Seat on the plane. I don't blame Icelandair for this, I blame Kayak for it. Kayak really suck at informing customers about the services offered by Icelandair, I would have bought a better ticket if I was given all the info to make a informed decision"

Pros: "The attendants were nice and the plane was clean. I arrived safely."
Cons: "I haven't flown for over a decade. The general flight was fine, but to my dismay I discovered that the airlines had squeezed an extra seat into each row. They should be ashamed of themselves. We are not animals and airplanes are not cattle cars. At least they didn't used to be. ☹"

Pros: "The blanket and pillow"

Pros: "Nothing"
Cons: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"

Pros: "We had exit row seats that had more room in the front."
Cons: "1) While there is more room in the front, there is less room in the width because the trays are built into the armrests instead of in the seat in the front. Because of that, the armrests take more space below and remain static, while the normal armrests can be lifted up and have nothing below the armrest. 2) The text describing the "deal" for the exit row, which costs more, said that the seats have limited recline compared to normal seats. The fact is that the window seat did not recline at all. The button stayed pushed in all the way and the seat would not move at all. We do not know whether it was broken or intentionally disabled. 3) The attendant's approach was somewhat dismissive at first, but on the good side, she quickly rectified and came through with offers and a more understanding attitude, she was nice. 4) We brought this up to the flight attendants' attention, but the best they could do was to give us 1 free headset and any food we wanted. This was not much since we did not want the food. A refund for that extra payment for that seat would have been a better move. 5) The middle seat (it's a row of 3), has a metal box hanging from the front seat, taking a bit more than half the width of the space, so you can only put your feet under the right side of the front seat. 6) I don't think we'll do exit rows again on Icelandair. We did it before on other airlines with good results. 7) Not sure how the prices compare per mile with other airlines really, but on Icelandair, if you get the "Economy Standard", you really don't get much, no peanuts or snacks, no food, only soft drinks, no video games, only movies and music, and you have to bring your own headset or buy one, along with that the better classes of service run out quickly (I booked maybe 6 months ahead) and are rather spendy in comparison with standard."

Cons: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"

Cons: "Iceland Air did not pick up our baggage from the transfer area in Seattle. Ultimately spent three days in Paris without our luggage. Poor communication from Iceland Air regarding the whereabouts of our baggage. Bad experience!!!"

Pros: "Entertainment selection was very impressive. Very good customer service after our bags were delayed by the plane sliding off the runway. They were super accommodating of my travel plans and delivered my bags to me three hours away from the airport."
Cons: "The flight attendants were extremely rude. They also were very conflicting with their directions for the exit row seats. One attendant would situate you and your belongings and then the next would come and make you move everything and this happened more than once before taking off. The attendants were also giving away seats that people had tickets for and forcing a lot of people to move seats more than once. They also would not take trash more than the one time about an hour after the drinks service, so slow drinkers were forced to keep all their trash for the entire flight and ending up leaving it in the seats because no one is going to take their trash off the plane with them when they had asked the flight attendants to take it during the flight and were refused. Also for a 7 hour flight, at least offering pretzels would be polite. The plane slid off the runway upon arrival and then we had to wait 2 hours for a ground crew to come with stairs and a bus to unload us. Communication to the customers was extremely poor during this time, we had almost no idea what was happening, and with where our bags were, we waited in the airport for an hour before they announced that they wouldn’t be unloading our bags for another few hours."

Pros: "Smooth flight."
Cons: "Delayed departure. Icelandair did not hold its KEF to LGW flight for passengers."

Cons: "This was horrible. I purchased a ticket on Iceland Air leaving Seaattle at 410pm. However when I went to check in I had been bumped to an earlier flight on Delta!! I can’t believe a person buys a ticket on one airline and it gets changed. How does this happen?"

Cons: "It took hanging on a customer service line for just shy of an hour to get rebooked on the next day’s flights to Copenhagen Also they charged me $95 one-way for a single checked bag. That wasn’t clear at all when I booked my flight and will stop me from using your website again"

Pros: "I LOVED the price!"
Cons: "Movie selection"

Pros: "The people, the small town, fully deck out for the Holidays Beautiful old buildings. Stayed at the Radison Blu! Fabulous, room came with over the top The Blue Lagoon natural spa! I will go again just for that."
Cons: "Cold! But beautiful! I want to go in the summer next time. Expensive!"

Pros: "Nothing"
Cons: "Bad on everything"

Cons: "The airline charged me $95 to check a single bag after refusing to honor the fee I paid to a third party when I booked the flight. Avoid Icelandair and Justfly."

Cons: "It was very cold in the cabin."

Pros: "Stopover at Rejyavik and the Icelandic cultural experience on board"

Pros: "The handling of the missed connection and rebooking on another flight.Great frequent updates from the ground crew RE the delay in departure."
Cons: "Flight crew moderately friendly."

Pros: "And super uncomfortably tight seating. Thank goodness for sleeping pills"

Cons: "No complimentary food or snack on a 7 hour flight that cost as much as this did is ridiculous."

Pros: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."

Pros: "Excellent service. Everyone was very friendly!"

Pros: "Boarded so quickly! Very efficient. Checked baggage also arrived quickly at final destination."
Cons: "A little unclear on both legs which Icelandair was boarding because they didn't change the sign at the gate and had another flight directly prior. "Last call for IcelandAir" - confusing messaging. Same thing at second location - started boarding but sign didn't change so if you arrived after they made the call you couldn't tell which flight without asking reception."

Cons: "There is little room to store stuff....headphones, charfers, toiletry kit, etc."

Pros: "Nice inflight entertainment"
Cons: "Plane boarded too late, missed connecting flight, left the baggage unattended downstairs without alerting owners of the bags, had to recheck bags and go through customs and security AGAIN and I am now waiting for 8 hours to board another 1-stop plane"

Pros: "The flight went very well, and a little faster than what I'm used to on other airlines."
Cons: "Meals and/or more meal options but I also understand you sacrifice this comfort given the discounted prices for flights."

Cons: "In the last week I have flown Iceland Air three times. The airline was a not efficient and caused me to sit in two different airports for over 16 hours and cost me to miss a day of vacation and extra expenses to accomidate them. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part"

Cons: "3 hour delay. Missed connection"

Pros: "Crews"
Cons: "Too hot inside"

Pros: "The Cheese-è3eits and the beer went a long way to ameliorate the high noise level in the cabin.."
Cons: "Plane was late getting in to Medford, so or next connection was not as leisurely as we had planned."

Cons: "No food is served for economy level and the food available to purchase was very limited and expensive Also entertainment had mostly old movies and being your own headphones or pay for one"

Cons: "My seat changed even though I paid extra to reserve my seat. I wanted an isle or window but got placed in a middle seat. Not acceptable."

Pros: "Scenery"
Cons: "Small seat crammed with my neighbor"

Cons: "Would like more movie options"

Cons: "I could not mov, the legroom was nonexistent, heavy people in front of me."

Pros: "I enjoyhed the entertainment on the flight. Great movies and tv selections."
Cons: "It was the first international flight I've ever been on where no meals were included in the price, so it was a disappointment that we were not given any complimentary meals or snacks, especially for such a long flight through dinner time."

Pros: "We boarded on time and the plane was clean."
Cons: "We were told we had to check our carry on, which they said was too big, yet others with much larger didn't. The flight attendants were not friendly and we were past up numerous times when they were seeing & collection trash. Half way to our destination two of the three bathrooms were no longer functioning."

Cons: "They lost my bag. No food and no boarding system."

Cons: "Our suitcases got lost"

Pros: "On time. Most important"
Cons: "Short lay over. 1 hour. Bag did not make it. Poor entertainment system. No current films. Audio poor. Airport in Iceland has awkward arrival with long lines up one staircase to passport control."

Pros: "The people that work for Iceland Air were very friendly and helpful. Our trip to Reykjavik and onto Paris was great. We would fly with Iceland Air again."

Cons: "Armrest that can't go up when with a child"

Cons: "Terribly uncomfortable seat, and it's always a bummer to have to pay for food on a long international flight"

Pros: "Seats were comfortable with plenty of leg room and the flight was smooth and pleasant."

Pros: "The staff were extremely nice and helpful as I was traveling with bridal dress and the suit of the groom, and, seating in economy class, I was worried about stuffing these items in the overhead compartment. The airline staff helped me store these items in a closet without hesitation; and even checked back in with me upon landing to ensure that I wouldn't forget them while exiting the aircraft."
Cons: "Seat has very little cushion, it didn't take long for my lower back and butt to start hurting. A more comfortable seat would go a long way towards helping one forget they are on a transatlantic flight."