Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
Pros: "Excellent Cabin services."
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."
Pros: "Friendly crew and easy boarding"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "The food and crew were great"
Cons: "Older plane the tv panels were faded"
Pros: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Cons: "Nothing. Everything was perfect"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Cons: "everything. see what i mentioned above. i will not book through your company again"
Pros: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Cons: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "Great service, friendly and helpful"
Pros: "The food and the crew were excellent. Highly recommend the chicken massals"
Cons: "The seats in economy class were a little too close for comfort"
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Cons: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Pros: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Cons: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Cons: "Same no in flight wifi"
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Pros: "The flight attendants waited for me at the gate since customs was backed up. They saw me running and told me it was ok. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "All around a great experience."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Pros: "Crew were nice as always and the toilets were clean."
Cons: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Comfort and service"
Cons: "Food breaks should be more"
Pros: "Economy treated like first class!"
Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Cons: "Food choices could be better."
No food except pretzels were served and no movies available - no comment can be made
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Cons: "Everything is good !"
Pros: "The crew was awesome and boarding was quick"
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Pros: "Everything was amazing"
Cons: "More snack options"
Cons: "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
Pros: "The beverage selection was good and entertainment was good - no delays and early arrivals - boarding was easy and well managed"
Cons: "Aisle seat Middle Row D, Economy class, very little leg room- 175cm/5’9” - not enough knee space to stretch out without burying your knees into the seat in front- dinner meal was good - snack was subpar - no replacements for snack if you didn’t like your 1st choice - didn’t have that problem but a woman 1 aisle up was rudely addressed by the flight attendant for asking if she could discard her sandwich in exchange for Ramen- the same attendant even loudly told another attendant not to girl this poor lady some noodles - they cost $1 at the store - don’t know why she was holding out and making a scene over Ramen"
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Cons: "The plane was broke and had to wait an hour and half did another one"
Cons: "Commuter jets- uncomfortable."
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Good crew. Smooth ride. Beautiful new plane."
Cons: "Food but it wasn’t bad."
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
Cons: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "Everything in order and on time."
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Cons: "Bogus reservation captured via Kayak!!!"
Pros: "Leg space, entertainment."
Cons: "Staff not willing to assist with my poor circulation problem."
Cons: "Old airplane between MIA and SJU"
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Cons: "Surprised to see they charge $50 carry on fees at the gate."
Pros: "The crew was very nice and did a good job of keeping the passengers informed of delays"
Cons: "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
Pros: "No better no worse of expected services."
Cons: "A bigger snack should have been provided."
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "The setup at Skyharbor airport in Phoenix is a joke. There is no rhyme or reason as to how they do things. There is no organization whatsoever. Nobody knows what they are doing. Agents are rude. They can’t figure out which gate flights are suppose to go out of."
Cons: "I didn’t like a single thing. The fact you pay extra money for a so-called choice seat and then you have to wait til more than half the plane is filled is a joke. It’s all about money w you ppl. Quit being so greedy and focus on customer service."
Cons: "Messed up college for your mismanagement."
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Movies and did not feel squished. Never had so much food service on a flight before."
Cons: "Nothing negative to say."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Pros: "The flight attendants were very nice and helpful and the flight was smooth as expected."
Cons: "Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-("
Cons: "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
Cons: "It was not obvious that I was flying American arlines out of Boston. I was very confy"
Cons: "Overnight stay due to missed flight with no luggage or medication."
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Cons: "Crew behaviour is ridiculous. She says I am not here for listening you, you have to listen to us only, otherwise we will call security"
Cons: "Flights were continually delayed along with gate changes that had virtually nothing to do with weather. They lost our checked bag. And on the way back made me check my carry on and lost that too. Will never fly on American again!"
Pros: "Flight took off on time. Since it was a red-eye I slept most of the way!"
Cons: "Trying to sleep on an airplane!"
Cons: "Two legs flying up from Norfolk to Boston delayed. Two legs flying home the next day also delayed."
Flight was great. Ground service at EWR terrible. Waited for tow to gate, then tow base broke on adjacent gate blocking us, then no one to operate jetway, then door opened by unauthorized person so locked in jetway. EWR never ceases to amaze me with their ineptness.
Smaller plane therefore, smaller overhead bins. my carry-on needed to be compacted if I had known in advance I could have done it before instead of in the isle.
Pros: "Hope the flight attendant was awesome. She should be filmed for training videos."
Cons: "Update bathroom. Sinks almost too small to use with the facet type installed. Super gross bumping the sink basin in order to wash hands. Acrobatic feat to get done."
Pros: "Flight was smooth and had great entertainment."
Cons: "Food was plane food however it was adequate."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pros: "Boarding on time"
Cons: "It was a decent flight"
Pros: "Smooth check in was quick as well as boarding"
Cons: "Delayed because 1st attendant was not available"
Pros: "The service on the non stop flight United Airlines from San Francisco to Osaka was excellent."
Cons: "I wish there could be more movies about nature on the entertainment network."
Cons: "Wi-Fi, as usual, was not working. Plus, there were no screens in the seat, so passengers have to rely on their own smartphones/tablets/magazines/books to keep entertained."
Pros: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"
Pros: "short flight, dont think it has to do with the airline"
Cons: "as metioned before bording agent was innesasarely rude"
Pros: "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
Cons: "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
Pros: "Just feels like seats get smaller & smaller"
Pros: "Food drinks and movies"
Cons: "The seats were comfortable and the plane clean. Take off and landing smooth ."
Pros: "You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent."
Cons: "No tv"
Cons: "Crew was not very accommodating. Seemed more interested in sleeping then providing service to passengers. Economy plus seats not that comfortable. Flight delayed and baggage took forever."
Pros: "The crew was nice and understaffed...but they gave us a heads up, which is always a plus, and I think they tried to make up for it. I definitely saw a lot of people raising their hands...but the crew was there to help out. Kudos to them! And I was in Economy, which definitely doesn't offer much room for a man who's 6'1". However, overall, I was comfortable and not disappointed in my purchase at all--especially for a 10+hr flight."
Cons: "I think the flight was fine. I just wished that for a flight that's 10+hrs, that there would be screens in the back of each head rest, like there is in the domestic flight. I think that makes more sense. I would also be more inclined to make movie/tv purchases, in order to keep myself occupied."
Pros: "The service was good"
Cons: "Wasn't able to find my luggage as fast"
Pros: "Quick and easy fight. Crew very nice"
Pros: "Everything was great!"
Cons: "Again all of it was poor"
Pros: "Staff was good and friendly, flight itself was good even the landing was smooth"
Cons: "Sharing my economy plus seat with the guy next to me. Need wall dividers between the seats. Hate being squashed"
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "very comfortable seating"
Cons: "All of the above, 2 people to rebook 60 plus passengers. Sucks even as I am writing this."
Pros: "Seats are far tooo tight for long flights.. So I booked Virgin America on the way back."
Cons: "Entertainment not working well. It was too difficult to get a movie, and I am using the same laptop/ equipment that I had on the last united flight. It made a long flight even longer."
Pros: "The fact that priceline said there was nothing they could do."
Cons: "The fact that my pregnant wife and i were stranded in la guardia airlort and had to shovel out 800 dollars for last minute one way flights."
Pros: "Short flight so no time for perks. Flight attendant was awesome!"
Pros: "Very attentive, great food selection, very clean toilets for the entire flight. I will happily upgrade to Business class for my next overseas flight."
Cons: "Old plane, bad tvs"
Cons: "Delayed twice. And even after landing had to wait almost 2 hours for taxing. Felt out of breath by the end."
Pros: "Great flight. Flight attendants were great"
Cons: "My flight from Seoul to Portland, OR was cancelled. They made us wait on the plane for 5 hours trying to reboot the plane and could not let us off during it due to customs which is understandable. However the process of rebooking the flight was a nightmare. I waited in line to rebook for 4 hours. They flew me to Japan, then to Denver and then to Portland without any seat reservations. They didnt want to provide any customer service or upgrades. It took me 48 hours to get back home. The flight attendants were also rude on both legs home. All in all, I would never recommend United for international or domestic flights. They have poor customer service and their planes are always delayed."
Pros: "Able to pick seat"
Cons: "A little tight"
Pros: "The staff was friendly"
Pros: "The actual flight was good. Didn't eat or drink so don't know. The less than perfect rating was because we left an hour late. Don't know how they handled folks with connecting flights but that can be a very stressful situation."
Cons: "That it was late"
Pros: "Nothing. This whole flight was absolutely terrible."
Cons: "There was no USB port to charge your phone. No personal screens on back of chairs. The flight attendants were the worst crew I've ever met... They didn't even speak the language when 95% of the passengers were Korean. Then they would get frustrated that they couldn't understand. I also hit my call button three times to ask for a pen to fill out customs sheet, but no one came after waiting 30 min. I assumed they were busy, so I got up and walked. But nope, they were all just hanging out in their area chatting and drinking. Ive never written a bad review, but in this case I almost even said something on my way out of the plane because it was just that bad!"
Pros: "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
Cons: "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Pros: "They offered us a $50 E-certificate for a future flight to compensate us for the long delay."
Cons: "It made a long day even longer, and, even though they didn't have anything positive to tell us, I would've liked more frequent updates from the flight crew about how long we had to wait."
Cons: "Boarded, then sat on runway for about 50 minutes"
Pros: "I love to fly! Everyone with United was great. TSA was pleasant as well."
Pros: "I surprisingly had a great trip. United has always been my least favorite airline when I get to choose, but I was very pleasantly surprised at how well the trip went."
Cons: "Our departure from O'Hare was delayed for over an hour because we were waiting on a truck to come and spray the aircraft with de-icing fluid. Ordinarily I would be understanding in this, but speaking as a military pilot, a simple walk around of the plane would have shown no ice or snow accumulation on any surfaces, and precipitation had steady stopped. It was sunny as they finally sprayed the empenage down. Compounding our frustration was a lack of communication from the flight crew. We were already boarded and delayed over 30 minutes before they announced the reason for the delay. There was no update as to our position in the queue of planes waiting for de-ice. And when the truck finally did show up, it sat next to the aircraft for close to 10 minutes before it finally began the process of de-icing our iceless aircraft. Very frustrating."