The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
I love that they have a lot of selection of movies and different channels. More snacks selection
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Cons: "It was all good ✈️"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Cons: "Late taking off. Let's leave on time"
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "Too early for me to get up on New Year’s Day"
Pros: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Cons: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pros: "Quick boarding, great seats and everything went on schedule."
Cons: "Seats were a little tight."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"
Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Pros: "It was short and fast."
Pros: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Cons: "Not enough searband leg room"
Pros: "Efficient boarding"
Pros: "Loved the TVs"
Cons: "The space was too small"
Pros: "The boarding was excellent. The staff was very friendly. The plane was clean."
Cons: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Pros: "The flight was on time and not over booked."
Cons: "The seating was cramped. There were mediocre snacks, but no food or entertainment."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pros: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Cons: "Only offered cookies...would have liked nuts."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Cons: "The seats are very small even for a petite person."
Pros: "Business as usual and we actually arrived abit earlier than projected. Cudos to the pilot and crew."
Cons: "The hard landing did not inspire confidence."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Pros: "All went well with every aspect of the flight."
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Cons: "Easy boarding. On time departure and arrival. Great entertainment (watched Sports Center the whole way) so the flight seemed to be faster than it was."
Cons: "After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied."
Pros: "It was a great experience and the overall trip was great. I'm glad they made us change planes because there was something wrong with the plane. We had a delay and had to get a new plane. I'm glad they found the problem with their check up a on the ground than us be in the plane in the sky."
Cons: "Nothing really everything was well. Any problems all had a reason and the overall experience was great. Thank you for bringing me safe to my destination :)."
Pros: "Check in was great. TSA was a breeze"
Cons: "Everything went wrong at the Delta gate. I got there an hour before my flight was to leave. Had a conversation about my seating arrangement with the gate supervisor. Went to the restroom and when I came back maybe five minutes later he closes the gate doors as he sees me walking back. Long story short, I missed my flight and they refused to put me on another. Even after I offered to pay for a new one. He claimed my card was declined which was impossible given that I had bought some items at the snack bar and opened my bank app to verify. even as I try to keep calm they stand there and laugh in my face. It was the worst experience ever. Never flying Delta again."
Pros: "Terminal was easy to get through and security had no line. Much better than other Delta terminal at JFK."
Cons: "Flight attendants took a long time to come after I pressed call button. I could see they weren't doing anything too important."
Never made it to Newark, I was redirected to Chicago, and lost another 5 hours
Working outlets at the seat would have made it better.
Transit in Munich airport was terrible, staff is rude! Sitting on row 53 was bad the food was not enough.
Flight was overbooked. Food was awful. Seats in economy class are a torture: narrow, not enough leg room. The airplanes classes are like casts: rich, average and poor…That system is a shame. Pilots were Excellent !!! Thank you!!!!
Air Canada is by far the worst Airline on the face of this planet. Only delays and overbooked flight with very poor customer support. Avoid them at all cost!
No food or entertainment.
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Cons: "Flight was cancelled"
Pros: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Cons: "Hire better competent people!"
Pros: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Cons: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pros: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Cons: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Cons: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pros: "Airbus seats, n/a considering short flight"
Cons: "Some staff ignored us in our isle"
Cons: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Cons: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pros: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Cons: "No negatives."
Pros: "Flight on time, good service, helpful staff"
Pros: "Crew very nice and carefull"
Cons: "My luggage was destroied ;-("
Pros: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Cons: "All good."
Pros: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Cons: "Customer service"
Pros: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pros: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Cons: "I did not have any complaints about this specific flight."
Pros: "Very good service.."
Cons: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Cons: "crew was not friendly"
Cons: "It wasn't Lufthansa"
Pros: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Cons: "I like the movie"
Pros: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Cons: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Cons: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pros: "Movie selection, wine and food"
Cons: "Crying babies - outside of the crew control"
Pros: "Efficient boarding. On time departure."
Pros: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Cons: "Nothing...I felt spoiled"
Cons: "The food could be better. The ravioli option very oily ."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pros: "Plane was clean and service was great."
Pros: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Cons: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pros: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Cons: "Delay time should be posted accordingly at the gate."
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pros: "Service was excellent"
Cons: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pros: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Cons: "Very dry sandwiches."
Pros: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Cons: "12 hour long flight from Frankfurt to LA was exhausting."
Pros: "Organized boarding, service, left on time"
Cons: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pros: "Flight was uneventful-no excitement, just the way air travel should be"
Cons: "Needed a vegetarian option with each meal"
Short flights there is no food and no drinks, such as coffee juice, only water.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Booked extra room seat which gave me good room for seating"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Everything. Staff incredible."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "The crew were pleasant"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
Good cabin crew, Wi-Fi availability al through my trip.
Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Cons: "We had a short delay"
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Everything was great"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "Everything was fine"
Cons: "We were 2h late"
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Free snack and drinks. Good service."
Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Cons: "no vegeterian sandwiches very disappointed"
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Cons: "Wheel chairs for my ill and aged parents was not provided"
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Cons: "No entertainment or usb plugsto charge."
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Pros: "Smiling, quick, courteous"
Cons: "Had to pee right after turbulence no time for bathroom"
Pros: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Cons: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."
Pros: "Food was good, service was good, we also got little tube filled with French candies!"
Pros: "Overbooked our flight and we had to wait for everyone to board until we were confirmed we could go"
Pros: "The confort of the Business area, wide seat, spacious bathroom, great options of entertainment. The food is excellent."
Flight was cancelled. Caused missed connections and hundreds of dollars in lost hotel /tour fees. Kayak wouldn’t rebook connecting flights. Terrible.
Horrendous experience from start, and still waiting for the only checked bag that despite of six hours of layover in Miami was never transferred to the right plane to JAX. Attempt to change flights or seats were hindered by kayak lack of service and call center run around. NEVER AGAIN WILL I USE KAYAK OR AMERICAN AIRLINES!!!!
took two planes and two boarding processes to get to ABQ. should not have customers board a plane that needs repairs and have then sit on plane while repairs are made and then tell them to get off plane. we were sent to a 2nd gate to board a 2nd plane .. this took almost 4 hours . not a good experience.
Head flight attendant was wonderful.
Flight was fine. Crew was very efficient. Problem was that we had to take this flight as we had to lay over a night in Dallas due to mechanical delays. We had first class tickets from the delayed flight and got put in the very last row of the replacement flight. Still don’t know what reimbursement we’ll be getting.
No drinks or snacks. Otherwise good flight.
Cons: "Missed my connection due to excessive delay at Heathrow"
Pros: "I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me"
Cons: "You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around"
Pros: "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
Cons: "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
Cons: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Cons: "Need more comfortable seat, freezing air conditioning"
Pros: "The crew was exceptionally polite and helpful!"
Cons: "The entertainment system at my wife's seat was broken - very disappointing."
Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pros: "Flights were on schedule and my daughter got to her final destination early!"
Cons: "Everything was great!"
Cons: "flight delay , on plane for over two hours before takeoff"
Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"
Pros: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Cons: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "Everything no complain"
Cons: "Everything no complain"
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Pros: "The crew did try to make us feel comfortable considering the air challenges"
Cons: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"
Pros: "Snack service was the quickest I have seen in a while.Very smooth landing."
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "The low fare was the best part of the flight, but I later found that it came at a cost!!!!"
Cons: "First of all the Crew was rude and their lack of patience was obvious, the flight was delayed and was no fault of any of the passengers yet we were made to feel as if it was our ( passengers) fault. Secondly, the air was turned down, I guess to conserve fuel, and the plane was unbearably hot, And at no time was food offered for purchase or even a beverage service. I have flow AA for 20+ years and this was the FURST flight I have ever experienced. Sadly I believe it will be my last!!!!"
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth ride and free wine"
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Cons: "3 hour delay waiting for pilots"
Cons: "I am so tired of people reclining back in my lap. It has happened for the last 3 times I have flown. The last flight the man reclined before we even took off and he was not instructed to put his seat up. There is no room for the tray table when the person reclines in front of you. I am sick of looking at fat bald heads during the entire flight. Wifi also sucks."
Pros: "Great staff and leg room/comfort. Food, drinks and entertainment was superb! Comfortable Boeing 787."
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Cons: "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
Pros: "Flight was good. No delays. No hassle"
Cons: "I boarded in group 2. A lot of the overhead space was already full due to the large number of priority passengers. This led to people having to go to the back to find space for bags. That creates a lot of jams at the end of the flight. Also, younger passengers often try to rush out of the plane rather than waiting for their row. This should be stopped."
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "I'm completely satisfied"
Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."
Pros: "The Jacksonville airport"
Cons: "The whole Reagan expierence from check in thru boarding the staff was rude and inefficient"
Pros: "Nicer, more helpful attendants"
Cons: "Multiple delays. Arrived in JAX 1.5 hrs late."
Cons: "It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized."