Delayed due aircraft maintenance. The plane was so small, hardly to get to the toilet when they’re serving food/drinks. But the ground crews were so helpful and trying their best to update all situation. The flight attendants not as friendly but fine.
Never got on because the airline sent the WRONG plane to take us on our first leg of the trip so we missed ALL connecting flights. No help available from anyone at the airline…
Late boarding, older plane. Great flight, no issues. Very cold inside the plane.
I don't like that this survey shows Good for everything. Everything was not Good. I didn't eat any of the food. I didnt' have any entertainment. You need to have a NA choice. My flight was satisfactory until I debarked the plane and fell on the Jetway. The jetway sections had a slight inclined edge, which I tripped on. I was near the plane's exit door, but neither of the flight attendants helped me get up. I was helped by two other passengers. Also, I explained to the counter staff about falling and no one seemed to understand what I was telling them. I said I fell on the ramp, which was not the correct term. The passenger who was sitting next to me on the plane did a better job of explaining to your staff where I fell and that I was in a lot of pain. I also wanted to report the incident and no one helped with that. I was then offered a wheelchair. The passenger who helped me stayed with me until the wheelchair arrived. I asked the wheelchair attendant if there was anyone I could report the incident to and he said there was no one. Really???? My daughter picked me up at the door. I tipped the attendant for his service from the Alaska counter to her car. Before leaving the property, my daughter called the airport to report the incident. We were advised to go to the to a hospital ER. A Cat Scan showed I broke the 6th rib on the right side. My daughter was sent paperwork to complete from the agent with whom she spoke before we left the airport.
It was fine but the Seattle airport was terrible. It took over 2 hours to get from rental car return to gate! There was no one to help with check in and bag drop. It is not a people friendly airport…too long to walk, too many levels, no help. If it is possible to pass this on, please do. It seems it is Alaska’s main airport.
Horrific..boarded on time..mechanical repaired ..left gate another light, returned to gate for another 2.5 hours before we were informed that they had another plane. Unfortunately, crew timed out and were no longer able to fly...delayed again. A total delay of 8 HOURS worst experience I have ever had. We were informed we would receive compensation email from Alaska Airlines Nothing yet
The microphone at the boarding gate was not loud enough. Attendants were cheerful, food was poor. I won't order again. The flight was fast and uneventful. I will use Alaska Airlines again.
I had trouble checking in on the website. The link for checkin that came in my email was not mobile responsive and I had trouble getting in. This was a liability because I had actually booked for the wrong day (!!!) and had check in gone easier I could have noticed this earlier in the day. I was able to move the flight up but I did so about 2 hours before takeoff, when I was returning my rental car and hustling to the terminal, and it was pretty stressful! Fortunately I got help over the phone and it was pretty easy to switch. But check in was still bumpy. I could only get the mobile-friendly site when I used the QR code at the kiosk and due to some annoying iPhone quirks I kept losing my boarding pass until I figured out a workaround. I am sure using the app would have been a better experience, but this was our first time flying Alaska and we don’t have a login, and on those moments I didn’t want to make one. (We live in the Midwest; it may be a decade before we visit your territory again.) The whole stressful moment was made worse by the construction at sea-tac—I did not find agents who could check me in the old-fashioned way. It was a whole mess! But it eventually worked save we made the plane, it was all ok but a mobile-responsive site would have been great!
Liked premium seat. Did not like: having to pay for entertainment/wi-fi; having to pay for food; single-aisle; and, only three rest rooms.
Flight had mechanical delay, but otherwise it was good considering it was a full plane. Did not have food or entertainment. Staff were great.
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
We sat on the runway for over an hour before departure. That was unwelcome.
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
The cabin temperature was nice and cool. The wifi was not working.
Could not get my connecting flight boarding pass until four hrs before departure! Ver annoying especially since the staff could not explain why!
First flight out and was 85 minutes delayed. Notification came out way too late
Was forced to check in my small carry on, even though I informed the crew it has very fragile items inside
Good seats in Main cabin, excellent service and excellent landing
The crew at Hawaiian Airlines was fantastic. Kind and hard working. The pilots were great with giving us all the updates to make sure we were informed.
Flight scheduled to take off at 5.55pm but it did not take off until 7pm due to some food delivery delay.
The crew was quite good, they came by often with drinks or to collect trash. But what wasn't nice was the flight was over weigh and several people had to be rebooked. I was questioned whether I should have a seat when I was getting to it. The in-flight entertainment kept buffering and interrupting. And the route took the airplane through high winds which caused us a longer flight
Wasn’t on the flight due to Alaska cancellation…also after all the rerouting, I was going to be on a later flight that left SFO at 7:47pm, which meant an almost 6 hour layover. That same Hawaiian flight was delayed for another 2hours.
Flight was smooth and comfortable. We were able to check a bag at counter due to full flight and boarded with an earlier group. We were there very early and didn’t hear the gate change just noticed our flight was no longer displayed st the gate. There were two other flights with gate shuffles - may be unavoidable but not desirable. First time I had to print my own luggage tag and attach at arrival. Not a fan of that process.
I received an email from Kayak with confirmation number for Hawaiian and another for Alaska. I received emails from Kayak for both my outbound and return flight to say "time to check in." Despite trying each number (Hawaiian and Alaska), I could not check in for outbound or return. It was then confusing at the airport - I hda "no place to go" to figure out how to check in. All the kiosks are marked "scan bag,etc." I wandered around with no agent to talk to. That was a bit stressful. Either Kayak, or airline, needed better communication on what to expect and to do.
When I purchased my ticket, it said i was flying with Hawaii airlines. Which is now operated by Alaska. Naturally I went to check in with Hawaii airlines once at the airport. However, there was no one at the desk until 7 am and their kiosk couldn’t find my tickets. I went over to Alaska and they said they couldn’t help me and to wait for Hawaii. My flight left at 7:15 so I didn’t have time to wait. They even told me to ask United which was next to the Hawaii desk what time Hawaii opened. I called the Hawaii airlines number and the operator told me to ask Alaska for help since my flight was operated by Alaska. So I went back and almost got brushed off again and sent to Hawaii. The Alaska desk attendant told me to check in at their kiosk but it didn’t work. I ran over to an older lady who was helping check bags and asked for help printing my boarding passes. Thankful she was able to do it right away! This whole debacle took a little over an hour. I wish there was better communication and knowledge between the two airlines because it could have been easily handled if everyone between the two airlines was on the same page. Once I ran through the airport to get to my gate, we were greeted with a smile and they seemed glad we made our flight! We were the last to board and barely made it. After the headache our flight was great! No complaints there.
Biggest issue: awfully narrow seats, + not a lot of leg room. Other than that, everything was good. Cabin crew seemed like very nice people.
We got surprised and switched to Alaska airline. Dirtiest tray and seats I have ever board on and we travel all the time. Help desk would not help by chat as I'm disabled to get my sets assigned tell me call Hawaiian air. I call Hawaiian air was told the flights RT are by Alaska. Make it short, worse flights of our life.
Like the ample leg room. May as well not bother with snacks if it's only a two ounce bag of pretzels. Didn't use the entertainment option. Was there one?
Boarding and crew were great, but seats are terribly uncomfortable. No food or entertainment options.
Booked through Kayak for $236. They canceled the flight unknown to me; retaining $100 for canceling it. Found out when I went to check in. Rebooked the same flight for $400. Incredibly disappointed. The Sun Country part was as to be expected. Crowded, no food, no arm room but got me where I wanted to go.
Sat between 2 big men. I was uncomfortable. Flight was delayed twice. About 2 hours altogether.
It was a good experience. I do wish the seats were roomier. Also, I did not like being charged for my carry on bag
When I got to the airport in Seattle, they told me the flight "did not exist". Kayak reserved me a seat on a flight that did not exist. This is inexcusable. I was able to change my reservation to a flight that actually did exist, but the flight was later and then I didn't make it in time for the next leg of my trip from Minneapolis to Duluth. Kayak owes me a trip from Minneapolis to Duluth, and a big apology for messing up my reservation.
Multiple delays because they screwed up on the crew schedule and had to wait for over an hour for more people to come.
I had paid for a seat assignment at the time of reservation but when I checked in the night before it wasn’t there. Had to purchase another seat.
So unprofessional. They changed my connecting flight to a time that made it literally impossible to make the flight with no way to contact them or reject the changes. When I missed the flight as expected, there was no one to be found at their ticketing counter and the phone support put me on hold for an indefinite time. Since they didn't have another flight that day, all sun country air personell had left the airport (this was at 7pm) and my only options were to get a hotel for the night and come back the next afternoon to hopefully get rescheduled or buy a flight with another airline.
Terrible boarding experience at sea tac. Displayed on time departure despite being about an hour behind in boarding time. Boarded a bus to go to the tarmac to then board onto the plane.
Very hard to get comfortable in seat since they are too crowded. One of our suitcases was destroyed on the flight and is unusable now. No one at ticket counter when we arrived and no indication on when they would be in service. When we finally got into the airport past the TSA, all restaurants were closed.
Seats were new and comfortable. Staff was fine. Missed my connection due to weather -which wasn’t their fault- but got no help at all. Gate staff sent me to customer service, which was and stayed unstaffed. Sign with QR code directed me to call or chat. Chat was useless. Call was returned after an hour. No itinerary offered by Frontier could get me home in less than 30 hours. Rebooked with another airline and got a partial refund that came to about 10 percent of what I paid to get home.
As every law enforcement agency I could imagine surrounded the plane and we didn’t disembark for 2 hours and then had to stick around for another hour to go get our personal belongings after leaving them behind and being bused away from the plane, it was scary and inconvenient. We were given no information as to why this was happening. Lack of communication with passengers was disappointing.
The ticketing agents were rude but then we had a great gate agent very nice we had to ride a buss out to where the plane was parked but it was in some back corner of the airport when we got to the plane the captain who was great btw was cleaning the plane because the same rude ticketing agent told them they we not contracted to vacuum the plane. The ride to las Vegas was fine We had a connecting flight to Dallas. The flight was fine but when we arrived in Dallas everyone who flew on any frontier airlines the picked up bags from baggage claim D15 had to wait over a hour for their bags to start we arrived at 11:30pm ish to the gate we didn't leave the baggage clamed till 12:50 am very not happy and i used to fly frontier 4 times a week for work in Denver i will not be using them again
Terrible communication with weather delay, lost baggage, near impossible to reach customer service
The crew was mostly okay. The flight attendant who answered our questions was curt and unhelpful unfortunately. He seemed upset and I understand having off days.
Flight was delayed one hour. Notification to the crowd waiting near the gate was terrible…announcements were unclear and very hard to hear and therefore understand. Frontier does NOT send texts to notify, only email. The reader board over the gate itself was NEVER updated to indicate the gate had been changed. It’s like a bunch of children are running things.
We’ve all seen the YouTube vids of out of control passengers. But this was an instance of a highly aggressive, bully flight attendant. Yelling in the face of a vet with PTSD who was texting their family. And no , we had not yet been instructed to put our phones in airplane mode. My suggestion is that you should pay whatever difference there is in order to avoid Frontier airlines. Additionally, after 3hrs trying to get customer service frontier offered a $25 voucher. I declined. This experience was so traumatic. To be verbally assaulted and abused by a flight attendant that has the power to say “boo” and I miss my flight ( which was to a family member’s funeral ). Frontier is unsafe and I cannot impress enough how much I discourage anyone ( esp those with any kind of disability like PTSD ) flying on Frontier.
We had to wait in line over an hour just to check our bags. It's a good thing we were so early to the airport. Only one clerk was working and the line was around the corner and down the hall. No good. I felt bad for her. Not sure how she kept her sanity with all the upset people. Then we get to our gate and there is no seating. Everyone was standing. Then I realize it is not a gate at all, we still have to be shuttled to our airplane. Ugh. Then we were late taking off and missed a window of opportunity before the airport runways were shut down for some reason. (not frontier's fault the runway shut down.) The seats on the airline are crammed and there is no cushion. Never had a tighter seating arrangement while flying. My 6' 4" husband was absolutely miserable the whole time with knees digging in to the seat in front of him. You think you are getting a good deal on a ticket, and then wham! I had to pay 75 dollars for our checked bags and 75 dollars for a carry on. No other airline does that!!! And also, there is a 40 pound weight limit on checked bags... Would have been cheaper flying with another airline, and I would have at least gotten a snack and drink. Was thankful for the tiny cup of water at least.
No way to get boarding pass on my phone. In order to print the bag ticket a boarding pass is needed. Asked the agent to print me one, they said they typically do not due this as its so much work. I showed the email confirmation and I asked how i could do it my self the agent replied he did not know as there was no link. The flight was delayed due to an attendant forgetting to come to work. On the flight no drinks were offered only for purchase meals.
I’ve never traveled on Frontier before. If you want basic, no frills, friendly service at great prices then give them a fly!
