It was not a great flight. There was a software update delay which had us on the ground for almost 2 hours. I was unable to make my shuttle to my final destination.
It was not a great flight. There was a software update delay which had us on the ground for almost 2 hours. I was unable to make my shuttle to my final destination.
Good. Quiet. Comfortable. The protests nearly kept me from catching my flight. They waited for me! I made it!
Red eye flight, so not expecting any extras, but the boarding and trip was smooth. Thx Alaska.
Received little assistance with air sick child. Crew’s main concern was if anything got on the seat belt!
Flight was excellent! Comfortable seats. Flew out of IND. very friendly crew!
It was fine… Just overbooked every seat was taken and very bumpy nothing they could do about that. Overall I like to fly Alaska airlines
Seat width is getting ridiculous. I don’t like having to twist myself into a ball to avoid my neighbor. It has gotten so bad over the last few years.
Flight had mechanical delay, but otherwise it was good considering it was a full plane. Did not have food or entertainment. Staff were great.
It was a good flight, wish they would have handed out snacks though.
I like the crew, very kind. However, there was not a place to plug in devices at one's seat. Also, I had asked for a dairy free meal, been told I would have one, and it was as though no one had heard of that.. Thankfully, I was able to pick through and find something to eat because of the options.
Trip was smooth bumpy from the wind but no issues at all the crew attendant was very pleasant and had great customer service
The customer service was excellent! Check-in, baggage check-in, boarding, the flight went very smooth.
Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
Awful. I got stuck next to a person carrying a dog and behind someone with a dog. People need to board these dogs downstairs. The cabin is crowded enough with your pets
It was delayed several hours which delayed our connection in Denver. Not happy.
Ok, but comfort was lacking as the seats were way to small
All good except paid for wifi that did not work
Some of these FA’s need attitude check. Snarky bitches
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.
No problems with flight. Even though I had a short layover in DFW, I was still able to easily make my connection.
Good flights. Departure and arrivals were on time. DFW was a little problematic in that the Skytrain without prior notice bypassed the Echo terminal so that delayed my arrival at my connecting flight.
Late boarding to clean plane from previous flight; initial boarding announcement not loud enough; fantastic cabin attendant front of plane
Delayed flight, few announcements with information, no comps, cluster f boarding because zones weren’t spread out and announced loud and repeatedly, staff did their job -nothing more nothing less, annoying kids were speaking and kicking the heck out of the back of my seat and parents weren’t willing to parent… so another typical day of air travel in the US.,
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Turbulence was bad and flight attendants gossiped about going to the bar and dating. Could have better awareness.
Didn't like the 6 hour delay as it caused me to miss all of my connections. Still, I did get home safely 14 hours late but exhausted.
Flight attendants had no personality! The looked miserable! My seat was broken in first class. I can’t believe how American Airlines changed. 😞
pleased with overall experienced, but seats in coach are tight.
The staff was unprofessional and didn’t communicate very well. The boarding process was very disheveled, potentially due to a power outage the previous day but there was no contingency plan to properly get passengers boarded the following day. Once boarded the aircraft stayed on the tarmac for over 45 minutes due to high winds. The communication was sporadic but an announcement was finally made an additional 30 minutes later that the flight was cancelled but we couldn’t get off the plane. Prior to deplaning one of the gate agents came on the plane and made an announcement for everyone to pickup their checked bags and take a card to rebook a new reservation because they didn’t have adequate staff. Flights were missed, passengers went to different airports and there was little to no assistance from AA.
Spokane (GEG)United States
El Paso (ELP)United States