clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
Non-stop from Madrid to Philadelphia was canceled apparently because of a computer problem and then I was rerouted through Amsterdam with an extremely short connectios which in turn meant that baggage did not make it and was opened and damaged !!!
BA clearly at fault. BA Reservations agent suggested to enter a complaint
the seats were roomy and the crew was excellent. We got a glass of free wine and my vegetarian food was really good.
Movies are mediocre but it is easy to get around that and bring good stuff to do on an airplane. And why dont they have wifi? Too hard when you are over a vast ocean? That would have made it even more perfect.
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
The crew was great, but we did not like that they made us keep the window shades shut during a daytime flight because of people wanting to watch movies. When we tried to open the shades to look out at the aerial views, they kept telling us to shut them so everyone else could watch TV. We paid the same as everyone else, and it is not fair that we could not enjoy seeing the clouds and the world below...to us that is the best "in flight" entertainment!
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
You keep talking about Finnair. i called them originally right after i bought my round trip ticket to Madrid and they immediately steered me to US Airways and i had nothing further to do with Finnair. My flight was with US Airways both ways (stopover in Frankfurt going over and then Iberia to Madrid.) i like US Airways. i have watched their continuous improvement over the last 5-6 years in every aspect. i guess that is why American took them over. i just hope American doesn't screw them up and allows them to still operate as US Airways.
Appreciated the vegetarian meals that I requested.
From Madrid to Philadelphia the seat belt sign was on. I cannot believe that there was bad weather all the way across the Atlantic! People, including me, finally decided that the light was never going to be turned off and disregarded it, which I would think is much more dangerous!
Poor support on making sure that passengers had to pick up their bags in Philadelphia and go through customs. There should have been someone as passengers reached the end of the concourse from the plan to remind them to get their baggage. I knew but there were at least five around me in line for customs that did not know and I informed them.
Wine was awful.
The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf.
Seat didn't recline as much as needed and was no in flight entertainment.
The plane had quite a bit of leg room, more than my flight from Denver to London. The movie selection was nice. Free wine and beer is always a plus. They gave a nice sized cup of coffee, but the coffee was terrible. The crew was nice.
The head phone jack only allowed sound in one ear. The food wasn't great, and the expectations were low.
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