Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "The crew was great."
Cons: "More food."
Pros: "Gogo in flight entertainment and WiFi worked well"
Cons: "Collect the trash sooner. Hot food options."
Pros: "The crew."
Cons: "Filthy plane, and delayed too long"
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Pros: "Yes, . Amazing crew Seat was comfortable."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Cons: "Late arrival"
Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "The comfort seats are not that comfortable"
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Cons: "Delay after landing"
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Pros: "Video access"
Cons: "Too hot, too crowded"
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "i fell asleep until we arrive to STL."
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Cons: "Late. No legroom"
Pros: "On Time"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Pros: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Onntime and very goid service"
Cons: "Panamá boarding room"
Pros: "COPA was acceptable, but I'd never use a COPA flight that xf'd through Panama again. No one should have to fly for 6 hours without a source of hydration. Panama GATE Security confiscated my empty water bottle that had been OK in Iceland, Spain, Paris, London, Rome, Bangkok, and US, etc."
Cons: "Panama GATE Security "confiscated" a water bottle without explanation. Having a Security presence in a CLEAN ZONE (after passing primary security) is ludicrous. No water to buy at the gate so that means no hydration for 5-6 hours in flight. STUPID!! Never again COPA or Panama Transfer."
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Pros: "Realmente contento con el servicio del crew de Copa.recomiendo"
Cons: "Recomiendo usar Copa para todos los viajes hacia sur America......gracias."
Cons: "The problem was some other travelers. A family traveling with 2 one of them a toddler. The family arbitrarily changed there own seats which created problems when the rightful passengers arrived. The toddler was unusually fussy and cried a lot. Not COPA's fault but bothersome non the less."
Pros: "Very good ride,thank you.Good attention from staff"
Pros: "Let me think..."
Cons: "I called Copa Airlines and the person on the phone told me they had NO online checkin. She told me I had to drive to the airport (SFO - 60 minutes from my home) to check in!!! Poor information. Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."
Pros: "Quito check was best ever. Got an exit isle."
Cons: "Food was weak."
Pros: "The crew in business class was very good and attentive. The meal was very good; I enjoyed the wine served. The hot towel and the warm snack provided was a nice touch. The seat was comfortable."
Cons: "The foot rest on the seat was pretty poor."
Pros: "Always is on time"
Pros: "-Nice breakfast snack after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Pros: "Everything was great food, confort, crew, boarding etc."
Pros: "Fast boarding and good food service."
Cons: "The 737NG series are very uncomfortable. Additionally no IFE entertainment system nor internet."
Cons: "Once again the plane was delayed, thank God this time I made it to my connection."
Pros: "Great Service, on-time flight."
Pros: "Plenty of seating in waiting area. Good seat good flight"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Cons: "Flight was cancelled after sitting on plane for 45 minutes. Copa did a very poor job keeping us informed and making other flight arrangements. Ended up sleeping at the airport all night."
Pros: "got me out of South America!"
Cons: "everything was good"
Pros: "The crew was very friendly and attentive."
Cons: "The seats are terrible! On a long flight (5+ hours), I would expect lay-flat seats. These seats just reclined and had an elevated footrest. Not very adjustable. I probably would have been just as uncomfortable in coach."
Pros: "The flight have left on time and arrived on time"
Pros: "No stops"
Cons: "Food and that they didnt project any videos or offer airplugs to listen to music"
Pros: "Smooth flight. Extremely friendly crew."
Cons: "No complaints. Great service."
Cons: "My seat would not recline and when I mentioned this to the flight attendant, she said it was because it was an aisle seat. Safety was her reason. Other aisle seats I have had did recline. The result, was back pain. I have repeatedly tried to have my last two trips to Chile and Colombia register frequent flyer miles on Copa. I was not able to figuire out how to do this on the web site. When I asked for help at the Copa counter, I was told it can only be done on the web site. Fortunate, my recent trip to and from Ecuador did register frequent flyer miles."
Cons: "Plane was late in starting barely made our connection to FLL"
Pros: "The food was great!"
Cons: "It had one movie and one show for the whole plane."
Cons: "Entire row was skipped over for food service"
Pros: "Overall good safe trip"
Cons: "Long trip"
Pros: "several meals offered"
Cons: "seemed disorganized and crowded at times"
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best airline experiences"
Pros: "everything went well"
Pros: "comfortable seats with good leg room, very good food provided."
Pros: "We sat in business class and the service was wonderful. The flight crew was polite and professional."
Pros: "I liked the quick processing, food, and entertainment"
Cons: "My Luggage was lost and sent to Medellin, Colombia, when u arrived to Quito, Ecuador."
Cons: "They took me to another city, Copa was suppose to pay for my transportation to my final destination and I have to pay 200 dollars from my pocket, traveling almost 24 hours"
Cons: "No organization and you should not sell more tickets than you can in an air plain. Just one persone attending the counters."
Pros: "The personal was constantly there to help you out with anything. Some of them could not be so serious all the time."
Cons: "There wasn't any type of entertainment, the magazine onboard could have a crosswords puzzles, sudoku, or any other type of game. One of the male flight attendant hit me while going thru the cabin and didn't apologize, in fact he didn't turn around to say sorry."
Pros: "Service was good. They could have better choice in food. The chicken sandwich was wet and cold. Maybe offer a salad with chicken. Copa has a good connection"
Cons: "Going in to Quito. The drink was pour. Only offer once after that it was closed. Same food was offered. Again bread was soak and wet and cold."
Pros: "They gave food."
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "Ver y good"
Pros: "The attention at the cointer ii was good."
Cons: "It needs to be more careful in checking the laggers when there are 2 passengers. My laggers were registed with my friend name and hers with my name. And my lagged was pick to be check but it has my friend's mane. So she went down for the chequing no problem,but be careful in the future"
Pros: "Everything regarding the flight was perfectly fine, apart from the food. I really liked being able to choose my seat."
Cons: "The food made me a little ill, although it tasted okay."
Pros: "Overnight flight, they don't think of giving you an bite to eat? Really? Also since it's a flight operated by united make sure you download their app before hand or brace yourself for a boring, entertainment free flight"
Pros: "At least the two seats next to me were vacant, so I could sprawl out... probably because people don't want to use this airline."
Cons: "This flight was delayed in landing due to weather (not their fault) but I had a feeling, given their crappy service in my experience, that my checked bag wouldnt make it to my connecting flight... of course i was right. It wasnt so much that my bag didnt make it as it was their horrendous response that wss the bad part (I wrote another review for that leg of the trip)"
Pros: "Snack was better than average"
Cons: "Hard seats. Prefer individual video screen"
Pros: "Flight on time, easy to select sit on web page"
Cons: "No individual screens"
Pros: "I really like how attentive the staff was."
Cons: "Before departing Chicago, I requested vegan food. When I arrived at the airport, nothing had been requested. The staff in Chicago told me they couldn't promise to get me food to Quito, Ecuador, but that they had put in the request for my returning flights. When returning, I spoke with the staff in Ecuador & come to find out that no request was ever put in. There were only notes of my initial inquiry about requesting vegan meals. Fortunately, the staff was great and were able to get me a vegan meal and told me that they put in a request for my connecting flight. When getting to the gate for my connecting flight the following day, the staff tells me that there is no request for a vegan meal. They were great and were able to get me one, but it was a bit annoying to have to keep dealing with the same issue on all four flights, especially, when I had spoken with someone prior to my 1st flight."
Pros: "I think that the flight was perfect! We had a great service from the attendance, the food was good. We also got to see some good movies and there was a good selection of them. The departure and landing was on time"
Pros: "Crew was very attentive & polite."
Cons: "Online seat selection."
Pros: "Crew were very kind. Seat space from BOG-MEX not so good"
Cons: "Food could be a little better."
Pros: "The flight left right on time and even arrived 15 minutes earlier than scheduled to Vancouver. Crew were all friendly."
Cons: "Food was okay but could have been better."
Pros: "Departure and arrival times were accurate."
Cons: "There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature."
Pros: "Crew members are great and always willing to help"
Cons: "Seats could be more comfortable"
Cons: "The seats were the most uncomfortable seats I have ever sat on for a flight. Definitely needs improvement for a better flight experience."
Pros: "The service on the plane is ok."
Cons: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Cons: "Lack of coordination!! Flight being delay!!!"
Pros: "Aaeromexico gives free meal. Services were excellent"
Cons: "The turbulence, not there fault but didn't like it"
Pros: "Great service! Clean plane, punctual, personal t.v."
Cons: "On my way back, it took long time to check the luggage in I was seated almost at the end. No personal t.v."
Cons: "We had an accident with a bird caught in the motor and no one told us anything for long time. It was really scary."
Pros: "I loved the attention of all the staff of aeromexico very friendly and helpful I am happy to have traveled with Aeromexico"
Pros: "Almost everything was perfect!"
Cons: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Pros: "Overall a great experience"
Pros: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Cons: "Ground crew is inept. 1. They keep separate lanes for passengers who checked-in via web and who had not checked-in yet. However they did not prioritized one over the other. So people who arrived 10 minutes after me and had not checked-in dropped their luggage before me. 2. They did not ask questions to figure out how to best help passengers. 3. Provided incorrect boarding time 4. provided incorrect information to pickup luggage in CDMX"
Pros: "Is so quickly boarding and the service inside is very good"
Cons: "The space in to chairs... for the people big is complicated"
Pros: "I loved the city of Puerto Vallarta,Mexico. I will encourage anyone interesting in visiting Puerto Vallarta to take Delta,or American Airlines"
Cons: "Aeromexico canceled my flight 5 hours before boarding on May 24th 2018. Then rebooked us two days later on May 26th 2018"
Pros: "Not much"
Cons: "Cabin crew was late, delaying the flight over an hour. When we arrived at the gate the ground crew acted like this was the first plane they’ve seen. Scrambling all over, everyone talking frantically on their cell...keystone cops"
Pros: "We upgraded to the "MA" seats and it was so worth it."
Cons: "The food was so so."
Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."
Pros: "The flight attendants were great courteous, polite and professional I loved it"
Cons: "Some of the planes didn’t have the screens working to relax in a longer flight"
Pros: "Una mierda aeromexico"
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Cons: "Your bad service I’d appreciate That you have had sent an e-mail to remind me of the web check in. I was used to that and i made a mistake as I read that the flight was departing at 3:40 pm from Bogota and I missed the flight. It was a no show and I had to pay 845 dollars and you dont care. You will receive all the money and I have to loose it all. How can I send a complain?"
Cons: "The flight was delayed for a day. I had to spend a night on Mexico. They changed my flight so I lost a day traveling."
Cons: "Cancelled my flight, rebooked me two days later with no meal vouchers, hotels or accommodations. Booked on another carrier and asked for refund on cancelled leg and was told no. Why does SkyTeam partner with a carrier that has no intention of providing any type of commitment to its customers."
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "The food was good"
Cons: "The fact that when the Mexico City security detained my bag Aeromexico told me the bag was never loaded on the plane in YYZ. They gave me an email address and said good luck. My bag was then shipped to Bogota I went to the airport and asked fir it back only to be told it was sent back to YYZ. I was supposed to be given $100 -never happens. Now I'm home and I have no idea where my bag is."
Pros: "Puntuality and service"
Cons: "We are not able anymore to get upgrade with the use of certains credit cards"
Pros: "Very nice crew"
Cons: "Old plane, very uncomfortable seats, no leg room and no entertainment"
Cons: "they charge 250 dolars for my service dog, even though i had all my dods documentos. its ridiculus. i call customer service and they did not do nothing to help me."
Cons: "Recieved my bag in Mexico City completely wet!!!!"
Cons: "I got to the airport 5 min before boarding commenced at 5.20 PM for my international flight to Dallas via Mexico City and I was not allowed to fly with my luggage. I was told I had to fly without my luggage despite the fact that I had checked in online the previous day. I am very hurt and disappointed with this airline and I don't expect to fly with them ever again. The exhibited zero customer care"
Pros: "ON time, friendly, comfortable and there was food."
Cons: "the delta/aeromexico lack of coordination for my seats."
Pros: "Food was ok."
Cons: "A/c was kept low and hot air was coming out. Told the attendant to turn air on never got fixed. Seat infront on me was I guess broken so basically i carried in my lap the passenger I front of me. Super uncomfortable on seat since the plane was muggy and "HOT", really "HOT"."
Pros: "Attendants were courteous."
Cons: "Space between seats and back rest. Atten"
Cons: "5 hours delay and the did not give us a clear explanation"
Pros: "I enjoyed my flight it was comfortable seatoseating. The good was great! The flight attendants were very professional and friendly.the entertainment was great because I had my own choice of watching what I wanted."
Cons: "I enjoyed everything in this flight!"
Pros: "Seats were comfortable and TV for each passenger."
Cons: "Food is really bad. That sandwich can be eaten."
Pros: "Would not recommend."
Cons: "Poor service."
Pros: "Tv, left and were on time to destination."
Cons: "Flights did not have gate number assigned until 1 hour before. In Lima we could not get ticket via kiosk. We waited until three hours before to get tickets at the counter. One hour of the time waiting was a team meeting of employees in front of the ticket stand while the line grew to 60-70 people. None of the employees acknowledged the line until they were done."
Cons: "The flight was late, the seat space minimun, I was on the kast row so the de back seat could't retract. The flight was full"
Pros: "Aeromexico had great service. The flight included a meal and also first of luggage free. Their staff was gracious and courteous."
Cons: "The flight was delayed and we had to sleep at Mexico City for few hours,no good information in Mexico and we had to go to different places to get information, been in that airport wasn't a good experience."
Pros: "Food was pretty good for Airlines."
Cons: "Boarding was supposed to be at 5:30 and departure at 6:20 They had people standing in line for one hour and 20 minutes, including me. Boarding started at 6:30 and departure was at 7:02. Not good."
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "On time and convenient"
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "Late , didn't make it on our flight back to Santa Ana"
Cons: "Flight crew was very rude and seems she was not happy to attend customers request."
Pros: "Todo bien"
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "On time and very professional"
Pros: "It was largely an uneventful flight. The point was that they did their part getting us to the destination. It was a good flight."
Cons: "We did not use the entertainment system as it did not have any English subtitled movies so we did not use it."
Pros: "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
Cons: "See above."
Cons: "Los asiento demasiados pegado. Y el snack muy pobre"
Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
Pros: "It was on time & staff were pleasant & effective"
Pros: "Nothing, worse customer service also"
Cons: "Everything, we lost our connections, they didn't help us out with our next flight"
Pros: "The only good part was that I had no one sitting next to me"
Cons: "We had a 8 hour delay in Lima and the customer service was terrible. I did not know what was going on for hours on end and they keep giving all the passengers the loop around. I work in the hospitality industry and this isn't the way to treat your paying customers"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Snack and beverage provided. Good service, comfortable seats, ample cabin and overhead space."
Cons: "Slightly delayed both ways. Lost around 2 hours total time, but not substantial for me."
Pros: "Staff was honest. Pilot and ground representative kept us updated."
Cons: "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
Cons: "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
Cons: "Our 10:40AM flight got cancelled. We had to wait in line until 1AM with regular check-ins to rebook for 8:40AM. When we made it to the airport again after limited sleep, that flight also got cancelled. We bought a ticket with LATAM which was a breeze. Throughout the following week, we tried calling them numerous times to have them tell us we had to loose yet more time by having to go to their Cusco office... but they couldn't resolve the issue either. We had to escalate this over the phone from their office so they would issue us a flight back to Lima at no charge to us. Now, I can only hope that they will honor this ticket but I'm not expecting much."
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Cons: "i didnt like the food tasted like it was in a fridge forever"
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Pros: "Price was right. Crew very nice, bi-lingual and helpful. Cabin clean. Magazine very informative and good quality. Would choose Avianca again."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "Everything.,Avianca crew was really great and helpful."
Cons: "The food was cold ,if not great service."
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Pros: "the wine was good"
Cons: "the tv"
Pros: "Polite and professional"
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pros: "Crew Service"
Cons: "Lack of other entertainment options"
Pros: "Got me there"
Cons: "Delayed crowded and bumpy"
Cons: "Movies broken has to change seat"
Pros: "Great food and headphones"
Pros: "the plane is big and confortable"
Pros: "Scenery is awesome: various mountains, including snowy peaks, up close. Great views of Lima and Cusco from high above."
Cons: "Flight was delayed by an hour, but surprisingly made a good time, just slightly late in Cusco."
Cons: "The man sitting next to me had too much BO used much of my space."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Pros: "I love how each seat had a private entertainment center, complete with a remote for a selection of games. I also love being fed a real meal while in flight and not having to pay extra for it. The service is fantastic as well!"
Cons: "I'm 6ft 2in with long legs, so I do not enjoy it when the seat in front of me remains in the reclining position for the entire flight. The head rest is, also, low. Comes down to my shoulders and does very little for my head. Other than that, which the airline cannot help, I really enjoyed flying on Avianca!"
Pros: "It was a short flight. It was on time and very easy to board and deplane."
Pros: "Once we got around to actually boarding and being on the plane, I was pleasantly surprised at how nice the plane and company were. Every experience up to that point had led me to believe we were on the budget airline with the delays and the way everything was handled (getting us into the bus to go to the plane, waiting 15 minutes, getting us off to wait in lobby 40 minutes, boarding again)."
Cons: "Lots of delay with little explanation. All in all, it was nearly 3 hours later by the time we took off for an otherwise very short flight."
Cons: "missed flight, rude service no central customer service desk at airport"
Pros: "I love the stewartesssssss"
Cons: "The dudes cause they prolly gay"
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Cons: "My suitcase was bashed in and my laptop damaged. So far no satisfaction from American."
Cons: "Horrible delays and many gate changes"
Pros: "On time, lot´s of space available this time. Was very well treated by all the staff. Got an extra free seat for the lap child. No complaints."
Cons: "Entertainment system is not as developed as in other airlines. Food was Ok."
Pros: "Nice crew and seamless boarding."
Cons: "The plane was an older model and was significantly less comfortable than other planes from American Airlines."
Cons: "They cut one hour and took off when I made chek in they gave another ticket I was supposed to arrive 6 pm in my destination I arrived 11 pm and they were very very rude when I tried to complain about it! United no more!!!"
Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"
Cons: "Couldn't make"
Pros: "Everything was smooth"
Cons: "My seat wouldn't lean back on this flight, it was able to I think it was just jammed."
Pros: "The crew was so friendly and accomodating. What a great experience!!"
Pros: "Eventually got home safe and sound."
Cons: "Delayed after boarding because of a technical issue and then after waiting over an hour we had to deplane and board another plane in a different terminal. That was a bummer"
Pros: "Makes such a difference with the crew is smiling and friendly. What a nice change from the overall attitude you normally get flying united."
Cons: "Entertainment system"
Cons: "The free in-flight wifi entertainment did not work. The cabin was too warm the whole flight. I was sweating in a Tshirt."
Pros: "Superb crew With lights dimmed steward found me and brought me a drink Just a mention about how I would like one during routine service I felt got special service but they probably do that for everyone Very nice Felt crew went out of their way to make sure all nerds taken care of!"
Cons: "Baggage claim in different terminal than where we landed No signage"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Cons: "thank you"
Pros: "I really love the customer service of wheel chair for my mom , he was super nice , could not believe that he took care of my mom untile her seat , amazing . His name was Brooks Vestal , I will never forget this flight"
Cons: "So crowded it was unbelievable. The seats are jammed together way too tight"
Pros: "Stewardesses were nice"
Cons: "Captain did not show. Had to wait 45 minutes for a new crew!"
Cons: "Sat on the plane for over an hour at the gate. Then it took another 30 minutes to taxi and take off. No food, drinks or restroom b"
Pros: "They had a free snack."
Cons: "I do not like downloading an app to get entertainment. Boarding process is better than some, but stinks compared to Southwest."
Pros: "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
Pros: "On Time!"
Cons: "Delayed flight. Delayed luggage"
Cons: "The pane was 2 hours delayed due tom problem at airport. While we sat on the plane for 2 hours in old uncomfortable seats (5pm - 7pm) we were not offered refreshments or snacks. When the flight finally took off and they got to us after 9pm, they had ran out of food. Lastly, this plan was made for short flights. No one should be asked to sit in those seats for 7 hours."
Cons: "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
Pros: "Nothing good"
Cons: "They changed my direct flight to a connecting flight. My bag didn't make it either."
Pros: "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
Cons: "It was a 6 hr. flight and neither entertainment nor food was complimentary. We were given a tiny pack of pretzels. You expect to at least receive a lunch on a 6 hr. flight. Disappointing."
Pros: "Crew was nice"
Cons: "The screen was frozen the whole flight."
Pros: "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
Pros: "It was nice and smooth and I had an empty seat in between, it doesn't make 5 stars because I was in coach."
Pros: "Flight was on time and early to destination"
Cons: "Stuck in 32D, seat didn't recline, bathroom was my headrest, tv screen wouldn't turn off, no legroom at all.. Just a miserable flight."
Cons: "too much $ for 1/2 a meal."
Cons: "Getting rerouted to LAX. It would have been much less expensive to book a flight to LAX originally."
Cons: "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
Pros: "I traveled with a 2yr. Old and boarding first really helps to get settled in our seats."
Pros: "We arrived early."
Cons: "We were in group 5, We couldn't take our carry on. They ran out of space for it in the overhead bins. Had to check it."
Pros: "Took off early!"
Cons: "One stuartist was very frank and unwelcoming."
Cons: "Julie was the most rude person I've ever had the Unsatisfaction Of meeting."
Pros: "The duration of the flight - no stops"
Cons: "The food was poor, the airplane was an old one"
Pros: "Boarding was easy, crew were friendly and a smooth sailing flight."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "I did not make it on time to a wedding because of the delay & problem with the plane."
Pros: "Very basic flight I can't get stars to delete Food and entrain 0. Comfort 0 cre 7"
Cons: "Poor management of delayed flight and boarding"
Cons: "There was a one hour delay in our boarding and departure times which cut into our travel times."
Cons: "Never made it to Sna. Whiched me to lax because that was fastest time back. Wasted more money on uber to get home from la"
Pros: "Efficient boarding and exiting"
Cons: "Spoke to united agent night before light. Re distance between gates in in Houston. Wasn't sure that I was only two gates away and I would not need wheelchair transportation. However when I re-arrived in Houston not only was I at the far end of the terminal I landed in I had to go all the way out and catch a train to a different turn on and the and the gate was not there, was train ride to different terminal, I just made the flight, but my hip is still hurting"
Pros: "I ALWAYS LOVE THE SMILING FACES OF THE CREW"
Cons: "DELAYED FLIGHT"
Pros: "Clean new airplane. pleasant staff. On time."
Cons: "United charges 8 bucks for you to just see where you are now. Worse yet, the entertainment system loops with sound off even if you dont choose it. Taunting you to "just swipe" so you can join the club. I HATE this experience and feel the airline has made a very bad call. I'm sure some bean counter is looking at the "swipes" as proof of his brilliance. but i will pay more to fly on other airlines after this...so screw you guys."
Pros: "Plane left on time, arrived early, wasn't completely full."
Pros: "I had a mobility issue and was given preboarding and extra legroom seats, which helped my overall satisfaction. The temperature in the plane started very cold and then sometimes would go really warm. Other than that, good flight, nonstop and fast, and pleasant crew."
Cons: "I put poor for food & entertainment, because there were none (for free)."
Pros: "The flight attendants were courteous"
Cons: "My flight got canceled 3 hours before take off. Had to wait for over an hour on hold to reschedule it. The flight that was rescheduled was not direct and turned a 1.5 hour trip into a 6 hour trip. Also every time I was in boarding group 4 but was at the front of the plane and ALL OF THE OVERHEAD SPACE WAS TAKEN ALREADY so I had to walk further back in the plane to find overhead space so when the plane landed I got to WAIT FOR EVERYONE TO GET OFF so that I could walk TO THE BACK OF THE PLANE to get my bag!!! Ridiculous never flying United airlines ever ever ever again."
Pros: "The in flight crew was nice."
Cons: "The people at the ticket counter were rude and not helpful when my boarding pass wouldn't print. When I bought my airline ticket, I was not informed that I would have a checked bag fee, and it was expensive. The flight was late coming into Denver as well. The flight was delayed multiple times for reasons the airline would not tell anyone why. After we were able to board the plane, the gate attendants were rude. The in flight crew was nice, but they were not helpful with people trying to figure out seating. After everyone was on the plane, we were delayed once again. Once we finally got in the air, I tried to watch a movie. The movies were expensive also. The movie would not play for some reason. There was no leg room or room for me, or the person next to me. I would not recommend flying with this airline. This was the first time I have flown with them, and will be my last time. I don't like to write bad reviews but I have to with as many problems as I had with this airline."
Airlines flying from South America to Santa Ana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights