Cons: "This sucks due to delay"
Cons: "Landing can be better."
Pros: "Everything good !"
Pros: "Crew kept a positive attitude, Moved passengers around if they wished so no one had to feel cramped."
Cons: "Half plane boarded. Mechanical problems. Every had to disembark. Hour delay before re-boarding. Then sat an extra hour waiting for crew to move plane for departure. Other airlines have offered discounts on future flights because of such delays. Alaska offered nothing. Overall, a 3 hour delay with lots of apologies."
Pros: "Easy and simple."
Cons: "Waiting to be boarded."
Pros: "Again, the flight attendants were very nice & patient. Had the row all to myself"
Cons: "Had to take 3 trains!!! Landed in C gate area & needed to get to S gates. At least I had plenty of time in between & didn't have to run."
Cons: "Seats were extremely uncomfortable"
Pros: "Over was good"
Cons: "The crew passed me by when handling drinks, had to ask if I could have a cup of coffee, when everyone else around me was asked by the crew."
Pros: "Everyone is so friendly, flights on time, flight info updates sent to my phone."
Cons: "Would love phone charging capabilities at our seat."
Pros: "The fruit and cheese plate had a generous amount of cheese."
Pros: "I ended up with a free premium seat, which mean free wine and snacks. Free in flight chat on Facebook messenger was great, and I appreciated the extra legroom. It would be been worth the extra 30 bucks if I had paid for it."
Pros: "Fast flight"
Cons: "charged me for carry on that got lost and damaged"
Cons: "The change of gate for the boarding."
Pros: "The check in process, the flight was smooth, captain informed us of weather, time arriving because of slow takeoff, etc. staff were very friendly!"
Cons: "Flight was late boarding..change of gate threw everyone off. Attendants late for flight. Plane was freezing cold!!! Several people complained..only last 15 mins of flight did they turn on heat."
Pros: "On time, courteous crew."
Pros: "It was smooth flying and made my wife at ease specially it was her very first time flying ever. Will fly Alaska airlines again."
Cons: "Nothing bad to say."
Pros: "Improve flight movie access on phones"
Pros: "Very good service at the counter. Very nice lady helping us. We really appreciate thank you very much. My name is Van and Vy"
Cons: "heavy delay. old discomfortable chair. chubby flight attendant"
Pros: "Plane was on time flight was really good up and down from Sacramento to Portland on the way up. The pilot set down just a little rough but we made it light. Plane was on time flight was really good up and down from Sacramento to Portland."
Cons: "On the way from Sacramento to Portland the pilot landed a little rough but it's a prop job what do you want."
Pros: "Never flew out of Sac Airport or Alaska Airlines before. So easy on every level. And Alaska Airlines also offer you snacks. Yes folks, real editable snacks that i enjoyed. Thank uoi for a wonderful experience!!"
Cons: "Nothing. No one bad thing i could note"
Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."
Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."
Pros: "Friendly crew. Generous with children."
Cons: "Didn't use entertainment offered. Not interested."
Cons: "They overbooked and we're asking people to change flights"
Pros: "great crew, excellent food, nice seating and free wi-fi"
Cons: "no complaints"
Pros: "Customer service was excellent"
Pros: "After custom, I put my check-in luggages to connecting flight conveyer, I was told to go to gate without boarding pass. I was concerned about availability of seat. I was waiting more than 1 hour at gate but no crew showed up. It was about 1 hour before scheduled flight to Sacramento. So I asked nearby crew again, I was told then to go to Alaska Airline customer service. The crew was very helpful to give me a boarding pass there."
Cons: "Turbulence was bad :("
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."
Pros: "I like that the pilot is in the cabin doorway to greet the people. PERSONALIZES it. NOT like Wizard of Oz behind the curtain. I APPRECIATED THAT HE ANNOUNCED WHEN WE FLEW OVER MT RANIER AND MT ST HELENS. I wish other pilots would tell us the landmarks...thank you to all!!"
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "Always excellent service--maintain lower fees consistently for the average traveler!--other airlines keep gouaching average travelers with higher and higher fees! And other airlines seem like getting the most money out of the traveler is of utmost importance..."
Pros: "Everything was quick and easy, both flights were on time (I had a layover), staff was very friendly, and had great complimentary services."
Cons: "Nothing I can think of."
Cons: "I didn't take this flight because I ended up needing to go to Redmond, OR instead. it was cheaper to keep this flight and purchase a separate ticket for the new leg than to cancel this leg and add the other one."
Pros: "Clean plane and good service."
Cons: "Other passengers were snotty butt-tards"
Pros: "Everything went perfectly, staff was pleasant and accommodating. Flight was comfortable and smooth."
Pros: "Overall every about you all was excellent"
Cons: "Every thing"
Pros: "The crew was very accommodating. For the first time I paid for a snack, it was very good."
Cons: "The man sitting on my left smelled so strongly of cologne that by the time we landed I was sick. I have severe allergies and the smell triggered those allergies. The woman who sat on my right was also having difficulty with the strong smell. If the plane had not been completely full I would have asked to be seated somewhere away from him."
Pros: "Good price"
Cons: "Music blaring during disembark"
Pros: "Comfortable seats, courteous staff. Thanks!"
Cons: "My daughter asked for gum or candy for the landing and was completely blown off. Her first flight she had problems on landing with her ears, the second flight to Sacramento she was balling by the time she landed due to the pain. She was ignored when trying to tell someone how bad the pain was, and when asking for something to suck on to help relieve the pain."
Pros: "They still had the door open as we rushed to catch the flight."
Pros: "Fleas. I was seated less than 10 minutes before I began being bitten on my legs. So, on my remaining flights I sparayed myself with Off!"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Never made the connecting flight."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "It was a nice flight. No troubles"
Pros: "Awesome prompt and courteous service."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Cons: "Food, cramped seating."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Cons: "13hr delay！！！！！！！！！！"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Was late almost for an hoir."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Over an hour late wth!!!"
Pros: "Best Delta flight so far."
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Cons: "The tsa is worthless"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Pros: "On time and the staff was great"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Pros: "Everything happy and in time. Nice staff"
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "It was o k."
Cons: "No complain"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Cons: "Flight was very delayed"
Cons: "The long delay was terrible"
Cons: "Flight was delayed because of weather. No fault of carrier."
Pros: "Super service from a great crew!"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Pros: "On time for both flights"
Cons: "We haven't left yet"
Pros: "The flight was on"
Cons: "Flight attendant rude. No smile, only saw them once"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "The flight being delayed & then cancelled at the last second"
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "On time. Friendly crew. Good price."
Cons: "Everything was perfect"
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Cons: "That there is no internet"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "free entertainment"
Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"
Cons: "ran out of the food i wanted. poor selection of food... screen on "tv" was too dark to see details"
Pros: "Nice, normal flight."
Cons: "Pilots not there on time, arrived perhaps 30 minutes late, didn’t say why."
Pros: "No complaints about the flight or the crew."
Cons: "Delayed repeatedly. 3 hours behind schedule and no clear explanation was offered."
Cons: "Almost a 5 hr flight and there was no food or snacks given and water by request only. It was a full flight and the crew had just an attitude. Never had a flight like this one before. Horrible just horrible"
Cons: "The fact that United forces basic economy customers to check carry-on luggage is nothing but a cash grab. Some of the overhead compartments were completely empty yet they force you to pay ?30/ bag. They also gouge you an extra $25 per bag if you bring your carry on to the gate."
Cons: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Pros: "Staff was professional"
Cons: "Flight was delayed 50 minutes"
Pros: "Cabin crew was very efficient and polite"
Cons: "Baggage folks were not helpful towards anyone. There were a lot of problems and the agents seem to just ignored most everyone."
Cons: "DEN security line was long and slow"
Pros: "at check in - check baggage was quickly serviced"
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "Gates for connecting were close and even with delay, I made it on time."
Cons: "Flight delay, that made the short connection even shorter"
Pros: "Poor internet going. No internet or streaming returning."
Cons: "Poor internet going. No internet or streaming returning."
Cons: "Gate crew didn't help much with seating or connecting flights. Staff almost never smiled, and when boarding the plane instead of a, "hello" or "good morning", there were two attendants staring at their phones. They looked up when I greeted first, but seemed put off a touch. They also switched the seating without telling us ahead of time, so my husband and I had to sit in middle seats, apart from each other on our anniversary trip. Very unhelpful and unfriendly when I inquired to change."
Pros: "On time, courtesy"
Cons: "Seating space, cramped"
Pros: "Screens at every seat, but mine was broken and so were several around me."
Cons: "No power outlets at my seat. No free chat. Wifi should come as part of the ticket price. I feel nickel and dimed and I am tired of it."
Pros: "Quick and friendly staff"
Cons: "Uncomfortable seating"
Pros: "Good service."
Cons: "Plane was too hot and very little room from the seat in front of me to my seat."
Pros: "Not anything in particular, this was a pretty aweful flight. They at least gave out connection flight information and told passengers which flights would be missed and set those people up in hotels."
Cons: "Plane was fully boarded and as the crew was preparing the cabin, the pilot realized there was a mechanical issue. An hour and half of sitting on the plane with few updates and grumpy people and crew, air being turned on and off as they fixed the issue and no indication when we would actually take off. They should have offered some water and snacks at least and gave more frequent and better updates."
Cons: "Now Sherry in any documentation I received did it say that my flight was operated by United airlines. I waited at ANA check in until within the 2 hour window and went around and asked someone at United who confirmed that they were partners with ANA."
Cons: "The flight was canceled because of the weather and then I have to wait more hours in the airport for the next flight.."
Pros: "Smooth flight"
Cons: "No problems"
Cons: "flight control forced us to miss my connection to Kansas City so had to spend $150 on a hotel in San Francisco and wait an entire day to get home."
Pros: "This new ticket where you have basic economy and pay for everything is ridiculous. You can't take a high end airlines and make it a basic economy people don't like that. Is this the worse version of Spirit airlines?"
Cons: "Just feels Cheap. Baggage claim took forever"
Cons: "The seats and headrests in particular were most uncomfortable for a 4+ hour flight. I was most uncomfortable on the flight and ended up with a pain in the neck!"
Pros: "We got there on time!"
Cons: "In flight entertainment worked fine at first but then, halfway through my movie, it just kept stopping and trying to buffer. I tried to reboot my device, reset internet connections, restart the app, but nothing worked. Even though I had 40 minutes left in the movie and 90 minutes left on my flight, I couldn't finish the movie."
Cons: "Delayed getting on our way I think because they were late getting in and had to do all the plane checking. Captain said safety checks. Seat space felt tight and I am short."
Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."
Pros: "The flight attendants were nice and helpful"
Cons: "Got a migraine because two ladies sprayed perfume"
Pros: "When it was over."
Cons: "Had to wait, probably 5 minutes, while holding my bags right outside the plane for an employee to do something. The attendants were unfriendly, unknowledgeable, and not available. Crammed 3 of us in the seat before emergency exit row seats, about 1" from my knee to back of seat in front of me and a 90 degree angle back, although there were many, many rows with only 1 person in them. One woman had enough room to stretch out and sleep across all 3 seats. Our seats didn't recline but the row in front of us did which made it even more cramped. Tried to ask attendant to move but couldn't find one for over an hour. Tried to ask an attendant but he just walked by me. Pushed call button and he says oh you want to move? There's a seat over here, before I could see where, he walked away. Moved myself to a row with 1 other person who was angry she now had to share "her" 3 seats. She typed angrily all flight and kept putting her legs and personal items as close to me as possible. She used both trays to hold her laptop and spread herself out so I'd be uncomfortable. Could've been prevented if the attendant had talked to the woman first then moved me. Had to wait when getting my drink because the attendant turned to help others, 4 times, after she'd already asked me what I wanted. She got food for someone while I waited. She made change for someone while I waited. She walked away to do something for someone while I waited. She served someone else while I waited. Asked attendant where the electric plug in was and she said the plane didn't have one, I said the sticker says the plane does, she walked away. Worst experience ever. Won't fly this airline again because of this experience."
Cons: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Cons: "Everything the customer service reps were very rude and condescending. United is awful I'm not sure how they are still in business. The rep refused to help me because she was getting off in 10 mins."
Pros: "Good flight and good crew."
Pros: "Boeing planes are very comfortable. No pressure Really nice experience"
Cons: "Customer service at united was rude on all ends phone and counter. Plane was delayed five different times and delayed for both flights. still at airport actually waiting on plane to take off when it was suppose to at 834 pm now it's 1142 pm so three hours later. I don't know who is running united airlines but it's a joke and should be shut down. There is so many people upset right now, horrible airlines."
Pros: "Fast clean boarding and unboarding."
Cons: "Missed the fact that I selected a red eye flight with a three an a half layover"
Pros: "Flight attendants were good. Pilot kept folks updated when there was an initial delay."
Cons: "Seats on United seem to be even smaller than other carriers. I'm 5'5'' and 110 lbs and I was still quite cramped."
Pros: "Good flight, good crew"
Cons: "People in group 5 don't have a chance to get their carry in bags in the over head storage."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Cons: "Had to sprint through the airport to make a connection because the flight was delayed and then went to a gate in the international terminal which was far across the airport from my connection."
Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Pros: "The women who worked for united who helped reroute passengers worked hard to get us on other flights with other airlines during the multiple delays."
Cons: "Delayed thirty minutes then again and again for up to 8 hours until they finally cancelled it. Would have been helpful to be more transparent so passengers could have rerouted earlier to avoid missing connections in Chicago."
Pros: "Everyone was kind and professional."
Cons: "There was one guy helping me with my boarding pass who was rude."
Pros: "My flight was cancelled and I was pleased with how it was resolved. Thank you!"
Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"
Pros: "Plane interior was bright and new."
Cons: "Baggage retrieval. Chairs don't recline."
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "I am handicapped. Can't stand very well or for very long. I had to stand in line for over 2 hrs. They didnt open the check in until 2 hrs before boarding. Then it was almost 15 to 20 minutes for them to check us in once they were there. I was Furious over the $45 each for the 2 bags I had. Terrible s huh ock.. a friend had 3 bags and was required to pay $170... Had to pay for pop. Wow... the seats were tiny and no padding"
Cons: "Dirty plane. Tight quarters. Mismanaged time. Unorganized. Not worth the 20 dollar discount in comparison to other airlines that have more comfort and don't charge an outlandish amount for a carry on. It was my first time flying Frontier, and needless to say I was incredibly disappointed. Loaded onto the plane until we were supposed to take off, then deplaned for what they said would be an hour of required maintenance (which I don't know why they didn't take care of ahead of time), turned into 3 plus hours. And they can't even offer a complimentary beverage? Unimpressed, all around."
Pros: "Efficient boarding, on time, nice plane, friendly crew. Plus good price point - upgraded to aisle row which helped with comfort."
Pros: "Crew was entertaining"
Cons: "Second most uncomfortable plane I've ever been on. Most uncomfortable was the frontier transfer directly after."
Pros: "Not much"
Cons: "Cost of bags, not understanding person in terminal during boarding, plane seats; I keep saying we will NOT Frontier again. I must have been desperate."
Pros: "The price of tickets. Plane was on time and crew were excellent. The plane was new and seats were comfy."
Cons: "We did not know we needed to ask for our seats at the time of check in. A little confusing when we got to the gate. It turned out fine with our sitting in the seats for emergency. They were very comfortable."
Pros: "The whole experience was smooth:) I have learned how to travel by flight over the years. The less luggage the better most of my bad experiences are with T.S.A. theft and slow down."
Pros: "Family emergency caused us to stay 4 more days -"
Cons: "No credit offered"
Pros: "I was impressed with the promptness of everyone on the crew...clearly a focus of the group!"
Pros: "Cheap price."
Cons: "Boarding process ineffecient. Pay for carry-on bag. Accept the seat you are assigned or pay to change. Should be renamed Nickel and Dime Airways."
Pros: "The check in staff we very friendly and got me checked in easily and rapidly. Much appreciated"
Cons: "The aircraft was rather old and seats were very uncomfortable. With an overnight flight comfort is key."
Cons: "After being left on the plane for a long time and not even offered ice water or anything. We were released out to the lobby. And then shortly after asked to get back on the plane where it was EXTREMELY Hot. I would NEVER go frontier again."
Pros: "Initial price"
Cons: "$30 charge for carry on, sliding scale for luggage charges, by the time you got to gate it casts more. I bought my ticket, then had to pay another $20 to have a seat!?! Seat was too thin and didn't recline one inch. That was an additional charge. They charged for water even."
Pros: "Crew was nice"
Cons: "When we arrived to the frontier counter to check our bags there was nobody there to help us. We waited for over an hour. I called frontier and a rude employee explained that they don't have someone at the counter until 2 hours prior to takeoff. Takeoff not boarding. Considering that there were around 100 people waiting in line by the time someone arrived to help us, I was glad I waited and I'd be surprised if everyone made it through security in time for their flight. Just a cheap company in every way."
Pros: "Nothing the plane never came."
Cons: "If you're in the mood to arrive at the airport at 5 o'clock in the morning and then circle jerk for 12 hours only for them to tell you at the end of the day that they cancelled the flight due to too many customers demanding a refund… Feel free to fly Frontier. They delayed the flight hour by hour keeping us hopeful all day. Never fly with frontier. Book with kayak, but not for Frontier, unless blowing a whole day in the airport is your thing. They have ZERO loyalty to their customers and don't think for a second that they will accommodate you for the return value of the flight to book another flight the next day. They will refund the 3-month-in-advance cost of $160, but that $320 ticket the next day will be on you."
Cons: "I forgot to ask for my trading card! I would have liked to get one :) Otherwise totally normal flight without problems"
Pros: "The price."
Cons: "Frontier charges extra for any and every little thing leaving you feeling ripped off by the end of your trip. On top of that, everyone on the fight was stuck on the plane for about an hour and a half after landing before we could get off the plane. It was awful. Everything was angry, stressed out and annoyed. At first there wasn't a gate available for us and the pilot had a hard time getting in contact with anyone who could tell him how long it would be or if connecting flights would be held for passengers stuck on the plane. Then even after a gate became available they then couldn't find anyone who was able to hook up the plane to the gate. It was unreal! By far the worst flying experience I've had yet."
Cons: "When checking in, the kiosk says make sure you're at the gate 10 min prior to departure. While we checked in nearly 2 hours early (which we could prove), we spent most of our time in the airport away from the gate because at 33 weeks pregnant, it is more comfortable for me. We arrived 10 minutes prior to departure as we were told, and not only was the gate closed, but nobody was there to assist us. We went to the ticket counter... and nobody there either. After nearly an hour on the phone we were put on a flight the next day, which meant missed work, extra expense, and a huge hassle. Frontier comped one change fee, but not the other, and the next day we noticed that they did it again: boarded 50 min before the flight, closed the gate before departure time. Undoubtedly, others missed their flight as a result. All of this might have been tolerable had customer service been even the littlest bit professional or helpful. But nope. We will never use this carrier again."
Pros: "I liked that they boarded very quickly."
Cons: "Pre-reclined seats, extremely uncomfortable. The new seats have little to no padding and the drop down table is no bigger than an iPad mini and can't even hold a drink in place. $30 for a carry on bag?!? No complimentary tiny bag of peanuts and a coke? Lame"
Cons: "I didn't like the fact that you couldn't even charge your phone. $30 for a carry on is ridiculous. 42 and a half flight there should be some kind of entertainment available even if for a price. Hippos cheap rates by we tack on an extra $60 for a carry-on and an extra $20 each way receipt you are not cheaper than any other Airline and I will not be flying you again. The only reason I picked your airline or will pick your airline in the future with me because the time smashed out with what I was looking for. But your prices will no longer sell me because they're not realistic and full of pork"
Pros: "On time"
Cons: "No entertainment. Pay for carry on nag"
Pros: "The price was great. The stewardesses were wonderful."
Cons: "i'm glad you have new seats but they lack flexibility and comfort. Also a couple extra inches of legroom would have been wonderful. I do not like having to pay extra for luggage and for snacks and drinks. The landing was a little iffy."
Cons: "and train employees better. Their fees are very unusual and the PHX staff did not inform me of the fees but on my way back the Seattle employees did in a very rude manner. They were also rude to other people on my flight that were caught unaware of the strange fees."
Cons: "So many children allowed to roam around the plane without penalty. Your bag is an extra $30; a coke? An extra $3. The tray top was no larger than a wireless keyboard. The plane was outdated and smelled. The ticketing; flight attendants and crew were tired and unfriendly. Not worth the savings."
Pros: "It was a nice flight, no problems"
Cons: "Did not like that we were charged for our seats and carry on bag."
Pros: "Honestly the WORST experience ever with a flight. Angry Kayak doesn't post the cost of luggage and carry one with them. Flight delayed 5 hours for non existent weather, leading to 1 hour sitting on the tarmac because they didn't have a gate at the largest airport. Then, they destroyed brand new luggage."
Cons: "I hated the whole thing. Seats and tray tables are a joke"
Cons: "I was bringing back Some frozen Salmon and some crab for my brothers Birthday ,And they lost the bag and i spent 2 hrs on the phone and was told it would be here the next day and still no responce????"
Pros: "Well, this flight was a disaster. It already was a redeye as we were going to get into Chicago at 5:00am. But then our flight got delayed 3 hours in Seattle due to "technical difficulties" and we didn't touch down in Chicago until 7:45....then you know what happens? The flight doesn't have a gate because we were so late, and thus we had to wait in the plane for another 45 minutes. It was at this point frontier emailed me a voucher, which I was fine with....but then getting my luggage (which you have to pay extra for to be checked in) was shredded entirely on its side, as if they had dragged it on its side. Nice service."
Cons: "That I had to sit on the outside of the airport for two hours with no where else to go because ticket crews didnt arrive until two hours before the flight. pretty bullshit."
Pros: "Everyone was very nice and pleasant"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."
Pros: "Crew was great, flight was smooth for Denver."
Cons: "I used to love flying Frontier. However choosingvtoncharge for every little thing makes this a stressful rather than a relaxing trip experience. I will think long and hard before purchasing tickets with you again."
Pros: "Almost nothing about this flight was positive. I have to struggle to find something, but I can say that boarding wasn't too bad. Quick and organized."
Cons: "Everything else. To start, Frontier does not include any carry-ons with the flight, so either we pay $70.00 round trip for a bag or we have to shove everything we want for our trip into a "personal bag". We checked in about 24 hours before the flight and realized only after we had already waited in line for security that we needed printed paper boarding passes rather than using our phones (like every other airline). Luckily, we didn't wait until the last minute to show up, so we could go back, re-check in, wait in line for security a second time, and make it to our gate. Once boarded, things turned even worse when we realized that the seats on this Airbus were nothing more than very thin plastic with a very small amount of cushion, making the metal folding chairs from my youth seem preferable. In addition, while planes are not necessarily known for being comfortable, even the small conveniences of other planes were missing. These seats had no entertainment devices, terribly positioned armrests, a tray table that would barely hold my iPhone, no option to recline at all, and so little room ahead of us that my knees were pushed against the seat ahead of me. I was offered some respite when the flight attendant said that the flight was completely boarded but there were some exit row seats available. We were told that the attendants would "be happy to move you to a seat with a little more leg room and would be happy to swipe your card for the $50.00 charge". Really? $50.00 for an upgrade to an exit row? Generally, any flight I have been on will give a free upgrade or two if these seats are vacant. Nobody is there anyway, so why not offer them to give a sense of friendliness to your customers? You are not making any money on those seats anyway. On a roughly four hour flight, there were drinks and snacks offered, but their special was 2 cans of soda and a snack (peanuts or trail mix) for 9.00. Water, soda, and all snacks were an extra charge... Bottom line, this was a terrible experience with a terrible airline. If I have anything to say about it, I will never fly with Frontier again."
Pros: "I eventually got where I was going. The cute girl sitting next to me leaned on me when she fell asleep."
Cons: "No choice of seats without paying extra. Attempt to price gouge for carry on bags. Tiny seats. Late departure/arrival. Constant attempts to charge more: want a better seat? want to bring a carry on bag? WiFi? something to drink? eat? sign up for our credit card?"
Cons: "Ended up paying $16 for choosing a seat and 40$ for a cabin luggage. That's lame. Not to mention the 90 degree immovable seats."
Pros: "It's cheap"
Cons: "Malfunctioning toilet, delayed travel, costly bag check in, have to check in carry on"
Pros: "The crew was great. The tickets were a good price."
Cons: "Paying for carryon. Paying for seats The seats were like sitting on bleachers. They don't reqcline. You have no arm room. Anything else? Oh yes you pay for your drinks. Even water."
Cons: "You should let people know at the time they purchase their ticket that later they will have to pay EXTRA for a SEAT ... Unheard of on any other airline. Flight was 30 min late. My boarding pass was"invalid"....for unexplained reasons. I almost missed my flight because I had to go back to Frontier ticket counter at the other end of the airport to get a new boarding pass. You have lost a customer permanently."
Cons: "I arrived at airport about 11:30 am which is two and half hours earlier than departure time (2:00 pm) but boarding service started from about 12:30. And I got very upset when front desk lady told me that she will charge $45 for my carry-on baggage but charge $ 40 when I check in my baggage. So I checked in my baggage for $ 40 instead of carry my baggage. I do not understand why carry it cost more than check in."
Pros: "Boarding was normal, crew was pleasant."
Cons: "Seats were very very very uncomfortable. No food was offered. Limited leg room. Tray tables were useless."
Pros: "this was budget...seats are awful, no charger tray table isn't really worth anything cause you get no food, so encourages everyone to bring their own smelly food. Unless you want to spend $2.99 for bottled water"
Cons: "there was really nothing remarkable about this airline. I'd give it another shot if nothing else available"
Cons: "6/11/2016- stuck on Tarmac for no reason for over an hour. Missed last shuttle to Boulder due to waiting on luggage at baggage claim for another 2 hrs. Unacceptable!!!"
Pros: "Flight delayed unapologetically- making me miss connecting flight on frontier only hours before the flight, which they were unapologetic about"
Cons: "No one to check bags in. Dirty seats. Had to pay for everything."
Pros: "The price of the flight was good."
Cons: "Seats that don't recline are a joke. No drink service, food, or WIFI option. Know what you're getting into."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Pros: "Only the price it was cheaper than other airlines"
Cons: "1. The security now a days has long lines and I get to the airport early but can't drop my luggage ,no one was at counter until before 2 hr for departure 2. Unlike other airlines no free snack during the flight 3. Charged for every single thing , seat , food , snack , carry on ...."
Cons: "The flight was 2.5 hours late but none of us knew what was going on. We waited at the terminal without any real updates. Seats were incredibly uncomfortable and not spacious enough for adults. Also, $30 for a carry-on!? I was not aware of the extra charge until the day of, bad customer service."