Pros: "40 minute delay after we boarded the plane."
Cons: "Departure on time."
Cons: "Lots of screaming babies when we landed, real babies, not spoiled adults. Not Alaska Airlines fault just one of the hazards of flying. But made for a miserable 20 minutes."
Pros: "Crew was a happy one"
Cons: "Long wait time to board flight was delayed by 45 mins. Baggage delivery was slow."
Pros: "Yes"
Cons: "Everything was good on time it was good ."
Cons: "Our flight was delayed due to traffic control in Seattle. We were thus going to miss our connecting flight in Seattle. The gate agent would not find us a new flight, sent us to another gate where that agent split up our party of four into two different flights hours apart because there " were no other seats." Talking with other passengers later in Seattle, found out they got early flight to our same destination when they landed in Seattle! So we finally got home 6 hrs later that expected. We could have drove"
Pros: "Friendly staff"
Cons: "Seats don't recline Freezing on plane No food"
Pros: "Fruit and cheese"
Cons: "Could use more food variety eg single items like Pringle."
Pros: "Airplane is relatively new and really like that all seats have USB connection and 110V plugs!!"
Pros: "Friendly and helpful staff."
Cons: "None at this time."
Cons: "Had to wait an hour to take off due to plane trouble. Late flight lead to bad night sleep :-("
Pros: "I really liked that I wasn’t passed by the crew when drinks were handled out."
Pros: "The flight was fine since it was short."
Cons: "My baggage was lost because the wrong tag was put on it."
Pros: "Every Alaska Airlines personnel we worked with, from luggage check-in, to gate attendants to the flight attendants, were extremely helpful, friendly and so kind. It was a pleasure flying with Alaska."
Cons: "There wasn't a thing I didn't like."
Pros: "Was on time and very kind"
Pros: "Window seat"
Cons: "Waiting, delayed"
Pros: "The flight was great - The attendants were friendly with good customer service. However, the evening before my flight I called customer service and spoke with a customer service rep. Having never flown condor before I had questions with check in. The customer service rep online was rude - so rude that I had determined I would never fly condo again. However, the flight and the experience on board was great. The flight changed my mind and made me realize the customer service rep is one person. If you can track the call made I would recommend the that condo speak with this rep. He is a bad representation of condor airlines. I will fly condor again. The flight and attendants on flight were fantastic. To"
Cons: "See above."
Pros: "Attentive flight attendants, swift flight!"
Pros: "I like the fact that In-Flight WI-FI was available."
Cons: "The price of wine-not the crews fault but $7 for a small glass of wine is a lot! Everything else was great! I recommend Alaskan Airlines!"
Pros: "Great customer service!"
Pros: "Fast and easy flight"
Cons: "more leg room!"
Pros: "Staff was friendly"
Cons: "Flights were delayed Seats are uncomfortable"
Pros: "Liked the charging port on the 747."
Cons: "From the first desk attendant and on from there, none of the crew we're helpful, organized, or on top of things. Right down to someone telling us she'd give us an answer to a question in 10 minutes "I promise" and then she turned and walked right off for her dinner break."
Pros: "Ability to check our carry on bags at the counter for free. Fast pick up of baggage after the flight."
Cons: "Unable to print our bag tag at the kiosk so we could drop them off in the fast line."
Pros: "The crew"
Cons: "Heat and no air in cabin"
Pros: "Very helpful and friendly."
Cons: "Food selection poor"
Pros: "Nice crew. Clean plane"
Cons: "Paying for 1 bag"
Cons: "Great flight, however an hour late due to mechanical problem."
Pros: "Crew was very nice"
Cons: "Would be nice to have onboard TV"
Pros: "I'm a longtime fan of Alaska Airlines. Today was no different, overall everything met my high expectations."
Cons: "I can't really think of anything I didn't like. This was a short and easy flight from Sacramento to Seattle so very short and brief."
Pros: "Quick airport tsa and quick flights"
Pros: "Helpfulness of the staff, especially the ticketing crew."
Cons: "Lack of room in the small plane. These were short flights so this was not a big problem."
Pros: "Flight and service"
Cons: "Flight was delayed an hour"
Pros: "good service"
Cons: "tiny seats no leg room"
Pros: "Flight left early and arrives early"
Cons: "Kind a pushy employee boarding customers on plane."
Cons: "The crew violated federal law by having passengers move while the plane was taxiing."
Pros: "Best airline I've flown on. Curtis staff, comfortable accommodations and just an overall positive experience. Keep up the good work."
Cons: "Nothing"
Pros: "Flight was quiet"
Cons: "They did not offer to board military personnel with ID."
Pros: "I was moving from California to Washington and had four checked bags. The check in lady didn't charge me for the fourth bag and moved me on to an earlier flight! On the plane, the service was excellent. They even have me cookies when they were serving pretzels for free."
Cons: "Absolutely perfect flight."
Pros: "Everything went smooth, it was a short trip. I would fly Alaska Airlines again"
Cons: "Flight to SEA/TAC had USB outlets but the flight back to SAC didn't"
Pros: "Overall not bad, got my bags quickly."
Cons: "Food and entertainment are what I would expect for a US carrier- it's not included but you can pay extra :("
Cons: "Seats incredibly uncomfortable even in premium economy. Prefer to fly Delta any day. Charged for extra bag on the way back when there was no charge on the way there. Confusing."
Pros: "Flight left on time and arrived early. Staff was friendly."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Timeliness"
Cons: "Seating"
Pros: "Crew is amazing and friendly"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Pros: "Food was decent. Entertainment was decent."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "No dairy free options!"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Cons: "You messed up my life with your poor service."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Flight went well and was smooth."
Cons: "The plane bathroom was old and junky"
Pros: "Movies"
Cons: "Lack of legroom in economy"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "Received sky boarding despite having a seat near the front. I like the smaller plane because there was plenty more leg room where I was (9c). A variety of free snacks were offered along with starbucks coffee, score! I wish I'd brought my ipad to take advantage of the free wi-fi and movies in-flight. Take-off & landing were very smooth despite a delay upon take-off. Made my connecting flight with time to buy lunch."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "the flight was on time and the staff very helpful"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Cons: "Very rude flight attendant - unnecessary attitude"
Cons: "Unkindness of gate agent"
Pros: "Met my cousins from Portland in SLC and killed layover time"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Cons: "Snacks if possible"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Left on time, smooth flight"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "the chick who worked the counter for the preboard flight counter was really REALLY nice"
Cons: "everyone on my flight was ugly"
Pros: "- took off and landed :) - negligible turbulence - captain's skill in landing in foggy Seattle weather was impressive. - coffee actually wasn't bad this time."
Cons: "- no individual displays - no individual air vent (this must have been a really old jet) - *very* cramped seats. I'm 6'2" and I barely fit in economy. The second someone reclines I'm in for an uncomfortable flight."
Cons: "Don’t change my flight schedule in the future."
Cons: "I will never fly with them again, you have to pay extra for everything, even carry on items, seats sucked."
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Pros: "Nothing"
Cons: "Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful."
Pros: "I liked the crew and stewards. All very nice and helpful. The flight was pretty smooth and nice touch down. Not too bumpy."
Cons: "I ordered a water and the steward forgot and I had to remind him. The seats are a bit cramped and there is no entertainment options to speak of. There should be WiFi in this modern age."
Cons: "I didn't like having to pay my bag twice. My flight was delayed 2 hours causing me many issues upon my arrival."
Pros: "Nothing"
Cons: "Door being closed when I was about to get inside. I won’t be boarding spirit again!"
Pros: "Pilot was very nice and entertaining"
Pros: "Departed and arrived EARLY!"
Cons: "Charge for a seat, baggage including carry-on and a bag of pretzels is 4 dollars. Don’t fall for the cheap tickets"
Pros: "Overall ok flight."
Pros: "Same thing I liked from Orlando to Dallas--on time, and cheap."
Cons: "Noisy flight attendants constantly slamming and banging things in the galley. Trying to sleep while sitting bolt upright is hard enough without all that noise."
Pros: "The price!"
Cons: "The seats are quite small, and the seats do not recline at all. So little leg room for those that are tall, like my husband."
Pros: "Our flight attendants were so funny!"
Cons: "Everything was really bad. I will recommend everybody to run very far away from this company"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "Again, smooth and uneventful...!"
Cons: "n/a"
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "I love the comedy flight attendant!!!"
Cons: "Too short a flight for entertainment"
Pros: "Bording was fine"
Cons: "Horrible costomer service, nobody knew there job. Never flying spirit again"
Pros: "Yellow theme and font are cute. Flight staff was professional."
Cons: "Purchased through Kayak but neither they nor Spirit disclosed that baggage transport had to be purchased then and there, because it is significantly more expensive if you wait. The scheduling calendar had me confused which required a flight change. Change flight fee was robbery. Check in and flight were uneventful. But lost bag on the way back has added insult to injury. Never again. Sarcastic comment about the age of the age of the aircraft on return flight caught me off guard."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Pros: "Nothing"
Cons: "Everything."
Cons: "Food was too expensive, all extra charges were over $400!"
Pros: "No entertainment on the flight and we didn't have any food. Flight was a direct flight. Everything went smoothly. Actually arrived a little earlier than scheduled. Didn't have to wait too long for our luggage."
Cons: "Seats are horribly uncomfortable and did not recline"
Cons: "Two hour delay was very unfortunate because the link light rail stops running at midnight so I had to spend quite a bit more money for an Uber home"
Cons: "My seat mate described the experience as "The Flintstone Airline" and I have to agree. Most uncomfortable seats of any airline."
Cons: "Seats are more uncomfortable than other airlines. No fee coffee or water or anything. Tiny little seat back trays are borderline useless"
Pros: "Took off on time"
Cons: "Carry on cost was expensive."
Pros: "Good Pilot good Landing smooth ride"
Cons: "This crew was also unprofessional I did not feel comfortable with them"
Cons: "Flight was delayed over 3 hours for no apparent reason."
Pros: "Everything! I upgraded my seats for my husband and my 4 year old grandbaby and it was wonderful to sit in comfort to go and visit my daughter who was having surgery for the 3rd time. My daughter's husband is Navy and could not be at my daughters surgery so it was absolutely wonderful to fly in comfort. My grandbaby enjoyed herself and this was her first flight she never cried once for her ears or anything. Lovely flight indeed. No complaints here."
Cons: "The stewardess at the Spirit counter. My husband, myself and my granddaughters had bags. My husband had a laptop. She told up we have to check in our bags even thought I did everything on line my grandbaby had her own ticket and therefore, as a minor we had to go to the counter. The stewardess charged us full price even though I told her I was a Spirit member and we could go over and check our bags in on the computer. My luggage was a new set of bags and my new bag came back with black marks on it. I bought them to go on the plane with me at every flight. Therefore, charged full price and messed up bags."
Pros: "nothing"
Cons: "They delayed the flight on purpose such that they would not have to rebook on other airlines. As soon as the last flight to the destination left on another airline, they cancelled the flight and refused to rebook on any other airline. I got rebooked 2 days later. The cancellation was due to a lack of a crew."
Pros: "The crew on this fight was good."
Cons: "I got there early to check in, only to have the ticket agents continue to call customers of other flights, such that I barely made it on time for my plane. To boot, there was a Spirit ticket agent just standing there doing nothing behind a computer while there was a super long line. People started to go up to her to ask questions, and then she was helping them with tickets using the computer. Then she started to help people in line. She just stood there for about 45 minutes doing nothing though. Ridiculous. I'll never fly this airline again."
Pros: "Alleged cheap tickets...."
Cons: "Ridiculous hidden fees for checked baggage AND carry-on. Nearly every customer in line at the terminal had the same shock as myself, upon learning that carry-on baggage had a steep fee associated with it--it's even more expensive than checked baggage."
Pros: "Staff was very good at keeping everyone calm."
Cons: "Delayed flight caused me to be late for work. I have patients who I could not see for over an hour."
Pros: "I liked the price. I got home safely."
Cons: "The flight attendants were straight up rude from start to finish. The seats didn't recline, meh. The A/C was non-existent and it was too warm. The flight was delayed for departure and once we landed, we spent almost an hour on the tarmac waiting for a gate to depart."
Pros: "Direct flight"
Cons: "Lack of customer service and attempt to charge for every little thing possible."
Pros: "Friendly crew and fast boarding"
Cons: "No reclining seats, very uncomfortable"
Pros: "I guess it's not your fault, but there was a guy harassing a lady in the returning flight."
Pros: "Nothing"
Cons: "Nothing"
Cons: "Personal baggage size is too small even for a day's trip."
Cons: "They should be reported to the attorney general's office for false advertising, because they offer a $30 charge for the first bag when the reservati is made, but in fact you cannot get the $30 fee unless you first agree to pay a $9 membership fee. In fact, there is no way to actually check a bag for $30, which I believe is false advertising."
Pros: "I truly didn't like anything about my experience with Spirit. Terrible airline."
Pros: "Staff was great!!!"
Cons: "Would like a little more room in the seats.. don't really like eating my knees for lunch.. paying for a seat after already paid for your flight is ridiculous.. also, paying $50.00 for check bags and $55 for a carry on is outrageous.. oh and 1 more thing.. no free beverages.. Really.. Come on.. $3.00 for a Coke or water??? Really??? The flights are cheap, but they stick it to you with there added fees as mentioned above!!!"
Cons: "Did not travel on flight due to delay in Dallas. The flight from Los Angeles had left by the time my flight from Dallas had landed."
Pros: "ticket price"
Cons: "that i was not offered water to drinkq."