Cons: "Flight was over an hour late. We had to get off the plan because of a fuel problems."
Cons: "Boarding area at DCA very cramped. Power stations at gate area didn’t work."
Cons: "Stop serving pretzels, they suck. Had an isle seat, got a beer, and the passenger next to the window decided to wait until I poured it to go to the bathroom so I spilled it on me. Beer prices are stupid. Seats are crowded."
Pros: "It was quiet?"
Cons: "Flight was over an hour late. Crew was not friendly. Jetway broken in DCA"
Pros: "Overall it was okay"
Cons: "The pilot!!! The engines kept going off while we were in the air, and landing was not smooth at all. This is the first time that I was afraid on a flight, and I travel at least 5 times a year. This is also the first time this has ever happened to me on a flight with Southwest."
Cons: "Too many people packing too much in the overhead bins."
Pros: "On time. Flight not full."
Cons: "Slow service. One cup of coffee. Had to wait on runway for gate to pen to deplane"
Pros: "Gate crew was efficient and kept the boarding process orderly. Plane crew was friendly and helpful. WiFi worked well. Weather cooperated and flight time was shorter than expected."
Cons: "No decaf diet soda."
Cons: "Third flight this week and again the WiFi is terrible. I like SW but in a business with few differentiators WiFi matters for business travelers."
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Cons: "The tv didn’t work well making it very hard to enjoy any programming"
Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "Crew was very friendly and seats were comfortable and spacious"
Cons: "We could’ve not been 2 1/2 hours late getting to Minneapolis."
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "The crew was amazing and the flight was fast and smooth. Seating was great"
Cons: "Nothing needs to be corrected"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
I was flown to the the wrong airport and had to take an Uber and pay 70 dollars to travel to Dulles airport from Washington DC. I nearly missed my connecting flight on Iberia to Madrid Spain so it turned out to be the most stressful travel experience for me and my family. Now I have to find a way to avoid the same situation on my way back but there is no contact number that I can find to customer service so someone can really help me. I’m at a lost at don’t know what to do.
Pros: "Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue."
Cons: "My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Cons: "The seating was not good middle seat I like windows"
Pros: "No entertainment system only for those who are vested with AA and using their app"
Cons: "A modern plane not old A320 without entertainment system"
Pros: "The crew was polite and nice"
Cons: "The flight was 1.30 delayed and we wait in the airplane with no air conditioner, there where kids with us, no food or at least a courtesy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Cons: "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
Pros: "more space on this flight somehow? still cramped but not as bad as others."
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Well we boarded and left early..."
Cons: "No free entertainment, kept us on the plane for 30 minutes before getting in to the gate, and left our luggage on a later flight."
Pros: "Efficient crew, knew their business, executed their functions well."
Cons: "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
Pros: "We seemed to fly faster to make up time"
Cons: "The seats are jokingly small and very uncomfortable. The boarding space was also small so the lines became very unorganized"
Pros: "Good service from crew. Fairly quick boarding process."
Cons: "Aircraft seemed fairly new on inside, but didn't have power outlets. Small uncomfortable seats on a long flight that is almost always full."
Pros: "Checked baggage was delivered quickly and not damaged. comfortable flight"