Free tmobile wifi was great! Crew was efficient and friendly. Crew gate checked our luggage and let us board in group C because of it. Loved that! The best part was that our family (3) was seated together. Thank you so much!!!!!
People were friendly and helpful, and even under stress of a short time between connecting flights, kept their equanimity.
I always fly Alaska. Unless they don’t go where I need to go. They are the best
Alaska changed their departure time 4 (!!!) times, then couldn't find my luggage from a direct flight from Spokane to Portland. There were 11 passengers who didn't get our luggage & had to wait 40 minutes for Alaska to find our luggage. Alaska should reimburse everyone their airfare for such inexcusable service.
Flight maintenance was on so that flight didn’t go able to fly out to Seattle and Inhad to get another flight,,
Deboarding the plane was chaos. The passengers in the back of the plane started deplaning before the passengers in the middle of the plane could even retrieve their overhead bags. The staff of the plane did nothing to help.
The agent changed my seat and upgraded me free. The flights are ALWAYS delayed. We sat there almost an hour while the plane was held for 4 passengers. I was then unable to make my connecting flight. This is why I dont fly alaska unless there are no more flights with delta
Flight was scheduled to leave at 6a and delayed for 5 hours due to “mechanical” issues. Everyone else on the flight received an email voucher for $24 of food for the delay, except for our group. Also the carry on luggage bins were full and the crew requested that everyone to pass their carry ons back up to the front while everyone was still standing. They gave no other direction and kept rushing the process. After all bags were sent up, they then asked for seat #s to go with each bag… They should have probably had everyone get to their sits and then pass the bags up in a controlled process.
My flight from Spokane to Seattle was delayed about 26 minutes. I arrived at Seattle Airport at 3:21. My flight to Idaho Falls left at 3:35 and you all wouldn't wait for me. I ran for the gate and It would have cost you probably 10 min to wait. Now, I'm stuck at the Seattle airport for 5 hours. I would understand if waiting put you 30 min behind or an hour but I checked into that flight, you knew I was coming, and that my flight was delayed.
Alaska Airlines has the best service of airlines I have flown the last couple years. I always choose them first.
Had to walk back and forth between concourses to figure out which gate I was supposed to be at. The app and the flight board in the airport had different gates listed. Was told numerous times to check bags only to get on the plane and find that there was plenty of room for bags. The flight was over an hour late which had me landing after the last train departed. WiFi was unusable
My experience was okay I changed my returning flight and I was charged extra money which I dont think should be the case, especially because I experienced small delays from my going flight. And many flights were either canceled or delayed after my original flight time. I believe some customers should have the ability to change flights due to certain situations
WiFi was inoperable - second in four recent Southwest flights where that was true. I need WiFi for work and if Southwest cannot provide, I’ll stop using it
Your computers were down and took a long time to check baggage
Flight attendant skipped about 6 rows for drink service. I got a side eye when I asked for a drink - like it was an inconvenience or my mistake. He shouldn't be on a flight if he doesn't like his job and doesn't have customer service first attitude.
They did not fix the wifi that they knew was an issue on an earlier flight. The flight was filled with business people that were clearly frustrated not being able to work. That can’t happen on a 3 1/2 hour flight. Would rather have been delayed a bit.
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
They sent us to an airport way out of our way because they canceled our flight with no reason
I love no assigned seats and bags fly free. If Private Equity gets their way and forces Southwest to change they will be everyone else and I will stop being loyal to them. DON'T CHANGE YOUR BUSINESS MODEL!!!
Left GEG had the first flight of the morning and couldn’t leave due to broken plane then got redirected on to another flight which then I missed my connecting flight so they rescheduled my connecting flight then that one took off 3 1/2 hours late my 4 1/2 hour day turned into a 12 1/2 hour day
WiFi only works on about 75% of my Delta flights. I rarely fly SW, but their WiFi works 100% of the time and is easy to connect. On my DL flight from DCA to BNA today, I try to connect to WiFi for about 30 minutes, but I gave up. I have a lot of work to do, and I lost two hours today. Very frustrating.
Delayed departure, 30min. but arrived nearly on time. Crew was reassuring.
The flight was delayed at the very last minute and no information, both of my round trip flights were delayed at least the BNA to Boston was informed earlier but the return one was horrible
While it wasn't the crew's fault, it was a frustrating flight. We sat on the runway for 2+ hours. Both of the flight attendants were excellent and did a great job checking on the passengers. The pilot did keep us informed about the wait. I appreciate the crew apologizing for LaGuardia airport's backup.
Internet didn’t work for this leg either. The seat was fine but didn’t have seatback screen, which I knew when I booked it. The biggest letdown is Deltas new policy on beverage/snack service not being served for flights less than 350 miles. I know this is a cost cutting measure, but how much does it really cost to give a drink and a snack for inflated airfare? I really am surprised that with Delta Comfort they don’t provide beverage/snack service given these seats cost extra to purchase. Really need to reconsider this, even if it’s for the Delta Comfort and above.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
Prior to takeoff, the pilot told us there was a possibility of not being able to land and going to Portland. Well that happened, we took off and then did 8 loops around Spokane before the pilot told us we ran out of fuel and had to go to Portland. So for a 35 minute flight we have now been on the plane for 3 hours (boarded at 6:50 am and landed in Portland at 10:30). Then, we just sat in Portland's airport with no updates of when we can start heading back. All of a sudden, our pilots and crew just left, leaving us stranded in a different city and state. We continued to sit in Portland until we finally got a new crew assigned and boarded the plane (This was from 10:30-2). We then sat on the plane for an additional hour before take off because they had to count us multiple times. We finally landed in Spokane at 3:55 PM. So a flight that should have taken at max an hour took us 10 hours and we missed the majority of the recruiting event we went for.
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Bottom seat cushion is almost non existent. Very uncomfortable seat.
First class? Seriously? We got a wider seat and a little extra legroom. The plane didn’t even have TV’s. Not a huge deal, but there was nothing first class about this except the price tag.
Seat would not recline, and charger did not work. Person in front of me reclined before we took off and left it reclined when they got off the plane. Nobody ever told them to put their seat in upright position....which meant I was somewhat trapped in my window seat when deplaning. Another passenger had to go to their seat and un-recline so I could get out.
The TVs on the plane were all broken and inoperable. No snacks or food were served. Plane was very old and uncomfortable.
It's fine but Newark to Nashville was too long
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Poor communication, flight was delayed for preventable reasons. I missed my connection.
We had excellent customer service despite the chaos at George Bush airport in Houston!
The flight was delayed so we were dead tired, and after that the turbulence was horrible. I was very scared.
Was happy we finally got upgraded in 1st class. The seat getting old. The cushiness need some improvement.
Positive: Entertainment via phone on the short was great and my first time. Good food and wine and head phones for free. Negative: Seat hardly reclined on the long flight. Breakfast was an egg with a bun. No egg choices and rather have something sweet like bun/jam and Youghurt.
I forgot to pre-order gluten free on a 16 hour flight, and I am pretty sure the crew raided their own lunches along with first class so I could eat on the flight.
I didn't like anything about this flight. The only reason anyone drinks Jack is because you ran out of Woodford. You should know to stock more Woodford. When you wait of first class hand and foot from the minute they get on the plane 5 feet from me but then start service from the rear of the plane so main cabin plus gets the scraps, that's how you get people to stop flying your airline.
The flight was normal, until it wasn't. I fell asleep after boarding, woke up still on the ground, the flight couldn't leave the gate due to mechanical issues, including a/c failure. The air felt thin, similar to high altitudes, not sure if that's why I fell asleep but it happened to the passenger next to me too. They hooked us up to external air but it didn't seem to help much. They finally decided to deboard us after nearly 2 1/2 hours. We reboarded about 45 minutes later and landed about 3 hours 15 minutes late. Some passengers got water or something but I was never offered either. Honestly, with that big of a delay, they should have provided full service to make sure their sweating passengers had fluids. Yes, it was a typical over 90 degree day in Texas. The lady in front of me said she was getting a heat rash. It was rough . . .
Flight was delayed and so much of inconvenience related to the gate change.
Flight was smooth and on time: however, this flight was filled with advertising. We got it over the speaker system both when we took off and when we landed. Flight attendants were handing out sales flyers when we landed. It was not a good look.
Smooth flight, on time, got to DFW early, crew was great, I was on row 11 so lots of room. Snacks were OK. We were pleased.
The flight was delayed almost three hours. I understand delays happen from time to time, but this flight was delayed no less than 10 times. I wish the amount of time of the delay was more accurate, versus delaying in 10 or 20 minute increments many, many times.
Delayed by 5 hours and I had to wit in the airport for more than 6+ hours.
technology worked well and everything ran smoothly. The seats are quite cramped so please don't try to re-engineer the cabin to squeeze more bodies on board.
Flying in the United States with the major airlines has become so underwhelming. A 2-3hr flight in most other parts of the world with the major carriers of the area comes with newer, CLEANER aircraft and significantly better in flight service in terms of both staff attitude and a actual meal service.
The Wi-Fi is more expensive on AA that other airlines and it doesn't cover the whole flight; it's by the hour. So, the Wi-Fi for the flight from Spokane to Phoenix is $45. They also charge for checked luggage, unlike airlines like Southwest. The only plus side was that there are power outlets on the flight, and you get a full can of soda, instead of a partial, like most other airlines.
