Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
The charges were ridiculous for an hour flight and the turbulence was very scary.
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
They sent us to an airport way out of our way because they canceled our flight with no reason
Flight was on time and the crew was very nice.
Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience
Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.
More assistance and clarity for travelers with gate checking and lap children
Good flight, loved the snacks (Biscoff cookies). For boarding, they forgot to change the sign showing our group was boarding. Apparently, they had announced it, but the announcements overlapped with another gate announcements and no one could actually hear what they were saying. So a group of us were waiting....and finally asked and were told we could board.
overall no call for accessible while boarding. The crew member was little rude not bothering about the condition. Seat assigned was very uncomfortable.
Check in & bag drop was straightforward. Alaskair changed the gate approx 40 min before departure, and I only became aware due to Google wallet update to my boarding pass. Had to move from gate N1 to C9 which required use of the Train, luckily I had time available.
The airline staff was great! The best safety review ive ever had!
Original flight was canceled, and the automatically booked second flight was immediately delayed. I arrived about 4 hours later than planned with only a $12 meal voucher that didn't fully cover a sandwich at airport prices.
When I made my transfer from my flight from Missoula to Seattle to Seattle to San Jose, the gate was at the opposite end of the airport, which I thought was inconvenient since there were so many gates for Alaska right where I landed that everything was good
It was unexpected not to board with a jet bridge - the weather was good that day so it was not an issue. It was completely unclear what boarding group was called...there was no monitor with that info.
First class food and service was excellent. When I booked the ticket my outbound was automatically upgraded to a non bulkhead aisle seat which was much appreciated. However, my return was not. By the time I upgraded only windows on the bulkhead were remaining. It would have been nice if my seat was automatically upgraded within the appropriate advance time window so I didn't have to worry about it. (Not a big deal)
Captain on the flight and the flight crew were great. The onboarding was terrible with delays of several hours. The baggage claim was a nightmare from SJC to SEA but very good on the way back from SEA to SJC. The luggage took almost 45 minutes on top of being stuck taxiying for an hour after landing from SJC to SEA. Terrible experience from SJC to SEA. Will probably not fly Alaska again.
Flight departed 2hours late with no reason given and then the ground crew neither the flight crew even acknowledged that passengers were inconvenienced !! Alaska is no longer a good airline with bad on time departures or arrivals. 2 of 2 for me now in 7 days
We never made it on this flight because we missed our connection due to o delayed flight from Jackson.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
The cabin temperature was nice and cool. The wifi was not working.
Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Crew was not friendly when I went to request a seat change.
First class? Seriously? We got a wider seat and a little extra legroom. The plane didn’t even have TV’s. Not a huge deal, but there was nothing first class about this except the price tag.
Comfort+ on delta was excellent room for a 6’4” male. No one issues. Staff was great. Flight was bumpy but the pilot did everything he could to make it comfortable. Internet went out half way through the flight. I am glad I didn’t pay for it. But that was a huge issue for users.
