Daily cleaning, installation of cabin HEPA filters on flights from Spain to New York
American Airlines, Finnair and Iberia have all waived their change and cancellation fees on flights from Spain to New York. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Spain to New York.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to New York.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Cons: "children entertainment"
Pros: "Good service"
Cons: "Valencia is probably the least user friendly airport. Security personnel there are unbearable. Boarding took unnecessarily long. Luggage took close to 30 min in Zurich"
Pros: "The movie"
Cons: "More space! The crew could have been nicer"
Cons: "entertainment sound"
Pros: "The service"
Cons: "The service and attitude"
Pros: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Cons: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Pros: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Cons: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Pros: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Cons: "The food standard seemed to be lowered a little bit, but still very well prepared."
Cons: "I would have liked a better selection of movies and TV series and games"
Pros: "Not applicable"
Cons: "See above."
Cons: "Nasty passport control person at gate check in"
Pros: "Les hôtesses ont été super gentilles. Merci!!!"
Cons: "L’espace entre les sièges est très réduit"
Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Pros: "Very friendly and efficient Good food"
Cons: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Pros: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"
Pros: "Flight was fine"
Cons: "Check in at Nuremberg terrible"
Cons: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."
Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Pros: "on time and got us there on time."
Cons: "untrained staff waking people up no flexibility with ordering GF dinner late"
Pros: "People friendly"
Cons: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Pros: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Cons: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Cons: "Bathroom not clean"
Pros: "Smooth flight"
Cons: "Crew just ok."
Cons: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Pros: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Pros: "Great complimentary chocolate."
Cons: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Pros: "good stuff"
Cons: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."
Cons: "We had almost 8 hours delay"
Cons: "Paucity of games that might appeal to non children."
Pros: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Cons: "All good!"
Pros: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Pros: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Cons: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Cons: "entertainment machine in my seat did not worked"
Pros: "crew was great"
Cons: "my entertainment controller did not work and my daughters head phone plug would only half work."
Cons: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."
Pros: "Your crew is amazing."
Pros: "the captain was great"
Cons: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Cons: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!"
Pros: "Nothing distinguishes itself for better or worse than usual in coach."
Pros: "Very clean"
Pros: "You upgraded me unexpectedly to business class and it was so nice to have some luck and luxury after 6+ weeks of solo backpacking. It was such a lovely experience and I slept like a baby. Thank you so much!"
Pros: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Cons: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Pros: "Polite cabin crew. Quick check- in at JFK"
Cons: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."
Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Crew was generally nice and caring."
Cons: "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Premium economy was perfect, smaller cabin with less people, great flight."
Cons: "Seats were really old and outdated"
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "Getting home 5 hrs later than planned"
Pros: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Cons: "Boarding can get crowded so don't be in a rush"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Cons: "Missed connection to SFO"
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Legroom, lovely staff and all round good flight"
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Safety. Service."
Cons: "Lavatory was icky and other passengers messy."
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Pros: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Cons: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"
Pros: "I liked the entertainment system, free adult beverages and boarding process"
Cons: "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "Food and beverage choices excellent"
Cons: "Cold draft at all times."
Pros: "The crew was very good with the passengers and attentive"
Cons: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
Pros: "the food was decent"
Cons: "the crew was rude, the bathrooms were not clean"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Cons: "45 minute delay on runway after landing was very very frustrating."
Pros: "Staff were friendly and flight was clean. Lots of movies to watch."
Cons: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
Pros: "Good was decent."
Cons: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."
Cons: "The food I had food poisoning"
Pros: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Pros: "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Cons: "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"
Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."
Cons: "Everything was excellent! I will be flying with them again!"
Cons: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Pros: "Everything, I love Lufthansa"
Cons: "I don't know"
Pros: "All great except my seat."
Cons: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Pros: "Everything went off without a hitch. Love how organized Lufthansa is."
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Pros: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Cons: "There was nothing I didn't like."
Cons: "Too close for getting on as 3 passport checks seems redundant. Munich has very little signage to direct anyone. We do not live there so do not know the language."
Cons: "Delay due to overbooking"
Pros: "everything - especially the way they treat their customers."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"
Pros: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Pros: "Comfortable, timely and pleasant overall."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Cons: "All was great."
Cons: "I had requested a gluten free meal weeks before my travel and it was not confirmed for the Naples to Frankfurt flight. I think that if I already requested ahead of time that the flight crew should know about it and be ready to provide me with the correct meal even if I don't call back and confirm."
Pros: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Cons: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Pros: "Punctual, efficient, Lufthansa never fail to deliver."
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Very organized"
Pros: "Everything was good."
Cons: "everthing was good!"
Pros: "see above"
Cons: "see above"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "I liked the friendliness of the staff, the flight was good, the food was very good."
Cons: "I closed my eyes for just a few minutes two hours before landing and I missed the last meal. I was not sleeping but somehow the stewardess was going around quickly because I heard her in back of me. I thought she was headed in my direction but she had already passed me and then the drinks came around so I could not get thru to go back and ask for the "pizza". I wish the stewardesses would make a quick check up and down the isles in case someone dozed off. The first meal that I received was very good but I am glad I didn't miss it when they came around. Especially that I traveled alone. I do have to say that the comfort of the seats on the way to Europe was much better. It was a different airline."
Pros: "Coffee was excellent"
Pros: "terrible earphone, could listen only on one ear."
Pros: "very clean and nice cabin space"
Pros: "Friendly staff and comfortable trip"
Pros: "Entertainment was good."
Cons: "Flight attendants not pleasant or nice."
Pros: "Everything.... The food was great. Vegetarian options! Korma? Mm mm just simple. Headphones better than other trips so movies more enjoyable... Nice stewards..."
Cons: "Wish ticket had said which terminal bc I went to Lufthansa and had to switch..."
Cons: "Everything was geeat"
Pros: "Staff attentive. Came by very frequently."
Pros: "more comedies movies and more up to date soccer"
Pros: "I'v said it all above. Liked everthng"
Pros: "No delays, overall good experience, Good food not exceptional."
Pros: "Traveled with my dog. They had empty row so United moved us there so dog can be comfortable under the middle seat. Staff was very nice and offered water and ice for the dog."
Pros: "Friendly staff and nice people incl Kay! She was so helpful to me as I'm traveling internationally with 2 kids under 2"
Cons: "Comfort is horrible if your not in comfort rows with extra room. The food is ok but the staff were so consistent and offered food and drinks. The airline should allow pass gets with kid/kids to get on plane earlier not with reg bording passengers. It's horrible how rude people are and impatient!! This would hwlp"
Cons: "Pilot did not yet to avoid turbulences, which were pretty bad. They also lost my luggage which arrived after three days."
Pros: "Comfortable and convenient"
Pros: "Being assigned seat only ten minutes before take off is not ideal"
Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Pros: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."
Cons: "Snack and some complimentary wifi or entertainment"
Pros: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Cons: "Customer service"
Pros: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"
Cons: "My headphones didn’t work"
Cons: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"
Cons: "video was broken"
Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Cons: "my plane to NY flew off without me and 11 people."
Pros: "UNCOMFORTABLE BED AND SERVICE"
Cons: "BED, DRINKS"
Pros: "Express customs and immigration for connective flights with individual passes!"
Cons: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."
Pros: "The airport it's very nice and clean.."
Cons: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Cons: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."
Pros: "I liked all the variety of the meal (many different snacks & components aside from the entree) and the very nice crew"
Cons: "No way to control volume of cabin announcements if you're plugged into the entertainment system. Announcements EAR SPLITTING and very painful for anyone using their own in-ear phones. Such phones are very common today, so this issue urgently needs updating."
Cons: "Sound only came out of one ear from headphones"
Pros: "Yes, in general I like American Airlines so I was happy with flight in general"
Pros: "The Finnair representatives at the airport were incredibly nice and helpful."
Cons: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."
Cons: "announcement in English hard to understand"
Cons: "The meal made me sick."
Cons: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Pros: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Cons: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Cons: "There was no entertainment"
Cons: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"
Cons: "One of the crew members was rude."
Cons: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Pros: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Pros: "The Movies"
Cons: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"
Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Pros: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Cons: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."
Pros: "On time, good movies, good service."
Pros: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Pros: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Cons: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Cons: "Passengers changing seats around."
Pros: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Cons: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."
Pros: "Flights were on BA not Finnair"
Cons: "Ba website did not work properly."
Pros: "The flight was on time and all went as planned"
Cons: "The in flight service was average"
Pros: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Cons: "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."
Pros: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Cons: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Pros: "The entertainment"
Cons: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."
Cons: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"
Pros: "The staff was very kind."
Cons: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."
Pros: "Video and radio were bad."
Cons: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "Smooth flight"
Cons: "The crew was not too upbeat or inspiring. The movie selection was bland. Live TV was not working. Too much passive aggressive bitchiness from the lead flight attendant on the PA system."
Pros: "The crew was very nice Seats very confortable"
Cons: "Honestly nothing could be done better. Loved it!"
Cons: "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
Pros: "The crew was actually amazing, and all were very nice and helpful."
Cons: "The entertainment on the 8 hour flight was horrible, and there was no way to recharge my phone battery. There was no TV that I could watch, and the "free entertainment" did not work for me."
Pros: "The crew was good"
Cons: "More space in coach between seats"
Cons: "It would have been nice to have the individual TVs on every screen given how long the flight was. At this point it seems like most international flights have them so I would have appreciated it here"
Cons: "More space. The seats were packed next to each other."
Cons: "the 767-300 is ridiculously outdated, too small, very little legroom, no chargers, no personal screens, and cold. Non functioning headset jacks. Was very disappointed for the price I paid."
Cons: "How is it possible, in this day and age, that American flies a 9.5 hour flight with no individual seat screens, just the 1980's style middle-of the-aisle screen with 2 x TERRIBLE movies?? I know, there are much worse things in life, but an Airline that claims to be SOOO big and great, this is a total disgrace, seriously. And try to explain that to my kids-ages 9 and 10-who had NEVER flown a plane without individual screens (and my son has been already to 20 countries....yes, we fly.) Did I mention that the food is the worse in the industry in this airline? Give me now a reason to keep flying American, please...."
Pros: "lots of legroom, such nice crew, nice seats the food was much better than my expectations, the ice cream snack was a surprise treat"
Cons: "older plane, with center monitor for viewing movies, so no choice, but sometimes thats nice too, i watched some things I would not normally have bothered to."
Cons: "Uncomfortable Old plane with cigarette compartments Unfriendly staff They could not Sit me and my partner together because of the “fate” which was like 700 USD each! Yet they had empty seats and the ability to fulfill the request. It’s sad the low service level, operated by American Airlines booked with British Airways."
Cons: "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
Pros: "Vegetarian chickpea curry were delicious"
Cons: "7 hour flight with no individual entertainment, plane was not clean chairs worn and controls were filthy. One flight attendant asked “Are you going to eat”? Customer interaction leaves much to be desired."
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "The flight wasn't full and so there was more space to spread out than is normal on long-haul flights."
Cons: "For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly"
Pros: "The staff was great, they were on point tending to the needs of all passangers. Good leg room"
Cons: "The plane was old, it did not offer the amenities of newer planes. The jacks to plug the earphones weren't working"
Pros: "boarding was ok."
Cons: "It was freaking cold. the flight attendants spent most of their time chatting with each other. when I wanted to hand them my garbage I was told that wasn't that attendant's job. I seemed to be invisable to them."
Cons: "This was an 8 hour international flight and there was no leg room, outdated amenities and no tvs! How can people take an 8 hour flight without individual air vents??? I have never had such an uncomfortable flight, and I will never fly with you again."
Pros: "The boarding was fast and the flight arrived early."
Cons: "There was no entertainment on the flight other than the overhead tv which was hard to see and a poor movie choice. There was also a very loud family seated next to me which the crew did nothing to keep the noise down. Wouldn’t fly American internationally again."
Cons: "Films, TV screens did not work"
Pros: "Crew members were very humane and supportive."
Cons: "We flew a transatlantic flight during storm Grayson in a 757. Not only it was irresponsable, but dangerous. Communications from the cockpit was poor."
Pros: "We left on time. Unlimited beverages."
Cons: "AA used too small of a jet for the cross atlantic flight. Therefore, we had to stop in Bangor, ME to refuel before landing in JFK. We landed in JFK 1.5 hours late as a result. Those of us who had a connecting flight to ORD as the final destination had our luggage lost. When explaining the refuel in Bangor, the flight attendants were very condescending, rude, and one raised her voices in an aggressive way (while the passenger I witnessed did not). This particular flight attendant must have been personally upset by the delay the refuel caused, because she made sure she was the first to get off the plane. I fly internationally at least twice per year for the past several years, and I was horrified by the entire flight. I will now know better to pay a bit more for another carrier."
Pros: "Staff great, food good"
Cons: "Seats had no cushioning for bottom. Need to improve"
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Not much"
Cons: "Older plane"
Pros: "Crew was friendly and helpful. Offered ice after I burned and blistered my finger on the overhead light because it was so hot because it was so old. Pilot got me safely to my destination."
Cons: "-A line of agents asking for passports to even enter the area where American Airlines is located. Crazy security for no reason. -Tiny seats -No legroom for an 8 hour flight -No creature comforts or modern day technology like personal TV's or charging ports. Only 3 Small TV's along the the middle aisle. I remember flying on a plane like this in 1986. Played movies from 2012. Smurfs? Really? -No headphones offered -Burned my finger on the overhead light!!! Still have a blister!"
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Cons: "Due to what had happened in Alicante and having to purchase a new ticket for Rosario IBERIA told us they could not issue a boarding pass due to the fact that the flight from Madrid to JFK was on American Airlines. Once we arrived in Madrid it was very nerve wrecking because we had to go to several places in and explain everything and we needed to do a lot of running in order to make it to our flight on time, all this with two small children and people that were so unwilling to help"
Cons: "Was disappointed to learn after buying a British airways ticket that we were only on American Airlines flights. The seats were very uncomfortable and we did not get personal screens which seems uncommon for an international flight."
Cons: "Toilet was broken causing long wait time Tv's didn't work causing for a very long flight Many things in restroom were also not working"
Pros: "The crew was very nice and helpful"
Cons: "Plane was old, seats were uncomfortable and tight. Entertainment was terrible. Food was so so."
Cons: "plane no tv on each seat on a long flight from spain to jfk - that is truly traveling in the stone age - it was operated by American Airlines -the food was truly not eatable - the flight attendant did not even know where Bongor was and if the plane was landing there - the plane was from the stone age truly a disappointment"
Pros: "Had a great flight and attendants on the plane were helpful."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
Pros: "It was an very old plane and we had no individual screens ... really for an international flight"
Pros: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Cons: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Cons: "I can't remember the last time I flew to or from Europe on a plane with no in-seat entertainment options. On the "big" screen: Alice in Wonderland Part II? Wow, what a great movie, especially for a bunch of adults. The other, The Big Short, at least 6 months old and I'd already seen it. Really poor sound. Take some of your profits, American, and upgrade your equipment. I will really try my best to avoid flying on your airline again."
Cons: "Not able to check backpack."
Pros: "Nice food service."
Cons: "It wasn't British Airways. I had to hurry to American after being told at the check it was a different airline."
Pros: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "-AC was way too high. -Blanket was way too small and thin. Only cover half of my body and they didn't have any extra blankets -There was no free movie available on a flight that's over hrs long. -I got sick because it was so cold"
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Cons: "The plain was an old model with no personal screens... So boring"
Pros: "2:30 h late!"
Cons: "There were no screens by each place!!"
Pros: "Everything in business class!"
Airlines flying from Spain to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Spain to New York
Masks required on board, masks provided on flights from Spain to New York
Social distancing seating
Middle seats unavailable to book on flights from Spain to New York
Testing for antibodies, testing for symptoms for flights from Spain to New York
Waiving of change fees. Search flexible flights from Spain to New York