Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Cons: "The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight."
Pros: "Staff was extremely nice and helpful"
Cons: "Check-in Seattle was ill organized and folks cut and groused"
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "Flew Business Class with miles program (United). Lufthansa always gives good basic flight experience. Watched two movies so saved some time at home. Lounges are getting better every time I fly. They are especially good, understandably, in Frankfurt."
Cons: "Nada. They get the job done."
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "Crew were great. Very friendly & helpful"
Cons: "Lufthansa really need to serve something better than high school cafeteria grade food"
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Pros: "Crew were friendly, boarded promptly"
Cons: "Food could have been better."
Pros: "Tv screens, free beverages, frequent service"
Cons: "The single most cramped and uncomfortable flying experience of my life. The chair in front of me recliner lined to 4 inches in front of my nose. Couldn’t move legs or arms for 10 hours because it was so tightly packed. I couldn’t believe it was legal to fit that many people that closely together."
Cons: "Food could be better"
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Pros: "flight attendant found me a seat away from the screaming babies."
Cons: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Pros: "Good plane and service"
Pros: "Crew was very attentive and efficient. Flight was ready to leave on time but was delayed due to security concerns at Sea Tac airport; even though the flight arrived on time."
Cons: "I did not have a problem with anything."
Pros: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Cons: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Pros: "Staff were nice and friendly."
Cons: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"
Pros: "The selection of in-flight movies is excellent. That has been my only positive experience"
Cons: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"
Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."
Pros: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Cons: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pros: "The Entertainment, the Food and the nice and friendly manner of all personell."
Pros: "Such great personnel in the air - can't say enough how much I appreciated them."
Cons: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Pros: "Flight went smoothly boarding was a little delayed."
Cons: "Getting to gate 10 minutes after boarding time and no one had boarded yet."
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "Service , on time"
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent."
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg."
Cons: "Not a thing."
Pros: "Lots of room on a 747 - Lufthansa will probably retire them all soon. They handled my special meal request online and loaded the meals on the plane."
Cons: "The crew didn’t bother to confirm who had requested the special meals, and they perhaps were confused by the size of the wide body rows, so they served my dinner to the passenger in the window seat (seat K) instead of me (seat H) By the time I realized what had happened, my row mate had eaten half the meal. The crew also rammed my knee with a beverage cart while I was dozing. Not the best showing ever..."
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Cons: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "Flight attendant was very helpful. She went out of her way to bring me a special tea. Large selection of entertainment."
Cons: "Food could've had more healthier choices. Also, kid-friendly food would've been a plus. Not enough leg room. Headphones were only working for one ear which is really bad for the ears. Air conditioning was really turned on really high and gave me a headache and the sniffles. I started throwing up during landing time. Horrible."
Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "COMFORT AND ENTERTAINMENT WAS BEST"
Cons: "BOARDING SLOW CREW A BIT RUDE"
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Cons: "We were told by the Delta baggage handler that they strike one day each quarter. This would have been helpful information before we booked our flight from Kayak. We had to delay our honeymoon by 12 hours and fly into a different airport. Delta was great though and the Luthanza agent who rescheduled us was also great."
Pros: "Check in smooth and professional. Please change places with Asia air so you are in front of rather than behind the hoard of people."
Cons: "On my flight from Seattle to Frankfurt I had one stewardess repeatedly skip me. She was a bit older. I thought after the first overlook she would take extra care but did not. This resulted in me having to ask the crew to repeat their previous steps just for me. "Hi, I know you are serving coffee but I wanted red wine". She was a bit clipped about having to repeat steps but what was I to do? She never looked up enough to see my hand and clearly didn't look at my face. She also didn't pick up my hand towel. I essentially had to rely on the rest of the crew but the care from this lady started to feel purposefully negligent of me. The rest of the staff was friendly and efficient. I also thought we were supposed to get an appertiff...one was never offered. Couldn't check in online. Was fine once I got to the countr but could you trade space with Asia air? It makes sense to have them at the end as they have a huge hoard of people it would be nice not to have to go through and several spots to check in. Check in at the desk otherwise was smooth and professional."
Pros: "The crew was especially great!"
Kayak was terrible, I was told that I got 1 free checked bag, but when I got to the check-in counter I was told otherwise and had to pay for my checked bag!!!!
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Cons: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."
Cons: "Customer service"
Pros: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Cons: "I hate paying for water but I seem to do this all over town."
Cons: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Pros: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Cons: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Pros: "Lovely crew, very good entertainment system."
Pros: "Everything! I never knew Finnair was such a great airline."
Cons: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Pros: "blueberry juice, service and friendliness"
Cons: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Pros: "Service good. Staff good"
Cons: "Very cold at night"
Cons: "Same as above. Seats very narrow. But enough leg room"
Pros: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Cons: "No complaints."
Pros: "Nice crew that were helpful."
Cons: "Small plane, cramped seating."
Pros: "Crew, entertainment and food service was excellent"
Cons: "Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!"
Pros: "The service, the comfort of the plane. Great communication about turbulence."
Pros: "The ease at which the check-in and boarding was done"
Cons: "Nice flight, nice crew"
Cons: "Completely destroyed our itenerary"
Pros: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Cons: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Cons: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Cons: "A very very small plane. Cold staff"
Pros: "Great service, great food, and comfortable seats."
Pros: "Schedule is on time."
Cons: "Food was not much excting and seat distance was rather short, making uncomfortable."
Pros: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Cons: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."
Pros: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Cons: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Pros: "Bulkhead seat Good choice of movies"
Cons: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Pros: "the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful"
Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted."
Pros: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Pros: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Pros: "the price was very good"
Cons: "Experienced very rude cabin crew"
Pros: "Movies Food Comfortable seating"
Cons: "Going through security"
Pros: "Nice dinner, drinks, and snack services"
Cons: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
Pros: "It was relatively inexpensive. I didn't mind the food/"
Cons: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
Cons: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Cons: "Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic."
Cons: "The headphone socket didn't work, the screen was tiny, the food was bordering on the inedible, the seating was cramped and uncomfortable, the air was dirty and unhealthy."
Cons: "No entertainment system for each passenger."
Pros: "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."
Cons: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Pros: "The configuration of the seats are really awkward. Seems very interesting at a glance, but not so nice when you have to sit in it for 10 hours. The business class seats are very narrow. I'm pretty petite so it was okay for me, but I think an average or bigger than average person would have a hard time turning at all while the seat is in lie flat position. I had a window seat which gives you more privacy as long as you have the divider up between you and the passenger next to you. You are really arm length away from each other though. And! You can't have the divider down the entire time because they serve your meals by passing it over to you across your neighbor through the divider. The divider is also required to be down during taxi, take off and landing. So, I'd imagine it to be very awkward if you're sitting next to a total stranger. You also have to straddle over someone's legs if you want to get out of your seat to the bathroom if you have window seats."
Pros: "B.787 flight operated by BA; free wine, great food and IFE."
Cons: "Seating now so cramped it's becoming dangerous."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Pros: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Cons: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Pros: "Ontime and efficient boarding with polite crew."
Cons: "Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects."
Pros: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Cons: "It was just a relatively quick, unremarkable flight."
Pros: "The crew was very nice , and very comfortable seats ."
Cons: "Everything was great"
Pros: "A lot of seating space. very comfortable."
Cons: "You have to pay for wifi."
Cons: "Seat was super narrow."
Cons: "Luggage fee were outrageous."
Pros: "- Great timing for the flight, had a connection and it was stress-free to get through - Nintendo-type controller to play like, two games they had to choose from (clearly an old plane) - Meals were decent"
Cons: "- The plane was older - it had the ash-trays in the armrests full of dust and god knows what else, gross. - No wifi, I was planning to get some work done because it was an international flight so that was a bust - Limited entertainment selection. Some of the newer ones have more movie/TV selections"
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Pros: "Everything!!! Excellent service"
Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Pros: "That’s what you want, eh?"
Cons: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Pros: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Cons: "Limited free drink options on a transatlantic flight."
Pros: "People were very kind. The food was terrific!"
Cons: "The entertainment system was slow."
Pros: "Movie selection Staff Food"
Cons: "Drinks were expensive"
Pros: "The food and service were great!"
Cons: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Cons: "Food was really, really bad. Only one very bad choice ignoring health conditions of different passengers."
Pros: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Cons: "No problems at all... a wonderful trip"
Cons: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Pros: "Outside camera view, update on airplane location and ETA, seats were nice."
Cons: "Hate to sound entitled, but the movie selection was really poor. I flew on a connecting flight by Delta that had 10k+ movies and shows to choose from so that spoiled me."
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"
Pros: "Plane was clean, flight staff was friendly."
Cons: "No problems!"
Cons: "This flight never happened"
Pros: "Scandinavian Airlines was good to work with in person to fix issues."
Cons: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Pros: "Clean planes, working entertainment, decent food"
Cons: "Delay (1 hour) in departing"
Pros: "Great entertainment in modern plane with good service."
Cons: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."
Cons: "Check-in was slightly confusing to know where you had to go."
Cons: "My first flight was canceled. I'm still in Barcelona."
Cons: "Delayed, charged even for water:("
Cons: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Pros: "Flight was on-time, fast, efficient boarding, on-time arrival."
Cons: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Pros: "No problems, great crew, easy check in and on time!"
Pros: "SAS is the best airlines !!"
Pros: "great plane and food and crew"
Cons: "cant pre book luggage way too expensive for bags"
Pros: "Everything went smooth"
Pros: "Crew was super sweet!"
Pros: "Fantastic crew"
Cons: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"
Pros: "One magazine was not enough"
Cons: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Pros: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Cons: "Tight seats, lousy food, even for airplane food."
Pros: "Entertainment system is very good - like 100 movies on demand even games available."
Cons: "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."
Pros: "flight was on time"
Cons: "Packed flight. No food available ( even for purchase) in economy"
Cons: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Cons: "Reindeer sandwich? Come on really?"
Cons: "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones. Also, the seats were very uncomfortable. Additionally, I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Pros: "We left on time and arrived early. I got to check one free bag."
Cons: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."
Cons: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Pros: "Good experience overall, no issues at all"
Pros: "Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space."
Cons: "No meal included on international flight."
Pros: "It was quiet and nice not to be interrupt Ed by food service"
Cons: "Bathrooms on plane could have been better maintained"
Pros: "Service was great!"
Cons: "It would be nice to have a few more food choices for the long flight"
Cons: "Overcrowded, no leg room and staff unwilling to help move two travelers near each other. Did not appreciate the rough demeanor and having to flag down attendants for water when they skipped over our aisle. Would avoid this airline in the future if possible."
Pros: "3 hours late, no electronic notification. Figured it out on my own, then missed my connection to Oslo. Got transferred to SAS for the last part to Oslo, without checked bag. Arrived in Oslo 16:30 Oct 9, now 18:42 Oct 10 still no luggage, no help, no cooperation, no compensation, no vacation. You can’t leave to go anywhere else, if you have to be somewhere to receive the luggage, even if you go buy new clothes."
Cons: "It sucks to have your vacation ruined by lack of ability to deliver my luggage 35 kilometers from the airport. terrible customer service from Icelandair, SAS, and Gardemoen Airport. All fingers pointing other directions."
Cons: "Flight was delayed 1.5 hours due to an unexplained "maintenance issue." A friend of mine who had paid extra to get an exit row with extra leg room was inexplicably moved to a normal seat, and was only upgraded when she complained. I was moved from a window seat to an exit row without explanation, unfortunately, this was an exit row where a life raft was attached to the door, leaving me even less leg room than a normal seat would have."
Cons: "Not even a bag of peanuts on a 8 hour flight? That's a little silly when I got a snack on a 45 minute flight earlier."
Pros: "All the Icelandair staff from Seattle to Frankfurt represent their airline well, thank you! Stop having Kayak sell your tickets"
Cons: "All the extra charges for anything other Seat on the plane. I don't blame Icelandair for this, I blame Kayak for it. Kayak really suck at informing customers about the services offered by Icelandair, I would have bought a better ticket if I was given all the info to make a informed decision"
Cons: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"
Pros: "We had exit row seats that had more room in the front."
Cons: "1) While there is more room in the front, there is less room in the width because the trays are built into the armrests instead of in the seat in the front. Because of that, the armrests take more space below and remain static, while the normal armrests can be lifted up and have nothing below the armrest. 2) The text describing the "deal" for the exit row, which costs more, said that the seats have limited recline compared to normal seats. The fact is that the window seat did not recline at all. The button stayed pushed in all the way and the seat would not move at all. We do not know whether it was broken or intentionally disabled. 3) The attendant's approach was somewhat dismissive at first, but on the good side, she quickly rectified and came through with offers and a more understanding attitude, she was nice. 4) We brought this up to the flight attendants' attention, but the best they could do was to give us 1 free headset and any food we wanted. This was not much since we did not want the food. A refund for that extra payment for that seat would have been a better move. 5) The middle seat (it's a row of 3), has a metal box hanging from the front seat, taking a bit more than half the width of the space, so you can only put your feet under the right side of the front seat. 6) I don't think we'll do exit rows again on Icelandair. We did it before on other airlines with good results. 7) Not sure how the prices compare per mile with other airlines really, but on Icelandair, if you get the "Economy Standard", you really don't get much, no peanuts or snacks, no food, only soft drinks, no video games, only movies and music, and you have to bring your own headset or buy one, along with that the better classes of service run out quickly (I booked maybe 6 months ahead) and are rather spendy in comparison with standard."
Cons: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"
Pros: "Staff was friendly and accommodating!"
Cons: "You had to purchase food for the 7 hour flight I had from Seattle to Reykjavík. I was hoping for a complimentary meal since it was a long flight."
Pros: "Love the greeting with Icelandic water and friendly atmosphere. Comfortable seating. Entertainment fulfilling ~ especially the music"
Cons: "Food to purchase was very mediocre and expensive for what you get. No snacks given just drinks ... for a long flight."
Pros: "Meh, it's cheap"
Cons: "Their planes have old jank interiors with weird layouts, and stern, unhelpful flight attendants. They don't bring water by much but they're more than happy to hock duty free BS"
Cons: "Iceland Air did not pick up our baggage from the transfer area in Seattle. Ultimately spent three days in Paris without our luggage. Poor communication from Iceland Air regarding the whereabouts of our baggage. Bad experience!!!"
Pros: "Entertainment selection was very impressive. Very good customer service after our bags were delayed by the plane sliding off the runway. They were super accommodating of my travel plans and delivered my bags to me three hours away from the airport."
Cons: "The flight attendants were extremely rude. They also were very conflicting with their directions for the exit row seats. One attendant would situate you and your belongings and then the next would come and make you move everything and this happened more than once before taking off. The attendants were also giving away seats that people had tickets for and forcing a lot of people to move seats more than once. They also would not take trash more than the one time about an hour after the drinks service, so slow drinkers were forced to keep all their trash for the entire flight and ending up leaving it in the seats because no one is going to take their trash off the plane with them when they had asked the flight attendants to take it during the flight and were refused. Also for a 7 hour flight, at least offering pretzels would be polite. The plane slid off the runway upon arrival and then we had to wait 2 hours for a ground crew to come with stairs and a bus to unload us. Communication to the customers was extremely poor during this time, we had almost no idea what was happening, and with where our bags were, we waited in the airport for an hour before they announced that they wouldn’t be unloading our bags for another few hours."
Cons: "This was horrible. I purchased a ticket on Iceland Air leaving Seaattle at 410pm. However when I went to check in I had been bumped to an earlier flight on Delta!! I can’t believe a person buys a ticket on one airline and it gets changed. How does this happen?"
Cons: "The flight to Reykjavik from Seattle did not have available WiFi. This wasn’t terrible, but I could not communicate with anyone I needed to until the almost 8 hour flight was over in Reykjavik."
Cons: "The airline charged me $95 to check a single bag after refusing to honor the fee I paid to a third party when I booked the flight. Avoid Icelandair and Justfly."
Pros: "Free Hot drink, Headrest entertainment"
Cons: "No peanuts...I dont really care"
Pros: "Flight crew, movies,plane"
Cons: "I bought tickets in march for a sept flight and was assigned seats with the bathroom wall behind me so I had limited reclining. Seems with such an adavance purchase I could have better seat assignments are at least been forewarned that I was assigned seats that had limitations."
Pros: "I was transferred to a direct British Airways flight to Heathrow that arrived in a time-frame that was close to when I would have arrived there on the Icelandair service. The transfer (including check-in luggage) was completed rapidly with minimal inconvenience which was appreciated"
Cons: "The scheduled Icelandair flight was cancelled at late notice because the aircraft was unavailable. I defective part could not be delivered and fitted in time for the aircraft to be available at Sea-Tac airport."
Pros: "The flight went exactly to plan. The cabin crew was very friendly and the seats were comfortable. I like the transfer in Iceland, because it allows you to stretch your legs on the long haul from the West Coast to Europe, and generally only adds about an hour to the total flight time."
Pros: "I really want to thank the gate staff in Seattle for helping me retrieve my laptop from security in time to board the plane with it. They didn't have to do that and it was a huge help to me."
Pros: "Boarded so quickly! Very efficient. Checked baggage also arrived quickly at final destination."
Cons: "A little unclear on both legs which Icelandair was boarding because they didn't change the sign at the gate and had another flight directly prior. "Last call for IcelandAir" - confusing messaging. Same thing at second location - started boarding but sign didn't change so if you arrived after they made the call you couldn't tell which flight without asking reception."
Pros: "The flight went very well, and a little faster than what I'm used to on other airlines."
Cons: "Meals and/or more meal options but I also understand you sacrifice this comfort given the discounted prices for flights."
Cons: "In the last week I have flown Iceland Air three times. The airline was a not efficient and caused me to sit in two different airports for over 16 hours and cost me to miss a day of vacation and extra expenses to accomidate them. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part"
Cons: "No food is served for economy level and the food available to purchase was very limited and expensive Also entertainment had mostly old movies and being your own headphones or pay for one"
Pros: "Friendly crew. Efficient and on time."
Cons: "minimal food selection, very cramped seating"
Cons: "Bad entertainment, almost no new movies. No meal or drinks on international flight, food for purchased was not as advertised."
Pros: "I LOVED that they gave us a little bottle of Icelandic water when we boarded. That is my favorite water!"
Cons: "There was very little leg room."
Pros: "My seat was actually not too uncomfortable. I had travelled on Iceland air a few years ago and thought the seats were pretty tight and uncomfortable. This was better."
Cons: "Minimal beverages. Must bring your own snacks as they are only for purchase."
Pros: "The blankets were nice and long."
Cons: "I called in several days in advance to reserve a seat next to my brother. When I got to the airport they said that I didn't even have a seat. The airline stewardess kept running into me without acknowledging that she did, even though I wasn't in the aisle. This happened three or four times. I tried to ask her to stop and she didn't seem to hear me. The sound for my seat's audio entertainment system didn't work. It didn't work for my brother who was sitting next to me. They did not serve complimentary snacks or a meal for a 7.5 hour flight that started at 4:30pm."
Pros: "Friendly and helpful staff, and a very smooth ride. They had a lot of movies for in flight entertainment as well- I recommend the Iceland air documentaries!"
Cons: "No free in flight food, however there were lovely options to purchase!"
Pros: "Staff was friendly"
Cons: "There was no way to reserve seats for the flight. I made our reservations eight months in advance and there was no way via kayak or Icelandair to choose seats. When we tried calling the airline, they told us we needed to call back 36 hours before the flight. When we called 36 hours before the flight they told us all of the seats were alr day taken and we needed to speak to the agent when we checked in. When we were given seat assignments at checkin and asked why we'd had no input into the seat selection, they said we should have called in advance. It was really frustrating, especially because we ended up in th back of the plane. I was in a middle seat, winch don't have any space for a bag under the seats in front of them. Then there were no meals served on the overnight flight. I bought a small salad for 12 euros. I have never in my life taken an overnight flight where they don't serve at least dinner, if not both dinner and breakfast. The flight was on time and the attendants were friendly, but I wasn't terribly impressed otherwise."
Cons: "I could not mov, the legroom was nonexistent, heavy people in front of me."
Pros: "Flight was on time"
Cons: "Could not select seats when booking 3 months out. Could only do this 24hr in advance. No app to checking/select seats. Had to be on computer. 7 hours and no food for free? Had to buy a $9 roll with some ham and cheese slapped on. Only came by with drink/water 2 times in 7 hours."
Cons: "We didn't actually make the flight due to a fiasco with our shuttle company. We called the third-party company to assist with changing flights and, after 40 minutes on hold, JustFly.com said there was nothing they could do and that we needed to contact IcelandAir. After another 60 minutes on hold IcelandAir said there was nothing they could do except rebook us on a new ticket. $2000 later we finally got to go on our honeymoon. Long story short we had to buy all new tickets. JustFly.com only refunded $200 of our original ticket cost after assessing numerous cancellation fees (over $700 in cancel fees). We won't be booming JustFly again. Happy Honeymoon to us, once we finally got there."
Pros: "Overall this was a good flight! I'd recommend Iceland Air for budget flying and just bring a few snacks."
Cons: "I'd honestly rather there be no food than gross airplane food so no real complaints. I appreciate the price!"
Pros: "I enjoyhed the entertainment on the flight. Great movies and tv selections."
Cons: "It was the first international flight I've ever been on where no meals were included in the price, so it was a disappointment that we were not given any complimentary meals or snacks, especially for such a long flight through dinner time."
Pros: "they generally have good free entertainment options. The crew is always friendly"
Cons: "The flight had two legs and both were delayed. The first, granted, was out of Icelandair control because the president was flying into SeaTac. However there were a lot of delays in Reykjavik. First it took a long time for the bus to reach the waiting area where there were no seats for people to sit. Then the flight itself was delayed because they were waiting for another plane with connecting passengers from New York. There was a lot of sitting on the tarmac and we were delayed getting to our final destination. This is also the first transatlantic flight I have taken with any Airline where there was not at least one complimentary meal on board. Apparently they are reserving that now only for economy Comfort class and up."
Pros: "Nice and quiet flight."
Cons: "Menu is limited for vegetarian options, but the flight attendant was great at helping to find options."
Pros: "They gave a complimentary meal to my child immediately after take-off."
Cons: "Lost my luggage-- no customer service to recover my luggage. No reimbursement for days without luggage. The flight was insanely hot. It was simply not worth saving a hundred or two hundred bucks to fly this airline and I've never felt that way about a flight."
Pros: "On time. Most important"
Cons: "Short lay over. 1 hour. Bag did not make it. Poor entertainment system. No current films. Audio poor. Airport in Iceland has awkward arrival with long lines up one staircase to passport control."
Pros: "The price is right, free bags, on time."
Cons: "No free food and purchased is so"
Pros: "For economy class the leg room was actually decent."
Cons: "On every other international flight I have flown on meals and drinks are included. Kind of ridiculous you paid for these things individually on the flight b"
Pros: "I like the price and the opportunity to do a stop over in Iceland. Generally crew was nice going into the plane and leaving the plane."
Cons: "Plane was outdated and older with USB ports not working. The crew had forgotten about drinks I asked for several times. I was disappointed that the fight didn't offer free booze and food like other airlines. The crew made me feel like I was bothering them. The crew and passengers were inconsiderate and would constantly slam my arm while walking in the isle way. It was annoying from passengers, but unbelievable from the crew. I got no sleep and it was infuriating. Worse flights I have experienced, may have been better if I had a window seat."
Pros: "I liked the fact that there were options on the entertainment that were from Iceland - not just the usual American things. All crew were friendly and helpful."
Cons: "There was not time to get to my connecting flight in Iceland without running and asking repeatedly to go to the front of the passport line - it was awkward and stressful. I was ASSURED over the phone that there would be plenty of time - I almost didn't make it."
Pros: "Check in and boarding experience were erfect."
Cons: "Seats throughout majority of aircraft (I.e., Economy section) are flattened from overuse, so they are hard and uncomfortable."
Service missing, for horrible and small portions
The plane was tiny and filled with very tall Icelandic residents. The crew were disinterested in the passengers. We got 8oz of water and a cereal bar for a 3.5 hour international flight.
Pros: "Comfortable seats, new plane and friendly crew."
Cons: "Food needs to improve. Pasta versus pasta is not a choice."
Cons: "Some form of entertainment"
Cons: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"
Pros: "Crew was very nice"
Pros: "Everything was fairly mediocre..."
Cons: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Pros: "Both the crew and the leg room are awesome!"
Pros: "Food was good. Intertainment options good."
Cons: "My seat did not recline so I had trouble trying to sleep thru the night flight. Seats too cramped even after updgrading."
Cons: "Long wait at the gate upon arrival at Heathrow."
Pros: "American Airlines is kicking your guy's butts when it comes to comfort."
Cons: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."
Pros: "Staff were lovely."
Cons: "Old plane with an ancient entertainment system, generally cramped and uncomfortable. Paid for a specific seat but was given a different one."
Pros: "The plane was newly refurbished. Entertainment was excellent. Seat room, or course, is an issue and comfort was a little above average for economy, but the operation was well-run, the food was descent, and entertainment was solid."
Cons: "The screens on the seatbacks could use shielding from oblique angles. If the people in front of you decide to binge-watch movies late into the night, it can interfere with sleep."
Pros: "Kind crew helping a frightened passenger"
Cons: "Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?"
Cons: "There was a very large group of teenagers that were very loud the entire flight and disrespectful to crew and other passengers"
Pros: "Food was good. Decent movie choices"
Cons: "Plane was older and in poor repair. Our air vents and over head lights had been completely removed for our row - so we could not read or knit as others could. Seats are far to small and close together to allow for any real rest or sleep."
Pros: "Food was great. Sleeper amazing- I was asleep for at least 4 hours"
Pros: "Respectful and kind crew. Dressed well Love that they are still wearing a hat!"
Pros: "The food, the entertainment and the staff was super friendly"
Cons: "The seats should be more comfortable for such a long flight"
Pros: "Easy flight sequence to get from Seattle to BCN"
Cons: "Could use better entertainment selection"
Pros: "Service was excellent, and the 777 flight was very comfortable. The flight attendants were remarkable. The ticket agents had difficulty rebooking the London to Milan leg of my flight when that flight was cancelled while I was on the way to the airport, but they were somehow able to get me onto an earlier flight than was originally offered. What I gathered was that the computer was not very cooperative. The ticket agents were incredibly helpful during this process."
Cons: "I lost my original exit row seat somehow and had to inquire into it. I think what happened was that while the ticket agents were able to rebook my cancelled London to Milan flight, my seat reservation on the Seattle to London leg got lost somehow. I suppose another passenger may have grabbed my seat during that rebooking process. I noticed the changed seat assignment only after I left the ticketing counter. I was able to get a different exit row seat (but with less leg room) assigned to me by inquiring with the agent at the gate."
Pros: "We liked that the food and drinks were included. The timing of food and lights going off and on were perfect."
Cons: "The take off was a little shaky but it was our first time on this size of plane, so that might be normal."
Cons: "Luggage did not make it to Paris pit on next flight which in turn was also delayed."
Pros: "Let’s face it, B.A has proper service with friendly crew members, offered up grade to premium economy which I normally take and was more than happy to pay for."
Pros: "Flight was fine"
Cons: "Delayed due to inclement weather for 4 hours then lost the baggage"
Cons: "3 hours on the plain waiting for take off. Cheap sandwich for breakfast."
Pros: "The flight attendants were all very nice. The flight was on time."
Cons: "I'm told (late) that BA does not subscribe to TSA prep in the USA. That meant going to the TSA line first, being rejected, going back to check-in to know the reason, then back to the standard long line. Once onboard my seat's entertainment system dies not work. 3 reset attempted with no luck. A month ago, on another long haul flight the same happened. Food was very bad. Salmon so overdone that it was hard to cut, overcooked vegetables and some lukewarm mash potatoes."
Cons: "I was not allowed to board, because I was told I needed a Turkish Visa, even to change planes, and may have lost my ticket payment."
Cons: "Food, artificial not tasty"
Cons: "I ended up being rerouted to LA!"
Pros: "Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks."
Cons: "Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport."
Pros: "Smooth and uneventful flight on a 747 Staff looked very smart and were efficient"
Cons: "Check in queue, queue at gate, seat was not clean, food poor The World's favourite airline is becoming impersonal"
Pros: "more comfortable than the flight from Seattle - more leg room and larger seats."
Pros: "Friendly and helpful crew Simple boarding process Good entertainment (when it worked)"
Cons: "Entertainment system failed partway through flight No hot breakfast"
Pros: "Not much"
Cons: "Flight boarded late, left late, making my connection very tight and my baggage didn't arrive with me. Very inconvenient"
Pros: "Friendly, efficient crew, entertainment & flight info on monitor."
Cons: "Economy seating. Quite cramped.. I would make sure to book at least Premium Economy in the future."
Cons: "Food was unappetizing and down to one choice by the time it got to us in Premium Economy. nothing premium about it."
Pros: "Seattle to London was wonderful in all aspects great service comfort and amenities."
Pros: "Got me back to the UK"
Cons: "Lack of storage around seat Lack of privacy Felt like a patient on a trolley Heavy handed portion control Club larder stocked with leftovers Poor quality tableware, that was chipped"
Pros: "Great meal service and goodies. Great entertainment, service. I think BA is the best airline to fly"
Cons: "I liked everything!"
Pros: "TV screen."
Pros: "The flight was great."
Cons: "London/Heathrow arrivals had us going to gate A and through all the security and then we found after going through the security check (1 hr) we saw that the gate for Flight to Venice was B gates. We are not young people, but we aren't ignorant of travel. There was a lot of running around on our part with a lot of undue stress, when we didn't have to leave the E gates at all. There were no gate assignments posted when we landed until 30 minutes out while we were running back to E gates. There is no excuse for that, except we didn't know til the last minute where we were supposed to go after asking 2 people. Why the second check for security after the states on connecting flights? Is this new?"
Pros: "Crew was polite and professional, despite plane being absolutely packed."
Cons: "Food was really horrendous. Better off sticking with basics like frit, cheese, crackers, sandwiches, etc. If I pay extra for early seat selection, don't guilt me into switching with someone who didnt, because they didnt have enough leg room and had a bad leg. Situation was such that I couldnt refuse. So ended up paying extra for a really crappy seat. Seating chart should indicate where the metal boxes are that affect leg room in certain seats so those with a disability aren't seated there."
Cons: "After a three hour delay- the flight was canceled. Was able to rebook flight for next day but took eight calls to find a room for the night. It was a bit of a nightmare. Had pre paid for up graded seat but one was not available on the re-booked flight."
Pros: "We got to our destination eventually"
Cons: "Lack of communication. No explanations. Feelings of confusion and abandonment."
Pros: "The stewards and stewardesses treated everyone as the were sitting in the First Class section."
Cons: "The area near the top edge of wall in front of me needs cleaning."
Pros: "Crew and choice of movies were excellent"
Cons: "Loading sucked. They couldn't keep those that are not boarding yet out of the way for those in the back of the plane to board first. Made one comment to the crowd and then gave up."