They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
As always, the crew and amenities were first rate.
On time as scheduled.
WiFi and free tv shows
My seat wouldn’t recline
The plane was quite new, and that's pretty much it.
The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position.
no flights between noon and 9pm. pay for snacks..on westjet they were free
Flight cancelled due to weather, the workers made it seamless.
Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level.
Crew was very friendly.
Having to pay for baggage on an international flight and no better snacks available without purchasing them.
9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30
Can’t think of a thing on this flight.
Delay after delay. Took way too long for de-icing. The storage compartmemt door got stuck and I could not get my bag out. The flight attendant blamed the issue on my bag. She claimed it was too big. It was not. I have carried the bag on several flights with similar planes, the gate agent slowed it on the plane as many have, and I had no issue opening and closing other compartment as I tried a couple after maintenance retrieved my bag.
The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed.
Nice seats, very helpful staff at ticketing and nice crew
Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location.
People who help me with my 87 year old mother we extremely thoughtful.
I did not like having to exit plane on the tarmac. It was difficult for my 87 year old mother, and the if the weather had been bad this would have been very unpleasant and extremely difficult for everyone!
Boarding was delayed because the aircraft was being serviced. None of the tray tables or screens were cleaned. They looked like people sneezed on them. Disgusting.
Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn
The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?
The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant.
There was no entertainment !
Some of the crew were rude no food or drinks No entertainment of any sort for long trips
Had an aisle seat.
I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements.
Crew and flight were great
Not great food, but that's ok.
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