Pros: "The crew was very sweet and accommodating. The snacks were plentiful and good. Seats comfortable and a decent amount of space."
Cons: "The wifi was out so had limited entertainment"
Pros: "Bigger coach than other US airlines"
Cons: "Bigger lavatory in the plains"
Cons: "Flight was eight hours delayed had to book another flight still I’m not in Jacksonville. This is disgraceful"
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Pros: "It was a good flight and the crew was great."
Cons: "No USB outlets on the flight."
Pros: "Crew was informative and nice"
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "That no one was sitting next to me."
Cons: "Cabin staff had disagreement with customer sitting in front of me. She didn’t handle it well and was trying to force a hand shake but the customer didn’t want to. Then she threatens opening the door as if to have him removed. She didn’t. Her behavior was overboard."
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "only two flights a day both of them got delay for more than 5 hours unacceptable"
Pros: "Competent staff"
Cons: "Rude TSA employee"
Pros: "The crew on flight was awesome"
Cons: "Flight was delayed and late for my trip"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Cons: "We left early and arrived 15minutes early but waited on the tarmac for 35minutes."
Cons: "Delayed flight... as usual."
Cons: "I dont know because we havent gotten there yet."
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "The people who work were very courteous and professional. My flight was a short hop but everything went like clockwork!"
Cons: "he chairs wasn’t that comfortable Old airplane"
Pros: "I was pissed . I got to the airport on time and the delayed flight made it that i spent money for food at the airport and sit on the floor for 4 hours."
Cons: "I was pissed . I got to the airport on time and the delayed flight made it that i spent money for food at the airport and sit on the floor for 4 hours."
Cons: "Flight was delayed 4 times"
Pros: "Clean plane , immaculate uniforms and very cordial and respectful and responsive crew!"
Pros: "On time boarding and slightly early arrival"
Cons: "Sound of headphones was poor - staticky and garbled. It was hard to understand all conversations."
Pros: "Free snacks and tv"
Pros: "Larger seats, friendly crew"
Pros: "Many good snacks."
Cons: "Mediocre experience."
Pros: "BEST TERMINAL and TSA EXPERIENCE EVER"
Pros: "Everything about the flight was great, except..."
Cons: "It was way too cold. Get the heat turned up on that thing!"
Pros: "Thant is was on time..."
Cons: "Pilot decended to fast and there was a lot of turbulence..took 2 hrs flew too high and very slow as opposed to going to NY pilot flew low and fast no problems and got to New York quick and easy..."
Pros: "Everything was perfect. The tickets, the way I was treated and the seating was plenty of room and service on the plane.Very professional."
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Cons: "Dirty tray and seat area."
Cons: "Took my Mom's luggage and didn't check it through on the connecting flight. Then Said they would overnight it but didn't pay the charge for Saturday delivery. My 77 year old mother went without her things in Naples Florida after having a hurricane hit her house. I am appalled at the service."
Cons: "My previous flight got canceled so I didn't make it to the Jetblue flight"
Pros: "Good leg room, TV on every seat. Easy boarding and unloading"
Pros: "Roomy seats and satellite TV"
Cons: "Flight was delayed, no explanation, moved the gate without PA announcement"
Pros: "Crew, tv"
Cons: "The last few times I have flown Jet Blue, delays and cancelled flights really upset my travels besides a 3 hour wait last week to take off from JFK. We all sat on the plane taxing for 2 hours, no fun."
Pros: "Professional all the way. Great leg room excellent, friendly boarding experience. Well organized. Very comfortable and spacious gate accommodations. Good service on board as well as movie and tv selection. Flights were on time and luggage delivered promptly. All around 5 stars."
Pros: "The flight was smooth"
Cons: "Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting"
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "I love JET BLUE...after travelling internationally with United and Ukrainian International Air...Jet blue was an absolute delight!. Love the WIFI and unlimited snacks! Great entertainment options and super friendly staff!"
Pros: "The Jet Blue Crew- They were very nice and helpful. Even though the plane was very late and many people were questioning the girl at the counter she remained calm and as helpful as she could be with what information she was given to relay to passengers. The seats were roomy for the size plane."
Cons: "Plane was Very late and being the last leg of our flight and not knowing when we will be able to make it to our destination is very frustrating. However, it was due to a thunderstorm so I am glad they put safety first."
Pros: "Great price great service for all staffs in all areas"
Cons: "We ( I and my son 8 years old) flighted after 7 hours delaying . We were hungry and cold at airport . No body comlimented any thing and did not asked what we need . In 21 th centry , in USA , in domestic lines 7 hours .. than when we come jax airport there was no one of suitcases. One was demeged . It was worst flying experience . So that score"
Cons: "No wheelchair assistance provided even though we had requested for while booking the ticket."
I love that they have a lot of selection of movies and different channels. More snacks selection
The boarding process was chaotic and haphazard. The unloading of the baggage was slow and frought with issues (frantic small women attendants trying to handle the oversized baggage and having jamming of the baggage belt).
On time, cordial service,
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Everything was good/adequate, nothing was exceptional."
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Cons: "It was all good ✈️"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Cons: "Older aircraft"
Cons: "Late taking off. Let's leave on time"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Pros: "The cabin crew was efficient and very cooperative. My seven hour flight in economy class could not have gone better. Kudos to Delta for a safe and comfortable ride."
Cons: "A few more audio selections would have been welcome."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "Too early for me to get up on New Year’s Day"
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"
Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Pros: "Efficient boarding"
Pros: "Loved the TVs"
Cons: "The space was too small"
Pros: "Boarding and staff were excellent. Plane was clean."
Cons: "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pros: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Cons: "Only offered cookies...would have liked nuts."
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."
Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."
Cons: "The hard landing did not inspire confidence."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Pros: "All went well with every aspect of the flight."
Pros: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Cons: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."
Pros: "The stewardesses were not only beautiful (Jessica and Kesha) but extremely attentive and friendly."
Cons: "There was nothing I didn't like about this flight"
Cons: "Easy boarding. On time departure and arrival. Great entertainment (watched Sports Center the whole way) so the flight seemed to be faster than it was."
Cons: "After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied."
Pros: "It was a great experience and the overall trip was great. I'm glad they made us change planes because there was something wrong with the plane. We had a delay and had to get a new plane. I'm glad they found the problem with their check up a on the ground than us be in the plane in the sky."
Cons: "Nothing really everything was well. Any problems all had a reason and the overall experience was great. Thank you for bringing me safe to my destination :)."
Pros: "Check in was great. TSA was a breeze"
Cons: "Everything went wrong at the Delta gate. I got there an hour before my flight was to leave. Had a conversation about my seating arrangement with the gate supervisor. Went to the restroom and when I came back maybe five minutes later he closes the gate doors as he sees me walking back. Long story short, I missed my flight and they refused to put me on another. Even after I offered to pay for a new one. He claimed my card was declined which was impossible given that I had bought some items at the snack bar and opened my bank app to verify. even as I try to keep calm they stand there and laugh in my face. It was the worst experience ever. Never flying Delta again."
Pros: "Crew was excellent - friendly and helpful"
Cons: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "The crew"
Cons: "The screen"
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "The crew on Virgin Atlantic was superb!"
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "Food and snacks!!!!!"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Cons: "Old entertainment system Although the seats can be turned into a bed they don't fully recline"
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."
Pros: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Cons: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Cons: "Seats need more padding"
Pros: "comfort, entertainment, food"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Food was very good crew were pleasant and helpful"
Cons: "Seats are very hard"
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "Excellent service. It should be the benchmark for the airline industry."
Pros: "Food and beverage choices excellent"
Pros: "Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!"
Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."
Pros: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Cons: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Pros: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Cons: "Food and seat comfort."
Pros: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Cons: "Movies available weren't to my taste, which isn't of great importance anyway."
Pros: "Stewards dis perfect job"
Pros: "Very good"
Cons: "Hi am happy"
Pros: "One hour delay after boarding due to loosing our “slot”"
Cons: "Seating is extremely cramped"
Pros: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Cons: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Pros: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Cons: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pros: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Cons: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Pros: "Amazing crew"
Cons: "The 34 minute flight was delayed by almost 2 hours."
Pros: "The crew was super friendly, food was great and entertainment on board was a great selection."
Cons: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"
Cons: "Seats very hard and uncomfortable in economy"
Pros: "We could walk around as needed. No restrictions. Free wine with meals!"
Cons: "Staff not friendly or offering of assistance."
Pros: "I like the food and servise"
Pros: "Luggage came extremely quickly"
Cons: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "Friendly flight attendants."
Cons: "Lost baggage is never good."
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Cons: "See red comment above."
Cons: "We had a delay of nearly two hours."
Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "Everything was excellent"
Pros: "Nothing special."
Cons: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Cons: "They cancel the flight without letting me know!"
Pros: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Pros: "Short flight"
Cons: "I have to pay for food or drink"
Pros: "Very orderly fashion onto boarding"
Cons: "My suitcase got destroyed"
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "Seats were comfortable Bathrooms clean"
Cons: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pros: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Cons: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Cons: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pros: "Right on schedule!!"
Pros: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Cons: "Nothing negative"
Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pros: "The female attendants were nice."
Cons: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Pros: "The food was excellent and the business class layout was perfect."
Cons: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pros: "friendly, helpful crew"
Cons: "I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me."
Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Pros: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Cons: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Pros: "Crew was excellent"
Cons: "Nothing really. LH first class cabin is one of the best!"
Pros: "The crew"
Cons: "The seat space and food"
Cons: "Poor customer service, was booked off twice without being informed."
Pros: "Comfortable seats"
Cons: "Meals and entertainment"
Pros: "Food option was horrible. Need better options for vegans and Vegetarians."
Cons: "The vegetarian option food was terrible."
Cons: "Definitely the food!!"
Pros: "It was cancelled and scheduled next day"
Pros: "Seat was OK"
Pros: "all great"
Cons: "my bags arriving!"
Cons: "Good food, on time and semi comfortable seats"
Pros: "Great staff and food"
Cons: "Comfort was not great and no entertainment options whatsoever"
Pros: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Pros: "Service was great too"
Cons: "Squished in seat"
Cons: "Sittinf in the middle"
Pros: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Pros: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Cons: "My seat storage pocket was broken and I was unable to store items in it."
Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Pros: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Pros: "Excellent crew"
Cons: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."
Pros: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Cons: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Cons: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Cons: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pros: "The overall flight"
Cons: "The meal on board"
Pros: "One of the crew members, a male, was very nice."
Cons: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Cons: "My bag no arrived"
Cons: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Cons: "No any intertwine entertainment at all"
Pros: "Great crew, comfortable space at the bulkhead seat"
Pros: "Flight attendants spoke multiple languages."
Cons: "Seats were a little uncomfortable."
Pros: "Efficient boarding, friendly crew."
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Flight Crew"
Cons: "Food was pretty bad."
Pros: "Food was good and that is all I can say was good about that flight"
Cons: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Pros: "The food was pretty good. Entertainment selection was good!"
Cons: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pros: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Cons: "My video player had substantially less options than the rest of my aisle. The food was below average."
Pros: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Cons: "Non that i know of"
Pros: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Cons: "I wish we had more leg room. It was so crowded and I could barely move!"
Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."
Pros: "Overall good."
Cons: "Quantity of food served was very less. They could have given more."
Cons: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Pros: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"
Pros: "it wasn't much but I did like it...the snack."
Cons: "I didnt like the narrow seats with no legroom."
Pros: "this flight was very good, all right."
Cons: "Movies need to be have better selection - are allways same, no pleasant movies."
Pros: "Never got on this flight on the booked day and got out the next day"
Pros: "The flight was on time, staff attentive and made frequent rounds. The food was good and entertainment with a fair selection of options."
Cons: "Unfortunately, the day of my travel Lufthansa had a ongoing strike at the Frankfurt airport. The Lufthansa terminal was closed, luckily I was one of the few to get the bus shuttle. Once I arrived at the correct terminal the check in process and boarding was a pleasure, much friendly and competent staff to assist"
Pros: "Great entertainment options"
Cons: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Pros: "The smooth flite"
Cons: "Some crew members were quite racist especially one Ms ectyon who was in the last section of the aircraft where I was and one big guy a ground staff who was standing at the entrance of the aircraft on the right hand side.Ms Fitsher was very nice though."
Pros: "None respect for customers specially long flight"