Not happy with seat assignments. We got the last seats . Too noisy
The seats were very tight and uncomfortable compared to other airlines. Cabin crew served the first meal one hour into the flight. And then we got nothing for 9 hours until they were ready to serve another snack. We went to the back and ask for some snacks as my child was hungry but they said they ran out. They never walked the isle to offer drinks or take trash. We did not see them for 9 hours. We paid for the high speed wifi and it didn’t work either. Last time I would fry with Air France based on this experience
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
Great flight attendants. Super smooth & beautiful flight.
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
No complaints!!! Great trip!
Pros: "Customer service as always"
Cons: "Less legroom than other airlines but have never flown to South America before"
Cons: "Filthy plane, and delayed too long"
Pros: "Yes, . Amazing crew Seat was comfortable."
Pros: "Everything was amazing"
Pros: "Crew was amazing as always. Seats were comfortable."
Cons: "give passengers some healthy food--fruit, granola bars, etc."
Cons: "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
Cons: "The comfort seats are not that comfortable"
Pros: "Comfortable, not-overstuffed plane, friendly crew, excellent service, lots of good food & snacks. Travel as it used to be."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Cons: "Delay after landing"
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Cons: "Flight was delayed until it made me miss my connection"
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "Flight was on time; captain was clear and funny."
Pros: "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
Pros: "Smooth flight Courteous"
Cons: "On a five hours flight a two dollars sandwich wouldn’t hurt!!"
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Cons: "Delayed by 3 hours"
Pros: "I like that if you're willing to gate check your bag, Delta allows you to check in with Zone 1 boarding. Seats did have plugs, which is a huge plus."
Cons: "Touch screens on the in-seat TV were not sensitive enough, technology on board was somewhat outdated."
Pros: "I had a window seat"
Cons: "bumpy flight"
Cons: "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
I had an excellent experience with everything. I will definitely fly with Copa Airlines in the near future.
Mejor que latam y avianca
The entertainment was a bit limited considering how long of a flight we had. The crew was excellent
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Pros: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Cons: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Cons: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Pros: "No like"
Cons: "the will of the counter attendant of the chekin, he did not help me at all"
Pros: "On time departure from DAV."
Cons: "Crew attitudes were poor from start to end. Indifferent, dismissive."
Pros: "I really liked the crew"
Cons: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."
Pros: "Comfort an staff"
Cons: "The bathroom on the plane was not clean"
Cons: "Seats very small."
Pros: "On time departure and early arrival. Smiling and friendly crew. Excellent airline."
Cons: "Waited 30 minutes onboard at the gate before departure in a VERY hot plane. We were traveling with a 6 year old, and there were only 3 kids movie choices."
Pros: "Flight was on time and everything was smooth"
Cons: "Plane was a bit too small coming from tampa to panama"
Pros: "On time"
Cons: "No fue informado que el asiento 10 no reclinaba ."
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Cons: "Everything was unliked"
Cons: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"
Cons: "Once again the plane was delayed, thank God this time I made it to my connection."
Pros: "Low price"
Cons: "The crew was unfriendly. Then, our overnight flight arrived nearly an hour late. I missed my connection because I stopped to use the bathroom en route to the next gate because I did not realize just how late we were."
Pros: "I had a very comfortable space for my legs."
Pros: "Atendimento no aeroporto, embarque, entretenimento e comida."
Cons: "Pontos a melhorar: poderia ter cobertor e travesseiro para todos e as poltronas serem um pouco mais confortáveis."
Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."
Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."
Pros: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."
Pros: "Direct flight to Brazil"
Cons: "Very expensive for the kind of service"
Pros: "Crew are nice people."
Cons: "Food is not pleased and not very comfortable."
Pros: "The airline itself was great with their service. I always use Kayak to book my flights."
Cons: "I was denied entry into Panama through immigration because of a past criminal record. I was detained for 9 hours with no food, water, or access to my belongings. I was unaware of what was happening, as I haven't had a criminal history for many years and wasn't informed upon purchasing this ticket that this would be a problem. I was sent back to San Francisco. This has interfered with other travel plans and tickets that have already been purchased once I reached my final destination of Bogota, Columbia. I need to reach Quito, Ecuador by March 21st and I'm now back in San Francisco extremely disappointed."
Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."
Cons: "They canceled it."
Pros: "Is there anything good with copa?"
Cons: "A business class that is worse than others economy plus, small planes, limited entertainment offering"
Cons: "I did not like those seat in the middle . They are very"
Pros: "The food and service was great!"
Pros: "Charly was the best flight attendant ever!"
Pros: "Staff was nice and friendly and encourage you to take the alcoholic drinks! Meals were ok, but they confused shellfish allergy with gluten allergy. They allowed me to switch meals though."
Cons: "Seating is tight in the main cabin, location of headphone jack (side of hips), quality of headphones given to you (mine broke in the port), no individual tvs in the head rest, no WIFI (just terrible) and the worst was the second security check at the gate in Panama (my friends had to down their water or get rid of it before the flight)."
Pros: "Friendly cabin crew"
Cons: "Small airplane with no updated entertainment system"
Cons: "Not even there yet...Apparently plane did not meet safety standards. Inconvienced family that had to drive all the way to Orlando, take time from work, waiting for me to return and I now I'm 5 hours late. Staff was not helpful and advised we go talk to customer service at the airport. The flight was also not the smoothest and left many unhappy customers, that won't return to Copa. I understand things happen but they were very unfriendly about this situation..what's the point of spending all the $ on insurance for this situation to occur and there's no compinsation for it."
Cons: "Service is terrible, flight attendants don't seem to be very professional. Snack was terrible quality (two pieces of cheese and 6 grapes), breakfast was bad too. Quality of wine was bad, no Champagne, cheap Cava Entertainment system outdated, seat not very comfortable."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Pros: "Very friendly and professional service combined with good food"
Pros: "every thing was great"
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Cons: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"
Pros: "The plane was very comfortable and the crew was fantastic"
Cons: "The boarding was a nightmare no gate printed on boarding pass and a gate attendant told us the wrong gate and we almost missed our flight"
Pros: "Entertainment options were good and system worked well Flight left and arrived on time"
Cons: "Food could have been better--pasta entrée dry and tasteless, chicken sandwich awful. (Empanada on other flight much better) Seems to take a long time, 10-15 minutes, to get door open once arrive at the gate."
Cons: "I bought a ticket economy plus but cops gave economy seat. I said several times that I purchase economy plus but cops ignored it. It is so bad and rude."
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Delayed and ruined the whole trip
Air Canada flights are way too cramped with little leg room. Furthermore, hot dinners are rare which is somehow standard on other Airlines' international flights.
Overall ok. Entertainment center did not work.
Poor seating, poor leg room
Second meal was a terrible veggie sandwich. They should have had at least a second option to pick from.
Meals in buissnes class was cold , breakfast regular, crew excellent
The remote on the entertainment system was defective and the seat mechanism was also not working properly, and this in business class….! Unacceptable!
Cons: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Pros: "I liked the movies , comfortable seats, food was great!!!"
Cons: "If we had free WiFi"
Cons: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"
Pros: "Nothing. It didn't happen."
Cons: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Pros: "Everything very excellent"
Cons: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Cons: "food screens"
Pros: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Cons: "No complaints."
Pros: "Short flight"
Pros: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Cons: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!! Hundreds of gates and we had to ride a bus out to the plane. Airline kept complaining to passengers that they didn't have enough personnel. Flight was late! Given totally incorrect information about luggage retrieval in Chicago. Not required! Waited 45 minutes for luggage that was not there and was supposed to be headed to Houston but did not arrive there either. Still waiting..."
Pros: "Food was very good"
Cons: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Pros: "Excellent crew, provided beverages constantly, meals were very good for airplane food, seats were comfortable for most of the 9.5 hours. Entertainment selections were more than adequate. Even the babies were quiet !!!"
Cons: "TV screens did not function consistently, had to be reset a couple of times. Plane was late boarding (but made up most of the time). Had to go through security a second time even though it was a connecting flight. Luggage got crushed in a carousel pile-up and took a long time to come out."
Cons: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Cons: "We missed the conection flight....."
Pros: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Cons: "Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence."
Pros: "Food from SFO was ok"
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "On time."
Cons: "I missed my dlight from Chicago to Nashville because the flight was late"
Pros: "Crew was very courteous and efficient"
Cons: "Seats were too small. I noticed my neighbor was a fat big woman and she was occupying part of my seat and arm rests so I couldn't move because she was almost on top of me. It was a very unconfortable journey."
Pros: "Nothing special just a typical early morning domesric flight no entertainment on board food was a tad bit better going back to the states then coming to europe and at least we boarded at the gate not like when we flew Frankfurt athens where we took a bus like we were in the 80s like cattle that was embarrassing at this time and age"
Cons: "Just happy to have made it safely but nothing special to boast"
Pros: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Pros: "The cameras on the outside of the plan are fantastic!"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Good plane"
Cons: "No entertainment on board of the aircraft"
Pros: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Pros: "all the flights were on time, the service was wonderfull"
Cons: "What was there to like?"
Cons: "An hour late"
Pros: "Pleasant staff, drinks including digestive, toilets situated downstairs"
Cons: "Boarding could have been done in sections, not all at once. Entertainment needs to be refreshed more often"
Pros: "Very family-friendly"
Pros: "Traveling in early February, the plane was relatively empty. Crew was very nice."
Cons: "No entertainment on flight! Smallish plane."
Pros: "Standard short flight."
Cons: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Pros: "The staff was very friendly once I managed through the line for the rebooking because of the strike."
Cons: "Strike holding passengers hostages. This was not the reputation of Lufthansa and the poor relationship between the staff and managment in the past 2 years will make me reconsider travelling with this company."
Pros: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."
Pros: "Courteous and professional."
Pros: "Most of all."
Cons: "The headphone connection method. It is difficult to replace the headphone w/ your own because the connector is located deep in the headphone compartment and you cannot see it in easily. As far as you use the built-in headphones, no problem."
Pros: "Takeoff was on time and efficient."
Pros: "Free upgrade to business class!"
Baggage claim was very slow
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
First time I have flown AA in years and remembered why. They can never seem to recognize my AA Awards# but the marketing Dept sure can. So I never get flight credit. The crew was busy txting instead of being polite. I said hello, goodby, and thank you. Got no response back… as usual. I am a normal sized person but the seats are so small even I was uncomfortable. No drinks or real snacks on a 4.5 hr flight? Really? TSA precheck # not on passes even though entered when I purchased. Cherry on top, USB ports broken on all seats in my row… on both flights. WiFi sucks had to buy it just so it would work. At least the pilots know what they are doing. I’m going back to boycotting AA flights. Go Delta! Never have these issues when I fly them.
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "Did not make this flight"
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Cons: "AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Pros: "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
Cons: "Constant delays. Maybe it has more to do with O'Hare itself than AA."
Cons: "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
Pros: "Smooth ride, good service."
Pros: "On time and convenient"
Pros: "The crew was nice"
Cons: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Cons: "Late , didn't make it on our flight back to Santa Ana"
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "On time, crew was helpful and kind, entertainment options were vast."
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Very smooth trip from beginning to end."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "On time and very professional"
Cons: "The snack had coffee in it."
Pros: "There was a TV. Crew was friendly and professional."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "No entertainment, no food"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "We did get onto another flight that morning in the exit row."
Cons: "I didn't receive an email to check into my flight for Alaskian airline/American Airlines, and when I tried to check in online from my confirmed ticket order the website wouldn't let me check in. When searching where to go at dallas ft.worth (DFW) airport to check in for our alaskian airlines flight the website sold us to go to terminal E 18 where they are, but when we arrived we were in fact flying out of a completely different terminal A, not having enough time to check our bags and missing the flight."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Polite and professional"
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Accuration and responsability"
Cons: "Long conection"
The crew members were polite and helpful. However, they had no blankets when we requested but the temperature was down regulated and that sorted it out
The stop-over in Sao Paulo is dreadful. They make you stay on the plane and in your seat for almost 3 hours. It is PAINFUL !!! It will be more pleasant to deplane and board 3 hours later. What's wrong with that BA?!
They lost most of our luggage. Had to go back to Airport to Pick it up ourselves later that night in the pouring rain in a cab as delivery would be two days at least they said. First class boarding not regulated and it was chaotic en masse mess. Check in and gates in Miami were disorganized and dirty and crowded, no order followed. Food on plane in first class was terrible….chicken like shoe leather, wilted shrimp. The staff was polite but many of them were clueless. Deplaning was a wrestling match with some Passengers shoving and pushing to leave when we were delayed and gate wasn’t ready for door Opening. Not recommended.
Check in experience could be improved. Spent 1 hr at the desk. AA struggled finding my second segment ticket.
Le vol a été annulé et vous vous permettez de solliciter notre avis ! Je trouve cela inadmissible au regard des désagréments subis.
BA is just Ryanair with better livery.
Pros: "Great crew"
Cons: "Very old entertainment system"
Pros: "Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??"
Cons: "Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water."
Pros: "Good connection in London, very fast."
Cons: "It was really very cold in the BA to London flight."
Cons: "Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional"
Cons: "the onboard entertainment is a very old system based on small unpractical screen. Mine was also broken. My meal came, twice, with no cold drinks. I had to call the crew but did not answer all the times. When they came, they brought the wrong drink."
Cons: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Pros: "Crew professional and courteous. Smart looking cabin"
Cons: "Boarding process slow and boarding groups in illogical order."
Pros: "Crew very pleasant, professional and friendly."
Cons: "Tired and dated cabin; seats extremely uncomfortable causing severe back pain. In flight entertainment very old fashioned with small low resolution screens."
Pros: "Everything from check in to arrival was first class"
Cons: "The only thing I had a problem with was baggage claim, we had priority stickers on our bags but it made no difference, bags were very slow to arrive"
Pros: "The crew was very friendly and kind, and the flight was very easy. The food was good and not too expensive. Security was not crowded at all (afternoon on a Tuesday). My bag got pulled in security and the man who inspected it was incredibly nice and was efficient and helpful."
Cons: "Boarding started a bit late, but I was running late as well so I can't complain much! The flight still landed on time."
Cons: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."
Pros: "The crew was phenomenal overall service good no complaints in that regard"
Cons: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"
Pros: "They upgraded me to business class"
Pros: "Food, drinks, pillow, blanket, movie options."
Pros: "Thank you for your attention and very good service"
Cons: "TV Monitors absolutely obsoletes, very old, bud definition"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Pros: "Great crew"
Cons: "Old entertainment system"
Pros: "Entertainment, blanket"
Cons: "Not enough leg room, chocolate dessert"
Pros: "things went smoothly once we were boarded"
Cons: "they kept changing boarding time. not their fault, i suppose."
Pros: "Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok)."
Cons: "The curtain that cuts off premium economy getting swooshed across in front of us."
Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."
Cons: "Movie quality was not great"
Pros: "The entertainment was surprisingly good."
Cons: "The seating was tight."
Pros: "2 meals and beverages incl wine with great service. Great legroom on the 787."
Cons: "After taking off in San Francisco flight got re-routed to Minneapolis because of a sick passenger on board. Caused me to miss my connection in London and the subsequent flight I was put on because of the delay. Spent 10 hours overnihht at Heathrow in London because British Airways wasn't giving out hotel vouchers just £15 in meal vouchers. Disappointing."
Pros: "Welcoming crew"
Cons: "Too warm, one of the seats did not recline fully, very poor choice of entertainment"
Pros: "Reached Home"
Cons: "No Proper servings Entertainment was poor Beverages were not adequate Seats were narrow"
Pros: "I'm a regular flier. I'm a British Airways Gold Member and inflight a lot. Best Cabin Crew Hands Down."
Cons: "They had a smaller crew and took a long time to serve food. People were getting food in different rows and in random order. Our luggage also took a long time to get off the plane."
Pros: "Plane was nice"
Cons: "Didn't get food order correct"
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Pros: "Overall service"
Cons: "Boarding was confusing There was no food or entertainment on short flight"
Pros: "This is a standard european flight. The food is not much of an experience as the flight is short. The service is good"
Cons: "The service is all business and very little attention to comfort. Perfect OK the main mission is to get me to another airport."
Pros: "Flights attend"
Pros: "Comfortable seating"
Pros: "The crew on the plane was super nice. They tried their best to keep us entertained, and hydrated in a hot environment"
Cons: "The plane didn't leave OMA gate for over an hour. A repair needed to be made, and there was a huge long delay in getting a hold of maintenance to fix it. Then there were problems with the fix. Once it was finally fixed, the paperwork had a mess up. We didn't leave until at least 2:52 pm. Then, when we landed, the elevator for the luggage that was valeted stopped working for 4 minutes. I was nearly late to my connection to Paris. Instead of a 1 hr 55 min layover in DFW, I had 7 minutes from the time I finally got my suitcase to the time I got to the other terminal to board."
Pros: "BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it."
Pros: "The flight was on time and boarded efficiently."
Cons: "I don't understand why we couldn't get free water on the flight."
Pros: "Seats were good, movie selection good. Everyone very nice."
Cons: "No breakfast!! Just grapes or banana and granola bar??"
Cons: "Low quality of the food !!!"
Cons: "Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!! BA clearly at fault. BA Reservations agent suggested to enter a complaint"
Pros: "Liked the healthy food and new TV entertainment system."
Cons: "Didn't like that the steward put the spray downwards on the floor before flying. They should spray it upwards. They removed the snacks. I would be prepared to pay an extra £10 for unlimited snacks. They need to clean the toilets every few hours as the flight is 13 hours. By the end of the flight the floor of the toilet was disgusting. The cushion was horrible."
Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"