No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
BA used to be the premier airline to London. No more. In regular coach the legroom is scanty even for a small person
The staff was awful. I was using the restroom about 20 minutes before landing and the stewardess pounded on the door. I responded. Then she opened the door. Yes, this on BA.
This is not related specifically to BA. I wish all the movies had English subtitles. I have hard time hearing over the noise of the plane. If movies had subtitles, I'd be able to watch them.
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.
I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey.
Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.
My laggade not arrived - both of our bags , my and my husband . There are all of hot closes there . It not possible to begin a trip in Iceland without special equipment !!!
Allowed early than standard check-in. Pleasant counter staff. Nice to have beverage offered twice. New plane with reasonable choice of free movies. Boarding was efficient and smooth.
Only water, apple juice, or orange juice were offered. No snacks were offered like all other airlines we have flown in recent years.
The flight crew from Seattle and the entertainment options were great.
Due to weather conditions our second flight to Seville was cancelled. This flight was booked through British Airways but not at the same time so unfortunately the Seattle crew did not alert us of the cancellation although our passenger info was all the same, the BA system should have a way to do this. We then waited in line for 3 hours at Gatwick to get rerouted and get hotel accommodations and received terrible and insufficient care. The staff seem most concerned with taking breaks than then caring for the enormous line of tired travelers. We lost an entire day of vacation due to the BA system not recognizing our flights as one itinerary and the very slow service at the airport; there were options for that day but by the time we spoke with anyone it was too late.
The seats were unbearable. I have flown an international flight before and it wasn't nearly as uncomfortable as this flight was. You people purposely make coach unbearable so that we pretty much have to suck it up and pay the extra money to fly in the better section where when I flew in Lufthansa it was comfy and I had no problems. I will NEVER fly with condor again after this trip. You are a pathetic excuse for an airline
Flight crew was outatanding, service was a huge step above domestic flights! Seattle gate supervisor insisted I check my carry on bag, after I had carefully measured it and my backpack to make sure I could carry both on. She assured me one of my bags would get taken in London before our connecting flight., and then I might never see it again. She wouldn't hear of measuring the backpack. Which was apparently the problem. When I got to London, my backpack was in fact tagged as being acceptable size! Fortunately, the rest of British Airways staff have their act together and one person didn't ruin an otherwise great experience.
Had to ask for water several times, they didn't come around much (hardly at all).
Boarding was a joke, way too many "classes" and two doors that all went into one line--so it was slow. They should just do first class then business and call "seats through whatever" instead of gold, silver, bronze or what ever they all were.
All toilets ran out of toilet seat wipes so all women had to sit on dirty toilet seats or wipe them down first, no paper protectors either! Gross!
BA used to be the best but am afraid it's not the case any longer!
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