When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40).
This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage.
To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!!
I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise.
the flight was delayed and then cancelled for equipment. no one from frontier addressed any passengers at the gate until after the flight crew had mentioned the cracked windshield and "what the hell are we going to do for 24 hours." eventually, after an hour and a half, the unhelpful staff gave out pre-printed snips of paper with outdated instructions on who to call and how to rebook or ask for a refund. after a fifteen minute phone call they said they'd cancel payment and that it would take 5-7 days, so I had to cancel my trip.
After serving the beverages of our choice, my attendant notice I had emptied my glass rather quickly and offered a second serving. I was impressed.
The seats are rather narrow making it difficult to keep my elbows tucked into my space and I'm not a large person. If I could change anything it would be cabin comfort.
$30 to check a carry on bag, $40 if I wanted to carry it on. It felt like I was on a flying Trailways bus. In the end it was my bad, because you get what you pay for. Beware of low cost airlines with hidden fees!
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Flight was one and one-half hour late out of Seattle to Chicago, so we missed our American connecting flight. NO real people in O-Hare - luckily we were put on a United flight, because one of their very helpful staff (a real person at the US busiest airport - a concept American might want to try) found out that while American gave us a confirmation code confirmation, we had no tickets. How does a trained customer service person miss this?!? United personnel managed to straighten this out.
On board the flight, there was NO FOOD - they ran out before halfway down the aisle. We had a four hour wait in Chicago (over dinner time) because of the missed flight, but American refused us a food voucher. I hope never to fly on American again.
The boarding process was smooth, the plane was fine, the flight had a bit of unexpected turbulence, but that's not their fault. The hot entree was pretty good, but there was only one food option. The free mini-plate of fruit and cheese was a nice touch, but meant they didn't have any other food options. It's a good thing gmy daughter wasn't with me, as she would have been unhappy to not get her kid's picnic pack!
The food oddity mentioned above wàs both good and bad. The bigger problem was that the USB outlet at my seat was stripped, so there was no way to charge my tablet. Good thing I have a backup battery.
The food was reasonably-priced and tasty. There were good food selections. The service was very good: Professional, yet very friendly.
The seats were comfortable and the general ambiance on our flight was quite nice. I liked the complimentary snacks and beverages very much.
The internet wifi didn't work at all. We couldn't see any of the movies or other programs.
relatively quiet for a redeye, seats were made out of a decent leather like material, TVs in the back of each seat along with charging inputs
AA version of the 737 is very cramped, small seats with little room and very upright, barely recline if at all. Also, unlike other airlines they installed metal boxes underneath the seats for the life vests which take up a third of your leg room. Overhead air barely blows and the overall temp was a little too warm for comfort even while just wearing shorts and a T-shirt. Lights were bright for first half of the trip until they finished drink service even though flight started at midnight.
Flight attendants and boarding personnel are very friendly.
Mediocre food and entertainment. Internet price are ridiculous compared to competitors ( just flew SouthWest - so much better). Cost at about $6 for a half-hour. They had to bring the cleaning crew back on to clean parts of the plane - it was to dirty for anyone to sit in one row.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
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