Technically this was the flight where they lost my bags, but I already explained that on the review for my connecting flight, so I'm not gonna do it again.
Hate the way they nickel and dime you on pricing. Extra for baggage, extra for a pre assigned seat. Make it one price and be done with it.
Delayed due aircraft maintenance. The plane was so small, hardly to get to the toilet when they’re serving food/drinks. But the ground crews were so helpful and trying their best to update all situation. The flight attendants not as friendly but fine.
same as the first when you pay for choice of seats than you don't receive them its very frustrating it was an extra fee of $80 dollars Craig Molan
The flight got delayed for some unknown reason to us. Then, after boarding, we stayed grounded for almost an hour without any explanation or announcement. Then, finally lifted off. When we landed and made our way to baggage claim. The luggage took 30 minutes to come! It was past midnight due to the flight being delayed and my litter children were cranky and tired! It was not a great experience. Perhaps, more explanation of what is going on with the flight would be helpful!
Flight was delayed hour and a half. Gate was changed 3 times. After boarding, sat in airplane for another hour while mechanic checked windshield. Total of 2 1/2 hrs behind schedule. Very tiring since I had ben up since 4 am to complete the flight from Honolulu to Milwaukee.
Good flight, loved the snacks (Biscoff cookies). For boarding, they forgot to change the sign showing our group was boarding. Apparently, they had announced it, but the announcements overlapped with another gate announcements and no one could actually hear what they were saying. So a group of us were waiting....and finally asked and were told we could board.
I had the row all to myself, which was fantastic! The food was pretty weak, though, which is an annoying thing about current travel. I didn't check out the entertainment, so can't rate that.
overall no call for accessible while boarding. The crew member was little rude not bothering about the condition. Seat assigned was very uncomfortable.
Alaska Airlines demonstrated their insensitivity and lack of compassion when I asked for an emergency rescheduling/cancellation due to a dire family emergency. My father was in the Hospital ICU with a terminal prognosis with no other family in the state to help manage the situation and I called AA to ask whether something could be done about moving my flight to a later date, but the AA agent on the phone was firm in not offering any alternative other than to tell me I had to eat the entire cost of the flight. I did not appreciate having to manage that loss on top of juggling time-sensitive matters with my family as my father and I dealt with his life-threatening emergency. I'm very disappointed in the airline for not even attempting to provide assistance other than to quickly shut me down completely. I was really shocked with their treatment of the matter and unlikely to use their airline again.
I DO NOT recommend Iceland air...missed connecting flight.....paid for isle seat upgrade for health reasons...had to do that over....baggage left in the rain so clothes got soaked other items ruined....called customer * dont care* service
Damage May baggage and I report the airport agant and they see it
Crew was very friendly. Need lay flat beds! More snacks
Good. Rxception is the Entertainment - movies and TV shows all out of date…
The staff was kind and helpful. There was no food, and you needed to bring your own earphones to use the entertainment, which I didn’t know.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
Everything was good. Only issue comes from being vegan and flying. The food options are super limited.
Overall good for an economy fare. IMO the movie selection could be improved. Great that you can now connect bluetooth headphones to the entertainment system.
7 hours 15 min flight from SEA to Iceland with no inflight entertainment and no power to charge your own devices, also no meal service, not even any snacks/cookies. You have to buy food and the options are extremely limited (i.e. ham and cheese sandwich and spicy cup noodles). I didn't think Iceland air was a budget airline, maybe I was wrong, the cost of the ticket didn't feel like it though.
Very nice flight, easy connections in Keflavík, and friendly crew.
