Daily cleaning, installation of cabin HEPA filters on flights from South America to Hartford
|January||Best time to beat the crowds with an average 5% drop in price.|
|May||Most popular time to fly with an average 21% increase in price.|
Average price round-trip
|$472||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from South America to Hartford.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hartford from South America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hartford with an airline and back to South America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hartford from South America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "JetBlue is an Amazing air line"
Cons: "tv screen was not working"
Pros: "Seat was comfortable and JetBlue agent helped me and my husband to get seats together."
Cons: "No complaints"
Pros: "Crew was great. Boarding was easy."
Cons: "How about letting my seat tilt back a bit. Back was not happy."
Cons: "Apart from being late by 45 minutes, overall experience of flight was positive."
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Cons: "Tv didn't work :("
Pros: "Overall, we love Jetblue."
Cons: "Our seats changed from the ones we picked which were mid-plane, to the very last row. While convenient for the restroom, it has us getting off the plane."
Pros: "I was able to rest."
Pros: "It was quiet"
Cons: "The tv didn’t work, we boarded in group A and couldn’t find space for a backpack and pocketbook. The crew didn’t care and seemed extremely disinterested. When he spoke it was so quickly and ina monotone that I thought he was falling ssleep"
Cons: "It was not s dislike, I did not use the entertainment offered so not able to rate it properly-and the snacks -no complaints-they were quite nice as snacks go,just not a big snacker"
Pros: "Every single JetBlue flight I have ever taken has been delayed. I can’t fly JetBlue anymore. You are unreliable and waste peoples time."
Pros: "Crew responded very well to a passenger with a medical issue."
Cons: "No captions for entertainment. Not acceptable."
Pros: "We were on time. Great leg room."
Pros: "The convenient updates I received on my phone."
Cons: "No complaints"
Pros: "On time actually arrived early but could not get off of plane so really did not matter"
Pros: "Great service everything on time"
Cons: "The service was very poor!!! A five hours delay with a bunch of different excuses. People broke down upon arrival! Others missed connecting flights to their homes it was just awful"
Cons: "We were already delayed for weather but then when we were finally on the plane we were delayed again to re fuel . We took off2 hours late and sat on a plane that didn’t move for an hour and a half. I get stuff happens but this was my worst flight ever"
Pros: "The crew was excellent, super nice and kind."
Cons: "For the ones who don’t have “even more space” is very difficult spend all the hours. The legs hurts! Also, the organization at the moment of boarding. Omg!! If we have a group letter respect that and wait, the security people as to work on it. People need to understand that they have to respect the rules. No everyone stand up and doesn’ let you get in because they are in the middle. Security has to work on it."
Cons: "This is the third time that my flight is delayed when traveling with JetBlue, no compensation received."
Pros: "lots of leg room. I'm 6'2" and that is rare."
Pros: "Mostly overall good flight"
Cons: "My seat had crumbs on them when I found it and was about to sit down . Maybe doing a better job with cleaning ?"
Pros: "My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!"
Cons: "My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes."
Pros: "Flight was great, comfy, love the free WiFi."
Cons: "One ditzy crew member on her iPad as we boarded and missed my garbage as I tried to hand it to her. Other crew members were excellent."
Pros: "Boarding was easy and fast; the planes were almost *exactly* on time both for departures and arrivals! Staff was friendly. I have absolutely no complaints!"
Cons: "Can't think of anything. :)"
Pros: "Traveling with Jet Blue was one of the best flying experiences I've had in recent memory. Quick boarding, kind flight attendants, on-time arrivals, free in-flight wifi, and excellent prices. What more can you ask for?"
Cons: "My seat didn't recline, but then I was relocated to an even more room seat, so I really have no complaints."
Pros: "The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person."
Pros: "The crew, the bathroom, on time"
Cons: "Problems with 1 tv but crew was helpful; arm rest padding was loose on one chair"
Pros: "The flight was great."
Cons: "The tv controls didn’t work"
Cons: "It was very interesting to see that the flight attendants on the plan were taking people orders for beverages with a note pad and then coming back with a tray. This just seems like a very inefficient way of getting a simple task done."
Pros: "It was a good flight"
Pros: "Movies, Snacks, legroom, promptness of take-off"
Cons: "flight delayed 2 hours - ugh."
Cons: "Flight departure was delayed 2 hours without explanation. Check in process was chaos. Flight was delayed an additional hour once the passengers were in the plane waiting for luggage to come through. Once at destination, getting off the plane was delayed due to an issue with two passengers which required state police to come on board."
Cons: "Had a lot of trouble connecting to wifi. I wasn't sure how to do it or it wasn't working properly."
Pros: "I liked the captain's sense of humor! It was a good flight, no issues, on time!"
Pros: "It boarded with ease, it left on time, and we got in early. Perfect!"
Pros: "Seat was comfortable but our flight was over 1 hour late. In Hartford the baggage has not started to come out 20 minutes after lanfing."
Cons: "See above"
Pros: "In flight movie"
Pros: "Boarding was simple, the seats were spacious, the flight was easy, the landing was smooth. I love flying with delta!"
Cons: "I have nothing negative to say with my flight today."
Pros: "We were in row 9. We had the row to ourselves so lots of leg room and a middle area to stretch out and into. A rare experience these days. And on time. Great trip."
Pros: "The entire crew were bilingual which was extremely helpful. I'd only suggest that they be encouraged to speak a bit more slowly..."
Cons: "We didn't have wifi on any part of the journey and surprisingly the two movies available on my return were the exact same ones as were offered on the outbound journey. Not sure that is typical for international flights."
Pros: "Friendly crew, flighr arrived early even though we were a little late leaving, bags came out fairly quickly at destination, flight not overcrowded, plane was clean."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Pros: "I have never had an issue with JetBlue, and I only fly with them now. This was a price capped flight to get me out Florida, and I couldn't appreciate it more. The crew was great, and it was the smoothest landing I've ever had!"
Pros: "I did like the movies available"
Cons: "Not sure but seems like the flight was over booked. Flight crew should make sure carry on bags are whats in the storage not a birthday cake"
Cons: "Muy malo el viaje"
Pros: "Price was right and they left on time"
Pros: "The crew actually smiles at you and treats you with respect. Are you listening American?"
Cons: "With Avianca you cannot go wrong"
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "Flight crew, as always, was excepcional."
Cons: "Ground crew a bit stressed out for the many delayed flights that Avianca is having. Boarding process disorganized with people breaking into the line because of the flight delay."
Pros: "Airplane crew and conditions"
Cons: "Customer service at counter"
Cons: "Even the replacement flight was late"
Pros: "Flight was great. Aircraft was well equipped. About 30 minutes of flight time and was able to wait in the Avianca lounge so it was worth it."
Cons: "I wish they announced our flight gate change. We went to the wrong gate to walk all the way back to our original location."
Pros: "The flight itself was fine and uneventful with no major issues. The staff at avianaca customer service were helpful."
Cons: "The flight was rescheduled over and over and canceled and rescheduled and everything was just a mess. If I hadn't had internet in Colombia we would have been majorly screwed."
Cons: "it took a very long time for the luggage to come out."
Cons: "Late. As usual."
Cons: "Not to well organice"
Pros: "Food was the only good thing"
Cons: "The plain was too old, it didn't have entertainment for a flight that long, seats were uncomfortable, we left almost two hours later, no charging ports on the plain, a really bad experience"
Cons: "El operador de avianca es unbdesatre. Aviones incómodos y sin confort . Muy malo!"
Cons: "That they didn't compensate what I went through I lost over $3,000 used on revenew becuz of this cancelation I have to wait till next day stayed at the airport cuz I had already check out my hotel , avianca didn't wanted to acomodete me in a hotel or upgrade my flight back next day it was a horrible experience, just had cirjury a procedure done and so I was hurting and my wounds was still bleeding and they saw how bad i was feeling and still didn't do joyheing to automate me , i will never spend another dollar in this airline ever , worst experience ever !!!! I do not recommended to anyone , besides they change my flight time couple times notifying me only through email"
Pros: "They seem to treat passengers with a lot more respect than other airlines, specially American."
Cons: "They changed gates several times at the last minute."
Pros: "Quality service, gentle personel."
Pros: "The flight attendants were pleasant and professional. Flight attendants in USA can learn a lot from them and realize they are in the hospitality business and should treat their customers accordingly. The entertainment options were also very good on this flight."
Cons: "I purchased my ticket a month in advance. I did the 24 hour check-in via their app. I arrived at the over two hours prior to boarding and checked in again. I do everything by the book and as I'm boarding someone is in my seat. Well, after about 10 minutes it is finally resolved in my favor. It's 2018 airlines, work this out!"
Cons: "The service.with this airline is mediocre and they want to steal money from you no matter what you bring. The only problem is that is the only colombian airline that owns every flight schedule in the country. I wish there was another company."
Pros: "Loved the fact that Avianca had a female pilot. This is the first time in my years of flying (and I fly a lot with many airlines) that I’ve heard a female announcing as the head pilot. Very cool. The staff are very friendly and helpful. Avianca also serves hot food and they don’t charge for wine and/or other drinks. The airplanes are very clean and love the mini screen behind each seat. They also have descent movie selections."
Cons: "I needed to connect to work during the flight but low and behold no WiFi. This was the only negative thing; everything else was fantastic."
Pros: "Just about everything"
Cons: "The food is average but at least they don’t make you pay for it."
Pros: "Outstanding service, very nice personal, exact timetable, comfortable seats, tasty food, new planes"
Cons: "didn't find any things I didn't like"
Cons: "Avianca changing times."
Pros: "The service was great and the plane seats were comfortable. Is great that they provided the tv monitors at every seat."
Cons: "There should be more restaurant that offers meals."
Pros: "Entertainment options."
Pros: "Everything was excellent"
Cons: "Seat would not go back."
Pros: "Great crew, they do what they can to make you comfortable. My cocktail was free"
Cons: "Food is okay, but not great"
Pros: "The seats and food"
Cons: "They don't care about their scheduled."
Cons: "As I arrived to check in I was notified that I would not be able to fly to San Jose from Colombia because I did not have the yellow fever shot which Costa Rica requires from flights coming from Colombia. Even though I am an American citizen.And when you receive the shot you must stay in Colombia for 10 days before you can leave the country.i don't understand why one is allowed to purchase a ticket from Colombia to Costa Rica without proof of the required vaccination.I didn't even receive a simple notification to receive the vaccination before my trip.Now I am still in Colombia.Already down an extra unexpected $500 and will miss work back in the states for not being able to return home on time.An airbnb reservation will be lost in Costa Rica which was prepaid for 5days.Worst of all I'm stuck in Colombia spending unexpected money to survive and will not be able to visit my PAID trip to Costa Rica.So unfair and a hole I will have to dig myself out of when and if Im able to make it back home"
Pros: "Ease of boarding and time availables."
Cons: "Executive seats showed different setting but only one was working."
Cons: "They do not have a proper gluten free menu"
Pros: "The service was very good. The boarding was fast and orderly. The flight left on time and arrived a few minutes early. The pilots are the best!!! Safety is the #1 priority for this airline!! I will continue to fly with Avianca!"
Cons: "Avianca uses the Airbus A318, which is an older model WITHOUT the headrest entertainment unit. Fortunately, I had my fully charged iPad so this wasn't an issue. Note: the A318 does not have USB ports. Also, avoid row 9, it's directly in front of the emergency exit doors and the seats don't recline."
Cons: "The temperature throughout the flight was very high and humid almost like they AC wasn't working at all made it very uncomfortable to stand 5.5 hours on a plane. When asked for something to drink due to circumstances was told I had to wait until it was smack time"
Cons: "My flight to Bogota was pushed back from 10pm to 1:30am. This came after several problems (e.g. lost our luggage and cancelled our first flight to cartegena without sending a notification e-mail). We asked to be put on an earlier flight or at least upgraded to be more comfortable and they first lied that there was no more seats. Once we found out there were more seats that they could upgrade us to it became clear they had no customer services and didn't care about the huge inconvenience they had created (I had to miss work the next morning). We also tried talking on the phone once we found out the flight was pushed back and the phone assistance people are unhelpful. In addition, to get a refund they will not help you submit a claim, instead they make it as inconvenient as possible - probably because they mess up so much that they have to make it as hard as possible for people to get money back."
Pros: "Overall, boarding, crew, food and the entertainment"
Cons: "I recieved a seat in front of the mid-plane emergency exit. I understand that the seat cannot roll back but the seat cushion was extremely uncomfortable."
Pros: "Entertainment was great. A good number of shows, movies and music choices were offered free of charge. Food was good but the portion was not enough. It felt like a I was served a happy meal."
Cons: "The crew members seemed a little unhappy. They were just doing what they had to do, no smiles or nice comments. food portions were extremely small, and it would help if they offered a second drink after dinner, perhaps even just water, coffee or tea."
Pros: "Avianca is the best airline to travel by far. The crew were very kind and helpfull"
Pros: "from the counter to the pilot...."
Pros: "- The inflight service is very attentive - In Medellin, the front desk representative put me on a earlier flight to Bogota"
Pros: "Petsonnell nice and helpful."
Cons: "Seats on a red-eye did not recline."
Pros: "Everything! Great airline!"
Pros: "The flight was great, smooth."
Cons: "I was suppose to fly out on the 2nd, but due to one of aviancas flights being delayed, it caused 19 of us to miss our connecting flight. The accommodations were comfortable but extremly inconvenient. Some of the gate attendants in the airport of Bogota need to be more helpful and informative."
Cons: "My wife's chair wasn't working"
Pros: "That the flight was short. We left a little earlier and arrived 15 min earlier"
Cons: "That even though it was a sunny day, the plane as going up and down, making me sick. There was no food. The coffee was bad, the creamer artificial and the juices artificial."
Pros: "Thanks for the wine /whiskey, blanket and pillow. What a great combo. Also, I got upgraded to a much nicer seat."
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Cons: "It was late"
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "Comfortable seats"
Pros: "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
Cons: "Wish they didn’t charge extra for seat assignment."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Cons: "Flight was cancelled after multiple delays and waiting 8 hours"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "They my flight"
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Cons: "Flight delay 5+ hours poor Service"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Cons: "Delays. Ways late."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Cons: "Got in over an hour late. 140am"
Pros: "Direct flight, on time, friendly crew, smooth flight"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "Better seats"
Cons: "The seats"
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "The food on the flight from Venice to Atlanta was excellent! And the flight attendants was really friendly and helpful. My movie screen froze up and our attendant rebooted it right away."
Pros: "Service, arrangement, duration, convenience , organized flight."
Cons: "I like everything about it. Thank you."
Pros: "That they got me to where I was going"
Cons: "The fact that Aeromexico/Delta and their predatory pricing charged us 28USD for a checked bag in an INTERNATIONAL flight, in clear defiance of Mexico's Law of Civil Aviation new reform. Also, shame on you Kayak for not bringing this up to our attention when buying our tickets."
Pros: "Everything else"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "We arrived in Atlanta"
Cons: "I think Delta must have added more rows of seats, because legroom is virtually non-existent."
Pros: "Crew was nice, flights were on time, overall not bad."
Cons: "Would be great to have plugs or USB plugs at the seats and a little more room."
Cons: "Everything was unliked"
Pros: "The flight from Las Vegas to Lima"
Cons: "Well, when we arrived to Panama City to catch our connecting flight to Las Vegas back home. We were not allowed to enter the boarding gate. We had 40 minutes before the plane was leaving. Our flight from Lima the airplane left 30 minutes late. Overall people were still boarding the plane to Las Vegas and we were directed to Copa Customer service were we had to pay an additional $662.00 for a “Standby” ticket for the next Day.!!! Overall we had to find a hotel in a city we are not familiar with and possibly losing our jobs in America for not arriving back to work on time. Overall we were not the only individuals experiencing difficulties with Copa Airlines, there were as many as 15 people with complaints for change of boarding doors with out notifications, missed flights due to late arrivals. It all seems a scam and as soon as we return to America, we have contacted several attorneys interested in class action lawsuits against Cooa and its affiliates. Stay away from Copa."
Pros: "Overall good, good service."
Cons: "Seat not comfortable, did not liked the food, cold and no blankets."
Cons: "we selected seats months ago when we booked these flights, yet they didnt get one set assignment correct."
Pros: "They were so nice and kind. They were helpful and upgraded us. Love the free alcohol option. Loved the veggie food options. Would recommend them to anyone and would seek out flying with them again."
Cons: "It was hard to hear the in flight movie through the headphones but not a big deal. Still had fun."
Pros: "The flights left on time and we arrived before/on time. The announcements were clear and the stewardesses attended to all needs. It was a smooth flight."
Cons: "The airline allowed a woman to have a dog onboard that barked sporadically throughout the flight, no headphones were offered so I couldn’t enjoy the film that was being played. I also ended up sitting in the last row of the plane, Im all for doing what you have to do to make the time pass at work but at times I could hear the staff harmonizing in the back as I tried to sleep. I also had issues getting on board with a SEALED duty free bag once I arrived in panama to board my NY flight"
Pros: "The service was good, both on check-in, and in the airplane, polite and professional, The food was tasty."
Cons: "Check in was not very efficient (took too long). No dedicated entertainment systems, and legspace was too cramped, even on an exit row."
Pros: "The food was really good and the flight attendant was really friendly and nice! Great service on the plane. Actual flight crew/boarding crew were excellent, only the check in crew were poor (so overall rating for crew is "okay")."
Cons: "The policy for needing a flight out of the country you are entering NEEDS TO BE CHANGED! Why do you (as an airline company) care how or when I am getting out of a country when the customs control itself doesn't care. If it's a rule for a country, let the country control it! Airlines need to stop enforcing this pointless rule because currently they are the only ones who care. This made for a lot of stress for us trying to get through check-in trying to "prove" we were leaving the country. Awful check-in process/rules. Also, the entertainment system should be more personalized like other up-to-date airline companies with individual TV's for everyone."
Pros: "Flight attendant took care of everyone with a smile"
Cons: "Only entertainment is from overhead screens. This is not because copa doesn’t offer these services it’s just an older plane that was used."
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Pros: "Casi todos son amables."
Cons: "Deberían pasar primero los últimos grupos, ejemplo grupo 5, luego 4 y sucesivamente, sería mejor así y no incomodamos a nadie."
Pros: "Great airline crew service and on-time schedule"
Cons: "Never buy the flight insurance.. we bought it to keep our trip open ended and upon visiting an office in columbia they told us that the only time flight insurance comes in handy is if you are in a car accident or stabbed (verbatim) or something the like. We ended up only using half of the leg of the flight and had to book a new one to the same destination."
Pros: "The crew was very professional and polite"
Cons: "all seats on aircraft feel like i'm sliding down hill"
Pros: "Good service and love not having to change airlines"
Cons: "Food wasnt good and there was no entertainment"
Cons: "Air pressure awful, caused extreme ear pain!"
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Cons: "Went business claSS: THe stewards gave bad service, very slow, not attended to offer, drinks, water. They even missed the dessert and one passenger got upset. They gave it to him just before landing.. not good. as i WAS LEAVING THE PLANE, had to stop the flow BECAUSE THEY DID NOT RETURN MY jACKET, so they had to open the closet. Please train them better. we are flying Business, not no frills.."
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Cons: "Food and drinks are poor. If you want an extra drink you habe to go and ask for one. Bad service"
Pros: "You manage a very short layover between flights via Panama City and the flights were on time both of the ways that I had flown. This is a great thing, thank you."
Pros: "Copa is a great airline: always on time and friendly staff from boarding to flying! The stopovers are just enough making their flights the shortest to latinamerica"
Cons: "They have two set of aircrafts one of which is quite modern and the other one which is older. The new one has personal in flight entertainment system which is great! Unfortunately, based on my experience you only get the new planes half of the times. Looking forward to them updating all their planes."
Pros: "Involuntarily asked to move to next flight(flight over booked) with time delay greater than 16 hours with no compensation"
Cons: "Ground staff spoke to me nicely and explained everything but my plans day and travel was ruined because of their management and no compensation provided."
Pros: "The food was ok"
Cons: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Pros: "I like it was a safe flight"
Cons: "The check in was so long.Not enough staff.Waiting over 1 hour."
Cons: "If anyone reads these they should probably contact me."
Cons: "Problems with monitor for entertainment"
Pros: "My destination to Peru, easy connections. Good movies."
Cons: "The crew was not friendly. They look tired. They don't smile."
Cons: "No entertainment system for Business Class Passengers"
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "Personal screens and great service. Very minimal delays that were well-handled."
Cons: "Poor movie selection."
Pros: "Plane was clean, crew professional, flight was on time, food was decent. Thanks Copa, better than any US carrier!"
Cons: "All was good"
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Cons: "On my trip to Lima from lax , the boarding pass had wrong terminal.!!! Almost missed my flight. Ran three terminals at lax Bc traffic was too much to even get taxi to go around. Still wanted me to print new boarding pass when got to door of plane which defeats the purpose of early check in online and printing passes at home. On my transfer flight going Lima to LA, we have to go thru security again at door of plane in Panama boarding to LA. We just bought drinks and weren't told we couldn't bring in waiting area for flight. A latte is $7 wasted."
Pros: "On time, good food and excellent staff."
Cons: "Overbooked tickets Stayed 1 extra night in Panama unexpected stop in Mexico during direct flight"
Pros: "No wait time on phone."
Cons: "It took 5 international calls that cost me around $50 to chnage my itinerary. I also paid $147 and $125, separately, due to the heavy accent and rush of your telephone staff. One of them even hung up on me. This causes me a great deal of stress and uncertainty at the airport the next day while I waited for Copa staff to arrive at the counter"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Cons: "No access to lounge for business class..."
Pros: "Crew was very polite and helpful."
Cons: "The food was so salty."
Pros: "All went smoothly"
Cons: "I'd much prefer the individual TV sets on the back of seats."
Pros: "Pleasant crew"
Cons: "Once in Washington didn't have enough time to go trough customes. So plane left without I would say all the passengers that travel with me from Panama. They issued a new ticket for that day at 11:22 pm. but I had to leave from Regans airport, had to pay for my taxi ($30) and they didn't even Cover that. Once in Hartford my luggage got there before me and I couldn't get it until next day so had to pay another taxi ($46) out of pocket."
Pros: "flight on time"
Cons: "it was all ok"
Pros: "The meal was very good with good service overall."
Cons: "Missleading information from COPA about the check out of my luggage at final destination Railway Station Stuttgart. besides that there is no more luggage check out for years now they didn't inform me that I had to check out my luggage at Frankfurt Airport"
Pros: "Great number of options when choosing a flight. Great schedules and alternatives airports."
Cons: "Personal at counters where very pleasant."
Pros: "Food service included"
Cons: "That all my flights were delayed, the first flight from SF to panama delayed 10 hrs made me miss connections, my train and hostel bookings which were not refundable so I had to pay an extra $200 to get where I was going. And also loose a day on my trip. I will be calling customer service for copa airlines to discuss possible credit or refund in the amount of extra money and time lost."
Pros: "Everything was first rate."
Pros: "All good and on time"
Cons: "Flight back strange movie PAN"
Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"
Cons: "Seat space"
Pros: "My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever."
Cons: "Refund me my money back"
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "Crew was nice-"
Cons: "for a red eye they should turn the overhead screens off!"
Cons: "Nothing was good"
Pros: "Early arrival."
Cons: "Boarding process."
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "I was worried about traveling with a fractured humerus to Guadalajara. The crew took an extra step to make sure I was comfortable and moved me to the first row without asking to be moved. That was a huge relief knowing that if I had to use the restroom I didn’t have to wake up anyone."
Cons: "Just a bit more room for a person that's 6'2"."
Pros: "New airplain . Got upgrade to Club premier"
Cons: "Get on time . Boarding process"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Pros: "excellent atention"
Cons: "The flight was delayed over an hour"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Cons: "No Wi-Fi"
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Pros: "They kept close to schedule."
Cons: "The division of lines with the passeengers."
Cons: "No spacefor carry on bag"
Cons: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Cons: "The dinner was realy bad. I picked pasta and it was horrible."
Cons: "Avión muy incomodo"
Pros: "Flight attendants were good"
Cons: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Price and effort"
Pros: "Everything was great thanks"
Cons: "Embraer aircraft. imposible to get an upgrade"
Pros: "Service was friendly and very attentive"
Pros: "Smooth ride, great staff."
Cons: "Wish there were outlets."
Cons: "less legroom in my seat than my neighbors'"
Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"
Cons: "Nothing to comment."
Cons: "Flight left almost an hour late."
Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."
Cons: "Entire experience. Fly a better airline"
Pros: "It was a very pleasant n short flight! The crew was very helpful and polite."
Cons: "Nothing was bad."
Cons: "No me gusto porque todo fue malo la comida, la atención sobre todo en el aeropuerto muy desorganizado y las personas que trabajan en Aeromexico extremadamente groseros"
Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Pros: "The flight was ok, but it was delayed for long time :("
Cons: "Flight was delayed for over 2 hours."
Cons: "Plane and Airport smelled like a sewer. The staff/crew were extremely rude and not helpful at all. One of our bags did not make it to Houston, TX (Our home) on time."
Pros: "The Aeromexico staff is polite and respectful. There were movies available on the flight."
Cons: "At first we were told we needed to pay an additional fee for departure tax. I researched this issue ahead of time and knew the departure tax is now included in the ticket price--it has been that way for a couple years. We had to explain that to the Aeromexico agent. But to her credit, she looked into it and eventually agreed we did not have to pay the extra fee. It cost $65 for an extra bag. Seems steep but whatever, we paid it. The gate changed but no one told the ticket counter. When we arrived at the gate, dozens of other passengers were there but the electronic board stated the flight was at a different gate. Aeromexico staff needed to look into it to discover the gate had been moved. Not impressed with their internal communications. The flight departed about 40 minutes late. Not bad. The food was awful. Could only eat the cookie."
Pros: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Cons: "This one of my worst experience in a plane. First we boarded late, then we sat on plane for 1.5 hours due to maintenance needs; then after 40 minutes flying we came back because the plane was not working properly!!! We sat again for 4 hours unttil some persons left the plane and in all this time the crew wouldn't give us answers, they were rude, and didn't even offer water during all this waiting time.. I lost my connection flight and they didn't wanted to reimburse it right away! Aeromexico sucks!!"
Pros: "Crew very courteous"
Cons: "Delayed for hours, no reason given."
Pros: "I appreciate getting a light dinner and the choice of being able to watch a movie."
Cons: "The flight was delayed almost 2 hours from the Medellin airport because of "weather conditions", however in that time I saw two other flights from two different airlines take off on time without a delay. Needless to say this was frustrating. Once aboard the flight, the crew waited until we were landing to hand out the proper migratory and customs forms.That caused a lot of anxiety among travelers who weren't familiar with the forms, causing further delays when we had to stand in line for customs and immigration in Mexico City. Many people lost connections and it was not clear by Aeromexico crew where they needed to go to get their new tickets."
Pros: "Customer service"
Cons: "Late departure"
Pros: "Flight crew was great."
Cons: "Boarding process is very slow."
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Airlines flying from South America to Hartford have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Hartford
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