Daily cleaning, installation of cabin HEPA filters on flights from Washington to Germany
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Scores according to KAYAK customer reviews
Pros: "The seat that I picked."
Cons: "Running water in the bathroom"
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Cons: "As with all economy seating...it is cramped"
Pros: "Great crew and food. Nice economy class."
Cons: "Headphones- only one channel."
Cons: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "Very comfortable plane and entertainment offered is excellent"
Cons: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Cons: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Pros: "Attentive service - woke me up before landing (as instructed) and served a meal."
Cons: "Boarding on Doha was chaotic"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "Same as above"
Cons: "Same as above"
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "Big seat"
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "service, food and cleanness"
Cons: "Nothing disposable about the airline but booling process gave me a headace"
Pros: "The Qatar Airways price."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pros: "Good attentiveness from crew, food was fine. Entertainment was good."
Cons: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Pros: "Crew was nice. Food was excellent."
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Pros: "Wonderful staff, service, food and comfort."
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Cons: "The song selections were somewhat old and should be looked at."
Cons: "I am platinium and got treated that way!!"
Pros: "The service was great"
Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Pros: "Overall flight was pretty good"
Cons: "Food wasn't as good as the other 3 legs of the trip (Houston-Doha, Doha-Kathmandu and Bengaluru-Doha) The hand rests on these planes didn't go all the way up making it less comfortable to be travelling on a 16 hour flight with a toddler."
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Cons: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Cons: "It was not at all a smooth travel experience. The original flight was from Mumbai to Doha to Los Angeles. After reaching Doha they said the flight is full !! They made me travel via Boston where it was so much hazzel to catch the next connecting flight. My bags did not come in the same flight. Next day I had to go to the airport again to bring them. I did not had anything to wear, I had to purchase basic stuff. It was a very inconvinient travel. I want compensation from Kayak as you guys confirmed my booking and I come to know at the Doha airport the flight is full. HOw did you issue me a ticket??"
Pros: "Very good connection, big entertainment selection."
Cons: "The crew and the service wasn't the best. A bit slow, and unfriendly. Not what I expected! It's been very cold."
Cons: "The flight was delayed from Doha to London. And I lost my bag."
Cons: "Selection of English movies could be better. Movies were very old choose from."
Pros: "on this trip, nothing."
Cons: "We had to walk from the one side of the airport to another, security check AGAIN (this was a transfer flight, why another check?), then we had to walk ALL the way back to where we just came from, as the boarding gate was close to where we got off. We wanted to go to the loo, but they said we are late. But we sat for another hour behind the gate and waited for the plane. At 01h00 in the morning after 12h of travel, not the best experience - and something that could be avoided."
Pros: "Staff was extremely nice and helpful"
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Cons: "Very bad food"
Cons: "Seats are tiny and crews English was just okay."
Pros: "Good plane and service"
Pros: "Very friendly crew"
Cons: "Rating and bad customer experience shared on web...."
Pros: "Food was excellent. Wide variety of entertainment options. Good German beer."
Cons: "Cramped seating in economy for the long flight with thin padding making me very aware of the knees of the man behind me."
Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "Great cabin crew. Acceptable food and beverage es"
Cons: "Long delays and missed connections. Shoving more people than possible in airport bus. Disfunctional audio jack on passenger entertainment panel (same as last year (poor Maintanence)"
Pros: "The Entertainment, the Food and the nice and friendly manner of all personell."
Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Pros: "Flight went smoothly boarding was a little delayed."
Cons: "Getting to gate 10 minutes after boarding time and no one had boarded yet."
Cons: "Most of it"
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "Service , on time"
Pros: "it was quite comfortable"
Cons: "luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were."
Cons: "Leg room was less"
Cons: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "Great service!"
Pros: "The staff and food was great!"
Cons: "Seats are very close. Not comfortable when neighbors are big and fake up my space!"
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "The crew members were friendly."
Cons: "Fro dinner the quanty was very little. I weigh barely over 100 lbs, and l don't eat very much. Still even for me there wasn't enough, so I got hungry after a few hours. For breakfast the egg was rubbery. It was disappointing."
Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Cons: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Cons: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Pros: "Everything! Excellent stewards too!"
Cons: "You lost my luggage"
Cons: "Few choice of movies"
Pros: "Thank you for the great experience!"
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"
Cons: "Everything. No compensation given either"
Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Pros: "Very professional, engaged and polite"
Cons: "No USB charging point working and I had purchased on board wifi"
Pros: "Crew was great!"
Cons: "Can't complain."
Pros: "The price point."
Cons: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."
Cons: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"
Cons: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Pros: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Cons: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."
Pros: "Not a lot"
Cons: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."
Cons: "Seat was too hard. Very difficult to be comfortable on 11 hr. Flight with hard seats."
Cons: "my seat wouldn't stay up, kept sliding back seat27a."
Pros: "Lots of entertainment. Spacey seats and plenty of bathrooms."
Cons: "The food wasn't great and I wish they would have picked up the dinner trays way sooner"
Pros: "Same as above"
Cons: "Same as above."
Pros: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Cons: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."
Pros: "Hate Ryanair! Cheap fools! Air Lingus are miles better. No pun intended."
Pros: "Plane was half full."
Cons: "Food was terrible, and if you’re white and your significant other is black you may have to request things for her because she won’t get them even when she asks"
Cons: "Online check in does not work, ever. Late boarding all 4 flights inconvenient access to boarding pass. Was required to stand in line for 30 minutes to get boarding pass for connection instead of getting boarding pass when I left. Also, no kiosk to get it myself. Just about missed my connection do to these delays. No one is in a hurry at this airline"
Pros: "Very pleasant, competent, attentive, efficient crew."
Cons: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Pros: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Pros: "Crew were efficient and courteous. Food was tasty."
Cons: "Seat in front of me was broken and leaned back too far. Audio plug wouldn’t accept two prong headset. Video screen was nonfunctional on flight to Dublin."
Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."
Pros: "More room on the Airbus on Aer Lingus. Comfortable temperature in plane. Easy boarding."
Cons: "I needed to change my flight and was not able to access help from overseas- please have someone contact me so that we can arrange my return flight. Thank you, Diana email@example.com"
Pros: "Everything was fine on this flight. From the price food and service. The layover was to long but it was a last minute booking"
Pros: "In flight service was good."
Cons: "Check in desk is always packed."
Pros: "It got me there."
Cons: "Had to pay for sodas."
Cons: "this flight was unnecessarily delayed. it was possible to have an earlier connection"
Cons: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Pros: "Plane was clean."
Cons: "Crowded and assigned to the back. Charge for a coffee and long bus wait."
Cons: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Pros: "What is there not to like: The crew are courteous and caring, the planes are clean and the price is right!"
Cons: "The check-in in Duesseldorf was subcontracted and staffed by an uninformed agent which led to a lot of confusion and inconvenience in Dublin. Someone like that does not reflect well on Aer Lingus which I definitely recommend otherwise!"
Pros: "Particularly excellent on board service- a very pleasant transatlantic flight."
Pros: "Services good."
Cons: "No wine with the meal."
Cons: "Aer Lingus lost my luggage and has not helped to find it. POOR customer service. NO answers and NO help in any way. No one calls back or has concern that your luggage is lost. Still waiting to hear from them!!!!!"
Pros: "Crew was very friendly"
Pros: "Comfortable flight for the short trip."
Cons: "No complimentary snack or drink."
Cons: "Weather delays. No water except for purchase"
Pros: "Ahead of time"
Cons: "It was freezing cold in the airplane."
Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"
Pros: "Crew was very attentive, good."
Cons: "The air conditioning was so cold I had to wear multiple shirts and a coat to keep warm."
Cons: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."
Cons: "Booked for British airways flight that was changed to aer lingus Food was terrible, had to pay for drinks and snacks, 1 meal within the first 2 hours on a 12 hour flight, then nothing after, no water unless you went to galley and asked for some. If I wanted aer lingus I would have booked with them, not nearly the same quality as British airways. I won't use them for long haul flights again"
Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Pros: "Crew was great very attentive"
Cons: "My monitor kept restarting or would freeze"
Pros: "Everything about our flights to and from Ireland was fantastic! The crew was curtious and friendly, the service and food was terrific and the flight departed and arrived on time."
Cons: "Not applicable."
Cons: "I did not enjoy havin a layover in Dublin! What was supposed to be a 2hr layover to shop and the like was spent almost entirely going through US pre-authorization meanwhile my friend on another airline I'm a definitely over spent all of five minutes and then was able to enjoy her layover city. I will probably never do is stop over in Dublin. I did not like riding Aer Lingus. I did not like the food. The staff was also abrupt"
Cons: "check-in baggage was lost during journey and still couldnt get found. Very annoying."
Pros: "Good experience overall, no issues at all"
Cons: "The seat bottom was just a bit on the hard side."
Pros: "They were good to my two year old daughter"
Pros: "The entertainment, and that they provide a pillow and blanket."
Cons: "Offered complimentary food of some sort."
Cons: "unexpected luggage charge for an international flight. $100 for each way!"
Cons: "The pillow and blanket I was given had hairs from other people. It was obvious they were reusedanfnot cleaned"
Pros: "The blanket and pillow"
Cons: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"
Cons: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"
Pros: "Smooth flight."
Cons: "Delayed departure. Icelandair did not hold its KEF to LGW flight for passengers."
Pros: "Blankets and pillows at each seat"
Cons: "Only one drink service on a very long flight. very expensive food choices."
Cons: "It took hanging on a customer service line for just shy of an hour to get rebooked on the next day’s flights to Copenhagen Also they charged me $95 one-way for a single checked bag. That wasn’t clear at all when I booked my flight and will stop me from using your website again"
Cons: "Bad on everything"
Cons: "It was very cold in the cabin."
Pros: "Stopover at Rejyavik and the Icelandic cultural experience on board"
Pros: "Flight was punctual"
Pros: "And super uncomfortably tight seating. Thank goodness for sleeping pills"
Pros: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."
Pros: "Excellent service. Everyone was very friendly!"
Cons: "No snacks"
Cons: "There is little room to store stuff....headphones, charfers, toiletry kit, etc."
Cons: "3 hour delay. Missed connection"
Cons: "Too hot inside"
Pros: "Friendly crew"
Cons: "Late flights, long delays, no communication"
Cons: "Late arrival almost missed train."
Cons: "Small seat crammed with my neighbor"
Cons: "Would like more movie options"
Cons: "Bad entertainment, almost no new movies. No meal or drinks on international flight, food for purchased was not as advertised."
Pros: "For an economy flight it was pretty good. The aircraft was safe and clean. The crew was very attentive and courteous. The food offered was not more than a snack at fairly reasonable cost. I would recommend eating before the trip. The departure was right on time and our arrival was a little early. Our luggage was handled properly and arrived on time with our follow-on flight to Paris."
Cons: "For the price paid,, i really don't have anything against the trip."
Pros: "Assistance was available"
Cons: "Poor system. Caused excessive delay"
Pros: "Friendly crew"
Cons: "Boarding at Reykjavik was very inconvenient. The airport building is old and needs upgrading."
Pros: "My seat was actually not too uncomfortable. I had travelled on Iceland air a few years ago and thought the seats were pretty tight and uncomfortable. This was better."
Cons: "Minimal beverages. Must bring your own snacks as they are only for purchase."
Cons: "I could not mov, the legroom was nonexistent, heavy people in front of me."
Pros: "There were movies available."
Cons: "The only thing offered was one drink and this was an international flight. The flight was delayed which resulted in us arriving only fifteen minutes before boarding our next flight which was also delayed. You had to pay for internet unless in their premier club."
Pros: "We boarded on time and the plane was clean."
Cons: "We were told we had to check our carry on, which they said was too big, yet others with much larger didn't. The flight attendants were not friendly and we were past up numerous times when they were seeing & collection trash. Half way to our destination two of the three bathrooms were no longer functioning."
Cons: "Our suitcases got lost"
Pros: "The people that work for Iceland Air were very friendly and helpful. Our trip to Reykjavik and onto Paris was great. We would fly with Iceland Air again."
Cons: "Armrest that can't go up when with a child"
Cons: "Terribly uncomfortable seat, and it's always a bummer to have to pay for food on a long international flight"
Pros: "Seats were comfortable with plenty of leg room and the flight was smooth and pleasant."
Pros: "The staff were extremely nice and helpful as I was traveling with bridal dress and the suit of the groom, and, seating in economy class, I was worried about stuffing these items in the overhead compartment. The airline staff helped me store these items in a closet without hesitation; and even checked back in with me upon landing to ensure that I wouldn't forget them while exiting the aircraft."
Cons: "Seat has very little cushion, it didn't take long for my lower back and butt to start hurting. A more comfortable seat would go a long way towards helping one forget they are on a transatlantic flight."
Pros: "They were extremely helpful and accommodating. Very friendly.They provided my daughter with free food, which was a nice surprise as i was expecting to pay. Lots of leg room and they were very help changing planes and waited for us as our other flight landed late."
Pros: "For economy class the leg room was actually decent."
Cons: "On every other international flight I have flown on meals and drinks are included. Kind of ridiculous you paid for these things individually on the flight b"
Pros: "Friendly attendants Personal tv"
Cons: "Small seats Food service is extra $"
Cons: "The change in Keflavik was unnecessarily confused and lacked clarity."
Pros: "Check in and boarding experience were erfect."
Cons: "Seats throughout majority of aircraft (I.e., Economy section) are flattened from overuse, so they are hard and uncomfortable."
Cons: "Seats are very uncomfortable for long flight ."
Cons: "Time to upgrade your planes, Alaska Airlines!"
Pros: "Flight crew was super nice, I got an exit row window seat on a last minute booking, it wasn't crowded, and we got to see the northern lights! We spent almost an extra hour on the ground in Seattle for maintenance (I'm ALWAYS in favor of spending as much time as needed for a safe plane. :-) ) so I thought I would miss my connection. I had no worries because getting stuck in Iceland actually sounded pretty cool, but Icelandair held the next flight for those of us on this flight and guided us straight over there. I will definitely fly Icelandair again!"
Cons: "No free snacks, but I'm ok with that. Some people wouldn't be."
Cons: "Boarding was a bit disjointed, but the airport in Iceland didn't give much room for boarding at gate number three."
Cons: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Pros: "Boarded fast"
Cons: "Hours of flight"
Pros: "The lady checking me in was nice"
Cons: "Items were stolen from my bag"
Pros: "Super friendly"
Cons: "Maybe a hot meal?"
Cons: "I was not informed the ticket didn’t includes luggage"
Pros: "Flight left on time."
Cons: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."
Pros: "All was well from checking in to baggage claim."
Cons: "A delay of about 20 mins"
Cons: "According to Kayak I had one bag for free I had to pay 50 euros"
Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"
Pros: "Flight went smoothly overall. Decent leg room. Food was good. We left ontime"
Cons: "The temperature control in the cabin was poor. Too warm for my liking and no personal air vents. Also their was a passenger behind me who incessantly kicked at my seat each time I tried to recline."
Cons: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Cons: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"
Cons: "Terrible terrible service in helping with a tight connecting flight, terrible"
Cons: "No entertainment, either video or audio."
Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."
Pros: "Cancelled flight. Charged for bags even though we prepaid for them."
Cons: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Cons: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."
Cons: "The flight was oversold and we got bumped off with 20 other passengers even though we had all booked months in advance. I’m still not in Marrakech, now a flight to New Jersey. I’m so sad and it’s my wedding anniversary."
Cons: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."
Cons: "Flight was over an hour late, and they would not let us take our carry-on luggage on the flight even though there was plenty of room in the overhead compartments, which caused us to miss our return flight home overseas. No customer service desk at the airport. Ended up costing hundreds of dollars more to book another flight home."
Cons: "seats tiny and didn't recline"
Pros: "Meal was OK."
Cons: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."
Cons: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Pros: "Friendly staff"
Cons: "The food was only for meat eaters and not very Good. Would have liked a vegetarian option."
Pros: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Cons: "Can't think of anything."
Pros: "Employees are very nice."
Cons: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Cons: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Cons: "Our flight was DCA to Boston then to Lisbon, with similar return. Our return flight into Boston arrived early enough to allow us to get an earlier flight home but TAP customer service wasn't open until after the earlier flight departed. Also, Jet Blue, the domestic carrier, could not change our flight because it was booked through TAP."
Pros: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Cons: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."
Pros: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."
Pros: "Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money."
Cons: "My reservation was cancelled."
Cons: "They wouldn't let us on our flight when we got the 45 minutes before our flight. It was horrible."
Cons: "Bag fees twice on connection flight"
Pros: "Very efficient and friendly crew and boarding personnel"
Cons: "This time we got one of the older plane desperately needing some updating Old style entertainment system"
Cons: "flight was delayed and sat on the run way for close to an hour."
Cons: "They didn't hold the flight for a minor delay of our flight into Lisbon."
Pros: "Clean planes. Reasonably comfortable seats."
Cons: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."
Cons: "Seats were extremely uncomfortable"
Pros: "The crew was nice and helpful"
Cons: "The plane was very old, the screens to watch the TV were horrible, the resolution was very bad, you can't barely see anything. The choices or movies are very bad, and you cannot select when to start the movie. Some toilets did not have soap."
Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Pros: "USB ports to charge your phone, watched almost a whole season of HIMYM:) good dinner."
Pros: "Crew and flight were satisfactory."
Cons: "Entertainment was non-existent"
Cons: "Once we entered the boarding area we weren't allowed back out to get a sandwich, souvenir, etc. This was absolutely unacceptable. I felt like a prisoner in that area. I can't believe they thought this was OK."
Pros: "Short flight. Food was good. Not much else to say."
Cons: "No tv on flight"
Pros: "Much cleaner/larger and better flight out of Milan to Boston. Weird boarding procedure. Took over 1/14 hours to board the plane. Slow!!! they do ask you to be there an hour prior to boarding beginning. The entertainment was fabulous and the food was much better. Had a hot meal and later a snack."
Cons: "I cannot think of anything - our connecting flight was delayed and TAP was incredibly proactive and had a van waiting to rush is over security -overall - fantastic service"
Pros: "Boarding process went well. Aircraft was nice up to par with other national airlines. The entertainment system was a little outdated but still worked."
Cons: "Crew just disappears after Takeoff and Serving meals. They take a long time to come when you call them. Food was horrible gave me stomach problems in the air. I had an emergency exit seat which is nice cause I had the extra leg room until some guy seated on the Flight Attendant seat I had in from of me. When I asked why this happened they said he was an airline employee and he was entitle to seat there, so I paid extra for nothing."
Airlines flying from Washington to Germany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Germany
Masks required on board, masks provided on flights from Washington to Germany
Social distancing seating
Middle seats unavailable to book on flights from Washington to Germany
Testing for antibodies, testing for symptoms for flights from Washington to Germany
Waiving of change fees. Search flexible flights from Washington to Germany