Find Deals on Flights from Madrid Barajas to New York John F Kennedy Intl (MAD - JFK)

No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

The flight attendant was first class. I thoroughly enjoyed the flight.

I honestly don't have a complaint.

They closed the boarding doors early and I ran thru the entire airport to get there and they wouldn't let me on because my flight was delayed. THE WORST

Ease of location of airport

The Entertainment options. OUTSTANDING

Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.

However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...

Boarding fast

Old plane. Floor lighting was duct tapped down... Very surprised to see. Nice that food was provided on a short flight but bread was ice cold and hard.

Flight crew

Older tv screens on seats with fewer choices in movies

Friendly, efficient staff. Very comfortable seats with lots of room. Food good.

Boarded about an hr. Late with no notice that it was delayed and NO chairs set out at the gate!

Boarding was smooth

Old plane, poor entertainment, uncomfortable seats

The dinner and "snack" food was barely edible.

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Nothing really

The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.

It felt that taking an older plane gave us again a bit of leg space. Thanks for that, I guess.

2 hours delay. And more than one in the trip to Madrid... Is this the new habit? Also, but less important: Food was very poor (but I get it is complementary, so thanks still). I would appreciate full bottles of water, full cans of soda, but I know I could have been bothering the crew to refill my glass during the whole flight, so I guess I shouldn't complain about that either. There were no screens on the front seats, not even on the sides, only over the seats in the middle... And only one movie for an 8-hour flight... But I guess all this allows Air Europa being the cheapest airline between NYC and Madrid, and I can cope with it.

Pretty good food

Boarding was 30 minutes later than expected, apparently to compensate for an extra layer of screening at the international terminal. The plane's TV system was on the fritz.

The crew on this flight was great and there were lots of current movies to watch

Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure.

My Kosher meal never made it on-board. The cabin (and the airport) were way too cold

The seats were bigger then other flight and we had more leg room. Very nice

They ran out of chicken dinner and was stock with pasta which was ok. After a two hour delay they were more concerned with coming around with iPads for entertainment at $10 were other flights have it for free on the back of the chair in front of you, they should have come around with beverage and a snack.

The flight was delayed almost 4 hours, and at check in nothing like that was announced. It was delayed because the previous flight hadnt arrived, due to weather. No vouchers for food were offered, and we weren't allowed to leave an area of the airport, thus limiting our food. We were supposed to leave at 3:10 and ended up leaving at 6:44pm. We were supposed to arrived to ny at 6 and ended up arriving close to 10pm. They took their time to offer us drinks, we were all so thirsty. And the plane didn't even have small personal tvs for such a long flight.

- poor service - no heads up about delay - no food voucher provided - delayed not due to weather