|Flights Arrive in||New York|
|Flights Depart from||South Korea|
|Airlines||China Southern, China Eastern, Air China, Asiana Airlines, United Airlines, Delta, Cathay Pacific, Korean Air, EVA Air, Major Airline, Aeromexico, Japan Airlines, ANA, Philippine Airlines, Air Canada|
Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed
Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me
Pros: Food, crew, boarding experience, to wit.
Cons: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.
Pros: Attentive crew, good breakfast in business class
Cons: Very warm, delay in boarding
Pros: I like the most when we got checked in for our luggage & bag really she has a awesome behavior by one of the female I forgot her nam
Cons: Food collection especially for Muslims
Pros: On time
Cons: No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored.
Pros: Nothing terrible
Pros: Crew still managed to provide me the veg meal, even though they didn't get the request.
Cons: Type of food I chose on the website was not ordered with the airlines.
Cons: The plane was almost unbearable hot for a 15 hour flight. It got to a point where I felt like I was almost suffocating. Eventually the air came on stronger bit that was lile 7 hours in.
Pros: Everything was fine. Thanks for the great services!
Cons: Nothing yet.
Pros: Good service
Cons: The food was very poor.
Pros: The crew was very friendly and accommodating
Cons: There’s no way to request vegan meals via the site kayak referred us to (no air China). 14 hours on a plane with no food was brutal. Not a fan of the 787s - they somehow have even less room than their predecessors and when the person in front of you puts their seat back you have about 12” of space.
Pros: Crew is always friendly on Cathay. Cathay operates this flight.
Cons: They could have acknowledged my emerald status. They could have upgraded me to premium economy. That’s about all. It was a basic economy seat so not so great. Terrible space under that seat - blocked by video machinery.
Pros: Friendly and helpful crew. Efficient heck-in.
Cons: Airplane food and overpriced extra baggage.
Pros: they to change the movie selection going to and from food was just okay Service was excellent No problems experienced
Pros: I like how they gave us an empty seat in the middle.
Cons: The food wasn't that great. It was better on the way in. Boarding took forever. It didnt seem like they came around with beverages.
Pros: Both of my roung trip got delayed for about an hour. The service was very so so compared to Korean Air. I couldn't get tickets through Korean Air because of no ticket available but next time I will definitely look forward Korean Air only.
Cons: Just about everything.
Cons: Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again.
Pros: Great service
Cons: Dirty plane. Floor and tables not cleaned.
Pros: united is united
Cons: I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable.
Pros: Crew was friendly, food was delicious and flight was nice and smooth!
Pros: The crew was fine.
Cons: United is consistently late and unhelpful with addressing travel delays. The first leg of my flight was delayed which would have caused me to miss my connection. United staff could not have been less helpful. In the future, I will try to avoid flying United wherever possible.
Cons: The flight was delayed due to weather at Newark. But when the weatther turned good, there was no Gate Agent from United for nearly one hour. Finally a captain who was flying home cold not take it and finally went from one gate to another hoping to find a GA.
Pros: Great flight
Pros: Crew was great.
Cons: If it had left on time Waited 3 hours at the airport
Pros: The crew was helpful and seemed genuinely nice. The seats felt a little narrow
Pros: Crew was amazing and super helpful.
Cons: Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before.
Pros: Good options for food including meals and snacks! Cabin crew was great.
Cons: Crew sometimes a little slow responding to passengers paging from their seats.
Pros: Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet.
Cons: The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class.
Pros: Cathay Pacífic always high standard
Pros: Very professional and attentive
Cons: My seat would not recline.
Pros: Timely and professional services,well polite and corteous staff
Pros: Service was great
Cons: Cleanliness - not as clean as outgoing flight
Pros: flight crew service and timeliness of the flight, email update on flight status
Cons: baggage claim was very slow took about 45mins to receive bags after arrival to JFK
Cons: Inconsistent entertainment system
Pros: The service provided was of a high standard. See the comments mentioned above,
Cons: The reading light has to be a bit more directed to the person sitting in the aisle seat.
Pros: The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-.
Cons: The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected.
Pros: The crew was very attentive.
Cons: There were not a lot of movie options.
Pros: The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time.
Cons: No complaints.
Cons: Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious.
Pros: Less friendly .
Cons: Offer even water at times after meals.
Pros: Punctual departure. Efficient process.
Cons: It was fine, really.
Cons: Good attention in food services.
Pros: Very friendly and helpful crew
Cons: Getting seat assignments at front desk was confusing and a little hectic
Pros: Wifi on bord, staff
Cons: Price is OK
Cons: The food and drinks were sub-par
Cons: Air on the plane was stuffy
Pros: I like the guy who’s checking me in he’s very kind.
Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.
Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.
Cons: Great experience all around. Need to improve access customer service support.
Pros: Outstanding service as always - ANA rocks!
Cons: Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment.
Pros: Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done.
Cons: The food and the drink selection.
Pros: Crew was good. The food was good quality.
Cons: Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub.
Pros: Service, crew, punctuality, plane, seats
Cons: Food, cold coffee and tea.
Pros: Food was good
Cons: Disappointed with some of flight attendants. ANA used to provide best customer service.
Cons: We were left behind because of the long line and slow service. On top of that, they open all our eight luggages that made four of us missed our flight and the rebooking fee is too expensive. We'll never fly with PAL again. It cost us a fortune because of their poor customer service.
Pros: Yes, my first time Philippines Airlines experience was impressive
Pros: Nice flight attendant. Alcohol included.
Cons: Snack choices. More tea and coffee
Pros: Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me.
Cons: Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle.
Cons: I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight.
Pros: The few were friendly.
Cons: The food selection was poor.
Pros: The flight itself was fine and the crew was excellent. The boarding process was efficient.
Cons: My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice.
Pros: I liked the food
Cons: Crew could have been more available. Once we took off, rarely to be seen.
Cons: The seat padding was a little worn.
Pros: Boarding was smooth
Cons: More entertainment choices
Pros: Flight was on time. Got to choose seat ahead of time. Professional service at the City check-in. Seamless travel.
Cons: Awful. No eng speaking staff. No check in line mamaged.
Cons: Bad exp. No eng speaking staff in China. Chinese ppl not waiting on line while chexking in
Pros: Crew worked hard in carrying out several meal and drink offerings. Seat had ample leg-room ( I am 6 ft tall)
Pros: Crew was good and seats were ok.
Cons: More room but we all know space is limited. Food can be improved though
Pros: Movie selection
Cons: More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats
Pros: Crew was outstanding in terms of service and friendliness. Food was excellent too.
Cons: The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information.
Cons: Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me.
Pros: The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job.
Cons: I didn’t like my seat we were next to the door so it was pretty old most of the time
Pros: Yes they where excellent on everyway possible but the 1st hour of the flight was rough.
Pros: bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight.
Cons: advance seat allocation at the time of booking.
Pros: The crew are very helpful. Services are very good.
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