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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Easy, convenient, friendly staff

Nothing.

I liked the quick, hassle-free and non sold-out experience of Alaska. Got me to my destination and back just fine.

This dislike that I have is actually not of Alaska itself, but of some of its customers. I had the bad luck of having a seat next to a morbidly obese woman. Such that when I sat next to her, she could barely get the armrest down between me and her. Thankfully, Alaska didn't sell out the flight, so I moved to an empty nearby seat. Now, I'm not trying to be mean or a bully by any means, but this seems to be a problem more often these days. This is not your fault, but rather it is the obese passenger's fault. I myself am not a skinny person by any means, so I'm not fat shaming. I just felt the need to speak on this issue, and perhaps being (or add to) a conversation that needs to happen. Thank you! Also thanks Alaska for being a great airline to fly on!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

On time. Professional. Everything went as expected. No surprises. Great selection of food and beverages as usual. Smooth landing. I love Alaska Airlines.

I asked for a refill of water and the attendant never brought it.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Very quick boarding, left on time and arrived to our destination early.

I am staying in seattle for the night instead of my cousins house

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Same as above

Same as above

The power plug to charge phones or tablets

Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip..

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth