Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Hartford
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Yes, crews were excellent"
Cons: "Boarding of passengers should be clear"
Pros: "Accomodating the cew"
Pros: "I will definitely be a return customer."
Pros: "Very clean aircraft."
Pros: "Wheelchair assistance"
Cons: "The touch screens were terrible"
Pros: "Quiet except for the kids"
Cons: "The meals"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
Pros: "All was well as usually except..."
Cons: "Late departure because some baggage was late to arrive and our descent was unorthodox. We passed our route did a u-turn then did a lot of adjusting (left and right plus up and down) to line up for arrival."
Cons: "delayed 1:50 hrs."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "very friendly"
Pros: "On time, clean, friendly, comfortable, helpful."
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Cons: "Very tight seating"
Pros: "Thank you very much. Im so Happy"
Pros: "Air conditioning low and uncomfortable"
Pros: "I liked the fewer seats. Ready to get out of."
Cons: "Constant turbulence made going to the bathroom troublesome"
Pros: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Pros: "Everything was perfect!"
Pros: "The stewardesses are very good and attentive."
Cons: "Not applicable"
Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Cons: "fleas bite me & my hubby what U think?"
Cons: "Next time"
Cons: "special meals especially Hindu meals non vegetarian"
Cons: "Trying to sleep"
Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"
Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Pros: "same as above"
Cons: "same as above"
Pros: "Bathriom cleanliness and the good work of the stewardesses"
Pros: "Same as acove."
Cons: "Same as above."
Pros: "The ladies were very polite , smiling , and helpful."
Cons: "No complaints"
Pros: "Love everything about the Korean Air."
Cons: "The turbulence was terribly frightening."
Cons: "There was no wine available"
Pros: "Same as above"
Pros: "Seat spacing is actually sane - so much better than US airlines"
Cons: "They should show photos of menu like ANA or JAL"
Pros: "You need to have wifi"
Cons: "Get wifi"
Pros: "You guys ROCK!"
Pros: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Pros: "Their Services are wonderful."
Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Pros: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Cons: "I wish you can do something for me Because the tickets is really expensive"
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Cons: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Cons: "WC size (too small) and location ( way too close to flight staff and food section)"
Cons: "We requested the wheelchair but it wasn’t provided"
Pros: "All good"
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Pros: "Attention to detail. Very professional."
Pros: "Everything was good - food, entertainment, on time."
Pros: "Went out of their way to be helpful"
Cons: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Cons: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"
Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Pros: "Doha to hyd was good. Crew was courteous."
Cons: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Pros: "Plane was new and very nice."
Cons: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."
Pros: "Cabin Crew was great, very professional and capable."
Cons: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "Stopover in Doha fun. The people are so friendly."
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Great on board bar"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Pros: "Food quality needs to improve, some chairs can't recline."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Cons: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Cons: "Was denied boarding."
Pros: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Pros: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Cons: "The food in economy class and the lack of interest of the air hostesses."
Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Pros: "I have been in qatar airways many a times and they have done an excellent job connecting Kathmandu to outside world. The experience is usually very nice-the plane is in good condition, the fly crew are always smiling and helping, the food and entertainment are great."
Cons: "May be this is one time thing, but the ground crew were terrible, particularly the man who was on the check-in counter. Spoke with a robotic tone and was very rude. Spoke as if he owned the plane and we were asking for a free ride. Very disappointing start to a long journey."
Pros: "Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew."
Cons: "Nothing comes to mind. Keep up the good work."
Pros: "The crew is brilliant Punctual, spot on... 100% service delivery"
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Cons: "Breakfast/snack is very bad, but no airline provides anything decent."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Cons: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Pros: "Crew were friendly, boarded promptly"
Cons: "Food could have been better."
Pros: "Upgraded to business class for a reasonable fee."
Cons: "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."
Pros: "Service was great. Seats were spacious and comfortable. Smooth plane ride."
Pros: "Quick and easy flight decent cold sandwiches."
Pros: "Clean and comfortable. Good and friendly service."
Cons: "Nothing not to like"
Cons: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Cons: "2 hours Delayed and operated by United ..."
Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."
Cons: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Pros: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Cons: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pros: "impressed with the food and service of the crew"
Cons: "too crowded for too long baggage was damageed not sure who was responsible"
Cons: "Cancelled flight."
Pros: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Cons: "Keep all babies in one section of the aircraft"
Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."
Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Cons: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Cons: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Cons: "Food was awful. No TV in the seat. And movies wouldn’t play on my lap top because I needed to downgrade the program in order to watch them. Paid $37 for entire flight internet and it didn’t work half of the flight."
Cons: "Boarding was an unorganized free-for-all"
Pros: "Flight attendants very nice and efficient"
Pros: "Service was professional"
Cons: "Food veriety"
Pros: "Service and entertainment"
Pros: "During this flight, the attendants were suprisingly kind."
Cons: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Pros: "Attendants were impressive. kind and so willing to serve."
Cons: "Entertainment was horrible. Those movies were not the best selection but the poorest selection as the cheapest probably."
Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Pros: "On Time / Comfortable short flight"
Pros: "Clean plane, decent entertaiment"
Cons: "the food was pretty much the same that we had during our previous flight from Moscow to Frankfurt and of the same mediocre quality. the plane was freezing cold - this was the first time in my frequent travels that i had to use the provided blanket. My girlfriend used 2 of them. When I called the flight attendant for the extra blanket using the bottom nobody showed up - I had to stop an attendant passing by to get the extra blanket."
Pros: "I love the comfort and the space in the airplane"
Cons: "leg space is mediocre (i'm 1,93m though)"
Cons: "Last minute gate change in Munich was a bit hectic, as it was a tight connection."
Cons: "At the luggage claim the flight crew collected their baggage first then the passengers. My last bag didn't appear for 40 minutes after the flight crew departed."
Cons: "Horrible experience"
Pros: "very good service overall Gothenburg airport is great"
Cons: "such early flight!"
Pros: "Crew was friendly and the seats were comfortable."
Cons: "No air vents"
Cons: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."
Pros: "We are extremely grateful to Lufthansa and Munich airport administration for organization of the transfer between connected flights wit a short connection time. We have had only 40 minutes transfer time between flights from Budapest and to Washington DC, and started to worry that we may not make it since the boarding was in the opposite part of the waste airport. So, it was a great relief when we saw the airport representative meeting us at the exit from Budapest plane to lead toward the Washington DC flight gate. In 30 minutes we were in our plane to continue flight to the US. Thank you so much!"
Pros: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Cons: "All of the less than good, obvious!"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Everything was good"
Cons: "Travelled business class and was ace experience"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "not really"
Pros: "Amazing crew"
Pros: "All good"
Cons: "Not enough leg room"
Cons: "Flight was cancelled."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "Boarding was confusing and disorganized"
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Lovely staff, good food, great movies."
Pros: "Good flights. Good prices."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Cons: "Bag was lost"
Pros: "Very friendly staff"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Everything. Staff incredible."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Service was good"
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Food was relatively good"
Cons: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Pros: "The price was nice."
Cons: "Plane looked unkept on exterior. Crew was nice but lazy."
Pros: "Staff was excellent. Entertainment options pretty good."
Cons: "Seems very dated. Business Class felt cramped and not very luxurious."
Pros: "This was years ago, and yet I still remember how comfortable I was. The waiting facilities were nice and the airplane service very client friendly. Air Canada was definitely the best flying experience I have ever had."
Pros: "I liked the selection of movies and food."
Cons: "Attendance were not as nice as the other Asian airlines. Tooth brush and toothpaste might be better addition. The bathroom was short."
Pros: "Crew was great."
Cons: "Don't let kids sit by the dreamliner windows. They play with them too much and the change in lighting wakes people up. Food was ok."
Pros: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Cons: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."
Pros: "entertainments - many choices"
Cons: "few cabin attandants were not easily likabke..."
Pros: "Crew gets excellent makes for friendliness."
Cons: "Coffee not served with meals. Coffee came after meal was eaten."
Pros: "Business class seat"
Cons: "Mpvie choices are terrible. They don’t know what “new releases” mean."
Cons: "Delay luggage for 6days and luggage claim takes long time."
Pros: "Excellent attention over the telephone for re-royting. Thanks to Kayaks timely notification I was able to rearrange my return."
Pros: "The flight was not booked full so it was a very comfortable trip."
Cons: "Food was inedible. Not properly cooked and very poor quality for such an expensive flight."
Pros: "crew was great, good service"
Cons: "no vegetarian dinner option plastic cup cracked striaght up the side during normal use and spilled red wine on my pants - this happened to other passengers as well"
Cons: "Flight attendants were unfriendly."
Pros: "The food quality improved on the return flight from Seoul to Vancouver. We sat net to an exit door on the reurn flight which provided extra leg room"
Cons: "My wife and I flew 7 legs on Air Canada. Six out of the 7 were delayed 40 minutes or more. The food on the trip from Vancouver to Seoul wasn't very good either."
Pros: "Lots of movies and tv shows to pick from. Didn't need to bring snacks. Served food several times."
Pros: "Great service! Drinks, water, snacks and attendants came by so often. They were all attentive and had great communixation!"
Cons: "I really couldn't believe that I had a 13 hour flight on a brand new B787 with no WiFi capability. I travelled economy class and it was full, but it was obvious that 14 of 28 business class seats were empty. Well no wonder. If I were travelling 13 hours on business and couldn't connect, while on business it would be a time resource wasted. You should rethink your business plan. I suspect your losing fares to different carriers. Even travelling coach I will look for other carriers to compare to on future long haul flights. Too bad, you did everything else great. Robert Howell - email@example.com"
Pros: "I liked that the crew was awesome. Super nice and helpful!"
Cons: "The tray from my seat was still wet and the seat was to uncomfortable. Needed to use travel pillow to sit on"
Pros: "Food was terrible"
Cons: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Pros: "Affordable fares"
Cons: "They ran out of the food, and many people were left with no choice for dinner. Food was just okay. Crews weren't very helpful when boarding. It was hard to find a spot for my carry on luggage. I waited for someone to come over and help me find the spot, but no luck."
Cons: "선택의 여지가 없었다. 사과도 없었다. 그냥 내밀었다. 이것 밖에 남지 않았으니 먹으라고 준 기내식은 누군가 포장을 뜯었다가 덮은 것. 뒤쪽에 앉았다고 이런 차별을 받아야 하는가? 난 돼지고기가 싫었다. 내가 한국인이기때문에 한국식 돼지고기 볶음 요리를 처먹어야 한다는 논리인가? 설령 그것밖에 남지 않았다 하더라도 먼저 "이것밖에 남지 않아서 소고기를 줄 수 없다. 미안하다. 이것이라도 드실텐가" 먼저 물어봤어야 한다. 그래야 승객인 내가 먹을 것인가 안먹을 것인가 선택할 수 있지 않나? 대부분의 직원들 태도가 거만했다. 미소조차 짓지 않았다. 말 한마디가 중요한데... This is the Air Canada."
Pros: "The boarding in time, the crew very nice people."
Cons: "The fly Montreal-Vancouver was a bit long and not food. The fly Seoul -Vancouver was ok but 9 hours sitting a little uncomfortable . The seats are very tiny ."
Pros: "The one good thing about this flight was it wasn't fully booked, so I managed to get an entire row to myself, that and the food wasn't bad, and movie selection was alright."
Cons: "There were major delays taking off, and landing. I was supposed to have about a 3 hour layover in Toronto, due to multiple delays, flight plan changes, and mechanical failures I ended up getting booted from the 2nd leg of the flight, and having to spend an unanticipated night in Toronto. To begin, my 3pm flight from Seoul to Toronto was delayed to 6pm (the day before the flight was even scheduled, and for no apparent reason.) I wasn't even notified of this change, the only reason I found out was I tried checking in online the afternoon of the day before my flight (only because I remembered to do so myself, never received a check in reminder notice) and found out of the change. So my connecting flight had been bumped, and my ETA to my destination changed. This wasn't terrible, just an annoyance. Second, the flight was stuck at the departure gate for over an our. I'm not 100% sure why, however, after delay after delay, and then a flight plan change, we finally took off over an hour late, this too was was an annoyance, an nothing notable. It wasn't until we landed, where we were delayed on the tarmac for yet over another hour, due to mechanical issues that was the problem. We were stuck for about an hour (the pilot promising we'd be moving in "just 5 minutes", every 10-15 minutes) before the pilot decided to order buses to unload us, to then turn them away once they arrived so that way we could get towed to the gate. It then took an additional 40 minutes for the plane to get hitched, and towed to the gate. Once we arrived at the gate, I tried running through the airport to catch my connecting flight (which I had 10 minutes till boarding, and 40 minutes till departure) only to find out that I had been bumped from my connecting flight (despite having no checked baggage) and would have to stay the night in Toronto. Apparently this is not a rare occurrence for Air Canada to screw up flights. There were other people both on other original fights, as well as mine who were bumped from their connecting flights to various destinations, as well as having lost luggage. Again, individually these weren't exactly huge issues, collectively, they're the reason this has probably been my first and last time flying Air Canada."
Pros: "The bathrooms were clean and the dinner was pretty decent. Lots of movie selections. The crew was nice."
Cons: "The space was cramped. My flight from Toronto to Seoul was not good. I was seated right next to the bathroom and the way the seat was positioned, it stuck out next to the bathroom door. So, people were constantly walking into my seat and I could feel the air (and smell) from the bathroom every time someone opened and closed the door. It was very uncomfortable."
Cons: "Delayed departure from Seoul so I missed the connection flight to Washington DC."
Cons: "They mess up on my flight. Had to wait for a good 30mins. They finally found me flight"
Pros: "We were served three meals (two full meals and a snack) and free entertainment in individual seat TVs. Cheapest flight from DC to Seoul."
Cons: "Arriving Toronto customs and immigration was so unorganized and frustrating."
Cons: "One of the crew member was so rude to petition. We were surprised and very unpleasant to watch her attitude and way she talked to people. So bad! And your costomer service phone lines are terrible!!!!! Never answer the phone and waiting time is over 30min! What kind of airline customer service line is this horrible?"
Pros: "The fare was low."
Cons: "The incoming flight was two hours late, but AC did not notify us to tell us of the delay."
Pros: "Very polite crew"
Cons: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault. Also, the in-flight movie selection was horrible, probably due to the fact that they had so many Canadian films (which apparently is required in Canada)."
Cons: "I feel that there should be more room between seats for people that are in the heavier side"
Pros: "Food, comfort, friendly."
Cons: "Movie choice could be better"
Pros: "Loved the premium economy seat! Would definitely fly again with Air Canada. The first meal was very good. The snack wasn't too exciting. Skipped last meal."
Cons: "Complimentary earphones! They hurt and the sound quality was horrible. I couldn't hear the words when I tried to watch a movie. I ended up having to borrow my kid's kiddie headphones. I would tell anyone flying w AC to bring their own ear/headphones!"
Pros: "The flight is packed, but overall is not bad. The crew is kinda keep everything casual."
Cons: "Every flight was late. Missed next connection. Broken luggage."
Pros: "Everything was as expected which was wonderful. No stress makes flying more enjoyable for me. I appreciate the hard work that goes into making the flight safe and comfortable. Thank you."
Pros: "Air Canada made a last minute change on my iteniary which resulted in an 8 hour layover in Canada. Coming off a ten hour flight from Seoul this was not appreciated."
Pros: "Good entertainment options"
Cons: "Way too many delays and lost our baggage."
Pros: "The attendants were generally excellent, especially the senior attendant. She was a rare combination of friendly and authoritative. One seemed a little put off that I asked for a Bloody Mary. The movie selection was excellent and varied, though the music selection was minimal. As someone who doesn't rely on my phone for music, I thought it would have been nice to have a better selection of music. Most categories had only 4 albums from which to choose."
Cons: "(1) Left late; arrived later (2) Late arrival and security clearance caused missed connection to Washington, DC (part of the same ticket). Initially, I discussed with Air Canada ways to get to ANY of 3 DC area airports. Nothing was available for more than 19 hours. Instead of continuing to find a flight to arrive in the evening, possibly a full day late, I asked to check on a flight to Philadelphia, from where I would rent a car. (3) The flight to Philadelphia was then delayed. (4) Our bags made our original flight, so I had to file a claim when we got to Philadelphia without any bags arriving. (5) By the time the baggage claim was filed at Philadelphia and I got the rental car, it was 1 a.m. Then I drove 2 more hours to get home at 3 a.m. And today I have the pleasure of dropping off the rental car and picking up my car at the airport in DC. (6) And did I mention that there were supposed to be 2 vegetarian special meals on our flight (for my wife and daughter) and Air Canada's system dropped this request even though they had gotten it correct on the way to Asia?"
Pros: "Overall everything was good during the whole flight."
Cons: "There is not anything that I can say that was wrong with this flight"
Cons: "Ontime and the flight was comfortable."
Cons: "Late departure Schedule changes Chaotic boarding"
Pros: "We got upgraded into the Elite section, which we excitedly thought would be business class with a nice full recline, as we had been up for more than 24 hours when we left Seoul, but were disappointed. It was more like the Economy Plus on United. A forward cabin with wider seats with a bit more legroom and maybe little bit more recline as a result. On one meal we were served fon china like from business, but on the breakfast, I got china and my husband got the typical plastic and foil square trays. The restroom for the cabin was foreward and was not crowded, which was nice."
Cons: "What I really disliked about the special Elite section was that the arm rests are immovable and the trays embedded in the arms, just like when you are in a bulkhead seat. That's one reason why I avoid the bulkhead seats. So, even though I was sitting next to my husband, it meant that we couldn't remove the 4-6 inches of hard chair arms between us. i could not curl up with my head or feet in his lap, the way we could in a regular economy seat. Therefore I did not sleep on the flight the way I had on the comparable trip outbound."
Pros: "The Boeing 787 is a very nice, state-of-the-art aircraft. The cabin temperature and pressure are excellent and comfortable. The entertainment options were great."
Cons: "I only booked this ticket 3-4 months ago, and Air Canada decided about 3-4 weeks before departure to change their Inchon-Toronto route to 2-3 hours later. This really messed up my trip, increasing my total travel time from Bangkok to Columbus, Ohio from about 30 hours to about 36 hours. My wife and son will have the same issue in two weeks. The YYZ to Columbus leg was delayed over one hour, as well, extending the trip even more. The Jazz terminal in YYZ atrocious and hot. I also didn't comment on our trip from CMH to Bangkok, mostly on Air Canada. The 787 on the YYZ NRT leg had a computer issue, which is understandable. However, we were waiting for the extra pilot (for the long leg) for nearly an hour after the airplane was fixed. So my main input to Air Canada is: it doesn't really matter if you have the very best equipment. If your scheduling isn't working (maintenance, crewing, route changes, etc.), you create unhappy customers. I will avoid Air Canada in the future, as 3 of the 4 legs I had on AC tails did not go smoothly."
Pros: "New plane (Dreamliner). Very comfortable journey. Friendly flight attendants."
Pros: "The food was amazing! The quality and the freshness, please continue serving Korean food on the flight!"
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