Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Hilo
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Scores according to KAYAK customer reviews
Cons: "Take off on time"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "Flight left on time and landed on time"
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."
Cons: "Everything was perfect!"
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Cons: "On time, free upgrade."
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Cons: "Late, slow, de-icing in Detroit took nearly an hour!"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Cons: "The main cable seats although newer were not very comfortable."
Pros: "Delta is the best--I sat in a comfy seat (middle seat at that) and watched 3 movies during my flight. Couldn't be better!"
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Cons: "Usable to hear gate agent announcement in LAX"
Pros: "plane had individual movies for free with each seat!"
Pros: "Did not eat or use entertainment."
Pros: "Flight on time"
Cons: "Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation."
Cons: "The flight was cancelled after waiting in the airport all day! I missed my conference on Thursday and Friday morning because I had to rent a car and drive! They did not seem concerned at all sbout money that was lost such as hotel, tickets for conferences and gas. All was said is the weather was bad snd we will get you out soon as we can."
Pros: "Overall it was good"
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Pros: "Arrived early. Helpful staff. Brough food and refreshments fast"
Cons: "Narrow seats in economy comfort"
Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Pros: "The staff was friendly and curtious"
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "The delta employees kept us informed of what was going on with the jetway which had broken. Despite the chaotic boarding, we arrived at our destination on time! Way to go! I do love delta."
Cons: "Due to the construction in the airport, there is a small area for this group of people to be ready to board, therefore, it was very difficult to move or get around, Suggest that employees give more instructions about boarding procedures and suggest that people line up accordingly in the right order. They should explain the order of entry, and ask for people who are the last group to stay back so that those who board first are allowed through."
Pros: "The crew was amazing and very personable!"
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Cons: "I almost lost my coincidence with the other flight"
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Yes! The crew was amazing! The seat was perfect!"
Cons: "It was very cold on the plane."
Pros: "I liked absolutely nothing about my flight to Richmond."
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "Wifi didn’t work."
Pros: "Nothing. It was a miserable 2+ hrs."
Cons: "Work harder at making flying more comfortable for travelers without breaking the bank."
Cons: "The seating was not good middle seat I like windows"
Pros: "Lots of leg room for such a small plane."
Cons: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Pros: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Cons: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."
Pros: "Everything was very smooth and pleasant overall."
Pros: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "David took really could care of our cabin. Likes his cheerful attitude. He was excellent. Hope you let him know."
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Cons: "Seats are cramped"
Pros: "Everything went smoothly. Standard flight and good landing. On time."
Cons: "Need more space in coach."
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Pros: "Great crew"
Cons: "FLIght delayed"
Pros: "It was okay flight little late on departure but could be better"
Cons: "Seats are not roomy or comfortable"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "Really glad this segment exists!"
Pros: "Efficient, really nice crew and the food was pretty good."
Cons: "being crammed into a sardine can, really loud plane. The seats are rocks!"
Cons: "Flight was very delayed"
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Pros: "Not much!"
Cons: "Didn't like being grounded in Charleston because we were on a commuter flight while our AA connections was allowed to land in Charlotte and leave without us. Did not know AA operated flights receive priority at the airports over their inferior non-AA operated "partners". Will look for alternatives to AA in the future. Flight too short for a drink! No lodging because not their fault! Okay, storm not their fault, faulty policy is!"
Pros: "Flight was on time, crew was friendly."
Cons: "No entertainment, seat was not clean."
Pros: "The guy at the check in counter was awesome, even though his English wasn't great. He upgraded me to the exit row seats since my legs are long; usually you need to pay for this. The seats were huge and comfortable, though the arm rests didn't move, so you could stretch out (the flight wasn't that full)."
Cons: "One flight attendant was basically rude to everyone. She was so comically unfriendly that people on the plane were actually mocking her (for good reason). She refused to explain to us how the emergent slide worked. We asked because the visual instructions on the door were different from those in the seat back pamphlet. In fact, I still don't know which directions are the correct ones (they were contradictory)."
Pros: "Great seat space"
Cons: "No wifi"
Cons: "No complaints"
Pros: "From Miami to Chicago we had to land to Indianapolis due to the plane running out of fuel and also they have to fix something minor . Waiting still in the plane watching a cartoon they play for us to go back to Chicago ."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "There were several empty seats on the flight, and Evelyne was very helpful in reseating me to a seat where I had enough room to use the in-flight wifi and work a full, productive day (without a seat in front of me obstructing the use of my laptop). She's the epitome of customer service."
Pros: "Did reschedule our flight before we left which was helpful -Group 4 but at least we could get home."
Cons: "Paid for seats closer to front to get off for connecting flight. Waste of money as flight was delayed 90 minutes trying to fix the water system which the slow response maintenance crew never fixed. Ended up using Sani-wipes and had no coffee - seemed ok for a relatively short flight and half full plane. 90 minutes to make the decision to just go on resulting in many rescheduled flights."
Pros: "Great service!"
Pros: "Flight in air"
Cons: "Take offs and landings"
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Pros: "I liked the smoothness of the flight"
Cons: "Wait 4 hours for a delay flight"
Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
Cons: "Ensure parents are being honest about the ages of their children. Couple next to me had a wailing, thrashing, kicking, screeching, punching 3 year old who should have had her own seat instead of sitting on her parent’s laps for the duration of the 5 hour flight."
Cons: "Plane was dirty"
Pros: "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
Cons: "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
Pros: "The crew was great"
Cons: "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
Pros: "The crew, was friendly and attentive to any and all needs."
Cons: "The flight was supposed to arrive in Newark at 4:30. But it did not leave Charleston until 6:15 PM! This is not the 1st time this has happened with United. It seems that they are always some kind if “weather” delay with United flights arriving and departing Newark. Also, they are constantly cancelling flights to/from there. I would suggest looking at a different airline, perhaps one that cares more about the passengers iteneraries than the number of passengers."
Cons: "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
Pros: "Prompt boarding, no delays,smooth flight. Overall a very good experience."
Pros: "Food was great and unexpected"
Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"
Cons: "Plane sucks. Too small and poor seats. Better snack selection."
Pros: "Great crew & very accommodating"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "Most of it"
Cons: "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
Cons: "Wifi access"
Pros: "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
Cons: "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
Cons: "Cramped space."
Pros: "On time."
Cons: "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
Cons: "Third time a flight has been delayed and then cancelled. United has horrible customer service, rude and inexperienced. It will be a very very last resort before I ever book with them. Three strikes you're out"
Pros: "Timely take-off. Info from flight deck good in the beginning."
Cons: "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
Pros: "Flight was on time"
Cons: "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
Cons: "Very good"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."
Cons: "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
Pros: "I arrived and my flight was delayed until after 9:30pm and my connecting flight left at 10."
Cons: "Unreliable. Could not get me to my destination in a timely manner. Trip cancelled."
Pros: "The comfort the pleasantness of the staff the on time departure and arrival"
Cons: "More room. The plane was not full but we still were shoved in middle seat with no room for normal shoulders without over lapping. The seating areas are not comfortable. They put three seats where there is only room for two."
Pros: "Not much gave united a chance may not travel again"
Cons: "Very hot flight attendants were not friendly checking in o"
Pros: "Easy boarding and on time . Pleasant staff. 0verall good flight"
Pros: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Cons: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Cons: "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
Pros: "The crew was nice to our one year old. And because it wasn't a full flight we were able to give him a seat which saved us!"
Cons: "We're healthy vegans and the snacks aren't friendly for us at all. We brought our own but to have options would have been nice."
Pros: "Service was good"
Cons: "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
Pros: "Length of flight."
Cons: "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Pros: "The crew was pleasant and polite."
Cons: "No leg room, only ranch snack mix."
Pros: "That it got me from point a to b"
Cons: "Plane was very old and rickity. Crew was short. Boarded plane late and of understaffing. Overall pretty terrible."
Pros: "The flight from Charleston was uneventful"
Cons: "There was no problems flying from Charleston to Dulles"
Pros: "Being able to leave on my desired day."
Cons: "This would have been my first time on this airline ans I was excited going into it with ano open mind. However as I was getting ready to head to the airport, my flight was canceled and they rebooked for another flight that would leave the next day with a 3 to 4 hour layover. I was frustrated with the flight selected and therected seemed to be no effort into suiting me with an equivalent flight in which I purchased, which was a direct flight. I spoke to a reap that found a flight on another airline, but it still was not a direct flight in which I requested. For this being my first impression I was not impressed!"
Pros: "Friendly and efficient"
Cons: "No wifi on small plane"
Pros: "Staff was courteous, and explained situation clearly."
Cons: "After booking my flight two months prior and checking in 12 hours earlier, I was not allowed to board the plane because United had overbooked. Thus forcing me to fly to Charlotte then Newark at a 5 hour delay. There was also no drink for those in my row during a two hour flight from Charlotte to Newark."
Cons: "Significant delays, minimal information."
Cons: "No in flight movie!!!"
Pros: "There were open seats!"
Cons: "Delayed a little because of weather. No big deal."
Airlines flying from South Carolina to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Carolina to Hilo
Masks required on board, masks provided on flights from South Carolina to Hilo
Social distancing seating
Middle seats unavailable to book on flights from South Carolina to Hilo
Testing for antibodies, testing for symptoms for flights from South Carolina to Hilo
Waiving of change fees. Search flexible flights from South Carolina to Hilo