Good seating and leg room. Able to choose seat. Nice crew, polite and helpful. Nice snacks. Meals have to be pre ordered, short flight do no meal required.
No complaints. Nothing for entertainment, but it's a regional smaller body aircraft, not a longer range long body. Didn't partake in any snacks, mainly slept for the whole short flight. Got me to A to B as intended.
I reserved exit row as I am 6’7” and was very disappointed to find out that my seats were as crammed together as the rest of the plane. Worse actually, as the seats don’t recline. I believe I paid an additional $200 apiece. What do I get for that? I guess it’s on me that I didn’t do the research to know this in advance but I’m tired of buying airfare which used to include an actual seat on the plane and now it is an additional charge. I think the seats I purchased are sold at a premium by deception by people like me that think these are desirable. Got forbid there’s an incident and passengers have to escape through these tiny passages. Love to travel but have to reconsider future trips because of the dishonesty of your industry. Have always had good experience in the past with Alaska but now I have soured. Thank you very little, Dean Jones.
Everything was fine, flight was on time. Seats are pretty comfortable. I paid extra for the extra leg room. Did not get food. The only thing I wish Alaska had was a seat back screen rather than trying to watch things on my phone.
The flight attendants stood there talking to each other instead of welcoming people on the flight.
My bag was gate checked in Seattle and I was told it would be at the end of the walkway when I arrived in Idaho. It was not and I had to get it from baggage claim. Southwest Airlines will gate check a bag even if they have room for it in the cabin. I like that a lot. Seattle Airport is not that easy to maneuver. Indianapolis is one of the easiest airports to navigate.
Truly, everything was professional, and extremely friendly with lots of smiles from all the staff. My only complaint is that both coming and going from San Francisco to Seattle and back the public announcement system on the airplane when I was sitting in the exit row was so loud that it hurt my ears, and I was not the only one I did report it to one of the stewardesses who thanked me and apologized, but truly Alaska Airlines is my favorite domestic Airlines by a far shot
Cheeseburger was good, but other sides were awful. Attendents were great! Flight was good, except for changing gates 4 times and flight being delayed over an hour..
Boarded a little late as they fixed a toilet, but still landed on time. Alaska drop bags process is a little like a cattle drive or bus process in Seattle, but the rest of the travel experience was great.
Flight was early and boarding the plane was flawless. The temperature on the flight was warm and my vent didnt work for air blowing. I only had a biscuit as a snack.
Movies were old and third rate. Very poor on a seven hour flight. Food was OK but not business class caliber
Although the flight from JFK to Keflavik is not inexpensive, Iceland Air offers nothing but water, no soft drinks, to passengers without a charge. The seats are uncomfortable, there is no leg room, and there was no available internet to purchase.
I had no idea that my ticket only paid for my right to get on the plane. They charged me $130 for my carry-on bag because it was 1 inch too big she claimed but it wasn’t! Then they wanted another fee for everything. I had no idea that Icelandair had changed to such a bargain basement airline. I was very disappointed.
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
Problems checking in both on the laptop and on the app. No free seating available at check-in as advertised - must pay for EVERY seat between $23 and $75. No way to cancel seat choice. App menus and site menus are not responsive, and some items are impossible to find. Crew and mobile assistance are friendly and helpful.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
Everything was good. Only issue comes from being vegan and flying. The food options are super limited.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
7 hours 15 min flight from SEA to Iceland with no inflight entertainment and no power to charge your own devices, also no meal service, not even any snacks/cookies. You have to buy food and the options are extremely limited (i.e. ham and cheese sandwich and spicy cup noodles). I didn't think Iceland air was a budget airline, maybe I was wrong, the cost of the ticket didn't feel like it though.
Very nice flight, easy connections in Keflavík, and friendly crew.
The flight was cancelled, so why are you asking me how the flight was?
It would have been nice if my luggage had made it onto my connecting flight as well. Now I have to wait for my luggage to be delivered and that might take a while, which certainly put a damper on the entire experience.
Biggest gripes were that the seats were extra narrow as the 4-in-the-middle taper down. As with most flight, too little leg room hurts my aging hips. Also changing the flight time to 3 hours earlier meant that we had a terribly long lay-over in one of the world's most boring airports
German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.
Great! Great staff, great food, great flight :) Keep up the good work!!!
It was good. Nice entertainment selection to keep me busy for the timeframe I wasn't sleeping. Professional, courteous and attentive crew.
They lost my bags and I didn't get them for 4 days after. This also happened to about 30 other people on my flight from fra to MAA (I know bc we were all filing claims in line together from the same flight.)
Flight took off arrive Frankfurt fine ... and then the Pilot parked the plane for 20 minutes while waiting for a steps vehicle to arrive so we all could deplane. This caused us to miss our Naples flight by 6 minutes while running to the next gate.. We are aware of 3 others who also miss their flight. Lufthansa Support said "why miss your flight, your flight arrived on time?" We explained, they provided another flight many hrs later, no meal voucher because our "flight was ontime".
They help we received from the check in crew and boarding cr
Both flights were on time. Great selection of movies on board. My luggage didn't get lost, which made my trip very easy.
Wonderful. It seemed so quick and the view of Mt Hood was really good.
Meh. Lived the seat. The entertainment unit did not work and had to be reset 3 times. Service was SLOW taking over 90 min to be served. Crew forgot about my meal. Chicken was dry and almost inedible.
Flying on the Boeing 787 from Seattle to London was everything that I expected. Every thing was great.
Moved me away from my family and refused to fix it.
Connection at Hethrow was horrible..We couldn't get out of the plane for an hour as they were buying people to the airport and there were not enough busses. We had 2 and half hf between flights so it was very tight. After departing plane we had to go thru security again. People with less time in between connections missed their flights
There was a slight delay. Otherwise, everything else was satisfactory.
Captain sick. Unable to get replacement so delayed me 30 hours, many others delayed 54 hours. TOTALLY DESTROYED ALL MY PLANS, including lost my rental car which would now cost over 5 times what I paid so stuck with buses n trains... lost hotel reservations.... HORRIBLE!!!
The BA business class cabin is excellent,very comfortable for sleeping but the service could be improved.
The flight from Seattle was delayed, which made me miss my connection to Florence. I was re-booked NINE HOURS LATER!!! That’s basically a vacation day lost. British Airways needs to partner with other airlines when possible to get a more realistic travel time, if delays occur. I realize there aren’t many flights to Florence from London, so I would book differently were I to return. The actual flight from Seattle was very comfortable and the crew was great, no faults there. I enjoy British Airways, this was an anomaly.
Could have done with a 2nd round of drinks even if it was only to distribute bottled water
The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.
Based on some reviews, my expectations were low. I must say, the experience in Premium Economy was terrific. Comfortable seat, food was good and service was consistently good. I would certainly consider Condor again.
The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.
The attendants were nice, but I was freezing the entire nine hours and so cramped. Please provide more blankets or make it known how to borrow a blanket for such a long flight. Even in already expensive economy class, people really need a bit more leg room and two more inches between seats to comfortably fly for 9 hours. Our family works very hard, but the extra expense of economy plus is just not in a lot of customer's budgets, and we still want to fly in equal peace and comfort. Please create future aircrafts that reveal reasonable care for us, the cramped- to- death customers more than the question of "how can we jam a few more human beings into this already cramped flight to impress our higher ups making a few more dollars. It's just Wrong. People need a reasonable amount of leg room and a blanket when the airline attendant said the extreme air conditioning could not be turned off. The food was tasty, but a bit more protein and less fluff would be appreciated. Thank you.
It was very good! Crew was very friendly, food was very good. I was on economy so the comfort was ok. Other than that, I would fly Condor again!
Breakfast was terrible. Sugary yogurt, inferior pastry, poor quality fruits. No protein.
Really, nothing. I flew economy, and received a very good economy experience.
Flight attendants were polite but not attentive. They did not clean cabin throughout trip, and the airplane upon disembarking looked disastrous! Garbage everywhere ! The state of the cabin did NOT leave passenger with a ‘cared-for’ feeling. It looked a total mess. They also closed themselves off in the back of the plane and passengers felt like they needed to knock to get a glass of water. Very dissppointing.
The seats are too close to the ones in front.
Not a valued customer..just a herd of cattles that is being shuffled around. Employees just lie into your face. Last time I flew with LH companies. No customer service at all. The customer is their enemy.
